spare VOLKSWAGEN TIGUAN 2020 Owners Manual

Rear window:
- Rear window heating ⇒ Heating and air conditioning system
- Rear wiper ⇒ Wipers⇒ Wiper blades
- Window aerial ⇒ Radio reception and aerials
Tail light clusters ⇒ Lights⇒ Changing bulbs
Area for:
- Number plate lights ⇒ Changing bulbs
- Rear view camera system ⇒ Rear view camera system (Rear Viewyf
- Boot lid release button ⇒ Opening and closing the boot lid
Tail light clusters ⇒ Lights⇒ Changing bulbs
Behind the bumper: radar sensor for assist systems ⇒ Caring for and cleaning the vehicle 
exterior
Sensors for assist systems ⇒ Caring for and cleaning the vehicle exterior
Towing bracket ⇒ Trailer towing
Behind a cover: mounting for towing eye ⇒ Tow-starting or towing
Luggage compartment
Fig. 5 Overview of the luggage compartment.
Fig. 6 Side areas of the luggage compartment.
Key for ⇒ Fig. 5 and ⇒ Fig. 6:
Luggage compartment cover ⇒ Luggage compartment cover
Release lever for the load-through hatch ⇒ Load-through hatch
Retaining rings for top tether (child seatyf ⇒ Securing child seats with top tether upper 
strap
Spare wheel or fully-functional spare wheel (depends on equipmentyf ⇒ Wheels and tyres
Handle recess for luggage compartment floor ⇒ Luggage compartment floor
Vehicle tool kit ⇒ Vehicle toolkit
Lower holder for the net partition ⇒ Net partition

Check that all lights and turn signals are working properly.
Check the tyre pressure and fuel level Wheels and tyres, Fuel types and refuelling.
Ensure that you have a good, clear view through all of the windows.
Air intake to the engine must not be obstructed, and the engine must not be covered with
any kind of insulating materials In the engine compartment.
Secure any objects and luggage in the stowage compartments, the luggage compartment
or on the roof Transporting.
Ensure that you are able to operate the pedals freely at all times.
Secure any children travelling in the vehicle in a restraint system suitable for their weight
and size Safe transport of children.
Adjust the front seats, head restraints and mirrors properly in accordance with the size of
the occupants Sitting position, Mirrors.
Wear shoes that provide good grip for your feet when using the pedals.
The floor mat in the footwell on the driver side must leave the pedal area free and must be
securely fastened.
Assume a correct sitting position before setting off and maintain this position while driving.
This also applies to all passengers Sitting position.
Fasten your seat belt correctly before setting off and keep it properly fastened throughout
the journey. This also applies to all passengers Seat belts.
Each vehicle occupant must sit in a seat of their own and must have their own seat belt.
Never drive if your driving ability is impaired, e.g. by medication, alcohol or drugs.
Do not allow yourself to be distracted from the traffic, e.g. by passengers, telephone calls,
opening menus and making adjustments to settings.
Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
Observe traffic regulations and speed limits.
Take regular breaks when travelling long distances – at least every two hours.
Secure animals in the vehicle using a system that is suitable for their weight and size.
Does the vehicle need any technical modifications for driving abroad, e.g. masking or
switching the headlights over?
Are the necessary tools, diagnostic equipment and spare parts available for service and
repair work?
Are there any Volkswagen dealerships in the destination country?
•Vehicles without Keyless Access: vehicle key used to unlock the vehicle.
•Vehicles with Keyless Access: vehicle key that is identified first by the personalisation function
upon opening the driver door.
Personalised vehicle setup
The vehicle equipment and functions that can be personalised include the following:
•Open and close (single door unlocking, window convenience opening etc.yf
•Light and vision (daytime running lights, cornering light, convenience turn signal etc.yf
•Air conditioning system (temperature settings, ventilation etc.yf
•Assistance systems (Park Distance Control, ACC, Dynamic Road Sign Display etc.yf
•Driver profile selection (driver profiles etc.yf
•Multifunction display and instrument cluster (selection of displaysyf
•Infotainment system (brightness and saved stationsyf
•Seat setup (seat positionyf
A new vehicle key will be assigned to the current user account. To assign the vehicle key to
a different user account, select the user account you want and manually assign it to the vehicle key.
