lock VOLKSWAGEN TOUAREG 2011 Repair Manual

Flashes Possible cause Proper response
locked/unlocked. switch it on again. Heed any
messages shown in the instru-
ment cluster display, if applica-
ble.
On vehicles with Keyless Ac-
cess, press the starter button
briefly twice in a row without
depressing the brake or clutch
pedal. Do not drive any farther
if the steering column remains
locked after you switch on the
ignition. Contact your authorized
Volkswagen dealer or an author-
ized Volkswagen Service Facility
for assistance.

When the ignition is switched on, several warning and indicator lights come on briefly for a function check. They go out after a few seconds.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Steering system information

If the driver door is opened before the ignition is switched off, the electronic steering column lock is activated only after the vehicle has been locked with the vehicle key or via the sensor in the door handle.
Power steering
Power steering automatically adjusts to driving speed, steering torque, and the steering angle of the wheels. Power steering works only when the engine is running.
If power steering is reduced or lost completely, it will be much harder to steer and control the vehicle.
Counter-steering assistance
Counter-steering assistance is part of Electronic Stability Control (ESC). This feature makes it easier for the driver to control the vehicle in difficult situations. For example, if you have to brake hard on a surface that provides uneven traction, the vehicle could pull to the right or left. ESC detects this situa-
tion and helps the driver counter-steer with additional steering power ⇒ .
WARNING
The counter-steering assistance in ESC can do no more than help the driver steer in difficult situations. The driver must still control the vehicle. The vehicle does not steer by itself with this feature!
NOTICE
If the ignition is off, the steering column lock will engage and the vehicle cannot be steered. For this reason, you must leave the ignition on when going through an automatic car wash, for example, so that the wheels will still steer.

WARNING
When powered by the electric motor, the vehicle makes much less noise, both when idling and driving, than when it is running on the internal combustion engine. It is much harder or even impossible for the drivers of other vehicles and above all for cyclists, pedestrians, and children to hear the vehicle when it is running on electrical power.
x Pedestrians and others can be struck and seriously injured because they cannot hear the vehicle and tell that it is getting close to them, for instance when you are parking, backing up, or driving in a low-speed zone where there is likely to be pedestrian traffic.
x Always watch out for pedestrians, especially small children, cyclists, and others who may not hear the vehicle or realize that it is about to move or will cross their path of travel.
x Always be especially careful in residential areas, school zones, and other places where the speed of motor vehicles is restricted and pedestrians may be at greater risk.
x Make sure the ignition and the hybrid drive system have both been turned off before leav-ing the vehicle.
WARNING
Never leave the vehicle when hybrid drive system indicator lights are still lit. The vehicle can move if the accelerator is depressed even though the combustion engine has been stopped. This can cause accidents and severe or fatal injuries.
x Make sure the transmission is in Park (P) before you get out of the vehicle.
WARNING
Never support the vehicle with cinder blocks, bricks, or other objects to inspect it. The vehi-cle could slip or move suddenly and cause an accident with serious personal injury.
WARNING
Never let the hybrid battery get wet. Liquids and other fluids can cause short circuits, electri-cal shock, burns, and explosions.
x Never carry large amounts of liquids or other fluids in the luggage compartment.
x Always make sure that any containers with liquids and other fluids are properly secured and tightly closed to prevent leakage during normal driving as well as hard cornering, brak-ing, and other vehicle maneuvers. Leaking liquids can get into the cover of the high-voltage battery and the high-voltage cable connections. This can damage the electrical system and the high-voltage battery.
Never drive until the fuel tank is completely empty. There may not always be enough charge in the high-voltage battery to get to the next gas station.
When outside temperatures are low, a cold high-voltage battery can affect how the combustion engine starts up and can also reduce the vehicle's range in electric drive.
Warning and indicator lights

