AUX VOLKSWAGEN TRANSPORTER 2020 Owners Manual

While driving .. ...... 257
Starting the engine, changing gear and parking
-Starting and stopping the engine .. 257
-Changing gears . . . . . . . . . .......... 260
-Braking, stopping and parking ......... 269
-Driving with respect for the environment 278
-Steering ........... 281
Driver assist systems
-Pull-away assist systems .... 282
-ParkPilot ............................ 287
-Reversing camera (Rear Assist) ....... 291
-Cruise control system (CCS) . . . . . ... 295
-Adaptive cruise control (ACC) ......... 298
-Area monitoring system (Front Assist) .. 307
-Lane change assist system (Side Assist) . .. . . .. .. . . . . . . . . .......... 312
-Driver Alert System (recommendation for rest breaks) . . . . . . . . . . ......... 315
-Adaptive chassis control (DCC) ........ 317
-Tyre monitoring system . . . . . . . ....... 318
Air conditioning system
-Heating, ventilating, cooling ........... 322
-Supplementary heaters (auxiliary air heater or auxiliary coolant heater) .... 332
At the filling station
-Filling the tank ....................... 340
-Fuel . . . . . . . . . . . . . . . . ........ 343
-Emission control system for diesel vehicles (AdBiue®j ................... 346
Cleaning and maintenance ...... 350
In the engine compartment
-Preparation for working in the engine compartment . . . . . . . . . . . . . . . . 350
-Engine oil ........................... 353
-Coolant ..................... 358
-Vehicle battery ....................... 362
Wheels and tyres
-Useful information about wheels and
tyres . . . . . . . . . . . . . . ..... 367
Vehicle care and maintenance
-Caring for and cleaning the vehicle exterior . . . . . . . . . . . . . . . . . . . ... 380
-Cleaning and caring for the interior ..... 388
-Accessories, modifications, repairs and renewal of parts . . . . . . . .... 394
-Mobile online services .. 402
-Consumer information 404
-Engine management system and exhaust purification system . . . .. 407
If and when ........................ 410
Practical tips
-Frequently asked questions ........... 410
-In an emergency ..................... 411
-Manual opening and closing . . . . . . . . . 413
-Vehicle toolkit . . ............... 416
-Hubcaps.. . .................... 417
-Changing a wheel .................... 420
-Breakdown set ....................... 425
-Fuses................ . . 429
-Changing bulbs . . . . . . . . .....•.... 432
-Jump starting . . . . . . .......... 443
-Tow-starting and towing . . . 446
Technical data ...
Technical data
-Vehicle data
-Petrol engines
-Diesel engines ..
Abbreviations
Index .......... .
... 450
... 450
......... 453
455
..... " ... 463
.. 465
Table of Contents 3

-Start/stop system &. ........................ . 282
-Hazard warning lights d1.. . . . . . . . . . . . . . . . . . . . . • • . . . . . . . . . . . 411
-Windscreens made of heat-insulating glass, heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
@ Stowage compartment........... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
@ Radio or navigation system (factory-fitted) Radio, provision for mobile telephone, infotainment system, navigation system
@) Controls for:
-Heating and fresh air system
-Climatic ............ .
-Climatronic . . . . . . . . . . . . . ....•............
® Stowage compartment . . . . ........................ .
-Mobile telephone interface "comfort version" Radio, provision for mobile tele-phone, infotainment system, navigation system
® Stowage compartment with
-12-volt socket
-Ashtray with cigarette lighter
-Drink holder ................................................. .
Q) Cooled bottle holder .....
® Gear lever for:
-Manual gearbox ...... .
-DSG® dual clutch gearbox .................................................... .
Overview of the front passenger side
322
322
322
150
163
161
153
155
260
260 Fig. 10 Overview of the front passenger side (left-hand drive vehicles with standard dash panel). The controls are mirrored for right-hand drive vehicles.
Fig. 11 Overview of the front passenger side (left-hand drive vehicles with comfort dash panel). The controls are mirrored for right-hand drive vehicles.
