service VOLKSWAGEN UP! 2014 Owners Manual

Owner's manual*Owner's manual
Owner's manual
RCD 210, RCD 215
Replacement service schedule
Edition: 11.2012
Item number: 132.5R1.BUP.20
Refers to a section within a chapter that contains important information and safety
notes that should always be observed.
Indicates that the section is continued on the next page.
Indicates the end of a section.
Indicates situations in which the vehicle must be stopped as quickly as possible.
®Indicates a registered trademark. However, the absence of this symbol does not
constitute a waiver of the rights concerning any term.
⇒
Symbols like these refer you to warnings within the same section or on a given
page. They draw your attention to possible risks of accident or injury and explain
how they can be avoided.
⇒Cross reference to information about possible damage to your vehicle within the
same section or on a given page.
Texts with this symbol contain additional information on the protection of the environment.
Texts with this symbol contain additional information.
Thank you for choosing Volkswagen
By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-
date technology and a multitude of convenience functions for your use and enjoyment.
Before using your vehicle for the first time, please read and observe the information in this
owner's manual. It will quickly help you to become familiar with your vehicle and all of its
functions as well as making you aware of dangers to yourself and others and of how these
dangers can be avoided.
If you have any further questions about your vehicle, or if you think that the vehicle wallet has not
covered everything, please get in touch with your Volkswagen dealership. They will always be
happy to deal with your questions, suggestions or problems.
up!
Description of symbols
Texts with this symbol indicate dangerous situations which will lead to fatal or severe injuries
if you do not observe the warning.
DANGER
Texts with this symbol indicate dangerous situations which could lead to fatal or severe
injuries if you do not observe the warning.
WARNING
Texts with this symbol indicate dangerous situations which could lead to slight or severe
injuries if you do not observe the warning.
CAUTION
Texts with this symbol indicate situations which could cause vehicle damage if you do not
observe the warning.
NOTICE
Description of symbols
Thank you for choosing Volkswagen
About this owner's manual
Overview of the vehicle
Before the journey
While driving
Cleaning and maintenance
If and when
Abbreviations
Index
Epilog

SymbolMeaning ⇒See
Do not drive on!
The electromechanical steering is faulty or not working.
Driver or front passenger seat belt not fastened.
⇒ Seat belts
There are objects on the front passenger seat.
Fault in the alternator.⇒ Vehicle battery
Vehicles with start/stop system: manual engine start
required.
⇒ Pull-away assist
systems
Fault in the automated manual gearbox.⇒ Changing gear
Lit up: there is a fault in the ESC, or it has been switched of
for system-related reasons
OR: together with the ABS indicator lamp : ABS fault.
OR: the vehicle battery has been reconnected.
⇒ Braking, stopping
and parking
Flashing: ESC/TCS is taking corrective action.
Lit up: Traction Control fault or switched off for system-
related reasons.
Flashes: Traction Control active.
ABS faulty or not functioning.
The rear fog light is switched on.⇒ Lights
Lit up or flashing: catalytic converter fault.⇒ Engine
management
system and exhaust
purification system
Engine management system fault (Electronic Power
Controlyf.
Electromechanical steering function reduced.⇒ Steering
Petrol tank nearly empty.⇒ Filling the tank
Natural gas tank nearly empty.⇒ Filling the tank
Fault in airbag and belt tensioner system.⇒ Airbag system
Automated manual gearbox overheated, or the gears
cannot be selected correctly.⇒ Changing gear
Flashing: vehicle with an automated manual gearbox is not
secured from rolling away.
Changing gear
⇒ Changing gear
Braking, stopping
and parking
⇒ Braking, stopping
and parking
Turn signal left or right.⇒ Lights
Hazard warning lights switched on.⇒ In an emergency
Cruise control system is controlling the speed.⇒ Cruise control
system (CCSyf
Depress the brake pedal.
Changing gear
⇒ Changing gear
Braking, stopping
and parking
⇒ Braking, stopping
and parking
Main beam is switched on or the headlight flasher is being
operated.⇒ Lights
Engine coolant temperature is too low in vehicles with
natural gas engine.⇒ Coolant
Seat belt fastened for a rear seat passenger.
⇒ Seat belts
Seat belt not fastened for a rear seat passenger.
Immobilizer active.⇒ Starting and
stopping the engine
After switching on the ignition: Display to indicate that a
service is due soon.
⇒ Instruments
Black ice warning. The outside temperature is below
+4°C (+39°Fyf.
Flashing quickly: City emergency brake function braking
automatically or has braked automatically.
⇒ City emergency
brake function
Flashing slowly: City emergency brake function currently
not available.
City emergency brake function has been switched on
manually. Switches off after approx. 5 seconds.
City emergency brake function has been switched off
manually.
Lit up: start/stop system is available.
Flashing: start/stop system is not available.⇒ Pull-away assist
systemsStart/stop system is available, but an automatic engine stop
is not possible.

