length VOLKSWAGEN TRANSPORTER 2011 Owners Manual

In vehicles with fixed oil change service, services take place at predefined intervals.
The service intervals are calculated on an Individu-al basis in vehicles with flexible oil change serv-Ice. Advances in technology have brought about a considerable reduction in servicing requirements. The flexible oil change is a new service offered by Volkswagen to ensure that the oil is only changed when necessary. The length between the oil change services (maximum of 2 years) is also de-termined by the conditions under which the vehicle is used and personal driving style. The service re-minder is displayed 20 days before the service is due. The distance is rounded to the nearest 100 km; the remaining time is rounded to full days. The current service information cannot be opened until you have driven 500 km since the last service. Until this point the display only shows lines.
Service reminder
If the vehicle is due to be serviced, a service re-minder will appear on the display when the ignition is switched on.
In vehicles without text messages a spanner sym-bol will appear on the instrument cluster along with a display in km and a clock symbol e> showing the time left before the next service appointment is due in days. The number of kilometres shown cor-responds to the maximum number of kilometres that can still be driven until the service appoint-ment is due. In addition, a symbol in the top right corner of the display specifies which service ap-pointment the reminder is for (1 for inspection, 2 for oil change service).
If the service reminder is displayed for both service appointments (1 and 2 in the top right corner of the instrument cluster display), the distance and the display in days for the next service appointment applies in vehicle without text messages.
In vehicles with text messages, Oi 1 change or Inspection in---km or ---days appears in the instrument cluster display.
Service event
If a service Is due, a signal will sound and the spanner symbol will appear for a few seconds when the ignition is switched on. In vehicles with text messages, Oil change now! or Inspec-tion now! appears In the instrument cluster dis-play.
Accessing a service message
You can access the current service messages whenever the ignition is switched on, the engine is not running and the vehicle is stationary.
• Press the button in the instrument cluster as often as possible until the spanner symbol and 1 in the top right corner of the display appears. The values shown apply to the oil change service.
• Press the lCCJie>J button on the instrument cluster again. The spanner symbol appear and the number 2 will appear on the top right hand corner of the display. The values shown apply to the in-spection.
• OR: select the Settings menu.
• Select the menu option Info in the Service submenu.
If a service Is overdue, this is indicated by a mi-nus sign in front of the mileage or trip reading.
Resetting oil change service
If the oil change service was not performed by a Volkswagen Commercial Vehicles workshop, it can be reset as follows:
Vehicles with text messages:
Switch off the ignition.
Press and hold down the lo.o/SETJ button in the in-strument cluster.
Restart the ignition.
Release the lo.o/sn) button.
Confirm the selection on the instrument cluster by pressing the laKJRESET) button on the wiper lever or the I!) button on the multifunction steering wheel.
Vehicles without text messages:
Switch off the ignition.
Press and hold down the lo.o1sn) button in the in-strument cluster.
Restart the ignition.
Release the lo.o/SETJ button and press the li:Q'e>J but-ton within approximately 20 seconds.
Do not reset the display between service intervals. This can lead to Incorrect information being dis-played.
If you manually reset the service interval display while flexible oil change service is valid, "fixed oil change service" will be activated. The service inter-val will no longer be calculated on an Individual ba-sis =*Booklet Service schedule.
Resetting Inspection
If the inspection was not performed by a Volkswa-gen Commercial Vehicles workshop. it can be reset asfollows:
Instrument cluster

A WARNING
Worn or dirty wiper blades reduce visibility and increase the risk of accidents and severe injuries.
• Wiper blades should therefore always be changed if they are damaged or worn and no longer clean the windscreen properly.
Indicator lamp
Q)
In icy conditions, always check that the wiper blades are not frozen to the glass before using the wipers. When parking the vehicle in cold weather, it may be helpful to leave the front windscreen wipers in the service position 119. [QJ First read and observe the introductory information and safety warnings & on page 116.
Lit up Possible cause
Windscreen washer fluid level too low.
Several warning and indicator lamps will light up briefly as a functional check when the ignition is switched on. They will go out after a few seconds.
Wiper lever
Fig. 92 Next to the steering wheel: wiper lever for operating the front wipers.
Solution
Fill up the washer fluid reservoir as soon as possible =>page 120.
Q)
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle be-ing damaged. Fig. 93 Next to the steering wheel: wiper lever for operating the rear wiper.
[QJ First read and observe the introductory information and safety warnings & on page 116.
Move the lever into the required position
® Off Switches off the wipers.
Interval wipe for the windscreen.
Fig. 92 ® (vehicles without rain sensor) or ad-just the sensitivity of the rain sensor.
® LOW Slow wipe.
@ IOOH Fast wipe.
Lights and vision 117