Key to Fig. 10 and Fig. 11:
CD Stowage compartment. . . . . . . . . . . . . . . . . . . . . . . . . . 150
-with USB socket -<1:-or AUX-IN socket Radio, provision for mobile telephone. infotainment system, navigation system
@ Stowage compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
@ Opening lever with lock for the stowage compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 .,.
Overv1ew of the vehicle

are not a substitute for seat belts. Seat belts must always be worn, even when the front seats are equipped with front airbags.
Additional information and warnings:
• Driving tips 33
• Central locking system 39
• Correct sitting position 61
• Seat belts 79
• Child seats (accessories) 96
• Cleaning and caring for the interior 388
• Accessories, modifications, repairs and renewal of parts 394
• Consumer information 404
A WARNING
Never rely solely on the airbag system for your protection.
• Even if an alrbag is triggered, it only offers auxiliary protection.
• The airbag system offers the best level of protection, and reduces the risk of injury, when seat belts are properly worn 79, Seat belts.
• Before every trip, each vehicle occupant must adopt the correct sitting position, cor-rectly fasten the seat belt belonging to their seat and keep it fastened properly throughout the trip. This applies to ail vehicle occupants and also in urban traffic.
A WARNING
The risk of injury increases if there are any objects between the vehicle occupants and the deployment area of the airbag when it is triggered. This will alter the deployment zone of the airbag, or the objects will be flung against the body.
• Never hold any objects in your hand or on your lap while the vehicle is in motion.
• Never transport any objects on the front passenger seal The objects could enter the deployment zone of the airbag during sudden braking or driving manoeuvres and then be flung dangerously through the vehicle interi-or if the airbag is activated.
• Vehicle occupants sitting on the front seats and rear outer seats must never carry any people, pets or objects in the deployment zone between themselves and the airbags. Make sure that children and passengers also keep to this rule.
BB I Before the journey
A WARNING
External devices in the vehicle that are not properly secured can be flung though the in-terior and cause injuries, if there is a sudden driving or braking manoeuvre, or in the event of an accident.
• You should never position or attach an ex-ternal device on a door, on the windscreen or above or near to the areas marked "AIRBAG" on the steering wheel, the dash panel and the seat backrests, or between these areas and the vehicle occupants. External devices can cause serious Injury in an accident, especial-ly when the airbags deploy.
A WARNING
The alrbag system can only be triggered once. The system will have to be replaced if the airbags have been triggered.
• Alrbags that have deployed and any affec-ted system parts must be immediately re-placed with new parts that are approved by Volkswagen Commercial Vehicles for the re-spective vehicle.
• Repairs and modifications to your vehicle should only be carried out by a qualified workshop. Qualified workshops have the nec-essary tools, diagnostic equipment, repair in-formation and qualified personnel.
• Never use recycled alrbag components or components that have been taken from end-of-life vehicles in your vehicle.
• Never alter any components of the airbag system.
A WARNING
Fine dust particles or steam may be released when the alrbags trigger. This Is normal and does not mean that there is a fire in the vehi-cle.
• The fine dust can cause irritation to the skin and eye membranes and cause breath-ing difficulties, particularly for people suffer-ing from asthma or people who have {had) other respiratory problems. To help reduce breathing difficulties, get out of the vehicle or open the windows or doors for more fresh air.
• If you come into contact with the dust, you should wash your hands and face with a mild soap and water before eating.
• Do not let the dust get into your eyes or into open wounds.

Practical equipment
Stowage area
o::n Introduction
This chapter contains information on the following subjects:
Stowage compartments on the dash panel . . 151 Stowage compartment on the front passenger side . . . . . . . . . . . . . . . . . . . . . . . . . 151 Other stowage compartments . . . . . . . . . . . . . 152
Only use stowage compartments to stow light or smaller objects.
A factory-fitted AUX-IN socket or the USB sock-may be located in the storage compartment on the front passenger side =>Booklet Radio, provi-sion for mobile telephone, infotainment system, navigation system.
