maintenance VOLKSWAGEN TRANSPORTER 2019 Owners Manual

While driving .. ...... 257
Starting the engine, changing gear and parking
-Starting and stopping the engine .. 257
-Changing gears . . . . . . . . . .......... 260
-Braking, stopping and parking ......... 269
-Driving with respect for the environment 278
-Steering ........... 281
Driver assist systems
-Pull-away assist systems .... 282
-ParkPilot ............................ 287
-Reversing camera (Rear Assist) ....... 291
-Cruise control system (CCS) . . . . . ... 295
-Adaptive cruise control (ACC) ......... 298
-Area monitoring system (Front Assist) .. 307
-Lane change assist system (Side Assist) . .. . . .. .. . . . . . . . . .......... 312
-Driver Alert System (recommendation for rest breaks) . . . . . . . . . . ......... 315
-Adaptive chassis control (DCC) ........ 317
-Tyre monitoring system . . . . . . . ....... 318
Air conditioning system
-Heating, ventilating, cooling ........... 322
-Supplementary heaters (auxiliary air heater or auxiliary coolant heater) .... 332
At the filling station
-Filling the tank ....................... 340
-Fuel . . . . . . . . . . . . . . . . ........ 343
-Emission control system for diesel vehicles (AdBiue®j ................... 346
Cleaning and maintenance ...... 350
In the engine compartment
-Preparation for working in the engine compartment . . . . . . . . . . . . . . . . 350
-Engine oil ........................... 353
-Coolant ..................... 358
-Vehicle battery ....................... 362
Wheels and tyres
-Useful information about wheels and
tyres . . . . . . . . . . . . . . ..... 367
Vehicle care and maintenance
-Caring for and cleaning the vehicle exterior . . . . . . . . . . . . . . . . . . . ... 380
-Cleaning and caring for the interior ..... 388
-Accessories, modifications, repairs and renewal of parts . . . . . . . .... 394
-Mobile online services .. 402
-Consumer information 404
-Engine management system and exhaust purification system . . . .. 407
If and when ........................ 410
Practical tips
-Frequently asked questions ........... 410
-In an emergency ..................... 411
-Manual opening and closing . . . . . . . . . 413
-Vehicle toolkit . . ............... 416
-Hubcaps.. . .................... 417
-Changing a wheel .................... 420
-Breakdown set ....................... 425
-Fuses................ . . 429
-Changing bulbs . . . . . . . . .....•.... 432
-Jump starting . . . . . . .......... 443
-Tow-starting and towing . . . 446
Technical data ...
Technical data
-Vehicle data
-Petrol engines
-Diesel engines ..
Abbreviations
Index .......... .
... 450
... 450
......... 453
455
..... " ... 463
.. 465
Table of Contents 3

Gas system, California
c:Q Introduction
This chapter contains information on the following subjects:
Connecting the gas bottle . . . . . . . . . . . . . . . . . 235
Changing the gas bottle . . . . . . . . . . . . . . . 235
Turning the gas cooker on and off . . . . . . . . . . 236
Only butane gas bottles, type 907, manufactured by the company GAZ may be used. The gas bottle must be used in conjunction with a bottle safety valve.
The gas bottle has a sticker on it stating that it is not suitable for use in caravans and camping vehi· cles. This warning means that this gas bottle must not be used unless it Is housed In a special gas bottle compartment.
Notes for vehicles sold in Norway
The gas bottle holder and the gas bottle are de-signed for a 2.0 kg propane gas system. The pres-sure regulator and the propane gas bottle are not connected as shown herein since these parts are retro-fitted by the Volkswagen Commercial Vehi-cles dealership or importer.
Using the gas cooker
• When using the gas cooker for the first time, you may smell gas briefly.
• Open all gas shut-off valves before cooking.
• The pan supports on the gas cooker are merely lodged tightly into place and can be easily re-moved for cleaning.
• Make sure oven mitts and pot holders are dry when handling pots and pans => &.
Energy-efficient usage
For maximum energy efficiency when using the cooker, please follow these suggestions:
• Use pots and pans with a diameter between 16-20cm.
• Use pots and pans with flat (not convex) bot-toms.
• Centre pots and pans over the flame.
• The gas flame should not extend around the edge of the pot or pan.
Additional information:
• Tailgate =>page 36
Leaking gas can cause an explosion.
• If you smell gas when the cooker Is off, take the following actions:
-Ensure there Is no source of fire, spark or open flame in the vicinity.
-Close the safety valve on the gas bottle.
-Open doors and windows to air out the vehicle.
Gas burners use up oxygen in the surround-Ing area. If the vehicle is not ventilated prop-erly, a life threatening lack of oxygen will de-velop.
• Always ensure that there is adequate fresh air entering the vehicle from the mo-ment the gas flame Is lit until it Is turned off again.
• Never use the gas burners to heat the ve-hicle Interior.
A WARNING
Work done improperly on the gas system can lead to serious injury.
• All work on the gas system must be car-ried out by a qualified workshop only.
• Never make modifications to the gas sys-tem.
• If there is a leak or you suspect there is a leak In the gas system, have it checked by a qualified workshop.
A WARNING
Improper or insufficient maintenance of the gas system can compromise its safety and cause serious injury.
• Check the gas hose between the pressure regulator and the gas system regularly. If there Is a leak or you suspect there is a leak In the gas system, have it checked by a quali-fied workshop.
• Have a qualified workshop check the gas system for leaks and proper function every two years. .,.
Equipment, California 233