Safety
General notes
Checklist
Observe the following information both before and during every journey to ensure your own
safety, and the safety of all passengers and other road users ⇒:
Checklist
In some countries, special safety standards and emissions-related regulations apply that the
vehicle may not comply with. Volkswagen recommends that you visit your Volkswagen
dealership before travelling abroad to find out about any legal requirements and the
following issues at your destination:

Fig. 30 Illustration: correct distance between the driver and the steering wheel, correct seat belt
routing and correct head restraint adjustment.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The following details the correct sitting positions for the driver and passengers.
If any vehicle occupants cannot assume a correct sitting position due to their physical build, they
should contact a qualified workshop to find out about possible special modifications. The seat belts
and airbags can only provide a maximum level of protection if a correct sitting position is assumed.
Volkswagen recommends using a Volkswagen dealership for this purpose.
Volkswagen recommends the following seating position for your own safety and to reduce the level
of injury in the event of a sudden braking manoeuvre or an accident:
The following applies to all vehicle occupants:
•Adjust the head restraint so that its upper edge is at the same height as the top of the head, but
not lower than eye level. Position the back of your head as close to the head restraint as
possible ⇒ Fig. 30.
•For small people, push the head restraint all the way down, even if the head is then located
underneath the top edge of the head restraint.
•For taller people, push the head restraint up as far as it will go.
•Keep both feet in the footwell while the vehicle is in motion.
•Adjust and fasten seat belts properly ⇒ Seat belts.
Additional points for the driver:
•In vehicles with head restraints that can be moved backwards and forwards, position the head
restraint as close as possible to the back of your head.
•Move the backrest into an upright position so that your back rests fully against it.
•Adjust the steering wheel so that the distance between the steering wheel and your breastbone
is at least 25 cm ⇒ Fig. 30Ⓐ, and the circumference of the steering wheel can be held at the
sides with both hands and your arms slightly bent ⇒ Steering wheel.
•The steering wheel must always point towards the breastbone and not towards the face.
•Adjust the driver seat by moving it forwards or backwards so that you are able to press the
pedals to the floor with your knees still slightly bent and so that the distance from the dash
panel to your knees is at least 10 cm ⇒ Fig. 30Ⓑ.
•Adjust the height so that you can reach the highest point of the steering wheel.
•Always leave both feet in the footwell, to help ensure you maintain control of the vehicle at all
times.
Additional points for the front passenger:
•In vehicles with head restraints that can be moved backwards and forwards, position the head
restraint as close as possible to the back of your head.
•Move the backrest into an upright position so that your back rests fully against it.
•Push the front passenger seat as far back as possible so that the airbag can provide maximum
protection if it is deployed.
Seat belts
Introduction
This chapter contains information on the followingsubjects:
⇒ Warning lamp
⇒ Frontal collisions and the laws of physics
⇒ What happens to vehicle occupants who have not fastened their seat belts
⇒ Seat belt protection
⇒ Using seat belts
⇒ Fastening and unfastening seat belts
⇒ Seat belt routing
⇒ Seat belt height adjuster
⇒ Belt retractor, belt tensioner, belt tension limiter
⇒ Service and disposal of belt tensioners
⇒ Proactive occupant protection system
Check the condition of all seat belts regularly. If the belt webbing, belt connections, belt retractor or
seat belt buckle become damaged, the seat belt in question should be replaced immediately by a
qualified workshop ⇒. The qualified workshop must use correct spare parts that are compatible
with the vehicle, equipment level and model year. Volkswagen recommends using a Volkswagen
dealership for this purpose.

Vehicle key
Fig. 61 Vehicle key.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 61:
Central locking button: unlock the vehicle.