Additional information and warnings:
• Seat functions, front => page 69
• Seat functions, rear =>page 72
• Stowage =>page 150
• Drink holder => page 153
• Central table =>page 155
• Seat functions, rear. Business =>page 182
• Seat functions, rear, California =>page 193
• Cleaning and caring for the interior =>page 388
A WARNING
Loose objects may be flung through the vehi-cle Interior In the event of a sudden driving or braking manoeuvre. This can cause serious injury and can also lead to loss of control of the vehicle.
• Do not stow any pets or any hard, heavy or sharp objects In the vehicle's open stow-age areas, on the dash panel, on the shelf be-hind the rear seats, or in items of clothing and bags in the vehicle Interior.
• Store any objects in open stowage com-partments in such a way that they do not project over the edges of the stowage com-partment.
• Always keep stowage compartments with a lid closed while the vehicle is in motion.
150 I Before the journey
A WARNING
External devices in the vehicle that are not properly secured can be flung though the in-terior and cause Injuries, if there is a sudden driving or braking manoeuvre, or in the event of an accident.
• You should never position or attach an ex-ternal device on a door, on the windscreen or above or near to the areas marked "AIRBAG" on the steering wheel, the dash panel and the seat backrests, or between these areas and the vehicle occupants. External devices can cause serious Injury in an accident, especial-ly when the alrbags deploy.
A WARNING
Objects in the driver footwell can hinder ped-al operation. This can lead to loss of control of the vehicle and increase the risk of serious injury.
• Please ensure that all pedals can always be operated without any hindrance.
• The foot mats must always be properly se-cured in the footwell.
• No additional foot mats or other floor cov-erings should be placed over the fitted foot mat.
• Ensure that no objects can enter the driv-er footwell while the vehicle Is in motion.
• If there are any objects in the footwell, re-move them when the vehicle is parked.
A WARNING
Cigarette lighters in the vehicle could be damaged or accidentally lit. This could lead to serious burns and other Injuries.
• Before adjusting the seats always make sure that there Is no lighter on or near the moveable parts of the seat.
• Before closing stowage areas or compart-ments always ensure that there Is no lighter in the way. 11>

Interior lights in the pop-up roof
___ )
Fig. 172 ,A Button in the roof frame . ..!!. LED lights in the pop-up roof.
r--T'n First read and observe the introductory L-lcJ.I information given on page 208.
There are two LED lights fitted at front of the pop-up roof trim, and one LED light is fitted at the rear =?Fig. 172 [ID.
The two LED lights at front can be switched on and off and dimmed separately using the separate but-on left and right of the front roof frame.
Switching the interior lights at front of the pop-up roof on and off or dimming the interior lights
• To switch the left or right LED light on and off briefly press the button in the roof frame.
• To dim the left or right LED light press and hold the button in the roof frame.
Stowage areas, California
CQJ Introduction
This chapter contains information on the following subjects:
Drawer and load-through hatch in the bench seaVbed . . . . . . . . . . . . . . . . 212
Stowage box . . . . . . . . . . . . . . . . . . . 213 Luggage net .. .. .. . .. .. . 213
Stowage compartment in the headliner . . . . . 214 Lockable stowage compartment . . 214 Drink holder, California . . . . . . . . . . . 215
Only use stowage compartments to stow light or smaller objects.
A factory-fitted AUX-IN socket or the USB sock-ets-may be located in the storage compartment on the front passenger side =?Booklet Radio, provi-sion for mobile telephone, infotainment system, navigation system.
210 I Before the journey
Switching the interior light at rear of the pop-up roof on and off
• Switch on one of the LED lights at front to switch on the rear LED light.
• Switch off the two LED lights at front to switch off the rear LED light.
m The LED light at the rear of the pop-up roof is W always dimmed. This setting cannot be changed.
m All LED lights in the pop-up roof are switched W off automatically as soon as the engine is started. Luggage net
A luggage net which can be filled from above is lo-cated in the headliner above the driver area.