The batteries will become depleted if electrical consumers such as the auxiliary heater, refrigera-tor box or interior lights are used while the vehicle is stationary for long periods of time without re-charging the batteries. If the battery voltage falls below 11.5 volts, the auxiliary heater cannot be switched on.
The battery compartment and the battery charger are designed specifically for the factory-fitted AGM (absorbed glass mat) batteries &.
Additional batteries
r--f'n First read and observe the introductory information and safety warnings & on page 242.
The factory-fitted AGM batteries are located under the left front seat and in the wardrobe. They have deep discharge protection.
Should the additional batteries be subjected to deep discharge over a long period of time, they could be destroyed.
You can prevent deep discharge by:
• switching off the central control panel after charging,
• removing the fuses for the fresh water pump and the pop-up roof as necessary 249.
AGM batteries are maintenance free. do not leak their electrolyte, are robust and have extremely low gas emissions.
When should the additional battery be charged?
• If the additional battery is not charged by the al-ternator while the engine is running, the additional battery must be charged on the battery charger at regular intervals -every 4 weeks at the latest-for at least 12 hours.
• The additional battery must be recharged for at least 12 hours before the start of a journey if the battery has not been used for an extended period (e.g. seasonal use).
248 I Before the JOurney
A WARNING
If a conventional battery Is charged it will give off a highly explosive mixture of gases.
• Use only AGM batteries of the same type (batteries with the electrolyte absorbed Into a special fibreglass matting) and with the same specifications as the factory-fitted batteries.
• Never use conventional batteries (wet cells with liquid electrolyte). A WARNING
If a conventional battery Is charged it will give off a highly explosive mixture of gases.
• Use only AGM batteries of the same type (batteries with the electrolyte absorbed into a special fibreglass matting) and with the same specifications as the factory-fitted batteries.
• Never use conventional batteries (wet cells with liquid electrolyte).

A WARNING
Never program the supplementary heating system so that Is switched on and run In un-ventilated or enclosed areas. The fumes from the supplementary heating system contain carbon monoxide, which is an odourless and
Practical tips, California
o::n Introduction
This chapter contains information on the following subjects:
Before setting off . . . . . . . . . . . . . . . . . . . . . . . . 252 Before you take a road trip . . . . . . . . . . 252
Actions to take during thunderstorms 253
Winter conditions . . . . . . . . . . . . . . . . . . 253
Cleaning cupboards, cooker and sink . 253
Cleaning the display of the central control panel . . . . . . . . . . . . . . . . . . . . 254
Before setting off
rl'"'n First read and observe the introductory L..J.:.U Information given on page 252.
Checklist
The following points should be verified in addition to the checklist 33:
..( Close the pop-up roof .
..( Close all drawers, cabinet doors and flaps.
Before you take a road trip
rl'"'n First read and observe the Introductory L..J.:.U Information given on page 252.
Checklist
Observe the following additional suggestions:
../
../
Familiarise yourself with parking and ma-noeuvring the vehicle.
Note the height and width of the vehicle-particularly if any accessories have modified these dimensions.
2521 Before tho journoy
A WARNING (Continued)
colourless poisonous gas. Carbon monoxide can cause people to lose consciousness. it can also cause death.
m All saved switch-on times will be deleted if W you switch off the central control panel or dis-connect the additional battery. They will also be de-leted ifthere is a defective fuse in the control pan-el.
Rectifying faults on the camping equipment . . 254
Technical data. living area . . 255
Additional information:
• Central control panel 204.
• Before setting off =:>page 33.
• Vehicle care and maintenance 380.
..( Retract the awning completely.
..( Remove all vehicle interior shades and open all blinds.
..( Bring all tables into their stowed position .
../ Close all gas shut-off valves.
/ Secure all loose items in the vehicle. _., ______________________________
../
../
../
Check that all items of equipment are in good working order .
Observe the entry and vaccination require-ments of any foreign country you will be vis-iting.
Have the following documents on hand:
-Valid identity cards or passports
-Driving licence and vehicle registration papers ..,.

