fuel VOLKSWAGEN TRANSPORTER 2012 Owner's Manual

Fault Possible cause Solution
2. The feed plug is not connected prop-2. Check the connection between the vehi-erly. cle and the mains.
3. Mains power failure. 3. Inform the electricity company if necessa-ry.
4. The residual current circuit breaker 4. Switch the residual current circuit breaker has tripped. back on.
Problem with the 1. The waste water tank is full. 1. Drain the waste water tank in a suitable waste water sys-location. tem
2. The water level sensor for the waste 2. Have the water level sensor checked by a water tank is malfunctioning. qualified workshop.
Problem with the 1. The fresh water tank is empty. 1. Fill the fresh water tank. fresh water sys-tem
2. The water level sensor for the fresh 2. Have the water level sensor checked by a water tank is malfunctioning. qualified workshop.
Refrigerator box 1. There is a defective fuse 1. Replace fuse 249. does not cool. 429 and 249.
2. Battery voltage too low. 2. Charge the battery using the battery charger or by running the engine.
3. The central control panel is not 3. Switch on the central control panel. switched on.
The electric pop-1. The central control panel is not 1. Switch on the central control panel. up roof does not switched on. open or close or does not open or close fully.
2. The ignition is not switched on. 2 Switching on the ignition
3. The overheating protection on the 3. Wait a few minutes before you attempt to hydraulic pump is activated. open or close the pop-up roof.
4. Battery voltage too low. 4. Charge the battery using the battery charger or by running the engine.
5. There is a defective fuse 5. Replace fuse 249. 429 and 249.
6. There is a temporary malfunction. 6. Press the button for 5 seconds.
7. The electrical system for the pop-up 7. Close the electric pop-up roof manually roof is malfunctioning. 221 and have the electrical system checked by a qualified workshop.
8. The child proof lock has been activa-8. Wait at least 7 minutes before you again led due to the electric pop-up roof hav-attempt to open or close the electric pop-up ing been opened and closed repeatedly roof. within a short period of time.
Technical data, living area
cu First read and observe the Introductory information given on page 252.
Supplementary heating system
I
Maximum heating output: 2.5 kW
Fuel consumption: 0.3 lfh
Equipment, California I 255
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While driving
Starting the engine, changing gear and parking
Starting and stopping the engine
o::n Introduction
This chapter contains information on the following subjects:
Ignition lock . . ......•........ 258
Starting the engine . . . . . • . • . . . . . . . . 258
Stopping the engine . . . . . . . . . . . . . . . . . . . . . 259
Electronic immobilizer . . . . . . . . . • . . . . . . . . . . 260
Immobilizer display
When a vehicle key is not valid or there is a fault in the system, this will be displayed in the Instrument cluster. The engine cannot be started.
Push-starting or tow-starting
For technical reasons, your vehicle must not be push-started or tow-started. Use jump leads to start the engine instead.
Additional information and warnings:
• Vehicle key set =>page 36
• Changing gear =>page 260
• Braking, stopping and parking =>page 269
• Steering =>page 281
• Pull-away assist systems =>page 282
• Filling the tank =>page 340
• Fuel =>page 343
• Manual opening and dosing =>page 413
• Jump starting =>page 443
• Tow-starting and towing =>page 446
A WARNING
Switching the engine off while the vehicle Is moving makes it more difficult to stop the ve-hicle. This can lead to loss of control of the vehicle and to accidents and severe Injuries.
• Braking and steering support systems, the alrbag system, the belt tens loners and other items of safety equipment in the vehicle are only active when the engine is running.
A WARNING (Continued)
• The engine should only be switched off when the vehicle Is stationary.
A WARNING
The risk of serious Injury can be reduced with the engine running or when starting the en-glne.
• Never start or run the engine In unventlla-ted or closed spaces. The exhaust fumes contain carbon monoxide, an odourless and colourless toxic gas. Carbon monoxide can cause people to lose consciousness. it can also cause death.
• Never start or run the engine if oil, fuel or any other highly flammable fluids are under or near the vehicle, or are leaking out of the vehicle, e.g. as the result of damage.
• Never leave the vehicle unattended with the engine running, particularly if a gear or driving mode has been selected. The vehicle could move suddenly or something unexpec-ted may happen that may cause damage, fire and serious Injuries.
