service interval VOLKSWAGEN TIGUAN 2021 Owners Manual

SymbolMeaning
Fault in airbag and belt tensioner system ⇒ Airbag system.
Front passenger front airbag switched off (PASSENGER AIR BAG
yf ⇒ Airbag system.
Front passenger front airbag switched on (PASSENGER AIR BAG
yf ⇒ Airbag system.
The tank cap is not closed properly.
Lane keeping system (Lane AssistyfVZLWFKHGRQEXWQRWDFWLYH ⇒ Lane 
keeping system (Lane Assistyf.
ACC currently not available ⇒ Adaptive Cruise Control (ACCyf.
Fault in DSG dual clutch gearbox: gearbox fault ⇒ DSG dual clutch 
gearbox.
Manual gearbox: high clutch temperature or clutch fault ⇒ Manual 
gearbox: selecting a gear.
m/k/n998MK
Area monitoring system (Front AssistyfLVGHDFWLYDWHG ⇒ Area 
monitoring system (Front Assistyf.
OR: Pedestrian Monitoring deactivated ⇒ Pedestrian Monitoring.
Fault in the adaptive chassis control (DCCyf ⇒ Driving profile selection 
and 4MOTION Active Control.
Turn signal, left or right ⇒ Lights.
Hazard warning lights switched on ⇒ In an emergency.
Depress the brake pedal. ⇒ Starting and stopping the engine,
⇒ DSG dual clutch gearbox, ⇒ Electronic parking brake.
The vehicle is being held by the Auto Hold function ⇒ Electronic 
parking brake.
Cruise control system (CCSyf ⇒ Cruise control system (CCSyfOR
Adaptive Cruise Control (ACCyf ⇒ Adaptive Cruise Control (ACCyf.
Lane keeping system (Lane AssistyfLVVZLWFKHGRQDQGDFWLYH ⇒ Lane 
keeping system (Lane Assistyf.
The main beam is switched on or the headlight flasher is being
operated ⇒ Lights.
Manual gearbox: clutch is not transmitting the full engine torque
⇒ Manual gearbox: selecting a gear.
ACC is active. No vehicle has been detected ahead ⇒ Adaptive 
Cruise Control (ACCyf.
When displayed in white: ACC is active. Vehicle detected ahead
⇒ Adaptive Cruise Control (ACCyf.
When displayed in grey: ACC not active. System is switched on, but
not regulating ⇒ Adaptive Cruise Control (ACCyf.
Main beam control (Light AssistyfRUG\QDPLFPDLQEHDPFRQWURO
(Dynamic Light AssistyfLVDFWLYH ⇒ Lights.
Service alert / service due ⇒ Service interval display.
Mobile telephone battery charge level. Activated only with factory-
fitted mobile phone interface ⇒BookletInfotainment system,.
The outside temperature is below +4°C (+39°Fyf ⇒ Instrument cluster.
The start/stop system is available, automatic engine stop is active
⇒ Start/stop system .
The start/stop system is not available.
OR: the start/stop system has switched on the engine automatically
⇒ Start/stop system .
Economical mode ⇒ Displays.
Note about information in the vehicle wallet.
Additional displays: trailer towing
SymbolMeaning
The ball head on the towing bracket is not locked ⇒ Trailer towing.
Trailer turn signal ⇒ Lights.
Additional displays: off-road mode
SymbolMeaning
When displayed in white: Hill Descent Control is active ⇒ Hill Descent 
Control.
When displayed in grey: Hill Descent Control not active. System
switched on, but not regulating ⇒ Hill Descent Control.
m/k/s562MKWhen displayed in white: Off-Road driving profile active ⇒ Driving 
profile selection and 4MOTION Active Control.
®®
®

