service VOLKSWAGEN TRANSPORTER 2018 Owner's Manual

• Always fold in exterior mirrors before using an automatic car wash.
• Do not fold electrically folding exterior mir-rors In or out manually as this can damage the electric motor.
r:lil:-. The exteriormirror heating should be switch-W ed off when 11 IS no longer needed. Fuel is otherwise wasted.
1241 Before the JOurney
m In the event of a fault, the electric exterior W mirrors can be adjusted by hand by pressing on the outer edge of the mirror.
m The vehicle aerials are located in the exterior W mirrors. If any metallic chrome plates, such as chrome mirror caps, are retrofitted to the exteri-or mirrors, you may experience problems with the radio, mobile telephone and navigation services or they may lose the ability to send and receive sig-nals completely.

Loading the roof carrier
ill1 First read and observe the introductory L-l.:.l.l information and safety warnings & on page 137.
Loads can only be attached securely when the roof carrier system is fitted correctly &.
Maximum permissible roof load
The maximum permissible roof load for vehicles with a normal roof is 150 kg and for vehicles with a pop-up roof it is 50 kg. The roof load limit refers to the combined weight of the roof carrier and the load carried on the roof &.
Each mount can bear a maximum load of 50 kg if the weight of the load is evenly distributed over the entire length of the mount.
Ensure that you know the weight of the roof rack and the items to be transported on the roof, and weigh them if necessary. Never exceed the maxi-mum permissible roof load.
However, you will not be able to carry the maxi-mum roof load if you are using a roof carrier with a lower weight rating. In this instance, do not exceed the maximum weight limit for the roof carrier. This weight limit is listed in the fitting instructions.
Distributing the load
Distribute the load evenly and secure it correctly
Checking the fittings
After the mounts and roof carrier have been at-tached, check the bolted connections and fasten-ings once you have travelled a short distance and then at regular intervals.
Towing a trailer
o:n Introduction
This chapter contains information on the following subjects:
Technical requirements . . . . . . . . . . 141 Fitting the removable ball coupling 142
Removing the ball coupling . . . . . . . . . 144
Hitching and connecting the trailer . . . 144 Loading the trailer . . . . . . . . . .. . . 146 Towing a trailer . . . . . . . . . . . . . . . . . . . . . . . . 146
Trailer stabilisation . . . . . . . . . . . . . . . . . . . . . . 147
Retrofitting a towing bracket............... 149
A WARNING
Accidents and vehicle damage can occur if the maximum permitted roof load is excee-ded.
• Never exceed the quoted roof load, the maximum permissible axle loads, and the permissible gross vehicle weight for the vehi-cle.
• Do not exceed the weight rating of the roof carrier, even if the maximum roof load has not been reached.
• Secure heavy objects as far forwards as possible and distribute the load evenly.
A WARNING
Loose and Incorrectly secured loads can fall off the roof carrier and cause accidents and injuries.
• Always use suitable and undamaged se-curing straps.
• Secure loads properly.
Take care not to let the tailgate strike the roof load when open. Risk of damage to the vehicle. Observe any country-specific regulations when towing a trailer and using a towing bracket.
The additional load will affect the durability, fuel consumption and performance of the vehicle and, in certain circumstances, could shorten the service intervals.
Driving with a trailer not only places an extra load on the vehicle, but also requires increased concen-tration on the part of the driver.
Transporting items 139

Never connect the trailer lights directly to the elec-trical system of your vehicle. If you are uncertain whether the trailer has been connected correctly, please contact a qualified workshop. Volkswagen Commercial Vehicles recommends using a Volks-wagen Commercial Vehicles dealership for this purpose.
Exterior mirrors
If you are unable to see the traffic behind the trailer in the vehicle's standard exterior mirrors, additional exterior mirrors should be fitted in accordance with any country-specific regulations. Before setting off, adjust the mirrors so that you have a sufficient view of the rear.
Maximum power consumption of the trailer
Electrical consumers Maximum output
All brake lights 84 watts
Turn signal per side 42 watts
All side lights 100 watts
All tail lights 42 watts
Rear fog light 42 watts
Never exceed the specified values.