Unlock only the boot lid.
Central locking button: lock the vehicle.
Fold the key bit in and out.
Indicator lamp.
Indicator lamp
The indicator lamp in the vehicle key flashes when you press a button.
Press the buttons on the key only if the corresponding function is actually needed. Pressing
a button when the function is not required could lead to the vehicle being unlocked unintentionally
or the alarm going off. This also applies even when you are not within the effective range.
Changing the button cell
Swallowing batteries with a diameter of 20 mm, or other button cells, can result in severe
or even fatal injuries within a very short period of time.
•Always keep the vehicle key, key ring with batteries, spare batteries, round cells and
other batteries that are larger than 20 mm out of the reach of children.
•Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
Careless or unsupervised use of the vehicle key can lead to accidents or injuries.
•Always take all vehicle keys with you every time you leave the vehicle. Children or
unauthorised persons could lock the doors and the boot lid, start the engine or switch
on the ignition and operate electrical equipment such as the electric windows.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves
to safety. For example, locked vehicles may be subjected to very high or very low
temperatures depending on the season. This can cause serious injuries and illness or
fatalities, especially among small children.
•Never switch off the ignition while the vehicle is in motion. The steering column lock or
steering lock mechanism may be activated and you will no longer be able to steer the
vehicle.
WARNING
Every electric vehicle key contains electronic components. Protect the key from damage,
moisture and excessive vibration.
NOTICE

•Lever open the battery cover in upward direction using the object.
•Push the battery cover slightly in the direction of the arrow.
•Remove the battery cover.
•Remove the button cell.
•Insert a new button cell of the same type, paying attention to the correct polarity.
•Insert the battery in the housing of the remote control.
•Push the battery cover in the opposite direction to the arrow ⇒ Fig. 112 until it engages.
Dispose of discharged batteries in accordance with regulations governing the protection of
the environment.
The battery in the remote control may contain perchlorate. Please comply with legislation
regarding disposal.
Driving
Notes on driving
Introduction
This chapter contains information on the followingsubjects:
⇒ Pedals
⇒ Gear-change indicator
⇒ Driving economically
⇒ Think Blue. Trainer.
⇒ Information on the brakes
⇒ Driving with a loaded vehicle 
⇒ Driving with an open boot lid
⇒ Driving through water on roads
⇒ Running in the engine
⇒ Using the vehicle in other countries and continents
⇒ Troubleshooting
Pedals
Swallowing batteries with a diameter of 20 mm, or other button cells, can result in severe
or even fatal injuries within a very short period of time.
•Always keep the remote control key, key ring with batteries, spare batteries, round
cells and other batteries that are larger than 20 mm out of the reach of children.
•Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
•The remote control contains electronic components. Protect the remote control from
moisture, excessive vibration and direct sunlight.
•Unsuitable batteries can damage the remote control. Replace discharged batteries only
with new batteries of the same voltage rating, size and specification.
•Ensure that the battery is fitted the right way round.
NOTICE
Driving under the influence of alcohol, drugs, medication or narcotics can cause serious
accidents and fatal injuries.
•Alcohol, drugs, medication and narcotics can severely impair perception, reaction
times and driving safety. This could cause you to lose control of the vehicle.
WARNING
Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads.
This can cause you to lose control of the vehicle, which can lead to accidents and serious
injuries.
•Always adjust your driving style in accordance with the flow of traffic.
•The kickdown function or fast acceleration should only be used if the visibility,
weather, road and traffic conditions permit.
WARNING

Obtain sufficient information before driving into off-road terrain with the vehicle.
Do not plan day tours that are too long. Take increased fuel requirements for off-road
driving into account.
Refill tank completely. Fuel consumption is considerably higher off-road.
Check that your tyres are suitable for the off-road journey you have planned.
Recommendation for difficult off-road terrain: always have off-road tyres fitted to your
vehicle.
Check the tyre pressure on all tyres and correct them if necessary. This includes the
temporary spare wheel, if fitted.