• To close the luggage net move the horizontal rods together.
• To open the luggage net move the horizontal rods away from each other.
When the luggage net is not needed it can be pushed over the slatted blind.
Additional information and warnings:
• Seat functions, front =?page 69
• Seat functions, rear =?page 72
• Seat functions, rear, California =?page 193
• Drink holder =?page 153
• Central table =?page 155

• Pump for fresh water
• Auxiliary heater
230-volt grounded safety socket
The 230-volt grounded safety socket is supplied with 230 V alternating current via electrical feed from the external socket 242.
The following electrical consumers are supplied from the 230-volt power supply via the external socket:
• Battery charger
• Depending on the vehicle equipment, the 230-volt grounded safety socket is located in the side trim panel behind the left front seat or on the side of the kitchen unit 246.
230-volt Euro socket
The 230-volt Euro socket is supplied via additional batteries or via an inverter and is located in the side trim panel behind the left front seat 245.
Additional information:
• Electrical sockets page 163
• Battery 362
• Cigarette lighter 161
• Accessories, modifications, repairs and renewal of parts 394
• Fuses 429
• Consumer information 404
• Rectifying faults on the camping equipment 254
High voltage in the electrical system!
• Never pour any liquid over the socket.
• Do not plug any adapters or extension ca-bles into the 230-volt Euro socket. Otherwise the built-in child lock will disengage and pow-er will be supplied to the socket.
• Do not insert any items which will conduct electricity, such as knitting needles, into the contacts of the 230-volt Euro socket.
A WARNING
Improper use of the sockets and electrical ac-cessories can cause fires and severe Injuries.
• Never leave children in the vehicle unat-tended. Sockets and the devices connected to them can be used when the ignition is switched on.
A WARNING (Continued)
• If the electrical device gets too hot, switch off the device Immediately and disconnect it from the socket.
CD
• Observe the operating instructions for any device that you plug into the socket.
• Never exceed the maximum power rating as this could damage the whole vehicle electrical system.
• Only use accessories that have been ap-proved in accordance with valid guidelines concerning electromagnetic compatibility.
• Never feed electricity into the socket.
• Do not plug any heavy devices or connec-tions, such as mains adapters, directly Into the socket.
• Only connect devices to the socket with a voltage that matches the voltage of the socket.
CD
• In order to prevent damage to the electrical system, never connect equipment that gener-ates electricity, such as solar panels or battery chargers for charging the vehicle battery, to the 12-volt socket.
• Only use accessories that have been ap-proved in accordance with current guidelines concerning electromagnetic compatibility.
• In order to avoid damage due to voltage fluctuation, always switch any electrical con-sumers connected to the 12-volt sockets off be-fore switching the ignition or the engine on or off. When the start/stop system automatically switches off and restarts the engine, it is not necessary to switch off any connected electri-cal consumers.
• Never connect electrical devices requiring more electrical power to a 12-volt socket. The vehicle's electrical system can be damaged if the maximum power output is exceeded.
CD
• Observe the operating instructions for any device that you plug Into the socket.
• 230-volt Euro socket:
-Do not plug any heavy devices or connec-tions, such as mains adapters, directly into the socket. .,..
Equipment, California I 243

The batteries will become depleted if electrical consumers such as the auxiliary heater, refrigera-tor box or interior lights are used while the vehicle is stationary for long periods of time without re-charging the batteries. If the battery voltage falls below 11.5 volts, the auxiliary heater cannot be switched on.
The battery compartment and the battery charger are designed specifically for the factory-fitted AGM (absorbed glass mat) batteries &.
Additional batteries
r--f'n First read and observe the introductory information and safety warnings & on page 242.
The factory-fitted AGM batteries are located under the left front seat and in the wardrobe. They have deep discharge protection.
Should the additional batteries be subjected to deep discharge over a long period of time, they could be destroyed.
You can prevent deep discharge by:
• switching off the central control panel after charging,
• removing the fuses for the fresh water pump and the pop-up roof as necessary 249.