The rain sensor will remain active after the ignition is switched off and back on again and will function again if the wiper lever is in position G) and if the vehicle is travelling at speeds higher than approxi-mately 16 km/h (10 mph).
Changes to the functioning of the rain sensor
Possible causes for faults and misinterpretations concerning the sensitive surface 96 of the rain sensor include:
• Damaged wiper blades: a film of water or smears caused by damaged wiper blades can in-crease the time the wipers are switched on, can shorten the length of the intervals between wipes or cause the wipers to run continuously.
• Insects: insects hitting the surface can cause the wipers to be activated.
• Salt deposits: in winter, salt deposits can cause the wipers to continue to wipe the windscreen when it is almost dry.
• Soiling: dry dust, wax, windscreen coatings (lo-tus effect) or detergent deposits (automatic car wash) can cause the rain sensor to become less sensitive and react too slowly or even not at all.
• Crack in the windscreen: when the windscreen is impacted by a stone, a wash cycle is triggered if the rain sensor is on. The rain sensor will then reg-
ister the reduction in sensitivity of the surface and adjust accordingly. The size of the crack could af-fect the way in which the sensor activates the wip-ers.
A WARNING
The rain sensor will not always detect every rain shower and activate the wipers.
• If necessary, switch on the wipers manual-ly if the water on the windscreen restricts the field of vision.
m At regular intervals, clean the sensitive sur-L!...J face of the rain sensor and check the wiper blades for damage 96 (arrow).
m We recommend that you use an alcohoi-W based glass cleaner to remove wax and pol-ish.
Checking and refilling the windscreen washer fluid level
Fig. 97 In the engine compartment: cap of washer fluid reservoir.
r--T'n First read and observe the introductory L-J,:,JJ information and safety warnings & on page 116.
The windscreen washer fluid level should be checked regularly and topped up as necessary.
120 I Before the journey
A filter can be found in the feed throat of the wash-er fluid reservoir. The filter keeps large dirt particles away from the washer jets when refilling. The filter should only be removed for cleaning. if the filter is damaged or cannot be found when refilling, these dirt particles will reach the system and will block the washer jets.
• Open the bonnet & 350.
• The washer fluid reservoir is identified by the $ symbol on the cap 97.
• Check whether there is enough windscreen washer fluid in the reservoir.
• To top up, mix clean water (not distilled water) with a washer fluid recommended by Volkswagen Commercial Vehicles Observe the dilution in-structions on the packaging.
• At low temperatures, add a special anti-freeze agent so that the fluid cannot freeze &.

A WARNING (Continued)
• Any objects protruding from the luggage compartment must be marked to ensure that they are visible to other road users. Comply with legal regulations.
• If items protrude out of the luggage com-partment, never use the tail gate or wing doors to "hold them in position".
• If you drive with the tailgate or wing doors open, remove any racks and luggage from the tail gate or a wing door.
A WARNING
Poisonous exhaust fumes can get into the in-terior when the tailgate or wing doors are open. This can result in loss of conscious-ness, carbon monoxide poisoning, serious Injury and accidents.
Driving a loaded vehicle
1"''l1 First read and observe the introductory L--Wl information and safety warnings & on page 125.
For good vehicle handling when driving a loaded vehicle, please observe the following:
• Stow all items of luggage page 127.
• Accelerate carefully and gently.
• Avoid sudden braking and driving manoeuvres.
• Brake earlier than in normal driving.
• If applicable, heed the information about driving with a trailer 139.
• If applicable, observe the information concern-ing the roof carrier 137.
Luggage compartment
CO Introduction
This chapter contains information on the following subjects:
Luggage compartment cover . . . . . . . . . . . . . . 132
130 Before the JOUrney
A WARNING (Continued)
• Always drive with the wing doors or tail-gate closed to prevent poisonous exhaust fumes getting into the vehicle.
• If exceptional circumstances require you to drive with an open tallgate or open wing doors, do the following to reduce the amount of poisonous exhaust fumes that could enter into the vehicle:
CD
-Close all windows and the sliding/tilting roof.
-Switch off air reclrculatlon mode.
-Open all vents In the dash panel.
-Switch the blowers to the highest set-ting.
The vehicle length and height are different when the wing doors or tailgate are open.
A wARNING
Moving loads can severely impair the vehi-cle's stability and driving safety which could cause accidents and severe Injuries.
• Secure objects properly to prevent them from sliding.
• Use suitable straps when securing heavy objects.
• Engage the rear seat backrests securely In
an upright position. Always use suitable securing straps with the fas-tening rings. Never exceed the vehicle's maximum payload. Both the payload and the distribution of the load in the vehicle will have an effect on the driving response and braking "'