A wARNING
If the towing bracket is unsuitable or is in cor-rectly fitted, the trailer can become detached from the vehicle and cause serious Injury.
Fitting the removable ball coupling
Fig. 113 Overview of removable ball head.
r-f1t First read and observe the introductory L-J,::,JJ information and safety warnings & on page 139.
1421 Before the journey
• The vehicle electronics may be damaged if the trailer lights are not connected properly.
• The vehicle electronics may be damaged If the trailer uses too much electricity.
• Never connect the trailer's electrical system directly to the electrical connections of the tail lights or to other sources of electricity. Only use suitable connectors to provide power to the trailer.
If trailers with anti-snaking coupling are used, the electrical system can be damaged In certain circumstances. In order to avoid this, ensure equipotential bonding at the trailer. To do this, consult the manufacturer of the trailer or of the anti-snaking coupling.
m Towing a trailer places additional demands L!J on the vehicle. Volkswagen Commercial Ve-hicles recommends additional services between the normal inspection intervals if the vehicle is used frequently for towing a trailer.
m In certain countries, an additional fire extin-L!J guisher must be carried if the gross weight of the trailer exceeds 2,500 kg. <1
an.ons
The removable ball coupling is located in the vehi-cle tools 416. ..,.

A DANGER (Continued)
• 230-volt socket with inverter switch:
CD
-Do not plug adapters or extension ca-bles into the 230-volt socket. Otherwise the built-in child lock will disengage and power will be supplied to the socket.
• Observe the operating instructions for any device that you plug into the socket.
• Never exceed the maximum power rating as this could damage the whole vehicle electrical system.
• Only use accessories that have been ap-proved in accordance with valid guidelines concerning electromagnetic compatibility.
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• Never feed electricity Into the socket.
• Do not plug any heavy devices or connec-tions, such as mains adapters, directly Into the socket.
• Only connect devices to the socket with a voltage that matches the voltage of the socket.
• 230-volt socket with inverter switch:
-Do not connect any lights which use neon tubes.
-With electrical devices that require a high level of current In the start phase, the built-In excess current switch will prevent the de-vice from being switched on. If this hap-pens, disconnect the device from the power supply and reconnect after waiting approxi-mately 10 seconds.
m Unshielded devices can cause interference W with radio reception and vehicle electronics. Rear Seat Entertainment (RSE) system
[Q) Introduction
This chapter contains information on the following subjects:
Components ......... .
Folding the LCD screen out and in
DVD player ..
Controls on the LCD screen ...
Remote control ..
Settings on the LCD screen Settings on the DVD player
Care and protection
166
167 167
168
169
170 171
Use a suitable screen cleaner for cleaning the screen Be careful not to scratch the screen when cleaning it.
A WARNING
Improper use of the rear seat entertainment system could cause short-circuits, fire and serious Injuries.
• Protect the rear seat entertainment system against moisture and damp.
A WARNING
Objects that are loosely placed in the vehicle or not properly secured could be flung through the interior and cause injuries during a sudden driving or braking manoeuvre, or in the event of an accident.
• Always stow the remote control units and headsets securely In the stowage compart-ments.
A WARNING
Accidents and Injuries can occur If the driver Is distracted.
• Never allow use of the rear seat entertain-ment system to distract you from what Is happening on the road.
• Comply with legal regulations .
• Select volume settings that allow signals from outside the vehicle (such as emergency services sirens) to be easily heard at all times.
Practical equipment 165

menus provided by way of the instrument cluster nor the factory-installed radio or navigation system can be used to make rear-seat telephony settings.
lfv'hen pairing a mobile telephone with the rear-seat telephony system using the hands-free profile (HFP) and when the mobile telephone is not in the charging base, observe the information on use of a mobile telephone in the vehicle without connection to the external aerial =>page 399.
Follow the operating manual for your mobile tele· phone and the instructions provided by the acces-sory manufacturer.
You may experience poor reception or may be cut off in areas where the signal is weak.