AGM batteries are maintenance free. do not leak their electrolyte, are robust and have extremely low gas emissions.
When should the additional battery be charged?
• If the additional battery is not charged by the al-ternator while the engine is running, the additional battery must be charged on the battery charger at regular intervals -every 4 weeks at the latest-for at least 12 hours.
• The additional battery must be recharged for at least 12 hours before the start of a journey if the battery has not been used for an extended period (e.g. seasonal use).
248 I Before the JOurney
A WARNING
If a conventional battery Is charged it will give off a highly explosive mixture of gases.
• Use only AGM batteries of the same type (batteries with the electrolyte absorbed Into a special fibreglass matting) and with the same specifications as the factory-fitted batteries.
• Never use conventional batteries (wet cells with liquid electrolyte). A WARNING
If a conventional battery Is charged it will give off a highly explosive mixture of gases.
• Use only AGM batteries of the same type (batteries with the electrolyte absorbed into a special fibreglass matting) and with the same specifications as the factory-fitted batteries.
• Never use conventional batteries (wet cells with liquid electrolyte).

Supplementary heater, California
o:JJ Introduction
This chapter contains information on the following subjects:
Programming the supplementary heater. . . . . 251
The supplementary heating system is supplied with fuel from the vehicle fuel tank and can be used when the vehicle is in motion or stationary.
Additional information:
• Central control panel 204
• Supplementary heaters 322
• Rectifying faults on the camping equipment 254
A WARNING
The fumes from the supplementary heating system contain carbon monoxide, which is an odourless and colourless poisonous gas. Carbon monoxide can cause people to lose consciousness. lt can also cause death.
A WARNING (Continued)
• Never start or run the supplementary heat-ing system in unventilated or closed rooms.
• Never programme the auxiliary heater so that it is switched on and run in unventilated or enclosed spaces.
A WARNING
Parts of the exhaust system of the supple-mentary heating system become very hot. This can cause fires.
• Park the vehicle so that no part of the ex-haust system can come into contact with any inflammable material underneath the vehicle, e.g. dry grass.
CD
Do not place any food, medicine or any other heat-sensitive items In front of the vents. Heat-sensitive food, medicine and other items could be either damaged or rendered useless. Programming the supplementary heater
,.....-('n First read and observe the introductory L-bl.l information and safety warnings & on page 251.
The built-in timer allows you to program up to sev-en switch-on times.
Functions Submenu Description
New Set daily or day of Turn the rotary/push knob 168@ to change the setting. week. Press the rotary/push knob to confirm the setting and move to the next submenu.
Set the time Set the switch-on time.
Specify the run period. Set the run period for the supplementary heating system. A low battery charge could cause the run period to be cut short.
Select temperature. Select the heating temperature.
Change Change switch-on time. Select the switch-on setting to be changed and select Change. Change the switch-on time as described under New.
Delete Delete switch-on time. Select the switch-on time to be deleted and select Delete. Con-firm entry.
Equipment, California I 251

Several warning and indicator lamps will light up briefly as a functional check when the ignition is switched on. They will go out after a few seconds.
A WARNING
Failure to observe the warning lamps and text messages could lead to accidents and seri-ous Injuries.
Radar sensor
Fig. 240 In the ventilation grille under the Volks-wagen badge: radar sensor® and area around the radar sensor to be kept clear@.
r--('n First read and observe the introductory L-J,:.U information and safety warnings & on page 298.
A radar sensor is fitted to the front bumper to moni-tor the traffic situation 240 @.Vehicles trav-elling ahead can thus be detected up to a distance of approximately 120 m.
The efficacy of the radar sensor can be impaired by contamination such as slush or snow. or by en-vironmental conditions such as heavy rain or spray. This means that the adaptive cruise control (ACC) also will not work. The instrument cluster display shows the message ACC: No distance con-trol ! . Clean the radar sensors as required
The adaptive cruise control (ACC) will automatical-ly be available again as soon as the radar sensors are no longer impaired. The message on the in-strument cluster display goes out. and the adaptive cruise control (ACC) can be reactivated.