Check engine oil level and refill engine oil as necessary. The engine will only be supplied
with engine oil when it is driven on or across a steep slope if the engine oil level is
sufficient.
Completely refill the washer fluid reservoir with water and washer fluid.
Fit the towing eye at the front and rear. It is not always possible to fit a towing eye when
the vehicle is stuck.
Check the vehicle tool kit and add tools according to individual requirements Useful
accessories for off-road driving.
Pack luggage in the vehicle as evenly and as low as possible. Secure all loose items.
Fig. 132 Illustration: angle of tilt.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Centre of gravityThe centre of gravity of a vehicle influences its propensity to roll over. The vehicle
has greater ground clearance for off-road driving, and thus a higher centre of gravity than a normal
vehicle. The high centre of gravity means that there is a greater danger of roll-over when driving.
Always remember this fact when driving and follow the safety tips and warnings given in this
owner's manual.Ground clearanceThis is the vertical distance between the level ground and the
lowest item on the vehicle.Angle of rising gradientThe number of metres in height gained over a
distance of 100 m will be given as a percentage or degree ⇒ Fig. 131. Indication of gradient that
the vehicle can drive up under its own power. This depends on aspects such as the road surface
and engine power.Tilt angleMaximum angle at which the vehicle may be driven across a slope
without the vehicle toppling over (determined by centre of gravityyf ⇒ Fig. 132.Breakover
angleMaximum permitted angle given in degrees that a vehicle driven at low speed can clear a
ramp without the underbody of the vehicle scraping the ramp.Ramp angleCrossover from the
horizontal level surface to an uphill gradient, or from a downhill gradient back to the level surface.
Angle at which the vehicle underbody will come into contact with the edge of the ramp.Fall lineThis
is the vertical drop route.Torsional flexibilityThe vehicle's torsional flexibility when driving over
objects with just one side of the vehicle.
Checklist: Before driving off-road
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Checklist
To ensure your own safety and the safety of your passengers, observe the following points
before driving off-road:
Before driving off-road, Volkswagen recommends attending an off-road driving course, particularly if
you have no or very little experience.
A good driving course will teach you how to handle the vehicle in a variety of off-road situations and
how to drive safely in difficult terrain. Driving off-road demands different skills and driving styles in
comparison to driving on roads. The safety of the driver and the vehicle occupants depends on the
driver.
General rules and driving tips
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Code of conduct for off-road driving
A responsible driver should respect the environment when driving off-road. Remember that driving
through undergrowth and on meadows can destroy animal and plant habitats.
•Always stay on designated routes and paths.
•Do not create any unnecessary noise or dust.
•Leave nature as you found it.
•Avoid sensitive natural habitats.

Water, compass, maps and torch with spare batteries.
Winch, tow bar or rope with sufficient strength.
Mobile telephone, shovel, blankets and rubber boots.
Electric air compressor for connection to the 12-volt sockets in the vehicle to inflate the
tyres.
A wooden board approx. 4 cm thick and approx. 1 metre long or an aluminium frame of
similar size: this will help to free a vehicle stuck in the mud and provide a platform for a
vehicle jack.
Snow chains, additional spare wheels, a breakdown set, jack and box spanner.
•Give way to drivers coming uphill or who are overtaking.
Driving tips
Special rules apply when driving off-road:
•Never drive off-road alone. Always drive off-road in a team of at least two other off-road
vehicles. Unexpected situations can always occur. We recommend that you carry equipment
you can use for calling for help.
•Stop your vehicle when you reach difficult sections, and walk along the path ahead to
reconnoitre it.
•Drive slowly over the brows of hills so the vehicle does not lose contact with the ground as this
could cause damage, leaving you unable to manoeuvre.
•Drive slowly when the route is difficult. Shift up a gear when on slippery ground and always
keep the vehicle in motion.
•Always look for flat and firm surfaces. The ground is predominantly soft when driving off-road
meaning the tyres could sink into the ground. This will reduce ground clearance and the wading
depth.