Most electronic devices are shielded against high-frequency signals. In rare cases, however, it Is pos-sible that electronic devices will not be shielded against high-frequency signals emitted by the rear-seat telephony system. This can cause Interfer-ence.
Bluetooth
Bluetooth technology is used to connect a mobile telephone to the hands-free system fitted In a vehi· cle. Pairing needs to be carried out once only in or-der to use the rear-seat telephony system with a Bluetooth mobile telephone.
Use compatible Bluetooth devices only. Information on compatible Bluetooth products Is available from your Volkswagen Commercial Vehicles dealer or on the Internet.
Some Bluetooth mobile telephones are detected and connected automatically when the ignition is switched on. For this to happen, the mobile tele-phone and the Bluetooth function in the telephone must be switched on, and all active Bluetooth con-nections to other units must be disconnected.
The Bluetooth connection is free of charge.
Bluetooth® is a registered trademark of Blue-tooth® SIG, Inc.
Declaration of conformity
BURY Sp. z o.o. herewith declares that this system complies with the basic requirements and the rele· van! stipulations of directive 1999/5/EG. This sys-tem has been classified as belonging to Device Class 1. A manufacturer's declaration of conformity for this system can be requested from the following e-mail address: [email protected]. Please formulate all enquiries either In English or German.
((
166 I Before the journey
Additional information and warnings:
• Digital voice enhancement =>page 173
• Accessories, modifications, repairs and renewal of parts =>page 394
• Radio or navigation system =>Booklet Radio, provision for mobile telephone, infotainment sys-tem, navigation system
A wARNING
Accidents and Injuries can occur If the driver Is distracted. Using the telephone or the rear· seat telephony system can distract you from what Is happening on the road.
• Select volume settings that allow signals from outside the vehicle (such as emergency services sirens) to be easily heard at all times. Comply with legal regulations.
• Your call may be cut off or you may be un-able to make calls If you are In an area with no mobile telephone network coverage, an area where the network Is very weak or, In some cases, In a tunnel, garage or under-pass. This also means that no emergency calls can be made.
• In some countries, lt Is only possible to make an emergency call from the rear-seat telephony system if it is connected to a mo-bile telephone containing a SIM card that is "unlocked" and has sufficient credit.
A WARNING
Any mobile telephone that is not secured or Is incorrectly secured in the vehicle could be flung though the interior during a sudden driving or braking manoeuvre, or In the event of an accident. This could cause Injuries.
• You should never position or attach a mo-bile telephone on a door, on the windscreen or above or near to the areas marked "AIR-BAG" on the steering wheel, the dash panel and the seat backrests, or between these areas and the vehicle occupants. The mobile telephone could cause serious Injury In an accident, especially when the alrbags Inflate.
A WARNING
Always switch off the mobile telephone when filling the tank and in areas with a risk of ex-plosion. Electromagnetic radiation can gener-ate sparks which can In turn start a fire.
• The mobile telephone can automatically log Itself Into the mobile telephone network again If the Bluetooth connection to the rear-seat telephony system has been Interrupted. I>

Key to Fig. 151:
G) Make the rear-seat telephony system visible to Bluetooth devices.
@ Increase call volume.
@ Press briefly: call volume is lowered. Press and hold down for approx. 10 seconds: the list of all devices is deleted from the rear-seat tel-ephony system. Pairing a mobile telephone before using it for the first time
il""'n First read and observe the introductory L--i=J.I information and safety warnings & on page 187.
Each mobile telephone must be paired with the rear-seat telephony system via Bluetooth once.
The pairing process takes a few minutes.
For pairing, you do not need to place the mobile telephone in the charging base (telephone holder).
Step 1: Preparations on the mobile telephone
• Read the operating manual for the mobile telephone.
• Switch on the mobile telephone.
• Deactivate the keypad lock.
• Switch off the screen saver.
• Deactivate the warning and service tones, e.g. key tones.
• Close all active Bluetooth connections on the mobile telephone.
Step 2: Making the rear-seat telephony system visible for Bluetooth
• With the ignition switched on, press the 151 G) button.
