fuel VOLKSWAGEN TIGUAN 2020 Owner's Guide

Obtain sufficient information before driving into off-road terrain with the vehicle.
Do not plan day tours that are too long. Take increased fuel requirements for off-road
driving into account.
Refill tank completely. Fuel consumption is considerably higher off-road.
Check that your tyres are suitable for the off-road journey you have planned.
Recommendation for difficult off-road terrain: always have off-road tyres fitted to your
vehicle.
Check the tyre pressure on all tyres and correct them if necessary. This includes the
temporary spare wheel, if fitted.
Check engine oil level and refill engine oil as necessary. The engine will only be supplied
with engine oil when it is driven on or across a steep slope if the engine oil level is
sufficient.
Completely refill the washer fluid reservoir with water and washer fluid.
Fit the towing eye at the front and rear. It is not always possible to fit a towing eye when
the vehicle is stuck.
Check the vehicle tool kit and add tools according to individual requirements Useful
accessories for off-road driving.
Pack luggage in the vehicle as evenly and as low as possible. Secure all loose items.
Fig. 132 Illustration: angle of tilt.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Centre of gravityThe centre of gravity of a vehicle influences its propensity to roll over. The vehicle
has greater ground clearance for off-road driving, and thus a higher centre of gravity than a normal
vehicle. The high centre of gravity means that there is a greater danger of roll-over when driving.
Always remember this fact when driving and follow the safety tips and warnings given in this
owner's manual.Ground clearanceThis is the vertical distance between the level ground and the
lowest item on the vehicle.Angle of rising gradientThe number of metres in height gained over a
distance of 100 m will be given as a percentage or degree ⇒ Fig. 131. Indication of gradient that
the vehicle can drive up under its own power. This depends on aspects such as the road surface
and engine power.Tilt angleMaximum angle at which the vehicle may be driven across a slope
without the vehicle toppling over (determined by centre of gravityyf ⇒ Fig. 132.Breakover
angleMaximum permitted angle given in degrees that a vehicle driven at low speed can clear a
ramp without the underbody of the vehicle scraping the ramp.Ramp angleCrossover from the
horizontal level surface to an uphill gradient, or from a downhill gradient back to the level surface.
Angle at which the vehicle underbody will come into contact with the edge of the ramp.Fall lineThis
is the vertical drop route.Torsional flexibilityThe vehicle's torsional flexibility when driving over
objects with just one side of the vehicle.
Checklist: Before driving off-road
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Checklist
To ensure your own safety and the safety of your passengers, observe the following points
before driving off-road:
Before driving off-road, Volkswagen recommends attending an off-road driving course, particularly if
you have no or very little experience.
A good driving course will teach you how to handle the vehicle in a variety of off-road situations and
how to drive safely in difficult terrain. Driving off-road demands different skills and driving styles in
comparison to driving on roads. The safety of the driver and the vehicle occupants depends on the
driver.
General rules and driving tips
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Code of conduct for off-road driving
A responsible driver should respect the environment when driving off-road. Remember that driving
through undergrowth and on meadows can destroy animal and plant habitats.
•Always stay on designated routes and paths.
•Do not create any unnecessary noise or dust.
•Leave nature as you found it.
•Avoid sensitive natural habitats.

Driver assist systems
Cruise control system (CCSyf
Introduction
This chapter contains information on the followingsubjects:
⇒ Operating the cruise control system with the lever
⇒ Operating the cruise control system via the multifunction steering wheel
⇒ Troubleshooting
The cruise control system helps to
maintain a speed set by the driver.
Speed range
The cruise control system is available when driving forwards at speeds from around 20 km/h
(15 mphyf.
Changing gear
Cruise control is interrupted as soon as you press the clutch pedal and is resumed automatically
after the gear change.
Driving downhill
Driving downhill may cause the set speed to be exceeded.
Apply the foot brake to slow the vehicle down, and change down a gear as required.
How do I operate the cruise control system?
Depending on the vehicle equipment, you can operate the cruise control system either by means of
the lever on the steering column ⇒ Operating the cruise control system with the lever or via the
multifunction steering wheel ⇒ Operating the cruise control system via the multifunction steering 
wheel. The displays on the instrument cluster are identical in both cases.
Operating the cruise control system with the lever
Objects caught underneath the vehicle underbody are a danger. The vehicle underbody
must always be examined for trapped objects after every journey off-road.