•Even when driving at low speeds, always keep your distance from other vehicles. If the first
vehicle suddenly gets stuck, the following vehicle can stop without getting stuck.
Useful accessories for off-road driving
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The checklist contains just a few items of equipment that can be very useful for off-road driving. If
you have an instruction manual or fitting instructions for these accessories you should always take
them with you and consult them as necessary when driving off-road.
Checklist
Useful items when driving off-road:
Changing gear
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The choice of gear depends on the terrain off-road.
Before attempting to drive through difficult terrain it can be helpful to stop and consider which gear
you should select. After some time driving off-road, you will learn which gear to select in conjunction
with the low range and the differential lock for different types of terrain.
Basic points
•With the correct gear selected, the vehicle will normally not have to be braked so much using
the foot brake when driving downhill as the engine braking effect will normally be sufficient.
•You should only depress the accelerator as much as is required. If you accelerate too hard, the
wheels could lose traction and you could lose control of the vehicle.
DSG dual clutch gearbox
•Select position D when driving in normal, flat off-road terrain.
•Adjust your speed when driving on soft or slippery ground, and select the highest suitable
position for the Tiptronic.
•If driving through mud, sand, water or hilly terrain, select the Tiptronic in the positions 3 or
2⇒ DSG dual clutch gearbox.
•Always ensure that there is enough ground clearance underneath the vehicle. Serious
damage to the underbody could occur if the vehicle is scraped. This damage could
cause the vehicle to break down and thus make it impossible to drive on.
•Do not slip the clutch or rest your foot on the clutch when driving off-road. When
travelling over uneven ground, you could press the clutch by mistake, and lose control
of the vehicle. A slipped clutch also prevents power being transferred from the engine
to the gearbox. Driving with the clutch partially engaged causes premature wear to the
clutch lining.
NOTICE
®
®

Always ensure that the ventilation openings between the rear window and the stowage area
are uncovered to allow stale air to escape from the vehicle.
Stowage compartment on the driver side
Fig. 163 On the driver side: stowage compartment.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To open: pull the handle ⇒ Fig. 163.
To close: press the cover upwards until it engages.
There is a memory card holder on the inside of the cover.
Stowage compartment on the front passenger side
Loose objects may be flung through the vehicle interior in the event of a sudden driving or
braking manoeuvre. This can cause serious injury and can also lead to loss of control of
the vehicle.
•Do not stow any pets or any hard, heavy or sharp objects in the vehicle's open stowage
areas, on the dash panel, on the shelf behind the rear seats, or in items of clothing and
bags in the vehicle interior.
•Always keep stowage compartments closed while the vehicle is in motion.
WARNING
Objects in the driver footwell can hinder pedal operation. This can lead to loss of control
of the vehicle and increase the risk of serious injury.
•Please ensure that all pedals can always be operated without any hindrance.
•The floor mats must always be properly secured in the footwell.
•No additional floor mats or other floor coverings should be placed over the fitted floor
mat.
•Ensure that no objects can enter the driver footwell while the vehicle is in motion.
•If there are any objects in the footwell, remove them when the vehicle is parked.
WARNING
Cigarette lighters in the vehicle could be damaged or accidentally lit. This could lead to
serious burns and other injuries.
•Before adjusting the seats, always ensure that there is no lighter on or near the
moveable parts of the seat.
•Before closing stowage areas or compartments always ensure that there is no lighter
in the way.
•Never stow lighters in stowage areas, compartments or on other surfaces in the
vehicle. High surface temperatures, especially in summer, may cause cigarette lighters
to self-ignite.
WARNING
•Hard objects could rub against the wires of the heating element in the rear window and
cause damage.
•Do not stow any temperature-sensitive objects, food or medicines inside the vehicle.
Hot and cold temperatures could damage them or render them unusable.
•Objects stored in the vehicle that are made from transparent materials, such as
glasses, magnifying glasses or transparent suction cups on the windows, can
concentrate the sun's rays and thus cause damage to the vehicle.