SymbolMeaning ⇒See
⇒ Changing gear
Flashing in conjunction with the remaining segments of the
fuel tank display: fuel tank nearly empty.⇒ Filling the tank
Note about information in the vehicle wallet.
Instruments
 Introduction
This chapter contains information on the followingsubjects:
⇒ Instrument overview
⇒ Displays
⇒ Service interval display
When the outside temperature is low, the display in the instrument cluster may take slightly longer
to appear than it does when the outside temperatures is higher.
Additional information and warnings:
\f

If several warning reports are detected, the symbols will appear for several seconds, one
after another. The symbols will continue to appear until the faults are rectified.
Service interval display
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The service display is shown on the instrument cluster ⇒ Fig. 10 or ⇒ Fig. 11②.
Service schedules at Volkswagen are divided into two categories, with oil change, e.g. interval
service, and without oil change, e.g. inspection service. This service interval display only provides
information on services that include oil change. The sticker on the door pillar of the vehicle and the
service schedule booklet provide information on all other services, for example, the next inspection
service or brake fluid service.
In vehicles with service dependent on the time/distance travelled, the service intervals are fixed.
Service
If a service is due, an acoustic signal will sound and a service reminder in text form will
appear for a few seconds when the ignition is switched on. Volkswagen recommends that the
scheduled service should be carried out within the next 100 km (approximately 62 milesyf.
Resetting the service interval display
If the service was not performed by a Volkswagen dealership, the display can be reset in the
instrument cluster as follows:
Switch off the ignition.
Press and hold the button.
Restart the ignition.
Release the  button and press it again briefly within approximately 10 seconds.
Do not reset the service interval display between service intervals otherwise incorrect data may be
shown.
The service message will go out after a few seconds once the engine is running or when the
button in the windscreen wiper level ⇒ Fig. 12① is pressed.
If the vehicle battery is disconnected for long periods, the system will not be able to calculate
the time when the next service is due. The service displays could then display incorrect information.
If this is the case then please observe the maximum service intervals shown in ⇒BookletService
schedule,.
Volkswagen information system
 Introduction
This chapter contains information on the followingsubjects:
⇒ Using the displays in the instrument cluster
⇒ Multifunction display (MFDyf
Various different displays can be accessed via the instrument cluster display once the ignition has
been switched on.
The scope of the displays in the instrument cluster depends on the vehicle electronics and the level
of vehicle equipment.
A qualified workshop can program and modify other functions depending on the vehicle equipment
level. Volkswagen recommends using a Volkswagen dealership for this purpose.
Additional information and warnings:
\f

Are any technical modifications required for driving the vehicle abroad, e.g. masking the
headlights?
Are the necessary tools, diagnostic equipment and spare parts available for service and
repair work?
Are there any Volkswagen dealerships in the destination country?
For petrol engines: is unleaded petrol with the correct octane number available?
And for gas engines: is compressed natural gas (CNGyfDYDLODEOH)XHO?
Are the correct engine oil (Engine oilyfDQGRWKHUVHUYLFHIOXLGVWKDWFRPSO\ZLWK9RONVZDJHQ
specifications available in the destination country?
Will the portable navigation unit Accessories, modifications, repairs and renewal of parts
work with the navigation data available in the destination country?
Are special tyres necessary for travelling in the destination country?
Checklist
In some countries, special safety standards and emissions-related legislation apply that may
differ from the construction of the vehicle. Volkswagen recommends that you visit your
Volkswagen dealership before travelling abroad to find out about any legal requirements and
the following issues at your destination:
Driving through water on roads
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Please follow these rules to help prevent damage to your vehicle when driving through water, for
example if the road is flooded:
\f

Engine and gearbox code, paint number, interior equipment. In the example, the engine
code is CCZB ⇒ Fig. 13A.
Optional extras, PR numbers
These vehicle data are also contained in the service schedule.
Type plate
The type plate ⇒ Fig. 13B can be seen on the lower part of the door pillar when the door is open.
Vehicles for certain export countries do not have a type plate.
The type plate contains the following data:
Gross vehicle weight rating
Gross axle weight rating, front
Gross axle weight rating, rear
Engine data
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
Petrol engines
Engine powerECMaximum torqueCylinders,
capacity
44 kW at
5,000 \f

Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional
remote control keys.
Every new key contains a microchip which must be encoded with the data for the vehicle's
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified
workshops and authorised key services that are qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified
workshop.
Press the buttons on the key only if the corresponding function is actually needed. Pressing
a button when the function is not required could lead to the vehicle being unlocked unintentionally
or the alarm going off. This also applies even when you are not within the effective range.
The function of the vehicle key can be affected temporarily if there is more than one
transmitter in the direct vicinity working on the same frequency (e.g. a two-way radio or mobile
telephoneyf.
Obstacles between the key and the vehicle, bad weather conditions and weak batteries can
reduce the range of the remote control.
If the buttons on the vehicle key ⇒ Fig. 16 or one of the central locking buttons ⇒ Central
locking system are pressed repeatedly within a short period of time, the central locking system will
switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if
necessary.
Mechanical vehicle key
Fig. 17 Mechanical vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
A mechanical vehicle key may be included in the set of keys ⇒ Fig. 17.
Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional
remote control keys.
Every new key contains a microchip which must be encoded with the data for the vehicle's
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified
workshops and authorised key services that are qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified
workshop.
Indicator lamp in the vehicle key
Every vehicle key contains electronic components. Protect the key from damage, moisture
and excessive vibration.
NOTICE