A WARNING (Continued)
• Never ignore any illuminated warning lamps or text messages.
CD
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle be-Ing damaged.
m When the adaptive cruise control (ACC) is L!..J switched on, some system-related displays on the instrument cluster can be overwritlen by other functions, e.g. incoming telephone calls. Strong reflected radiation of the radar signal, e.g. in multi-storey car parks, can impair the function of the adaptive cruise control (ACC).
The area in front of and around the radar sensor ® must not be covered by objects such as stick-ers, auxiliary headlights, face plates for number plates or the like, as this can impair the function of the adaptive cruise control (ACC).
Any structural modifications to the vehicle, e.g. lowering the vehicle or making alterations to the front end trim, can impair the function of the adap-tive cruise control (ACC). Structural modifications should therefore always be carried out by a quali-fied workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
Incorrectly performed repairs to the front end of the vehicle can alter the position of the radar sensor and therefore impair the function of the adaptive cruise control (ACC). Repair work should therefore only be carried out by a qualified workshop. Volks-wagen recommends using a Volkswagen dealer-ship for this purpose.
CD
Switch off the adaptive cruise control (ACC) If you suspect that the radar sensor has been damaged or is incorrectly positioned. This can help to prevent secondary damage. Have the radar sensor realigned.
• The radar sensor could be moved if it is hit, for example in parking manoeuvres. Readjust-Ing the sensor could impair the performance of the system or cause it to be switched off. 11>
Driver assist systems 301

m When Front Assist is switched on, the display L!J in the instrument cluster can be overwritten by displays related to other functions, e.g. an in-coming telephone call. Radar sensor
Fig. 246 In the bumper under the Volkswagen badge: radar sensor® and area around the radar sensor to be kept clear@.
r-f"'n First read and observe the Introductory l.-lo:-1.1 Information and safety warnings & on page 307.
A radar sensor is fitted to the front bumper to moni-tor the traffic situation =>Fig. 246 @.Vehicles trav-elling ahead can thus be detected up to a distance of approximately 120 m.
The efficacy of the radar sensor can be impaired by contamination such as slush or snow, or by en-vironmental conditions such as heavy rain or spray. In this case the area monitoring system (Front As-sist) will not work. The instrument cluster display shows the message Front Assist: no sensor view!. Clean the radar sensors as required => Front Assist will automatically be available again as soon as the radar sensor is no longer impaired.
Strong reflected radiation of the radar signal, e.g. in multi-storey car parks, can impair the function of Front Assist.
Front scan system (Front Assist)
r-f"'n First read and observe the introductory l.-lo:-1.1 information and safety warnings & on page 307.
The area in front of and around the radar sensor @ must not be covered by objects such as stick-ers, auxiliary headlights, face plates for number plates or the like, as this can impair the function of the Front Assist.
Any structural modifications to the vehicle, e.g. lowering the vehicle or making alterations to the front end trim, can impair the function of Front As-sist. Structural modifications should therefore al-ways be carried out by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
Incorrectly performed repairs to the front end of the vehicle can alter the position of the radar sensor and therefore impair the function of Front Assist. Repair work should therefore only be carried out by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
Switch off Front Assist if you suspect that the radar sensor has been damaged or its position has been altered. This can help to prevent sec-ondary damage. Have the radar sensor real-Igned.
• The radar sensor could be moved if it is hit, for example In parking manoeuvres. Readjust-Ing the sensor could impair the performance of the system or cause it to be switched off.
• Repair work on the radar sensor will require special knowledge and tools. Volkswagen rec-ommends using a Volkswagen dealership for this purpose.
• Remove snow with a brush, and remove Ice preferably with a solvent-free de-leer spray. The front scan system (Front Assist) is activated automatically when the ignition is switched on.
The system also retains the programmed setting when the ignition is next switched on. 1>
Driver assist systems 309