• Never use a start booster. Start boosters may explode and cause the engine to sud-denly run at high revs.
A WARNING
The components of the exhaust system be-come very hot. This can cause fires and sari-ous Injuries.
• Never park the vehicle where parts of the exhaust system can come Into contact with Inflammable material underneath the vehicle, e.g. undergrowth, leaves, dry grass, split fuel.
• Never apply additional undersea! or anti-corrosion coatings to the exhaust pipes, cat-a lytic converters or heat shields.
Starting the engine, changing gear and parking I 257

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The steps should only be carried out In the specified order.
Step Vehicles with a manual gearbox I Vehicles with dual clutch gearbox DSG ®
2a. Shift the gear stick to a neutral position. I Shift the selector lever to position P or N.
3. Only vehicles with diesel engines: to preheat the engine, turn the vehicle key to position 217 G). The indicator lamp mr lights up in the instrument cluster.
4. Turn vehicle key to position 217 ®-do not depress accelerator.
5. Release the vehicle key once the engine has started.
6. If the engine does not start, stop the procedure and repeat it after approximately one minute.
7. Release the handbrake if you wish to pull away =>page 269.
A WARNING
Never leave the engine running if you leave the vehicle unattended, particularly not if a gear or driving mode has been selected. The vehicle could move suddenly or something unexpected may happen that may cause damage, fire or serious injuries.
A WARNING
Start boosters may explode or suddenly cause the engine to run at high revs.
• Never use a start booster.
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• The starter and the engine could be dam-aged if you attempt to start the engine while the vehicle Is In motion or if the engine is started again immediately after it has been switched off.
Stopping the engine
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• When the engine is cold, avoid high engine speeds, driving at full throttle and overloading the engine.
• Do not push-start or tow-start the vehicle. Unburnt fuel can damage the catalytic convert-er.
&-, Do not warm up the engine by running it W while the vehicle is stationary. Instead, pull off as soon as there is good visibility through the win· dows. This helps the engine to reach operating temperature more quickly and reduces emissions.
m Components with a high power consumption L!:J are switched off temporarily when the engine is started.
m When starting from cold, the engine may be a L!:J little noisy for the first few seconds. This is quite normal, and no cause for concern.
m At outside temperatures of less than L!:J +5oC (+41°F), fumes may be detected under a vehicle with a diesel engine if the fuel-powered supplementary heater is switched on. m First read and observe the introductory information and safety warnings & on page 257.
The steps should only be carried out In the specified order.
1. The vehicle must be completely stationary => &.
2. Press the brake pedal. Keep it held down until step 4 has been completed.
3. In vehicles with a dual clutch gearbox DSG®, shift selector lever to position P.
4. Apply the handbrake =>page 269.
5. Turn the vehicle key to position =>Fig. 217 @.
6. In vehicles with a manual gearbox, select the first gear or the reverse gear =>page 263. .,.
Starting the engine, changing gear and parking I 259

Dual clutch gearbox DSG®
r-('n First read and observe the Introductory L-.lo:on Information and safety warnings & on page 260.
Description
The DSG® dual clutch gearbox is a gearbox which uses dual-clutch technology to change gear automatically. it uses a dual clutch and two independent gearboxes to enable very fast gear changes with no loss of torque. The DSG® dual clutch gearbox thus combines the performance and economy of a manual gearbox with the com-fort and convenience of a conventional automatic transmission.
How the system works
Engine power is transferred to the drive shafts via the gearbox. In order to change gears, the power transmission between the engine and the gearbox has to be interrupted. This is what the clutch is for.
With the DSG® dual clutch system with its two complementary gearboxes, one gearbox is always connected under load to the engine. When one gear is engaged, another gear is always preselec-
led in the other gearbox. The clutch on the non-driven gear is closed and the other is opened at the same time. This is what makes very fast gear changes possible.