Switch off the seat heating when the seat is not occupied.
FunctionAction ⇒ Fig. 41
Switching onPress the  button. The seat heating is switched on at the
highest setting. All indicator lamps light up in the button.
Adjusting the heating
outputPress the button again until the required heating level is set.
Switching offPress the button until the indicator lamps in the button go out.
If the second temperature level has been switched on for more than 15 minutes, it will automatically
switch to the first temperature level. Only one indicator lamp will be lit up.
The seat heating should be switched off as soon as it is no longer needed. Fuel is otherwise
wasted.
Seat belts
 Introduction
This chapter contains information on the followingsubjects:
⇒ Warning lamp
⇒ Frontal collisions and the laws of physics
⇒ What happens to vehicle occupants who have not fastened their seat belts
⇒ Seat belt protection
⇒ Using seat belts
⇒ Fastening and unfastening seat belts
⇒ Seat belt routing
⇒ Automatic belt retractor, belt tensioner, belt tension limiter
⇒ Service and disposal of belt tensioners
Check the condition of all seat belts regularly. If the belt webbing, belt connections, belt retractor or
seat belt buckle become damaged, the seat belt in question should be replaced immediately by a
qualified workshop ⇒. The qualified workshop must use correct spare parts that are compatible
with the vehicle, equipment level and model year. Volkswagen recommends using a Volkswagen
dealership for this purpose.
Additional information and warnings:
\f

The belt tensioners are activated by sensors during severe frontal, side and rear collisions. They
tighten the seat belts against the direction in which they are pulled. A loose seat belt is retracted,
which can reduce the forward movement or the movement of the vehicle occupants in the direction
of the impact. The belt tensioner works together with the airbag system. If the side airbags are not
activated, the belt tensioner will not be activated if the vehicle rolls over.
A fine dust may be produced when the airbags are triggered. This is quite normal and does not
mean that there is a fire in the vehicle.
Belt tension limiter
The belt tension limiter reduces the pressure exerted by the seat belt on the body during an
accident.
All safety requirements must be observed when the vehicle or components of the system are
scrapped. Qualified workshops are familiar with these requirements ⇒ Service and disposal of belt
tensioners.
Service and disposal of belt tensioners
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Seat belts may become damaged during any work on the belt tensioners or while removing or
refitting any vehicle parts in conjunction with any other repair work. This damage will not always be
noticeable. The consequence may be that the belt tensioners could function incorrectly, or not
function at all, in the event of an accident.
Regulations must be observed to ensure that the effectiveness of the belt tensioner is not reduced
and that removed parts do not cause any injuries or environmental pollution. Qualified workshops
are familiar with these requirements.
The airbag modules and belt tensioners may contain perchlorate. Please comply with
legislation regarding disposal.
Airbag system
 Introduction
This chapter contains information on the followingsubjects:
⇒ Types of front passenger front airbag system
⇒ Indicator lamps
⇒ Description and function of the airbags
⇒ Front airbags
⇒ Switching the front passenger front airbag on and off manually using the key-operated switch
⇒ Side airbags
The vehicle is equipped with a front airbag for the driver and front passenger. The front airbags can
provide front seat occupants with additional chest and head protection if the seat, seat belts, head
restraints and, in the case of the driver, steering wheel are adjusted and used correctly. Airbags are
meant only for additional protection. The airbags are not a substitute for seat belts. Seat belts must
always be worn, even when the front seats are equipped with front airbags.
Additional information and warnings:
\f

The windscreen wipers will only function when the ignition is switched on.
The interval wipe for the windscreen depends on the speed of the vehicle. The wipers will
wipe more frequently as the vehicle moves faster.
The rear window wiper is switched on automatically if the front windscreen wipers are
switched on and reverse gear is engaged.
Windscreen wiper functions
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Windscreen wiper response in various situations:
When the vehicle is
stationary:
When switched on, the wipers will temporarily be switched to the next
setting down.
When the interval wipe is
switched on:
The wiper intervals are adjusted depending on the vehicle speed.
The faster the vehicle is travelling, the shorter the interval.
The wiper will try to wipe away any obstacles that are on the windscreen. The wiper will stop
moving if the obstacle blocks its path. Remove the obstacle and switch the wiper back on again.
Service position for the front windscreen wipers
Fig. 67 Wiper blades in service position
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The windscreen wiper arms can be lifted off the windscreen when in the service position ⇒ Fig. 67.
Carry out the following steps to move the windscreen wipers to the service position:
\f