SymbolMeaning
When displayed in grey: Off-road driving profile not active. System
switched on, but not regulating ⇒ Driving profile selection and 
4MOTION Active Control.
Additional displays: diesel vehicles
SymbolMeaning
The engine cannot be restarted! AdBlue fill level is too low
⇒ Emission control with AdBlue.
The engine cannot be restarted! Fault in the selective catalytic
reduction system ⇒ Emission control with AdBlue.
Water in fuel in vehicles with a diesel engine ⇒ Fuel gauge.
Lit up: diesel engine is preheating before starting ⇒ Starting and 
stopping the engine.
Flashing: fault in engine management system (diesel engineyf
⇒ Troubleshooting.
Diesel particulate filter has become saturated with soot
⇒ Troubleshooting.
AdBlue level is low ⇒ Emission control with AdBlue.
Selective catalytic reduction system faulty or not refilled using norm-
standard AdBlue⇒ Emission control with AdBlue.
Instrument cluster
Introduction
This chapter contains information on the followingsubjects:
⇒ Analogue instrument cluster
⇒ Digital instrument cluster (Active Info Displayyf
⇒ Head-up Display
⇒ Displays
⇒ Instrument cluster menus
⇒ Driving data display (multifunction displayyf
⇒ Warning and information messages
⇒ Driver Alert System (recommendation for rest breaksyf
⇒ Dynamic Road Sign Display (Sign Assistyf
⇒ Time
⇒ Fuel gauge
⇒ Coolant temperature display
⇒ Service interval display
The vehicle is equipped either with an analogue or a digital instrument cluster (Active Info Displayyf.
When you start the engine after the 12-volt battery has been totally discharged or changed, you
may find that system settings (time, date, personal convenience settings and programmingyfKDYH
been changed or deleted. Check and correct the settings as necessary once the 12-volt vehicle
battery has been sufficiently charged.
Analogue instrument cluster
®
®
®
®®
®®
Failure to observe illuminated warning lamps and text messages can lead to your vehicle
breaking down in traffic, and can cause accidents and serious injury.
•Never ignore any illuminated warning lamps or text messages.
•Stop the vehicle as soon as possible and when safe to do so.
WARNING
Accidents and injuries can occur if the driver is distracted.
•Never press the buttons on the instrument cluster while the vehicle is in motion.
•Any settings for the instrument cluster display and displays in the Infotainment system
should be made only when the vehicle is stationary in order to reduce the risk of
accidents and serious injuries.
WARNING

•Time ⇒ Time.
•Radio and navigation information ⇒BookletInfotainment system,.
•Telephone information ⇒BookletInfotainment system,.
•Outside temperature
•Compass display
•Selector lever positions
•Gear-change indicator ⇒ Gear-change indicator.
•Driving data display (multifunction displayyfDQGPHQXVIRUYDULRXVVHWWLQJV ⇒ Instrument cluster 
menus.
•Service interval display ⇒ Service interval display.
•Speed warning function ⇒ Instrument cluster menus.
•Speed warning for winter tyres.
•Start/stop system status display ⇒ Start/stop system .
•Status display for Active Cylinder Management (ACTyf ⇒ Driving economically.
•Economical mode .
•Engine code (ECyf
•Personalisation: welcome and user selection.
•Road signs detected by the Dynamic Road Sign Display system ⇒ Dynamic Road Sign Display 
(Sign Assistyf.
Open doors, bonnet and boot lid
The instrument cluster display indicates if any doors, the bonnet or boot lid are open once the
vehicle has been unlocked, and while the vehicle is in motion. In some cases, a signal tone is also
given. Different instrument cluster designs will have different displays.
Selector lever positions (DSG dual clutch gearboxyf
The gear selected is displayed on the side of the selector lever and on the display in the instrument
cluster. The instrument cluster display may show which gear has been selected if the selector lever
is in D/S position or in Tiptronic mode ⇒ DSG dual clutch gearbox.
Outside temperature display
If the outside temperature falls below approximately +4°C (+39°FyfWKHWHPSHUDWXUHGLVSOD\DOVR
shows a snowflake symbol . This symbol remains lit up until the outside temperature rises
above +6°C (+43°Fyf ⇒.
Heat radiated from the engine may cause the temperature display to show a slightly higher value
than the actual outside temperature if the vehicle is stationary, the auxiliary heater ⇒ Auxiliary 
heater and ventilation is switched on or the vehicle is travelling at a very low vehicle speed.
The measuring range lies between -45°C (-49°FyfDQG