The DSG® dual clutch gearbox is designed to be more efficient than an automatic gearbox. In an au-tomatic gearbox, the torque converter is constantly in use, whereas in the DSG® dual clutch system the idle clutch can be opened, thus saving fuel. With its efficiency, low weight and intelligent control system, the DSG® dual clutch system usually ena-bles fuel consumption equal to or lower than a manual gearbox.
like the manual gearbox, the clutch in the DSG dual clutch system is subject to wear. Regular maintenance is necessary, varying accord-ing to what type of DSG® dual clutch system is in-stalled. For more information see the service schedule. In the DSG® dual clutch system, if one gearbox malfunctions it is deactivated and the oth-er gearbox functions alone *page 267. If this happens, have the system checked as soon as possible by a qualified workshop. DSG® dual clutch gearbox: selecting a gear
Fig. 221 Selector lever for automatic gearbox with lock button (arrow) in left-hand drive vehicles. The controls are mirrored for right-hand drive vehicles.
264 I While driving
r-('n First read and observe the Introductory L-.lo:on Information and safety warnings & on page 260.
The selector lever is equipped with a selector lever lock. When changing the selector lever position from P to a driving gear, depress the brake pedal and push the lock button in the selector lever in the direction of the arrow *Fig. 221. To move the se-lector lever out of position N to position D or R, first depress and hold the brake pedal.
The current selector lever position or the selected gear will be shown in the instrument duster display if the ignition is switched on. .,..

• Reduce your speed.
• Push the selector lever from position D to the right into the Tiptronic gate 266.
• Gently push the selector lever to the rear to change down gear.
Stopping the vehicle and pulling away when driving uphill
The steeper the incline, the lower the gear that is required.
If you wish to stop the vehicle or pull away when driving uphill, you should use the Hill Hold Assist function 282.
Vehicles without Hill Hold Assist: when the vehi-cle is stopped on an incline and remains in gear, the vehicle must always be prevented from rolling by depressing the brake pedal or by applying the handbrake. The brake pedal or the handbrake should not be released until you start to pull away
Kickdown
The kickdown mechanism enables maximum ac-celeration in the selector lever positions D and S, or in the Tiptronic position.
If the accelerator pedal is depressed fully, the gear-box will automatically shift to a lower gear, depend-ing on the speed and engine revs. This will make use of the full vehicle acceleration &.
The gearbox does not shift up to the next gear until the engine reaches the maximum engine speed for the gear.
Freewheel driving with 7-speed dual clutch gearbox DSG®
In coasting mode, the momentum of the vehicle can be used to save fuel in conjunction with a fore-sighted driving style. The engine is declutched and no longer brakes the vehicle -the vehicle can roll out over a longer distance.
Switch-on condition: the selector lever must be in position D.
Fault in the DSG® dual clutch gearbox
r-f"'n First read and observe the introductory l-J::,JJ information and safety warnings & on page 260.
Emergency programme
There is a fault in the system if all the displays on the instrument cluster for the selector lever posi-tions have a light background. The automatic gear-
Triggering coasting
• Remove foot from accelerator pedal. The en-gine will be disengaged and run in freewheel mode. The vehicle rolls without the braking effect of the engine.
Cancelling coasting mode
• Depress the brake pedal briefly.
Coasting can be switched on and off in the Set-tings menu of the Volkswagen Information sys-tem 24.
A WARNING
Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads. This can cause you to lose control of the ve-hicle, which can lead to accidents and seri-ous injuries.
• Always adjust your driving style in ac-cordance with the flow of traffic.
• Only use kickdown or fast acceleration if visibility, weather, road and traffic conditions permit, and other road users are not put at risk due to the acceleration and the driving style.
• You should never endanger other road users through the acceleration of your vehi-cle or through your driving style.
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• If you stop the vehicle on an incline, do not attempt to stop it from rolling back by depress-Ing the accelerator while a position is still se-lected. The automatic gearbox could overheat and be damaged.
• Never allow the vehicle to roll in position N, particularly if the ignition is switched off. The automatic gearbox will not be lubricated and could be damaged. <1
box is running in an emergency programme. The vehicle can still be driven in the emergency pro-gramme, but only at reduced speed and not in all gears.
In vehicles with a DSG® dual clutch gearbox, you may no longer be able to select reverse gear. The gearbox should be checked by a qualified workshop as soon as possible. .,..
Starting the engine, changing gear and parking 267

In all cases the automatic gearbox should be checked by a qualified workshop Immediately.