Loading the roof carrier
ill1 First read and observe the introductory L-l.:.l.l information and safety warnings & on page 137.
Loads can only be attached securely when the roof carrier system is fitted correctly &.
Maximum permissible roof load
The maximum permissible roof load for vehicles with a normal roof is 150 kg and for vehicles with a pop-up roof it is 50 kg. The roof load limit refers to the combined weight of the roof carrier and the load carried on the roof &.
Each mount can bear a maximum load of 50 kg if the weight of the load is evenly distributed over the entire length of the mount.
Ensure that you know the weight of the roof rack and the items to be transported on the roof, and weigh them if necessary. Never exceed the maxi-mum permissible roof load.
However, you will not be able to carry the maxi-mum roof load if you are using a roof carrier with a lower weight rating. In this instance, do not exceed the maximum weight limit for the roof carrier. This weight limit is listed in the fitting instructions.
Distributing the load
Distribute the load evenly and secure it correctly
Checking the fittings
After the mounts and roof carrier have been at-tached, check the bolted connections and fasten-ings once you have travelled a short distance and then at regular intervals.
Towing a trailer
o:n Introduction
This chapter contains information on the following subjects:
Technical requirements . . . . . . . . . . 141 Fitting the removable ball coupling 142
Removing the ball coupling . . . . . . . . . 144
Hitching and connecting the trailer . . . 144 Loading the trailer . . . . . . . . . .. . . 146 Towing a trailer . . . . . . . . . . . . . . . . . . . . . . . . 146
Trailer stabilisation . . . . . . . . . . . . . . . . . . . . . . 147
Retrofitting a towing bracket............... 149
A WARNING
Accidents and vehicle damage can occur if the maximum permitted roof load is excee-ded.
• Never exceed the quoted roof load, the maximum permissible axle loads, and the permissible gross vehicle weight for the vehi-cle.
• Do not exceed the weight rating of the roof carrier, even if the maximum roof load has not been reached.
• Secure heavy objects as far forwards as possible and distribute the load evenly.
A WARNING
Loose and Incorrectly secured loads can fall off the roof carrier and cause accidents and injuries.
• Always use suitable and undamaged se-curing straps.
• Secure loads properly.
Take care not to let the tailgate strike the roof load when open. Risk of damage to the vehicle. Observe any country-specific regulations when towing a trailer and using a towing bracket.
The additional load will affect the durability, fuel consumption and performance of the vehicle and, in certain circumstances, could shorten the service intervals.
Driving with a trailer not only places an extra load on the vehicle, but also requires increased concen-tration on the part of the driver.
Transporting items 139

• Cleaning and caring for the interior =:>page 380
• Accessories. modifications, repairs and renewal of parts =:>page 380
A WARNING
Objects that are not secured, or are secured Incorrectly, can cause serious Injuries In the event of a sudden driving or braking manoeu-vre or accident
• The cool box may be transported only if it Is fitted to the adapter plate.
• Make sure that the adapter plate is proper-ly fitted In the seat rails.
• The cool box lid must always be closed and latched when the vehicle Is In motion.
• Never use the cool box as a table or stow-age compartment when the vehicle Is In mo-tlon.
A WARNING
If the ambient temperature In the vehicle is too low, the temperature in the cool box could fall below +2•c (+35°F) degrees. This could cause the contents of the cool box to freeze and bottles and other containers to burst, potentially causing injuries.
• Do not use the cool box when the ambient temperature is too low.
CD
This could damage the cool box if the bed ex-tension is fitted (multi-flex board).
Fitting and removing the cool box
Fig. 126 Removing the cool box.
CD
• The front surface of the bed extension (mul-ti-flex board) should always be folded up and engaged securely.
CD
Handling the cool box Incorrectly could dam-age it
• When adjusting seat positions, make sure there Is sufficient clearance between the adapt-er plate or the cool box and the bench seat.
• Do not place any objects, blankets or items of clothing on the heater/cooler of the Insulated box. These objects/Items could cut off the air supply or ventilation and switch off the cool box.
• Do not place containers, food or other ob-jects which are warmer than +so•c (+122.F) in the cool box.
• Do not place corrosive substances or sol-vents In the cool box.
• Never expose the cool box to rain or humid-Ity.
• To prevent mould and mildew from forming in the cool box when it is not being used for long periods, place a folded dry towel between the box and its lid.
m • The cool box is not intended to cool or L!J heat the vehicle interior. The cool box should only be used to keep food cool or warm and for transporting heat-sensitive objects on short jour-neys.
• When the bed extension (multi-flex board) is fit-ted, the lid of the cool box cannot be opened fully. Pull the lid out of the retainer to be able to access the contents of the cool box better.
,...--("n First read and observe the Introductory L--J,:.U information and safety warnings & on page 158.
The adapter plate can be fitted in the seat rails in the direction of travel or facing the rear of the vehi-cle.
Fitting the adapter plate
• Turn the adapter plate so that the T-shaped holding screws are lengthwise.
• Place both T-shaped holding screws of the adapter plate into the seat rails.
Practical equipment 1159