Step 3: Pairing the mobile telephone
• Activate the Bluetooth function on the mobile telephone.
• Start the Bluetooth device search on the mobile telephone. it will display a list of the devices found.
Functional description
il""'n First read and observe the introductory L--i=J.I information and safety warnings & on page 187.
190 I Before the journey
• Select CC9045 ... device.
• Confirm the selection on the mobile telephone to set up a Bluetooth connection.
• A message on the mobile telephone prompts you to enter a password for authorisation.
• Enter the password 1234. If an incorrect pass-word is entered, the pairing process will be abor-ted. Start again from step 2.
• If you would like this Bluetooth connection to be made in future without password entry, select Yes if offered this option by the mobile telephone.
• An acoustic signal will be emitted to confirm that the pairing process has been successful.
m Up to six devices can be stored as known in L!.J the rear-seat telephony system. If an addi-tional device is then paired with the rear-seat tel-ephony system, the authentication for the device that has remained unused for the longest time will be deleted automatically.
m Mobile telephones and other Bluetooth devi-L!.J ces can be set in such a way that they auto-matically connect themselves to the rear-seat tel-ephony system. Volkswagen Commercial Vehicles recommends that automatic pairing be deactiva-ted, especially in case an additional provision for mobile telephone in the vehicle is used at another time. To use the rear-seat telephony system, the mobile telephone must be paired with it 190. .,.

Dual clutch gearbox DSG®
r-('n First read and observe the Introductory L-.lo:on Information and safety warnings & on page 260.
Description
The DSG® dual clutch gearbox is a gearbox which uses dual-clutch technology to change gear automatically. it uses a dual clutch and two independent gearboxes to enable very fast gear changes with no loss of torque. The DSG® dual clutch gearbox thus combines the performance and economy of a manual gearbox with the com-fort and convenience of a conventional automatic transmission.
How the system works
Engine power is transferred to the drive shafts via the gearbox. In order to change gears, the power transmission between the engine and the gearbox has to be interrupted. This is what the clutch is for.
With the DSG® dual clutch system with its two complementary gearboxes, one gearbox is always connected under load to the engine. When one gear is engaged, another gear is always preselec-
led in the other gearbox. The clutch on the non-driven gear is closed and the other is opened at the same time. This is what makes very fast gear changes possible.
The DSG® dual clutch gearbox is designed to be more efficient than an automatic gearbox. In an au-tomatic gearbox, the torque converter is constantly in use, whereas in the DSG® dual clutch system the idle clutch can be opened, thus saving fuel. With its efficiency, low weight and intelligent control system, the DSG® dual clutch system usually ena-bles fuel consumption equal to or lower than a manual gearbox.
like the manual gearbox, the clutch in the DSG dual clutch system is subject to wear. Regular maintenance is necessary, varying accord-ing to what type of DSG® dual clutch system is in-stalled. For more information see the service schedule. In the DSG® dual clutch system, if one gearbox malfunctions it is deactivated and the oth-er gearbox functions alone *page 267. If this happens, have the system checked as soon as possible by a qualified workshop. DSG® dual clutch gearbox: selecting a gear
Fig. 221 Selector lever for automatic gearbox with lock button (arrow) in left-hand drive vehicles. The controls are mirrored for right-hand drive vehicles.
264 I While driving
r-('n First read and observe the Introductory L-.lo:on Information and safety warnings & on page 260.
The selector lever is equipped with a selector lever lock. When changing the selector lever position from P to a driving gear, depress the brake pedal and push the lock button in the selector lever in the direction of the arrow *Fig. 221. To move the se-lector lever out of position N to position D or R, first depress and hold the brake pedal.
The current selector lever position or the selected gear will be shown in the instrument duster display if the ignition is switched on. .,..

heavy load on the brakes should be avoided. For example, when driving too close to the vehicle ahead.
The rate of wear of the brake pads depends to a great extent on the conditions under which the ve-hicle is operated and the way in which the vehicle is driven. With regular urban trips, short journeys and a sporty driving style, the brake pads must be checked by a qualified workshop more regularly than stated in the service schedule.