Overheating of the DSG® dual clutch gearbox
The dual clutch gearbox can overheat when the vehicle pulls off regularly, travels at a crawl for long periods, or in stop and go traffic. Gearbox over-heating is indicated by the warning lamp (j) and in some cases by a text message in the instrument cluster display. A signal tone may also be given. Stop the vehicle and allow the gearbox to cool down
The vehicle will not move forwards or backwards even though a gear has been selected
If the vehicle will not move in the required direc-tion, the system may have selected the position in-correctly. Depress the brake pedal and reselect the position.
Gear-change indicator
r--f"'n First read and observe the Introductory L-lo:.l.l information and safety warnings & on page 260.
Depending on the vehicle equipment level, the in-strument cluster may indicate the gear which you should select in order to reduce fuel consumption while the vehicle is in motion.
Display Meaning
• The current gear is optimal.
f A higher gear is recommended.
! A lower gear is recommended.
In vehicles with a manual gearbox the recommen-ded gear will be indicated in the form of a number and a recommendation to shift up or down into the recommended gear will be displayed in the form of an arrow 263.
In vehicles with a OSG® dual clutch gearbox if the selector lever is in the Tiptronic position, the cur-rent gear will be indicated in the form of a number and a recommendation to shift up or down a gear will be displayed in the form of an arrow 266.
268 While driving
If the vehicle still does not move in the required di-rection, there is a system fault. Seek expert assis-tance and have the system checked.
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• If the display Indicates that the gearbox Is overheating for the first time, the vehicle will have to be parked safely or driven faster than 20 kmlh (12 mph).
• Safely park the vehicle immediately and switch the engine off if the text message and signal tone are repeated approximately every 10 seconds. Allow the gearbox to cool down.
• In order to prevent damage to the gearbox, you should not drive on until the acoustic warning stops. You should not pull away or drive the vehicle at very low speeds while the gearbox is overheated. Information on "cleaning" the diesel partlculate filter
The exhaust management system detects when a diesel particulate filter is filling up and aids the fil-ter's self-cleaning process by recommending the most suitable gear when driving. This may mean driving with Increased engine speed in exceptional cases 407.
A CAUTION
The gear-change Indicator Is only designed to assist the driver and cannot replace the driver's own judgement.
• The driver has full responsibility for se-lecting the correct gear In all situations (e.g. when overtaking, driving up and down hills and when towing a trailer).
Driving in the correct gear can help to reduce fuel consumption.
m On vehicles with a dual clutch gearbox W DSG®, the information on the gear-change indicator disappears when disengaging from the Tiptronic position.
m On vehicles with a manual gearbox, the dis-W play on the gear-change indicator will disap-pear when the clutch pedal is depressed.

Braking, stopping and parking
COl Introduction
This chapter contains information on the following subjects:
Warning and indicator lamps Handbrake ............................ .
Parking . . . . . . . ............. .
Information on the brakes ................ . Brake support systems .................. .
Switching the TCS on and off ............. .
Brake fluid ............................ .
270 271
272 272
274
276
277
The brake support systems are the anti-lock brake system (ASS), the Brake Assist system (SAS), the electronic differential lock (EDS), the traction control system (TCS) and the Electronic Stability Control (ESC).
Additional information and warnings:
• Towing a trailer 139
• Pull-away assist systems 282
• Wheels and tyres 367
• Accessories, modifications, repairs and renewal of parts 394
A WARNING
Driving with worn brake pads or with a faulty brake system can cause accidents and seri-ous Injuries.
• If the warning lamp 0 lights up either on its own or with a text message In the display of the Instrument cluster, go to a qualified workshop Immediately, have the brake pads checked and any worn brake pads replaced.
A WARNING
Incorrect parking can cause serious Injuries.
• Never remove the vehicle key from the lg-nltlon lock when the vehicle Is In motion. The steering lock may be activated and you will no longer be able to steer or control the vehl-cl e.
A WARNING (Continued)
• Never park the vehicle where parts of the exhaust system can come into contact with inflammable material underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt fuel.
• Always apply the handbrake when the ve-hicle Is parked.
• Never leave children or people requiring assistance alone In the vehicle. They could release the handbrake, move the selector lev-er or gearshift lever and thus set the vehicle In motion. This can lead to accidents and se-rious injuries.