• Push both handles down.
• Turn both handles through go• so that the T-shaped holding screws are across the seat rails
• Tighten both the thumb wheels firmly.
• When fitting the adapter plate ensure sufficient clearance between the adapter plate or the cool box and the bench seat
Fitting the cool box
• Fit the adapter plate.
• Pull out the handle on the adapter plate.
• Place the cool box on the adapter plate.
• Make sure that all holding screws on the cool box are fully engaged in the corresponding holes on the adapter plate &..
• Pull the handle on the adapter plate right out.
• When fitting the cool box ensure sufficient clearance between the adapter plate or the cool box and the bench seat
Removing the cool box
• Pull out the handle on the adapter plate in the direction of the arrow 126 to unlock the cool box.
• Lift up the cool box to remove it.
• Pull the handle on the adapter plate right out.
Removing the adapter plate
• Remove the cool box.
• Turn the adapter plate so that the T-shaped holding screws are lengthwise.
• Lift up the adapter plate to remove it.
A WARNING
Objects that are not secured, or are secured incorrectly, can cause serious Injuries in the event of a sudden driving or braking manoeu-vre or accident.
160 I Before the journey
A WARNING (Continued)
• Make sure that the T-shaped holding screws In the seat rails are at right-angles (90°) to the adapter plate and correctly engag-ed.
• The T-shaped holding screws should nev-er be Inserted In the seat rails near the re-movable covers.
• Make sure that the cool box Is properly fit-ted In on the adapter plate.
CD
Handling the cool box Incorrectly could dam-agelt.
• When adjusting seat positions, make sure there Is sufficient clearance between the adapt-er plate or the cool box and the bench seat.
• Do not place any objects, blankets or Items of clothing on the heater/cooler of the Insulated box. These objects/Items could cut off the air supply or ventilation and switch off the cool box.
• Do not place containers, food or other ob-jects which are wanner than +5o•c (+122.F) In the cool box.
• Do not place corrosive substances or sol-vents In the cool box.
• Never expose the cool box to rain or humid-ity.
• To prevent mould and mildew from fonnlng In the cool box when it Is not being used for long periods, place a folded dry towel between the box and Its lid.

A WARNING (Continued)
• Never use child seats In the groups 0 or 0+ on single seats that face the rear of the vehicle. Controls of the 2-seat arrangement
Fig. 147 On the 2-seat arrangement: controls on the rear left.
1"'1'11 First read and observe the Introductory L-J.:.U information and safety warnings & on page 182.
Adjusting the seats of the 2-seat
arrangement
The seats of the 2-seat arrangement can be adjus-ted when the ignition is switched on or if the igni-tion has been switched on briefly and then switch-ed off. Leave the ignition key in the ignition lock.
Information on the correct seat position 61.
Key to Fig. 147:
Q) Button for adjusting the height and forwards/ backwards position of the seat cushion.
® Button for adjusting the angle of the backrest or the height of the head restraint and the seat bell.
Seat heater in the 2-seat arrangement
1"'1'11 First read and observe the Introductory L-J.:.U Information and safety warnings & on page 182. .,..
@ Drink holder 183.
@ Adjusting the lumbar support.
® Button for adjusting the length of the seat cushion by lengthening or shortening the leg support.
® Rotary switch for seat heater 183.
Opening and closing the drink holder
• To open, push the floor of the drink holder@ down until it clicks into place &.
• To close. press the release button inside the drink holder.
A WARNING
Incorrect use of the drink holders can cause Injury.
• Do not place any hot drinks in a drink holder. Hot drinks In a drink holder could be spilled and cause scalding in any sudden braking manoeuvre or accident.
• Ensure that drink bottles or any other ob-jects do not enter the driver footwell and ob-struct the pedals while the vehicle is in mo-tion.
• Never place heavy cups, food or any other heavy items in the drink holder. These heavy objects could be flung through the vehicle in-terior during an accident and cause serious Injuries. Equipment, Business 1183