Dual clutch gearbox DSG®
r-('n First read and observe the Introductory L-.lo:on Information and safety warnings & on page 260.
Description
The DSG® dual clutch gearbox is a gearbox which uses dual-clutch technology to change gear automatically. it uses a dual clutch and two independent gearboxes to enable very fast gear changes with no loss of torque. The DSG® dual clutch gearbox thus combines the performance and economy of a manual gearbox with the com-fort and convenience of a conventional automatic transmission.
How the system works
Engine power is transferred to the drive shafts via the gearbox. In order to change gears, the power transmission between the engine and the gearbox has to be interrupted. This is what the clutch is for.
With the DSG® dual clutch system with its two complementary gearboxes, one gearbox is always connected under load to the engine. When one gear is engaged, another gear is always preselec-
led in the other gearbox. The clutch on the non-driven gear is closed and the other is opened at the same time. This is what makes very fast gear changes possible.
The DSG® dual clutch gearbox is designed to be more efficient than an automatic gearbox. In an au-tomatic gearbox, the torque converter is constantly in use, whereas in the DSG® dual clutch system the idle clutch can be opened, thus saving fuel. With its efficiency, low weight and intelligent control system, the DSG® dual clutch system usually ena-bles fuel consumption equal to or lower than a manual gearbox.
like the manual gearbox, the clutch in the DSG dual clutch system is subject to wear. Regular maintenance is necessary, varying accord-ing to what type of DSG® dual clutch system is in-stalled. For more information see the service schedule. In the DSG® dual clutch system, if one gearbox malfunctions it is deactivated and the oth-er gearbox functions alone *page 267. If this happens, have the system checked as soon as possible by a qualified workshop. DSG® dual clutch gearbox: selecting a gear
Fig. 221 Selector lever for automatic gearbox with lock button (arrow) in left-hand drive vehicles. The controls are mirrored for right-hand drive vehicles.
264 I While driving
r-('n First read and observe the Introductory L-.lo:on Information and safety warnings & on page 260.
The selector lever is equipped with a selector lever lock. When changing the selector lever position from P to a driving gear, depress the brake pedal and push the lock button in the selector lever in the direction of the arrow *Fig. 221. To move the se-lector lever out of position N to position D or R, first depress and hold the brake pedal.
The current selector lever position or the selected gear will be shown in the instrument duster display if the ignition is switched on. .,..

Cleaning and maintenance
In the engine compartment
Preparation for working in the engine compartment
ClJ Introduction
This chapter contains information on the following subjects:
Preparing the vehicle for working in the engine compartment . . . . . . . . . . . . . . . . . 352 Opening and closing the bonnet 352
Always park the vehicle on a level and stable sur-face before carrying out any work in the engine compartment.
The engine compartment of a motor vehicle is a hazardous area. Never carry out any work on the engine or in the engine compartment if you are not familiar with the requisite procedures and general safety requirements, or if you only have access to incorrect operating equipment, service fluids, and unsuitable tools &. The work should be carried out by a qualified workshop if you are uncertain. Serious injuries can be caused if work is carried out incorrectly.
Additional information and warnings:
• Exterior views 5
• Wipers/washer 116
• Starting and stopping the engine 257
• Brake fluid 269
• Pull-away assist systems (starUstop system) 282
• Checks when filling the tank 340
• Engine oil 353
• Engine coolant 358
• Battery page 362
• Accessories, modifications, repairs and renewal of parts 394
A wARNING
Unintentional vehicle movements during service work can cause serious injury.
• Never work underneath a vehicle if it is not secured against rolling away. If you are working underneath the vehicle while the wheels are on the ground, the vehicle must
350 I Cleanmg and maintenance
A WARNING (Continued)
be on a level, the wheels must be blocked and the vehicle key must be removed from the ignition lock.
• If you have to work underneath the vehi-cle, use suitable stands to provide extra sup-port for the vehicle. The vehicle jack is not sufficient for this task and can fail, which can lead to serious injuries.
• The start/stop system must have been de-activated.
A WARNING
The engine compartment of any motor vehi-cle is a dangerous area. Serious injuries can be sustained here.
• The utmost care and attention must be paid when carrying out any work and you must follow the general safety rules. Never take any risks.
• Never do any work on the engine or in the engine compartment unless you know exact-ly how to carry it out. If you are uncertain of what to do, the work should be carried out by a qualified workshop. Serious Injuries can re-sult from work that has not been carried out properly.
• Never open the bonnet if you see steam or coolant escaping from the engine compart-ment. Hot steam or coolant can cause seri-ous burns. Always wait until you can no lon-ger see or hear steam or coolant coming from the engine compartment.
• Always allow the engine to cool down be-fore opening the bonnet.
• Hot parts of the engine or exhaust system can burn the skin.
• The following points should be noted be-fore opening the bonnet once it has cooled down.
-Apply the handbrake fully and move the selector lever to position P or move the manual gear lever to the neutral position. .,..