•Never drive if objects are trapped in the underbody, brake system, wheels, running
gear, exhaust system and engine.
•Inflammable materials, such as dry leaves or twigs, could ignite on hot vehicle
components. A fire can cause serious injuries.
•Trapped objects could damage the fuel lines, brake system, seals and other
components. This could cause you to lose control of your vehicle and cause accidents.
WARNING
Use of the cruise control system can lead to accidents and serious injuries if traffic does
not allow you to drive at a safe distance at a constant speed.
•Never use the cruise control system in heavy traffic, on steep or winding roads, or on
slippery road surfaces e.g. on snow, ice, wet roads, loose chippings, or on flooded
roads.
•Never use the cruise control system when driving off-road or on unpaved road
surfaces.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road
and traffic conditions.
•Always switch cruise control off after use to avoid unintentional speed control.
•It is dangerous to use a set speed that is too high for the prevailing road, traffic or
weather conditions.
•The cruise control system cannot maintain a constant speed when travelling downhill.
The vehicle speed can increase under its own weight. Use the foot brake to slow the
vehicle.
WARNING

Parking and manoeuvring
Parking
Stopping the vehicle
Always park the vehicle in the specified order.
Always stop the vehicle on a suitable surface ⇒.
•Bring the vehicle to a stop. On vehicles with a manual gearbox, fully depress the clutch.
•Press and hold the brake pedal.
•With a DSG dual clutch gearbox, move the selector lever to position P.
•Switch on the electronic parking brake ⇒ Electronic parking brake.
•Stop the engine and switch off the ignition ⇒ Starting and stopping the engine. The indicator
lamp in the instrument cluster display must light up red.
•With a manual gearbox, select first gear for flat ground and uphill inclines, or reverse gear for
downhill inclines, and then release the clutch.
•Locking the steering column ⇒ Steering
•Take your left foot off the brake.
•Make sure that all vehicle occupants leave the vehicle.
•Get out of the vehicle. Take all vehicle keys with you.
•Lock the vehicle.
Parking on uphill and downhill gradients
Turn the steering wheel so that the front wheels will roll against the kerb if the parked vehicle starts
to move.
Please adhere to relevant legislation when stopping and parking your vehicle.
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The components of the exhaust system become very hot. This can cause fires and serious
injuries.
•Never park the vehicle where parts of the exhaust system can come into contact with
inflammable material underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt
fuel, oil etc.
WARNING
The vehicle may roll away if you leave and park the vehicle incorrectly. This can cause
accidents and serious injuries.
•Before leaving the vehicle, make sure that the electronic parking brake is switched on
and that the indicator light lights up red on the instrument cluster display when
the ignition is switched off.
•Never remove the vehicle key from the ignition lock when the vehicle is in motion. The
steering lock may be activated and you will no longer be able to steer or control the
vehicle.
•Never leave children or people requiring assistance alone in the vehicle. They could
switch off the electronic parking brake, or move the selector lever or gearshift lever,
and thus set the vehicle in motion.
•Always take all vehicle keys with you every time you leave the vehicle. The engine can
be started and electrical equipment such as the window controls can be operated. This
can cause serious injury.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves
to safety. For example, locked vehicles may be subjected to very high or very low
temperatures depending on the season. This can cause serious injuries and illness or
fatalities, especially among small children.
WARNING
•Always take care when driving in car parks with protruding kerbstones or bollards.
Objects that protrude from the ground can damage the bumper and other components
when parking the vehicle or driving out of a parking space. Stop before the wheels
touch the fixed boundaries or kerbs.
•Drive carefully through dips in the road, over driveways, ramps, kerbstones and other
objects. Low-lying vehicle components such as the bumper, spoiler and parts of the
running gear, engine or exhaust system could be damaged.
NOTICE

Make sure you are aware of the weight of the roof carrier system and the load to be transported.
Weigh the load if necessary.
However, you will not be able to carry the maximum roof load if you are using a roof carrier with a
lower weight rating. In this case, do not exceed the maximum weight limit for the load carrier
system which is specified in the manufacturer's installation instructions.
Distributing the load
Distribute the load evenly and secure it correctly ⇒.
Notes on use
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Remove the roof carrier in the following situations
•When the roof carrier is no longer being used.
•Before entering a car wash.
•When the vehicle height exceeds the required clearance height, e.g. in a garage.
Driving with a fitted roof carrier will increase air resistance and thus increase fuel
consumption.