When driving with wet brakes, for example after driving through water, after heavy rainfall or after washing the vehicle, the braking effect may be de-layed as the brake discs will be wet, or possibly ic-ed up (in winter). The brakes must be "dried" as quickly as possible by careful braking at higher speed. Ensure that no vehicle behind you or no other road user is put at risk as a result of this ac-
Any salt layer accumulating on the discs and pads will delay the braking effect and increase the braking distance. If the brakes on the vehicle have not been applied for a long time on roads that have been gritted with salt, the layer of salt must be re-duced through careful braking &.
Corrosion on the brake discs and dirt in the brake pads are facilitated through long periods of inactivi-ty, low mileage and low load levels. With inactivity or low use levels for the brake pads as well as cor-rosion, Volkswagen Commercial Vehicles recom-mends that the brake discs and brake pads be cleaned by braking strongly several times from high speed. Ensure that no vehicle behind you or no other road user is put at risk as a result of this
Fault in the brake system
A brake circuit may have failed if you have to re-duce speed and the vehicle does not brake as nor-mal (sudden increase in braking distance). This will be indicated by the warning lamp m and in some cases a text message. Go to the nearest qualified workshop immediately to have the fault corrected. Drive at low speed when doing this and anticipate much longer braking distances and an increase in the pressure required on the pedal.
Brake servo
The brake serve will only function when the engine is running and reinforces the pressure applied by the driver on the brake pedal.
If the brake serve is not functioning or the vehicle is being towed, the brake pedal will have to be de-pressed more forcefully as the braking distance will be increased due to the lack of assistance for the brake system &.
A WARNING
New brake pads will not have the optimal braking effect when first fitted.
• New brake pads cannot generate the full braking effect during the first 300 km and must first be run In. A reduced braking effect can be Increased by applying more pressure to the brake pedal.
• You must drive particularly carefully when driving with new brake pads In order to re-duce the risk of accidents, serious Injuries and loss of control of the vehicle.
• Never drive too close to other vehicles when running in new brake pads, and never create a driving situation that will place a heavy load on the brakes.
A WARNING
Overheated brakes reduce the braking effect and considerably Increase the braking dis-tance.
• When driving downhill the brakes are placed under particular strain and become hot very quickly.
• Before driving down a long, steep gradi-ent, reduce speed and change to a lower gear or move the selector lever to a lower position. This will make use of the engine braking ef-fect and relieve the load on the brakes.
• Non-standard or damaged front spoilers could restrict the airflow to the brakes and cause them to overheat.
A WARNING
Wet brakes or brakes coated with ice or road salt react more slowly and require longer braking distances.
• Carefully apply the brakes to test them.
• Always dry brakes and clean off any coat-Ing of Ice and salt with a few cautious appli-cations of the brake when visibility, weather, road and traffic conditions permit.
A WARNING
Driving without the brake servo can consider-ably Increase the braking distance and thus cause accidents and serious Injuries.
• Never allow the vehicle to roll if the engine Is switched off.
Starting the engine, changing gear and parking 273

A WARNING (Continued)
• Although the brake support systems are very effective and can help to control the ve-hicle in difficult driving situations, please al-ways remember that the driving stability of the vehicle depends on the tyre grip.
• When accelerating on a slippery surface, for example on ice and snow, press the accel-erator carefully. The wheels can spin even when brake support systems are active, and this can lead to a loss of control of the vehl-cl e.
A WARNING
ESC will be considerably less effective if oth· er components and systems that affect driv-ing dynamics are not serviced correctly or are not functioning properly. This also ap-plies, but not exclusively, to the brakes, tyres and other systems that have already been named.
Switching the TCS on and off
BSO·OC40
Fig. 224 in the centre console: button for switch-ing the TCS on and off manually.
.-m First read and observe the introductory l-J=J.I information and safety warnings & on page 269.
276 Wh1lo driving
A WARNING (Continued)
• Please always note that modifications and changes to the vehicle can affect the function of the ABS, BAS, EDL, TCS and ESC.