• Always take all vehicle keys with you ev-ery time you leave the vehicle. The engine can be started and electrical equipment such as the window controls can be used which could cause serious injury.
• Never leave children or people requiring assistance alone in the vehicle. They could become trapped in the vehicle in an emergen-cy and may not be able to get themselves to safety. For example, locked vehicles may be subjected to very high or very low tempera-tures, according to season. This can cause serious Injuries and illness or fatalities, espe-cially for small children.
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• To avoid unintentional movement when parking the vehicle, first apply the handbrake and then remove your foot from the brake ped-al.
• Always take care when driving in car parks with protruding kerbstones or bollards. Objects that protrude from the ground can damage the bumper and other components when parking the vehicle. In order to avoid any damage, stop the vehicle before the wheels can touch the bollards or kerbs.
• Drive carefully through dips in the road, over driveways, ramps, kerbstones and other objects. Low-lying vehicle components such as the bumper, spoiler and parts of the running gear, engine or exhaust system could be dam-aged.
Starting the engine, changing gear and parking I 269

Parking
r--f"n First read and observe the Introductory L-J.:.lJ information and safety warnings & on page 269.
Please adhere to relevant legislation when stop-ping and parking your vehicle.
Stopping the vehicle
The steps should only be carried out in the speci-fied order.
• Stop the vehicle on a suitable surface &.
• Depress and hold the brake pedal until the en-gine has stopped.
• Apply the handbrake.
• With a DSG® dual clutch gearbox, move the se-lector lever to position P.
• Switch off the engine and take your foot off the brake pedal.
• Remove the vehicle key from the ignition lock.
• Turn the steering wheel slightly if necessary to engage the steering lock mechanism.
• With a manual gearbox, select the first gear for flat ground and uphill inclines, or the reverse gear for downhill inclines, and then release the clutch pedal 263.
• Please ensure that all occupants, in particular children, leave the vehicle.
• Take all vehicle keys with you when you leave the vehicle.
• Lock the vehicle.
Additional points for ascending and descending inclines
Before switching off the engine, turn the steering wheel so that the front wheels will roll against the kerb if the parked vehicle starts to move.
• When facing downhill, turn the wheels so that they face the kerb.
• When facing uphill, turn the wheels so that they face the centre of the road.
Information on the brakes
r--f"n First read and observe the Introductory L-J.:.lJ information and safety warnings & on page 269.
New brake pads cannot generate the full braking effect during the first 200 to 300 km and must first be "run in" &. However, you can compensate for
2721 While driv1ng
A WARNING
The components of the exhaust system be-come very hot. This can cause fires and seri-ous Injuries.
• Never park the vehicle where parts of the exhaust system can come Into contact with any Inflammable material underneath the ve-hicle, e.g. undergrowth, leaves, dry grass, split fuel.
CD
• To avoid unintentional movement when parking the vehicle, first apply the handbrake firmly and then remove your foot from the brake pedal.
• Always take care when driving in car parks with protruding kerbstones or bollards. Objects that protrude from the ground can damage the bumper and other components when parking the vehicle. In order to avoid any damage, stop the vehicle before the wheels can touch the bollards or kerbs.
• Drive carefully through dips in the road, over driveways, ramps, kerbstones and other objects. Low-lying vehicle components such as the bumper, spoiler and parts of the running gear, engine or exhaust system could be dam-aged.
• If the handbrake Is not applied fully when the vehicle Is stationary and the brake pedal Is released when then selector lever Is in posi-tion P, the vehicle may move a few centimetres forwards or backwards. the slightly reduced braking force by applying more pressure to the brake pedal. During the run-in pe-riod, the braking distance Is longer when the brakes are depressed fully or during emergen-cy braking than with brakes that have been fully run in. In the run-in period, the brakes should not be depressed fully and situations that create a .,.

A WARNING (Continued)
of braking power, considerably increase brak-ing distance and can cause the brake system to fail completely.
• Please ensure that the correct brake fluid is used. Only use brake fluid that Is explicitly compliant with VW standard 501 14.
• Any other brake fluid or a low-quality one can affect the functioning of the brakes and reduce their effectiveness.
• If a brake fluid compliant with VW stand-ard 501 14 Is not available, use a high-quality brake fluid compliant with DIN ISO 4925 CLASS 4 or the US standard FMVSS 116 DOT 4, but only in exceptional circumstances.