Maintenance of the high-voltage battery
Other than taking the vehicle in for scheduled maintenance to an authorized Volkswagen dealer or an authorized Volkswagen Service Facility that is qualified to do work on hybrid vehicles, there is nothing that the vehicle driver has to do to maintain the high-voltage battery.
The maintenance connection for the high-voltage battery is under the luggage compartment floor under an orange cover. This connection is only for scheduled maintenance, which must be performed only by specially trained service technicians. There is no need to remove the connector at any time
when the vehicle is being used ⇒ 
WARNING
The high-voltage hybrid electrical system is dangerous and can cause burns, other serious personal injuries, electrocution and death.
x Never open, service, repair, or disconnect the high-voltage hybrid battery.
x Never touch or let jewelry or other metal objects contact high-voltage cables or the high-voltage battery and battery poles, especially if the cables, battery, or battery poles have been damaged in a crash or in some other way.
x Always have work on the hybrid electrical system and on systems that could be indirectly affected by it done by qualified, trained technicians, who have the know-how, experience, documentation, and tools to do the work safely.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
NOTICE
x Failure to heed warning lights or text WARNINGS can result in vehicle damage.
x If the 12 Volt vehicle battery is disconnected or dead or has been replaced, there is a possi-bility that the combustion engine will not automatically switch off when the vehicle is powered by the electric motor. If this situation persists for several days, take the vehicle to an author-ized Volkswagen dealer or an authorized Volkswagen Service Facility that is qualified to do work on hybrid vehicles.
x Never transport water or other liquids or fluids in open containers, such as an aquarium. If liquid is spilled in the luggage compartment, this can cause short circuits or damage the high-voltage battery.
NOTICE
Never block or cover the cooling air vents for the high-voltage hybrid battery under the rear seat. Blocking or covering these vents can damage the high-voltage battery.

x Fold up the luggage compartment floor panel ⇒ fig. 308 (1) and hook it open or, if you have a reversible luggage compartment floor panel, take this out
x Take out the collapsible spare tire (2)- Unscrew the fastening screw (3) with washer counterclock-wise and take out the collapsible spare tire.
x Pull off the plug (4) in the spare tire well.
x Unscrew the tank filler neck cap ⇒ fig. 309 (5) counterclockwise and remove.
Refilling AdBlue
Only use Volkswagen-approved AdBlue or any Diesel Exhaust Fluid that expressly conforms to International Organization for Standardization specification ISO 22241-1. Using a DEF that does not meet the requirements of ISO 22241-1 can seriously damage your vehicle’s engine. Only use fluid in original, unopened packaging.
x Read and heed the information provided by the AdBlue refill manufacturer ⇒ .
x Note the expiration date.
x Unscrew the cap of the refill container.
x Vertically insert the neck of the refill container (6) into the tank filler neck and turn clockwise to hand-tighten.
x Press the refill container down into the tank filler neck and hold it there.
x Add at least 1.5 gallons (5.7 liters) of AdBlue which is 3 refill bottles. Adding a smaller amount is not sufficient.
x Wait until the contents of the refill container has flowed into the AdBlue tank. Do not squeeze or damage the refill container!
x Unscrew the refill container counterclockwise and lift it out carefully ⇒ .
x AdBlue stops flowing from the refill bottle when the AdBlue tank is completely full.
Closing the fuel filler neck
x Screw in the fuel filler neck cap (5) clockwise until the cap locks into place.
x Put the plug ⇒ fig. 308 (4) back in the spare wheel recess and make certain it is properly placed and secure.
x Put the collapsible spare tire (2) back in the spare wheel recess and secure it with the fastening screw (3) and washer.
x Unhook the luggage compartment floor panel (1) and fold down or, if you have a reversible lug-
gage compartment floor panel, put this back in ⇒  Luggage compartment.
Things to do before driving again
x After refilling, switch on only the ignition.
x Leave the ignition switched on for at least 30 seconds so that system can detect the refill.
x Do not start the engine for 30 seconds!
WARNING
Store AdBlue only in its closed original container and in a safe place.
x To reduce the risk of poisoning, never keep AdBlue in empty food or beverage containers that might mislead someone into drinking from them.
x Always store AdBlue outside the reach of children.