First read and observe the introductoryinformation and safety warnings⇒
Introduction
In normal driving conditions, the needle will be in the middle section of the scale. The temperature
may also rise when the engine is working hard, especially at high ambient temperatures.
FlashesNeedle
position
Possible
⇒ Fig. 21Cause/remedy
Ⓒ
Warning area
Coolant temperature too high.
Do not drive on!
Stop the vehicle as soon as possible and when safe to do so.
Switch off the engine and leave the engine to cool down.
Until the indicator is back in the normal range. Checking the
coolant level
⇒ Engine coolant.
Ⓑ
Normal area
Coolant level too low.
After the engine has cooled down, check the coolant level and
refill if the level is too low.
⇒ Engine coolant.
If the warning lamp does not go out but the coolant level is
adequate, the problem lies in a fault in the coolant system.
–
Fault in the cooling system.
Do not drive on!
Stop the vehicle as soon as it is possible and safe to do so.
Switch off the engine.
Seek expert assistance.
–Ⓐ
Cold area
The engine has not yet reached operating temperature.
Avoid high engine speeds and high engine loads until the
engine is warm.
Service interval display
Fig. 22 In the instrument cluster display: example of a display in the instrument cluster when a
service is due (illustrationyf.
Fig. 23 In the Infotainment system: example of a display containing service information (illustrationyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The service displays are shown on the instrument cluster ⇒ Fig. 22 and in the Infotainment system
⇒ Fig. 23.
Versions and displays can vary as different versions of the instrument cluster and of the
Infotainment system are available.
In vehicles with fixed oil change service, services take place at predefined intervals.
The service intervals are calculated on an individual basis in vehicles with flexible oil change
service. Advances in technology have brought about a considerable reduction in servicing
requirements. An oil change service need be carried out only when required by the vehicle. The
individual conditions in which the vehicle is used, as well as the driver's personal driving style, are

taken into account. The service reminder is displayed 30 days before the service is due. The
distance is rounded to the nearest 100 km; the remaining time is rounded to full days.
Service alert
If a service or inspection is due soon, a service alert will appear when the ignition is switched on.
The number of kilometres or amount of time shown correspond to the maximum number of
kilometres or maximum time that can still be driven before the next service.
Service event
For a scheduled service or a scheduled inspection, a signal tone will be given when the ignition
is switched on and the spanner symbol will be displayed for several seconds on the
instrument cluster display. One of the following displays will also appear ⇒ Fig. 22:
Inspection now!
Oil service now!
Oil service and inspection now!
Viewing service appointments
You can access the current service schedule when the ignition is switched on, the engine is not
running, and the vehicle is stationary:
•Press and hold button in the instrument cluster ⇒ Instrument cluster until the text
Service appears in the display.
•Release the button. Information on the current scheduled service will be shown in the
display.
Service information ⇒ Fig. 23 can also be displayed in the Infotainment system by pressing the
button or function button and the Vehicle, and Service function
buttons ⇒ Operation and display in the Infotainment system.
Resetting the service interval display
If the service or the inspection was not performed by a Volkswagen dealership, the display can be
reset as follows:
•Switch off the ignition.
•Press and hold the button in the instrument cluster ⇒ Instrument cluster.
•Restart the ignition.
•Release button if one of the following messages appears on the instrument cluster
display:
Reset oil change service?
Reset inspection service?
•Press the button on the instrument cluster ⇒ Instrument cluster to confirm.
Do not reset the service interval display between service intervals otherwise incorrect data may be
shown.
If the oil change service was manually reset, the service interval display then also changes to a
fixed service interval in vehicles with flexible oil change service.
The service message will disappear after a few seconds, when the engine is running, or
when the button on the windscreen wiper lever or the button on the
multifunction steering wheel is pressed ⇒ Instrument cluster operation.
If the 12-volt vehicle battery was disconnected for long periods in vehicles with flexible
service, the system cannot calculate the time at which the next service is due. The information
shown in the service interval display may therefore be incorrect. If this is the case, please observe
the maximum permissible service intervals ⇒ Service.
Instrument cluster operation
Introduction
This chapter contains information on the followingsubjects:
⇒ Operating using the wiper lever
⇒ Operating using the multifunction steering wheel
⇒ Button for driver assist systems
⇒ Additional displays and display options
Some menu options can only be opened when the vehicle is stationary.
There are no buttons on the wiper lever in vehicles equipped with a multifunction steering wheel
⇒ Operating using the wiper lever.