• The refilled brake fluid must be new .
A wARNING
Brake fluid is toxic.
• In order to reduce the risk of poisoning, never use bottles or other containers to store brake fluid. These containers could encour-age other people to drink out of them, even if they are labelled otherwise.
• Brake fluid must always be stored in its original sealed container and kept out of the reach of children.
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Brake fluid that has leaked or been split can damage the vehicle palntwork, plastic parts and tyres. Brake fluid that has leaked or been split should be cleaned off the vehicle paint-work and other components Immediately.
& Brake nuid can pollute the environment. Any W spilt service nuids must be cleaned up and disposed of properly. Driving with respect for the environment
o:::n Introduction
This chapter contains information on the following subjects:
An economic driving style . . . . . . . . . . . . . . . . . 278
Saving fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Fuel consumption, environmental impact and wear on the engine, brakes and tyres depend largely on three factors:
• Personal driving style.
• Conditions of use (weather, road surface).
• Technical conditions.
An economic driving style
i""1"'n First read and observe the introductory L-J,:.U information and safety warnings & on page 278. .,.
278 I While drivmg
A few simple measures can help save fuel by up to 25%, depending on how you drive.
A WARNING
Adapt your speed and distance from the vehi-cles ahead to suit visibility, weather, road and traffic conditions.

Changing gear earlier
In principle, the highest gear is always the most economical gear. A rule of thumb for most vehicles: at a speed of 30 kmlh (19 m ph} drive in third gear, at 40 km/h (25 mph) in 4th gear and at 50 km/h (31 mph) In 5th gear.
If the traffic and driving situation allows it, skipping gears when changing up a gear will also save fuel.
Do not drive gears to their upper limit. Use first gear only for pulling away then quickly change up to second gear. Avoid using the kickdown func-tion in vehicles with a DSG® dual clutch gearbox.
Vehicles with a gear display help to improve fuel economy by indicating the optimum time to change gear.
Rolling to a stop
Taking your foot off the accelerator will interrupt the supply of fuel to the engine and decrease fuel con-sumption.
Therefore, in situations such as approaching a red traffic light, let the vehicle roll without applying the accelerator.
Only press on the dutch pedal to disengage if the vehicle becomes too slow or if the stopping dis-tance is longer. The engine will then run at idling speed 263.
Switch off the engine in situations when the vehicle might be stationary for a long time, e.g. at a level crossing. In vehicles with an active start/stop sys-tem, the engine will switch off automatically when the vehicle Is stationary.
Thinking ahead when driving, and driving with the flow of traffic
Applying the brake and accelerator too often will significantly increase fuel consumption. If you think ahead when driving and maintain a sufficient dis-tance from the vehicle in front, simply keeping your foot off the accelerator should stop the speed from fluctuating. This means that active braking and ac-celerating is not always necessary.
Driving smoothly and evenly
Smoothness is even more important than speed. The more evenly you drive, the lower your fuel consumption will be.
When driving on a motorway, it is much more ef-fective to drive at a constant moderate speed than to drive with constant acceleration and braking. As a rule, driving with a constant style will get you to your destination just as quickly.
The cruise control system will help you to maintain a constant driving style.
Using additional equipment in moderation
lt is always important to be comfortable in your ve-hicle, but it is also important to consider the envi-ronment.
Some equipment will increase fuel consumption when switched on:
• The cooling function of the air conditioning sys-tem: if the air conditioning system is set to a very high or low temperature it will require a lot of ener-gy, which is generated by the engine. Therefore the temperature setting in the vehicle should not vary too much from the outside temperature. lt may be a good idea to air the vehicle before setting off and then to travel a short distance with the win-dows open. The air conditioning system should then be switched on once the windows have been closed. Keep the windows closed when driving at high speeds. Having the windows open increases fuel consumption.
• Switch the seat heating off as soon as it has served its purpose.
• Switch the windscreen and rear window heating off as soon as the windows have defogged and are clear of ice.
• Do not leave the supplementary heating system on when the vehicle is moving 332.
Other factors that Increase fuel consumption (examples):
• Fault in engine management.
• Driving in hilly regions.
• Driving with a trailer. Starting the engine, changing gear and parking I 279