CD
When refilling or changing service fluids, please ensure that the correct fluids are added through the correct openings. Incorrect service fluids can cause serious functional problems and engine damage.
r:(ib Service fluids leaks are harmful to the envi-f!f:J ronment. So you should regularly check the ground underneath your vehicle. If there are spots of oil or other fluids on the ground, the vehicle should be inspected by a qualified workshop. Any spilt service fluids must be disposed of properly and with respect to environmental legislation. Preparing the vehicle for working in the engine compartment
1"1'11 First read and observe the Introductory L-.J,::,jJ Information and safety warnings & on page 350.
Checklist
The following steps should always be carried out in the specified order before working In the engine compartment =:-&,:
..( Park the vehicle on a level and stable sur-face.
..! Depress and hold the brake pedal until the engine has stopped.
Apply the handbrake firmly ::-page 269.
Select the neutral position or move the se-lector lever toP =:-page 260 .
..( Stop the engine and remove the key from the ignition =:-page 257.
Opening and closing the bonnet
Fig. 272 The bonnet release lever is located in the driver side footwell.
1"1'11 First read and observe the introductory L-.J,::,,J Information and safety warnings & on page 350.
352 I Cleaning and maintenance
Allow the engine to cool sufficiently.
Children and other people should be kept well away from the engine compartment.
Ensure that the vehicle cannot roll away un-expectedly.
A WARNING
Ignoring any of the Items on this Important safety checklist can lead to severe Injuries.
• Always follow the Instructions In the checklist and observe the general safety pro-cedures. Fig. 273 On the fronl edge of the bonnet: release lever for opening.

A WARNING
Incorrect handling of engine oil can cause se-rious burns and other Injuries.
• Always wear eye protection when han-dling engine oil.
• Engine oil is toxic and must be stored out of the reach of children.
• Engine oil must be kept in the closed orig-inal container. This also applies to used oil until it is disposed of.
• Never use empty food containers, bottles or other containers to store engine oil as oth-er people may then drink the engine oil.
Warning and indicator lamps
A WARNING (Continued)
• Regular contact with engine oil can dam-age the skin. Skin that has been in contact with engine oil should be washed thoroughly with water and soap.
• Engine oil becomes extremely hot when the engine is running and can scald skin se-verely. Always allow the engine to cool down.
Leaking or spilt engine oil can pollute the en-(!Jtf vironment. Spilt service fluids must be collec-ted then disposed of properly and in an environ-mentally responsible way. ro First read and observe the introductory information and safety warnings & on page 353.
Lit up Possible cause
Engine oil level is too low. -
Flashes Possible cause
c:e:r. Engine oil pressure is too low.
r... Fault in the engine oil system.
A WARNING
Failure to observe illuminated warning lamps and text messages can lead to your vehicle breaking down in traffic, and can cause acci-dent and serious injury.
• Never ignore any illuminated warning lamps or text messages.
Engine oil specification
rT'n First read and observe the introductory L-J,::.U information and safety warnings & on page 353.
354 I Cleaning and maintenance
Solution
Switch off the engine. Check the engine oil level "'Page 356.
Solution
t Do not drive on I Switch off the engine. Check the engine oillev-el. • Do not drive on or remain at idling speed if the warning lamp is flashing even if the engine oil level is correct. The engine could otherwise be damaged. Seek expert assistance.
Go to a qualified workshop. The engine oil sen-sor should be checked.
A WARNING (Continued)
• Stop the vehicle as soon as possible and when safe to do so.
Q)
Failure to observe illuminated Indicator lamps and text messages can lead to your vehicle be-ing damaged. The engine oil used must correspond exactly to specifications.