@ Kitchen unit with:
-Gas cooker ................................... . 233
242
242
-230-volt grounded safety socket ................. .
-12-volt socket .............................•..................................
-Cupboard with two sliding doors
-Drawer
-Waste water tank with drain lever and opening for cleaning ...... . 237
-First aid kit on the rear panel of the left stowage compartment in the cupboard
@ Refrigerator box ...
@ Wardrobe with:
241
-Cleaning opening for fresh water tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
-Second additional battery . . . . . ........ , . . . . . . . . . . . . . . . . . . . . . . . . . . 248
-Lockable stowage compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
@ Stowage area with:
-Residual current circuit breaker ............... , ...... . 247
233
229
-Gas bottle holder .................. .
® Tailgate with room for stowing two camping chairs
Number of seats
The vehicle has a total of 4 seats: 2 at the front and 2 at the rear. Each seat is equipped with a seat belt.
Retrofitting seats
Additional seats can be retrofitted, provided that the maximum number of seats quoted by the man-ufacturer is not exceeded. For this purpose, seat anchor points should be fitted to the vehicle floor by a specialist workshop in accordance with Volks-wagen AG guidelines.
These additional seats must also have seat belt anchor points and suitable seat belts.
The Volkswagen Commercial Vehicles dealership can provide you with more information on retrofit-ting seats.
Furniture Catches
The flaps and doors are fitted with furniture catch-es to prevent them from opening when the vehicle is in motion.
Seat functions, rear, California
ClJ Introduction
This chapter contains information on the following subjects:
Bench seat/bed . . . . . . . . . . . . . . . . . . . . • • . . . 195
Bed (bench seat/bed) . . . . . . . . . . . 196 Mattress, bench seat/bed . . . . . . . . . . . . . . . . . 197
Components of the mattress, 3-seat bench . . 198
To open the doors in the kitchen unit, press and hold the catch. Slide the door open.
Equipment accessible only from the outside of the vehicle
• Opening for filling the fresh water tank on the rear left side of the vehicle (with lockable lid and separate key)
• 230-volt electrical feed on the rear left side of the vehicle (with flap cover)
• Fresh water tank drain opening under the vehi-cle.
• Waste water tank drain opening under the vehi-cle.
• Awning rails on the left and right side of the top of the vehicle on the roof frame.
• Awning adapter on left (if vehicle is fitted with an awning) and on right in the awning rail.
• Awning: attach to aluminium rail on right side over sliding door only. Mattress for a short bed, 3-seat bench . . . . . . 198
Mattress for a medium-length bed, 3-seat bench . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Mattress for a long bed, 3-seat bench . . . . . . . 201 Stowing the mattress, 3-seat bench . . . . . . . . 203 .,..
Equipment, California 1193

• Open the centre cover® below the bench seat, pull the loop @ under the seat cushion, and hold it in this position.
• Move the 3-seat bench, and release the loop. The front edge of the base of the 3-seat bench must be around 15 cm away from the rear end of the door aperture, and it must engage firmly.
• Close the centre cover® under the bench seat.
• Pull out the lever completely, until the red marlling is visible.
• Fold the backrest of the 3-seat bench com-pletely backwards.
• Make sure that the lever has returned to its original position. The red marking should no longer be visible.
• Move the bench seaVbed and release the lever. The bench seaVbed must be engaged in position.
Fitting the mattress
• Fasten parts =>Fig. 160 G) and @ of the mat-tress to each other with the help of the zip. Part® is not needed for the short bed.
• Place the mattress on the multi-flex board and the 3-seat bench.
Removing the bed
• Remove the mattress and stow it securely in the vehicle =>page 203.
• Fit the single seats.
• Move the single seats and the 3-seat bench in-to position for driving =>page 72. Mattress for a medium-length bed, 3-seat bench
Fig. 162 In the living area and the luggage compartment. controls on the 3-seat bench at front E and on the multi-flex board e .
Fig. 163 Mattress for the medium-length bed.
Equipment, California 199