WARNING
Inadequate experience and knowledge of the demands of off-road driving can lead to critical situations and cause serious personal injury.
x Never take routes or risks that could put you or your passengers in danger. If you cannot go on, or have doubts about the safety of your route, turn back and take a new route.
x The intelligent technology of the vehicle cannot change the laws of physics. Despite the ABS, adverse terrain can cause instability through blocked wheels – for example, if you brake hard when driving on a loose gravel road. Difficult terrain may also prevent the ESC from doing its job.
x Never operate the vehicle at the limit of its performance ability. Always leave a good safety margin.
x To reduce the risk of loss of control and serious personal injury, never use the cruise control when driving off-road.
x Even terrain that looks easy can be difficult and dangerous, putting you and your passen-gers in a critical situation. It is often best to check an area out on foot first.
x Drive with special care and think ahead in off-road terrain. If you drive too fast, or fail to maneuver the vehicle properly, you could cause personal injury and damage the vehicle.
x Never drive faster than is appropriate for the prevailing terrain and the road, traffic, and weather conditions.
x Never drive too fast across embankments, ramps, or slopes. The vehicle could become airborne. If that happens, you will not be able to steer and can lose control.
x If your vehicle becomes airborne, always keep the front wheels pointing straight ahead. If the wheels are not pointing straight ahead when the vehicle lands, it could roll over.
x Never allow people to stand in front of or behind the vehicle if you have put items such as stones or pieces of wood under the wheels to improve traction on slippery ground. Spinning wheels can turn these items into dangerous flying objects causing serious personal injury.
x Even areas that look harmless can be dangerous. Potholes, ditches, trenches, drop-offs, different kinds of obstacles, and soft or swampy ground often cannot be seen and can be partially or fully covered by water, grass, branches, or other things. Driving over such terrain can cause accidents and severe injuries. Before crossing an unknown area, carefully explore the route you plan to take on foot.
WARNING
Never drive off-road if you are low on fuel. Too little fuel in the tank can cause an accident and serious injuries. You can also run out of fuel in a remote area where getting help is diffi-cult or impossible.
x When the fuel tank is almost empty, fuel supply to the engine can be interrupted, especial-ly when driving over bumps, across slopes, and up and down hills. The interruption in fuel flow could stall the engine during a maneuver in difficult terrain and make you lose control of the vehicle.
x Steering and braking assistance as well as ESC and related systems will not work if the engine “sputters” or stalls due to lack of fuel. This can cause loss of vehicle control, espe-cially in difficult terrain.
x Always refuel when the tank is 1/4 full to reduce the risk of running out of fuel.
NOTICE
If the power sunroof or the windows are open when it rains or snows, the interior of the vehicle will get wet and the vehicle may be damaged. Always keep the windows and the power sunroof closed when driving off-road.

WARNING
The engine compartment of any motor vehicle is a potentially dangerous area and can cause serious personal injury.
x Always use extreme caution when doing any work in the engine compartment. Always follow commonly accepted safety practices and use common sense. Never risk personal injury.
x Never perform any work in the engine compartment unless you know exactly how to carry out the job and have the correct technical information and the correct tools.
x If you are uncertain about what to do, have the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified work-shop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon) headlights and H7 bulbs replaced by a qualified technician. Serious personal injury may re-sult from improperly performed work.
x Never open or close the engine hood if steam or coolant is escaping. Hot steam or coolant can cause serious burns. Always wait until you no longer see or hear steam or coolant escap-ing from the engine.
x Always let the engine cool down completely before carefully opening the hood.
x Hot parts of the engine and the exhaust system will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Apply the electronic parking brake and shift the transmission into Park (P).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access, make sure that the remote control vehicle key is out of range of the vehicle and that the vehicle cannot be started by depressing the starter button.
– Always keep children and others away from the engine compartment and never leave them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot parts of the engine or exhaust system can cause a fire.