Trailer towing
Introduction
This chapter contains information on the followingsubjects:
⇒ Technical requirements
⇒ Electrically adjustable ball coupling
⇒ Fitting a bicycle carrier on the swivelling ball head
⇒ Notes on towing a trailer
⇒ Loading the trailer
⇒ Trailer towing
⇒ Trailer stabilisation
⇒ Retrofitting a towing bracket
⇒ Troubleshooting
The vehicle can be used to tow a trailer if it has the required technical equipment for this. The
additional trailer load will affect the amount of wear, fuel consumption and performance of the
vehicle and, in certain circumstances, could shorten the service intervals.
Accidents and vehicle damage can occur if the maximum permitted roof load is exceeded.
•Never exceed the quoted roof load, the maximum permissible axle loads, and the
permissible gross vehicle weight for the vehicle.
•Do not exceed the weight rating of the roof carrier, even if the maximum roof load has
not been reached.
WARNING
Loose and incorrectly secured loads can fall off the roof carrier and cause accidents and
injuries.
•Always use suitable and undamaged securing straps.
WARNING
When opening the boot lid take care not to let it hit the roof load.
NOTICE
•Always remove the roof carrier before driving through an automatic car wash.
•The height of the vehicle is changed by the installation of a carrier system and the load
secured to it. Check and compare the height of the vehicle with clearance heights, e.g.
for underpasses and garage doors.
•The roof carrier and its load must not obstruct you from opening and closing the tilting
and sliding panoramic sunroof and the boot lid. The roof aerial must also remain
unaffected.
NOTICE

Volkswagen recommends having the towing bracket retrofitted by a qualified workshop. The cooling
system may need to be modified or heat shields may need to be fitted. Volkswagen recommends
using a Volkswagen dealership for this purpose.
Dimensions
The dimensions ⇒ Fig. 194 must be adhered to for the retro-fitting of a towing bracket. Always
observe the minimum distance given from the middle of the ball coupling â’» to the surface of the
road. This also applies when the vehicle is fully laden, including maximum drawbar load.
Attachment points
989 mm
595 mm
348 mm
At least 65 mm
350 – 420 mm
1,061 – 1,066 mm
Only use towing brackets which have been approved by Volkswagen for your vehicle type.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The ball head on the towing bracket is not locked. Check towing bracket lock ⇒ Electrically 
adjustable ball coupling.
Fuel and emission control
Electrical accessories that are not connected properly can cause malfunctions in the
entire vehicle electronics system and also cause accidents and serious injuries.
•Never connect the trailer's electrical system directly to the electrical connections of the
tail lights or to other unsuitable sources of electricity. Only a suitable connector may
be used to connect the trailer.
•A towing bracket should be retrofitted to the vehicle by a qualified workshop.
WARNING
The trailer can become detached from the towing vehicle if the towing bracket is
unsuitable or incorrectly fitted. This can cause serious accidents and fatal injuries.
WARNING

Safety instructions for handling fuel
Fuels can pollute the environment. Any spilt service fluids must be cleaned up and disposed
of properly.
The tank flap cannot be opened manually. Seek expert assistance.
Fuel types and refuelling
Introduction
This chapter contains information on the followingsubjects:
⇒ Petrol
⇒ Diesel
⇒ Refuelling
⇒ Misfuelling prevention device
The tank flap is located at the rear right-hand side of the vehicle ⇒ Side view.
Different engines require different fuels. The factory-fitted sticker on the inside of the tank flap
indicates the required fuel type for your vehicle.
Information on indicator and warning lamps can be found in the troubleshooting section at the end
of the chapter ⇒ Troubleshooting.
Petrol
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with a petrol engine must be run on unleaded petrol. Fuels with a maximum ethanol
content of 10yb(\f can be used for refuelling ⇒.
The petrol grades differ with respect to the octane number. The vehicle may be filled with petrol that
has a higher octane number than the engine requires. However, this does not provide any
advantage in terms of fuel consumption or engine output.
The fuel quality affects the running properties, performance and service life of the engine. You
should therefore use fuel that already contains suitable service additives if possible ⇒.
Information on the fuel standards can be found in the chapter on fuel standards ⇒ Fuel standards.
Incorrect handling of fuel can cause explosions, fire, serious burns and other injuries.
•Switch off the auxiliary heater⇒ Auxiliary heater and ventilation, the engine, the
ignition, your mobile phone and other wireless equipment while refuelling.