Checking the engine oil level and refilling engine oil
Fig. 274 Oil dipstick with markings.
r-111 First read and observe the Introductory L-W! information and safety warnings & on page 353.
Checklist
Carry out the steps in the specified order &:
1. With the engine at operating temperature, park the vehicle on a level surface to ensure that the engine oil reading is correct.
2. Switch off the engine and wait a few mi-nutes for the engine oil to flow back into the sump.
3. Open the bonnet&. 350.
4. Identify the engine oil filler cap and oil dip-stick. The engine oil filler opening bears the symbol 'l!:r. on the cap 275 and the oil dipstick has a coloured handle. If you can-not find the cap and dipstick please contact a qualified workshop.
5. Pull the dipstick out of the guide tube and wipe it off with a clean cloth.
6. Insert the oil dipstick into the guide tube again as far as it will go. If there is a mark-ing on the oil dipstick, this marking must fit in the corresponding groove at the top end of the guide tube when inserting.
7. Pull the dipstick out again and read the en-gine oil level on the dipstick 274 as follows:
@: do not refill oil Continue to step 15.
@: oil can be refilled (approximately 0.5 1). Continue to step 8 or 15.
©: oil must be refilled (approximately 1.0 1). Continue to step 8.
356 I Cleaning and maintenance
Fig. 275 in the engine compartment: engine oil filler cap (illustration).
8. After reading the oil level, push the oil dip-stick back into the guide tube as far as it will go.
9. Unscrew the engine oil filler opening cap =>Fig. 275.
1 0. Using only the engine oil approved by Volkswagen expressly for this engine, top up the oil in small gradual amounts (no more than 0.5 1).
11. To avoid overfilling, wait for approximately one minute after each pour to allow the en-gine oil to flow into the oil sump up to the marking on the engine oil dipstick.
12. Read the engine oil level from the dipstick again before refilling with a further small quantity of engine oil. Never overfill engine oil
13. After the refilling procedure, the engine oil level should be at least in the centre of area =>Fig. 274 @,but never above area®
14. After refilling, screw the engine oil filler cap back on correctly.
15. Re insert the oil dipstick correctly into the guide tube as far as it will go.
16. Close the bonnet correctly & 350.
A WARNING
Engine oil can Ignite if it comes into contact with hot engine components. lt can cause fires, burns and other serious Injuries.

A WARNING (Continued)
• Always allow the engine to cool down completely to avoid burns.
• Avoid raising your arms when removing the oil drain plug with your fingers to help prevent oil from running down your arm.
• Use a suitable container when draining the used oil. it must be at least large enough to hold the entire quantity of engine oil re-quired for refilling.
• Never store engine oil in empty food con-tainers, bottles or any other non-original con-tainers as people finding these containers may not know that they contain engine oil.
Coolant
o:::n Introduction
This chapter contains information on the following subjects:
Warning lamp and coolant temperature display . . . . . . . . . . . . . . . . . . . . . . . . . 359
Coolant specification . . . . . 360 Checking the coolant level and refilling coolant . . . . . . . . . . . . . 361
Never carry out any work on the engine coolant system if you are not familiar with the requisite pro-cedures, or if you do not have access to the cor-rect tools, operating equipment and fluids &. The work should be carried out by a qualified work-shop if you are uncertain. Volkswagen Commercial Vehicles recommends using a Volkswagen Com-mercial Vehicles dealership for this purpose.
Serious injuries can be caused if work is carried out incorrectly.
Additional information and warnings:
• Towing a trailer 139
• Preparation for working in the engine compart-ment 350
• Accessories, modifications, repairs and renewal of parts =>page 394
358 I Cleaning and maintenance
A WARNING (Continued)
• Engine oil is toxic and must be stored out of the reach of children.
r:Q:.. Before changing the engine oil, first find out W where old oil can be disposed of properly near you.
Used oil must be disposed of in accordance W with regulations governing the protection of the environment. Never dispose of old oil in loca-tions such as gardens, woods, sewerage systems, on streets and roads, or in rivers and waterways. A WARNING
Engine coolant is poisonous and can cause serious Injuries.
• Engine coolant should only be kept in sealed original containers In a safe place.
• Never store engine coolant In empty food containers, bottles or any other non-original containers as people finding these containers may then drink the engine coolant.
• The engine coolant must be stored out of the reach of children.
• Please note that the amount of correct coolant additive used must be sufficient for the lowest ambient temperature that you ex-pect the vehicle to be exposed to.
• Coolant can freeze at extremely cold out-side temperatures, causing the vehicle to break down. Vehicle occupants with Inade-quate winter clothing could then freeze to death as the heating will also no longer func-tion.
Coolant and coolant additives can pollute the W environment. Spilt service fluids must be col-lected then disposed of properly and in an environ-mentally responsible way.