WARNING
High voltage systems in the engine compartment can cause electrical shocks or even elec-trocution, severe burns, other serious injuries, and even death!
x Never short-circuit the electrical system. Be especially careful when using jumper cables. The vehicle's battery could explode!
x To reduce the risk of electrical shock and personal injury while the engine is running or being started:
– Never touch ignition cables. Never touch other components of the high-voltage elec-tronic ignition system.
– Never touch the wiring of the HID – High Intensity Discharge (Xenon) headlights.
x Read and heed the important information and warnings on cleaning the engine compart-
ment ⇒  Cleaning the engine compartment.
WARNING
Moving parts in the engine compartment can cause serious personal injury on contact.
x Never reach into the area around or touch the radiator fan. Contact with the blades can cause serious personal injury. Always remember that the radiator fan is temperature-controlled and can come on suddenly even when the engine has been switched off for a while and the key has been removed from the ignition.
x If you have to perform a check or repair when the engine is running, there are more risks from the rotating parts, such as the drive belts, alternator, radiator fan, etc., and from the high-voltage ignition system. Always use extreme care.
– Always make sure that jewelry, loose clothing and long hair do not get caught in rotat-ing engine parts. Before starting any work remove your jewelry, take off your necktie, tie back and cover your hair, and do not wear clothing that can hang down and get caught in moving engine parts.
– Always use extreme caution if the accelerator pedal has to be depressed to perform a check. The vehicle will start to move even if the parking brake is on.
x Never leave any objects in the engine compartment, for example cleaning rags and tools. Objects left behind can cause malfunctions, engine damage, and even fires.
WARNING
Operating fluids and some materials in the engine compartment can catch fire easily, causing burns and other serious personal injuries!
x Do not smoke.
x Never work next to open flames or sparks.
x Never pour or spill operating fluids or other flammable liquids on the engine. These fluids can ignite on hot engine parts and cause injuries.
x If work on the fuel system or the electrical system is necessary:
– Always disconnect the 12 Volt vehicle battery. Make sure the vehicle is unlocked when you disconnect the battery, or the alarm will go off. Never touch the electrical wiring of the ignition system.
– Never work near heaters, water heaters, or other open flames.
x Always have a functional, approved fire extinguisher nearby.

x Open the driver door and pull the inside hood release lever in the direction of the arrow ⇒ fig. 314.
x The engine hood is released from its latch by a spring ⇒ .
x Push the outside hood release lever ⇒ fig. 315 (arrow) and lift the hood all the way up. A gas-filled strut will hold the hood up.
Closing the engine hood
x Pull the hood down to overcome the resistance of the gas-pressure strut ⇒ .
x Let the engine hood drop into the hood latch – do not press it afterwards!
If the hood does not close completely, open it again and close it properly.
When the hood is properly closed, you can see that it fits flush with the other body parts. The indicator light in the instrument cluster will go out
WARNING
If the hood is not closed properly, it could fly up and block your view while you are driving. This can lead to a crash and serious personal injuries.
x After closing the engine hood, check that the hood release lever is properly latched into the hood latch. The engine hood must be flush with the surrounding auto body parts.
x If you ever notice that the hood latch is not properly secured when the vehicle is moving, stop at once and close it.
x Never let anyone get in the way of the hood when closing it.
NOTICE
x Make sure the windshield wipers are switched off and the windshield wiper arms are resting on the windshield before you open the hood. Otherwise, the windshield wipers and the hood may be damaged.
x Always put the windshield wiper arms down against the windshield before driving the vehi-cle.
NOTICE
Before opening or closing the engine hood, make sure there is enough room to do so, for example when the vehicle is in a garage.

Checking engine coolant level
x When the engine is cold, check the engine coolant level relative to the marking on the side of the
expansion tank ⇒ fig. 319.
x If the coolant level in the tank is below the minimum mark (“min”), add coolant. When the engine is warm, the engine coolant level may be slightly above the upper edge of the marked range.
Adding engine coolant
x Always protect face, hands and arms from hot escaping coolant or steam by covering the cap with a large, thick rag.
x Carefully unscrew the cap ⇒ .
x Add only new engine coolant according to Volkswagen specifications ( Engine coolant specifica-
tions) ⇒ .
x The engine coolant level must be inside the marks on the side of the reservoir ⇒ fig. 319. Do not
fill above the top edge of the filling range! ⇒ .
x Screw the lid tightly.
x Even in an emergency, do not use any other kind of coolant additive if engine coolant meeting Volkswagen specifications (Engine coolant specifications) is unavailable! Instead, add distilled water
only ⇒ . As soon as possible, have the correct coolant ratio restored using engine coolant that
meets Volkswagen specifications ⇒  Engine coolant specifications.
WARNING
Hot steam and hot engine coolant can cause serious burns.
x Never open the hood if you see steam or coolant escaping from the engine compartment. Always wait until you no longer see or hear steam or coolant escaping from the engine.
x Always let the engine cool down completely before carefully opening the hood. Hot com-ponents will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Apply the electronic parking brake and shift the transmission into Park (P).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access , make sure that the remote control vehicle key is out of range of the vehicle and that the vehicle cannot be started by depressing the starter
button ⇒  Starter button.
– Always keep children and others away from the engine compartment and never leave them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot parts of the engine or exhaust system can cause a fire. Under some conditions, the ethylene glycol in engine coolant can catch fire.