•Do not get into the vehicle to avoid electrostatic discharge.
•Make sure that the tank cap is closed properly and no fuel can escape.
•Comply with any relevant safety information and legislation concerning the handling of
fuels.
WARNING
Fuel may run out of the fuel canister. This could cause fire and injuries.
•Do not carry fuel canisters in the vehicle.
CAUTION
Incorrect refuelling can lead to damage to the vehicle.
•Only use fuels that have been approved for the vehicle.
•Do not use fuels containing metals and only use approved additives.
•Spilt fuel should be removed from all vehicle components immediately.
NOTICE

Diesel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with a diesel engine must be run on diesel ⇒. If you use diesel with a high sulphur
content, the service intervals are shorter ⇒ Service. Information on countries that use diesel with a
high sulphur content is available from your Volkswagen dealership.
The fuel quality affects the running properties, performance and service life of the engine. You
should therefore use fuel that already contains suitable service additives if possible ⇒.
Information on the fuel standards can be found in the chapter on fuel standards ⇒ Fuel standards.
Winter-grade diesel fuel and filter preheater system
Winter-grade diesel fuel, which can be used at temperatures below -20°C (-4°FyfLVDYDLODEOHGXULQJ
the cold months. In countries with different climates, diesel for other temperature conditions is
usually available. Information is available from your Volkswagen dealership and filling stations in
the respective country.
Diesel vehicles are equipped with a filter pre-heater system. When using winter-grade diesel fuel,
the fuel system is safe for operation at temperatures down to around -24°C (-11°Fyf.
However, if the fuel has waxed to such an extent that the engine will not start at temperatures
below -24°C (-11°FyfSODFHWKHYHKLFOHLQDKHDWHGJDUDJHRUZRUNVKRSIRUDZKLOH ⇒.
At cold temperatures, louder noises may occur in the diesel engine and the exhaust gas may
be tinged blue.
Refuelling
Fig. 195 Behind the tank flap: tank cap.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
See the chapter on technical data for information on filling capacities ⇒ Fuel tank capacity.
Incorrect refuelling or unsuitable fuel additives may cause damage to the vehicle.
•Before refuelling, check whether the fuel standard information provided on the pump
conforms to the requirements of the vehicle.
•Use only Volkswagen-approved service additives in the approved quantity.
•If, in an emergency, you have to use petrol with an octane number lower than the
recommended number, drive at medium engine speeds and avoid high engine loading.
Avoid high engine speeds and heavy engine loads. Failure to do so can result in engine
damage. Fill the tank with petrol with the correct octane number as soon as possible.
NOTICE
Start boosters may explode or suddenly cause the engine to run at high revs. This can
cause injuries or damage to the engine.
•Never use a start booster.
WARNING
Incorrect refuelling can lead to damage to the vehicle.
•Before refuelling, check whether the fuel standard information provided on the pump
conforms to the requirements of the vehicle.
•Do not refuel with RME fuel, petrol, fuel oil or other unsuitable fuels.
•Use only Volkswagen-approved service additives in the approved quantity.
NOTICE

Refuelling process
•Unlock the tank flap with the vehicle key or the button in the driver door.
•Open the tank flap.
•Unscrew the tank cap and place it in the holder on the tank flap.
•The fuel tank is full when the properly operated automatic filler nozzle clicks off for the first time
⇒.
•Screw the tank cap onto the filler neck.
•Close the tank flap.
Misfuelling prevention device
Fig. 196 In the tank filler neck: misfuelling prevention device.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The tank filler neck in diesel vehicles can be fitted with a misfuelling prevention device ⇒ Fig. 196.
The misfuelling prevention device ensures that the vehicle can be refuelled only using diesel pump
nozzles.
Turn the diesel nozzle to and fro if the misfuelling prevention device gets stuck. This can open the
misfuelling prevention device and make it possible to refuel the vehicle. If the misfuelling prevention
device remains closed, proceed to a qualified workshop to have the system checked.
If it is necessary to refuel the vehicle using a spare fuel canister in the event of an emergency, the
misfuelling prevention device will not open. In order to fill the tank with fuel, pour the diesel into the
tank extremely slowly in very small quantities.
Components relevant to emission control
Introduction
This chapter contains information on the followingsubjects:
⇒ Emission control with AdBlue
⇒ Catalytic converter
⇒ Particulate filter
⇒ Troubleshooting
•Emission control with AdBlue⇒ Emission control with AdBlue
•Catalytic converter ⇒ Catalytic converter
•Particulate filter ⇒ Particulate filter
Information on indicator and warning lamps can be found in the troubleshooting section at the end
of the chapter ⇒ Troubleshooting.