When parking the vehicle in cold weather, it may be helpful to leave the windscreen wipers in
the service position to make it easier to loosen the wiper blades ⇒ Wiper blades.
Wiper functions
Automatic activation of the rear window wiper
The rear window wiper is switched on automatically if the front windscreen wipers are switched on
and reverse gear is engaged. The automatic wipe function can be activated and deactivated in the
Infotainment system in the Vehicle settings menu ⇒ Operation and display in the 
Infotainment system:
Heated washer jets
The heating defrosts frozen washer jets. The heating output is regulated automatically when the
ignition is switched on depending on the ambient temperature. Only the jets are heated and not the
hoses carrying the washer fluid.
Headlight washer system
The headlight washer system cleans the headlight lenses and only works when the vehicle lighting
is switched on.
Once the ignition has been switched on, the headlights will also be washed the first time the wash
and wipe system for the windscreen is used, and every tenth time thereafter. Hardened dirt, such
as insect remains, should be removed from the headlight lens at regular intervals.
In winter, you should remove any snow from the headlight washer system covers in the bumper
prior to use to keep the system in working order. Remove any ice with a de-icer spray.
Rain/light sensor
Fig. 103 On the right of the steering column: wiper lever.
When the rain/light sensor is activated, it automatically controls the frequency of the wiper intervals,
depending on the intensity of the rain.
Activating and deactivating the rain/light sensor
•Position Ⓐ - the rain/light sensor is deactivated.
•Position Ⓑ - the rain/light sensor is activated, automatic wipe when necessary.
The automatic wipe function can be activated and deactivated in the Infotainment system in
the Vehicle settings menu ⇒ Operation and display in the Infotainment system:
If the automatic wipe function is deactivated in the Infotainment system, the intervals are set at fixed
levels.
Setting the sensitivity of the rain/light sensor
The sensitivity of the rain/light sensor can be adjusted manually using the switch in the wiper lever
⇒ Fig. 103①⇒.
•Switch to the right – high sensitivity.
•Switch to the left – low sensitivity.
Some settings can be stored in the user accounts of the personalisation function and
therefore change automatically when the user account changes ⇒ Personalisation.
The rain/light sensor cannot always detect every rain shower and activate the windscreen
wipers.
•If necessary, switch on the windscreen wipers manually if the water on the windscreen
restricts the field of vision.
WARNING

Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possibleyf.
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on 
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
1yf

Make sure you are aware of the weight of the roof carrier system and the load to be transported.
Weigh the load if necessary.
However, you will not be able to carry the maximum roof load if you are using a roof carrier with a
lower weight rating. In this case, do not exceed the maximum weight limit for the load carrier
system which is specified in the manufacturer's installation instructions.
Distributing the load
Distribute the load evenly and secure it correctly ⇒.
Notes on use
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Remove the roof carrier in the following situations
•When the roof carrier is no longer being used.
•Before entering a car wash.
•When the vehicle height exceeds the required clearance height, e.g. in a garage.
Driving with a fitted roof carrier will increase air resistance and thus increase fuel
consumption.
Trailer towing
Introduction
This chapter contains information on the followingsubjects:
⇒ Technical requirements
⇒ Electrically adjustable ball coupling
⇒ Fitting a bicycle carrier on the swivelling ball head
⇒ Notes on towing a trailer
⇒ Loading the trailer
⇒ Trailer towing
⇒ Trailer stabilisation
⇒ Retrofitting a towing bracket
⇒ Troubleshooting
The vehicle can be used to tow a trailer if it has the required technical equipment for this. The
additional trailer load will affect the amount of wear, fuel consumption and performance of the
vehicle and, in certain circumstances, could shorten the service intervals.
Accidents and vehicle damage can occur if the maximum permitted roof load is exceeded.
•Never exceed the quoted roof load, the maximum permissible axle loads, and the
permissible gross vehicle weight for the vehicle.
•Do not exceed the weight rating of the roof carrier, even if the maximum roof load has
not been reached.
WARNING
Loose and incorrectly secured loads can fall off the roof carrier and cause accidents and
injuries.
•Always use suitable and undamaged securing straps.
WARNING
When opening the boot lid take care not to let it hit the roof load.
NOTICE
•Always remove the roof carrier before driving through an automatic car wash.
•The height of the vehicle is changed by the installation of a carrier system and the load
secured to it. Check and compare the height of the vehicle with clearance heights, e.g.
for underpasses and garage doors.
•The roof carrier and its load must not obstruct you from opening and closing the tilting
and sliding panoramic sunroof and the boot lid. The roof aerial must also remain
unaffected.
NOTICE