NOTICE

Refuelling process
•Unlock the tank flap with the vehicle key or the button in the driver door.
•Open the tank flap.
•Unscrew the tank cap and place it in the holder on the tank flap.
•The fuel tank is full when the properly operated automatic filler nozzle clicks off for the first time
⇒.
•Screw the tank cap onto the filler neck.
•Close the tank flap.
Misfuelling prevention device
Fig. 196 In the tank filler neck: misfuelling prevention device.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The tank filler neck in diesel vehicles can be fitted with a misfuelling prevention device ⇒ Fig. 196.
The misfuelling prevention device ensures that the vehicle can be refuelled only using diesel pump
nozzles.
Turn the diesel nozzle to and fro if the misfuelling prevention device gets stuck. This can open the
misfuelling prevention device and make it possible to refuel the vehicle. If the misfuelling prevention
device remains closed, proceed to a qualified workshop to have the system checked.
If it is necessary to refuel the vehicle using a spare fuel canister in the event of an emergency, the
misfuelling prevention device will not open. In order to fill the tank with fuel, pour the diesel into the
tank extremely slowly in very small quantities.
Components relevant to emission control
Introduction
This chapter contains information on the followingsubjects:
⇒ Emission control with AdBlue
⇒ Catalytic converter
⇒ Particulate filter
⇒ Troubleshooting
•Emission control with AdBlue⇒ Emission control with AdBlue
•Catalytic converter ⇒ Catalytic converter
•Particulate filter ⇒ Particulate filter
Information on indicator and warning lamps can be found in the troubleshooting section at the end
of the chapter ⇒ Troubleshooting.
Overfilling the fuel tank may cause the fuel to splash out and overflow. This can cause
fires, explosions and serious injuries.
•Do not continue refuelling when the petrol nozzle switches off for the first time.
WARNING
Do not fill up with fuel that has a lower Research Octane Number (RONyfWKDQVSHFLILHG7KH
engine could otherwise be damaged.
NOTICE
®®

Diesel
Vehicles with a diesel engine must be run on diesel in compliance with the European standard
EN 590 or the German standard DIN 590 ⇒.
Where diesel complying with the specified standard is not available, Volkswagen dealerships will
have information on what kind of diesel is suitable for the vehicle.
If and when
Vehicle toolkit
Introduction
This chapter contains information on the followingsubjects:
⇒ Stowage
⇒ Contents
⇒ Collapsible chock
Observe any country-specific legislation when securing your vehicle in the event of a breakdown.
Stowage
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The vehicle tool kit may be located in various positions in the luggage compartment:
•In a bag on the left or right in the stowage areas of the luggage compartment ⇒ Luggage 
compartment equipment.
•In a foam rubber holder under the luggage compartment floor ⇒ Luggage compartment 
equipment.
In some models, the luggage compartment may contain a loose box with a vehicle tool kit. This
supplied vehicle tool kit is intended for a possible switch of winter tyres and does not need to be
carried in the vehicle at all times.
After using the vehicle jack, crank it back to its original position so that it can be stored
safely.
Contents
Using fuel that does not comply with these standards may reduce performance and cause
damage to the engine and fuel system.
•Before refuelling, check whether the fuel standard on the pump meets the vehicle's
requirements.
•Use only fuels that meet the required standards in order to prevent damage to the fuel
system and engine failure.
NOTICE
In the event of a sudden driving or braking manoeuvre or accident, a loose vehicle tool kit,
breakdown set and spare wheel or temporary spare wheel could be flung though the
vehicle and cause severe injuries.
•Ensure that the vehicle toolkit, breakdown set and spare wheel or temporary spare
wheel are always secured in the luggage compartment.
WARNING
Unsuitable or damaged tools in the vehicle toolkit can lead to accidents and injuries.
•Never work with unsuitable or damaged tools from the vehicle toolkit.
WARNING