• Alterations to the suspension system or the use of non-approved wheel and tyre com-binations can affect the function of ABS, BAS, TCS, EDL and ESC and reduce their ef· fectiveness.
• Suitable tyres are also crucial if ESC is to function optlmaliy =>page 367.
m The ESC and TCS can only function properly L.:U if ail 4 wheels are fitted with the same tyres. Any differences in the roiling radius of the tyres can cause the system to reduce engine power unex-pectedly.
m If there is a fault in the ABS, the ESC, TCS lU and EDL will also stop working.
m Operating noises may be heard during the L.:U self-regulation processes of the systems ex-plained above. The Electronic Stability Control (ESC) only func-tions when the engine is running. lt consists of ABS, EDL and TCS.
When the engine is running, the TCS can be switched off by pressing the@ 224 button. The TCS should only be switched off in certain sit-uations when the traction achieved is not sufficient. For example:
• When driving in deep snow or on loose surfa-ces.
• When rocking the vehicle backwards and for-wards to free it from mud.
Then press the@ 224 button to switch the TCS back on.

Brake fluid
B7E.02AO
Fig. 225 In the engine compartment: cap on the brake fluid container.
r-111 First read and observe the Introductory l-Jr:,U Information and safety warnings&. on page 269.
Brake fluid will gradually absorb water from the surrounding air. The brake system will be damaged if there is too much water in the brake fluid. The boiling point of the brake fluid is also considerably reduced by the water content. Heavy use of the brakes may cause a vapour lock in the brake sys-tem if the water content is too high. Vapour locks reduce levels of braking power, considerably in-crease braking distance and can even cause the brake system to fail completely. Your own safety and that of other road users depends on having a brake system that functions properly at all times
Brake fluid specification
Volkswagen has developed a brake fluid that has been optimised for the brake system in the vehicle. To ensure optimal operation of the brake system, Volkswagen Commercial Vehicles recommends the use of brake fluid compliant with VW stand-ard 501 14.
Before using a particular brake fluid, check that the specifications printed on the container correspond to the vehicle requirements.
Brake fluid that is compliant with VW stand-ard 501 14 is available from Volkswagen Commer-cial Vehicles dealerships.
If this brake fluid is not available and it is necessa-ry to use another high-quality brake fluid instead, brake fluid that is compliant with DIN ISO 4925 CLASS 4 or US standard FMVSS 116 DOT 4 can be used.
Not all brake fluids that are compliant with DIN ISO 4925 CLASS 4 or US standard FMVSS 116 DOT 4 have the same chemical com-position. Some of these brake fluids may contain chemicals that can damage or destroy brake sys-tem components over time.
To ensure sustained optimal operation of the brake system, Volkswagen Commercial Vehicles there-fore recommends the use of brake fluid that is compliant with VW standard 501 14.
Brake fluid that is compliant with VW stand-ard 501 14 fulfils the requirements of DIN ISO 4925 CLASS 4 or US standard FMVSS 116 DOT 4.
Brake fluid level
The brake fluid level must always be between the MIN and MAX marking of the brake fluid container or above the MIN marking &.
The brake fluid level cannot be checked accurately in all models as engine components may partially conceal the brake fluid container. If the brake fluid level cannot be read exactly, please go to a quali-fied workshop.
The brake fluid level drops slightly when the vehi-cle is being used as the brake pads wear and the brakes are automatically adjusted.
Changing the brake fluid
The brake fluid must be changed as indicated in the service schedule Service schedule. The brake fluid should be changed by a qualified workshop. Volkswagen Commercial Vehicles rec-ommends using a Volkswagen Commercial Vehi-cles dealership for this purpose. Only brake fluid that confonns with the required specification should be used.
A WARNING
Brake failure or reduced braking effect can be caused by the brake fluid level being too low or by brake fluid that Is too old or unsuitable.
• The brake system and brake fluid level must be checked regularly.
• The brake fluid should be changed regu-larly, according to the service schedule Service schedule.
• Heavy use of the brakes may cause a va-pour lock If the brake fluid Is left In the sys-tem for too long. Vapour locks reduce levels
Starting the engine, changing gear and parking I 277