Overfilling the fuel tank may cause the fuel to splash out and overflow. This can cause
fires, explosions and serious injuries.
•Do not continue refuelling when the petrol nozzle switches off for the first time.
WARNING
Do not fill up with fuel that has a lower Research Octane Number (RONyfWKDQVSHFLILHG7KH
engine could otherwise be damaged.
NOTICE
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•Unscrew the cap on the filler neck.
Refilling AdBlue with the refill bottle
•Please read the manufacturer's notes and information on the refill bottle.
•Observe the expiry date.
•Remove the screw top of the refill bottle.
•Place the refill bottle on the tank filler neck and screw tightly in place.
•Press and hold the refill bottle.
•The AdBlue tank is full when AdBlue no longer flows out of the refill bottle ⇒.
•Unscrew the refill bottle and remove upwards.
Refilling AdBlue with the filler nozzle
Do not fill fuel and AdBlue at the same time.
•The procedure for refilling with an AdBlue filler nozzle is the same as for refilling the fuel tank
with fuel.
•The handle of the filler nozzle must point downwards in order to prevent overfilling the AdBlue
tank.
•The AdBlue tank is full as soon as the filler nozzle clicks off for the first time. Do not continue
filling the tank! The AdBlue tank could be damaged by overfilling and AdBlue could escape⇒
.
Closing the tank filler neck
•Screw in the cap on the filler neck until it engages.
•Close the tank flap.
Preparing to drive on
•Switch on only the ignition for 30 seconds.
•The system detects that the tank has been refilled.
•Do not start the engine until the 30 seconds have elapsed.
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The refill bottle must be disposed of in accordance with regulations governing the protection
of the environment.
Catalytic converter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To help ensure long-term functionality in the exhaust system and the catalytic converter:
•Use unleaded petrol only ⇒ Fuel types and refuelling.
•Do not allow the fuel tank to run completely empty.
•Do not overfill engine oil ⇒ Engine oil.
•Do not tow start the vehicle. Use jump leads ⇒ Jump starting.
If you notice misfiring, uneven running or loss of power when the vehicle is moving, reduce speed
immediately. The vehicle should be inspected at the nearest qualified workshop
⇒ Troubleshooting. If this happens, unburnt fuel can enter the exhaust system and escape into the
atmosphere. The catalytic converter can also be damaged by overheating.
The emissions may have a sulphur-like smell even if the emission purification system is
working properly.
Particulate filter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Function
The particulate filter filters out soot particles in the exhaust gas. Observe the following points to
ensure that the exhaust purification system will work properly for a long time:
AdBlue is an irritant and corrosive fluid that can damage the skin, eyes and breathing
passages upon contact.
•Always observe the instructions for use when using AdBlue. If containers are used
according to the instructions, it is unlikely that a user will come into contact with
AdBlue.
•AdBlue must be kept in the closed original container. Never use empty food
containers, bottles or other containers for this purpose.
•Always store in a safe place out of reach of children.
•If AdBlue gets into the eyes, immediately rinse the eyes with plenty of water for at
least 15 minutes and consult a doctor.
•If AdBlue gets onto the skin, immediately wash the area with plenty of water for at
least 15 minutes and consult a doctor if the skin becomes irritated.
•If AdBlue is swallowed, immediately rinse the mouth out with lots of water for at least
15 minutes. Do not induce vomiting unless instructed to do so by a doctor. Seek
medical assistance immediately.
CAUTION
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Overfilling AdBlue may damage the tank system and the vehicle.
•Do not fill with more than the maximum refill quantity indicated on the instrument
cluster display.
•Remove any spilt AdBlue as quickly as possible with a damp cloth and plenty of cold
water.
•If the AdBlue has already formed crystals, use warm water and a sponge to remove.
NOTICE
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Improper use of AdBlue may cause damage to the vehicle that is not covered by the
warranty.
•Only use AdBlue that complies with the standard ISO 22241-1.
•Do not mix with water, fuel or additives.
•Never fill AdBlue in the diesel tank.
•Do not transport the refill bottle in the vehicle habitually. The bottle may develop a leak
following changes in temperature and damage and the AdBlue may damage the
vehicle interior.
NOTICE
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