Technical requirements
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Engine cooling system
There is an increased load on the engine and the engine cooling system when trailer towing. The
engine cooling system must contain sufficient engine coolant and be able to cope with the extra
load added by the trailer.
Trailer brake
If the trailer is equipped with its own brake system, comply with the relevant regulations.
Trailer tail light clusters
The trailer tail light clusters must work correctly and meet legal requirements. Do not exceed the
maximum power consumption for the trailer.
Exterior mirrors
If you are unable to see the traffic behind the trailer in the vehicle's standard exterior mirrors,
additional exterior mirrors should be fitted in accordance with any country-specific regulations.
Before setting off, adjust the mirrors so that you have a sufficient view of the rear.
Retrofitting a towing bracket
Only use a towing bracket which has been approved by Volkswagen for your vehicle type. Always
check and follow the data provided by the towing bracket manufacturer.
Maximum power consumption of the trailer's electrical consumers
Never exceed the specified values.
Europe, Asia, Africa, South and Central America
All brake lights84 watts
Turn signal per side42 watts
All side lights100 watts
All tail lights42 watts
Rear fog light42 watts
Australia
All brake lights108 watts
Turn signal per side54 watts
All side lights100 watts
All tail lights54 watts
Rear fog light54 watts
Towing a trailer places additional demands on the vehicle. Volkswagen recommends
additional services between the normal inspection intervals if the vehicle is used frequently for
towing a trailer.
Electrically adjustable ball coupling
If the towing bracket is unsuitable or incorrectly fitted, the trailer could become detached
from the towing vehicle. This can cause serious accidents and fatal injuries.
•Never fit a towing bracket to the rear bumper or to its fastenings. The towing bracket
must not prevent the rear bumper from functioning correctly.
•Do not carry out any alterations to the exhaust or brake systems.
WARNING
•The vehicle electronics may be damaged if the trailer's power consumption is too high.
•Never connect the trailer's electrical system directly to the electrical connections of the
tail lights or to other sources of electricity. Only use suitable connectors to provide
power to the trailer.
NOTICE

Diesel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with a diesel engine must be run on diesel ⇒. If you use diesel with a high sulphur
content, the service intervals are shorter ⇒ Service. Information on countries that use diesel with a
high sulphur content is available from your Volkswagen dealership.
The fuel quality affects the running properties, performance and service life of the engine. You
should therefore use fuel that already contains suitable service additives if possible ⇒.
Information on the fuel standards can be found in the chapter on fuel standards ⇒ Fuel standards.
Winter-grade diesel fuel and filter preheater system
Winter-grade diesel fuel, which can be used at temperatures below -20°C (-4°FyfLVDYDLODEOHGXULQJ
the cold months. In countries with different climates, diesel for other temperature conditions is
usually available. Information is available from your Volkswagen dealership and filling stations in
the respective country.
Diesel vehicles are equipped with a filter pre-heater system. When using winter-grade diesel fuel,
the fuel system is safe for operation at temperatures down to around -24°C (-11°Fyf.
However, if the fuel has waxed to such an extent that the engine will not start at temperatures
below -24°C (-11°FyfSODFHWKHYHKLFOHLQDKHDWHGJDUDJHRUZRUNVKRSIRUDZKLOH ⇒.
At cold temperatures, louder noises may occur in the diesel engine and the exhaust gas may
be tinged blue.
Refuelling
Fig. 195 Behind the tank flap: tank cap.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
See the chapter on technical data for information on filling capacities ⇒ Fuel tank capacity.
Incorrect refuelling or unsuitable fuel additives may cause damage to the vehicle.
•Before refuelling, check whether the fuel standard information provided on the pump
conforms to the requirements of the vehicle.
•Use only Volkswagen-approved service additives in the approved quantity.
•If, in an emergency, you have to use petrol with an octane number lower than the
recommended number, drive at medium engine speeds and avoid high engine loading.
Avoid high engine speeds and heavy engine loads. Failure to do so can result in engine
damage. Fill the tank with petrol with the correct octane number as soon as possible.
NOTICE
Start boosters may explode or suddenly cause the engine to run at high revs. This can
cause injuries or damage to the engine.
•Never use a start booster.
WARNING
Incorrect refuelling can lead to damage to the vehicle.
•Before refuelling, check whether the fuel standard information provided on the pump
conforms to the requirements of the vehicle.
•Do not refuel with RME fuel, petrol, fuel oil or other unsuitable fuels.
•Use only Volkswagen-approved service additives in the approved quantity.
NOTICE