change time VOLVO S60 2019 Warranty and Maintenance Records Information

QUALITY – SAFETY – DURABILITY – VALUEThe Volvo organization welcomes you to the Volvo family and thanks you
for purchasing your new Volvo.
From Design, Engineering, and Manufacturing to support activities in
Parts, Service, and Sales, high standards have been set to help ensure
your satisfaction and pride as an owner of a Volvo.
The warranties described in this booklet assure you that we stand
behind our products and services. To help protect your investment,
please pay close attention to the section describing owner’s
responsibilities for proper service and maintenance.
Your Owner’s Manual fully explains the functions, operation and comfort
features of your Volvo. It should be reviewed by you and others who may
have occasion to drive your Volvo.We wish you many years of safe and pleasurable driving in your new
Volvo.
All information and specifications contained in this manual are based on
the latest product information available at the time of publication. Volvo
reserves the right to make model changes at any time, or to change
specifications or designs without notice and without incurring obligation.
Your authorized Volvo retailer should be contacted with any questions
you may have.
© Volvo Car Corporation

5
SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle service
concern have been unsatisfactory, Volvo Car
Canada Limited participates in an impartial third
party mediation/ arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at
www.camvap.ca.
2019 Service and Maintenance
RequirementsCustomer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail
facility has performed a Customer Preparation
Service which includes a complete inspection
and servicing of your vehicle. The Customer
Preparation Service (CPS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.Oil and Filter Change IntervalThe correct oil and filter interval is every 10,000
miles = 16,000 km or 12 months WHICHEVER
COMES FIRST. For service intervals beyond
150,000 miles/240,000 kilometers, please
consult your authorized Volvo retailer.Cabin Air Filter All Models• Replacement every 20,000 miles (32,000 km)
• Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services and oil filter changes be based on a combination of time and
mileage.
The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for regular maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 10,000
miles = 16,000 km or every 12 months whichever
comes first.
Volvo recommends that you bring your vehicle
in for service at least once a year regardless of
mileage. For service intervals beyond 150,000
miles/240,000 kilometers, consult your authorized
Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. They are listed by
engine type with required emission related service
indicated. See the article “Maintenance Service
Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to


9
SERVICE AND MAINTENANCE
Oil viscosity
Incorrect viscosity oil can shorten engine life under
normal use. SAE 5W-30 will provide good fuel
economy and engine protection. See the viscosity
chart.Viscosity chartExtreme engine operation
Volvo oil VCC RBS0-2AE/SAE 0W20 is
recommended for extreme driving conditions.
Turbocharger Operating TipsIn order to maximize the efficiency and operation
of your vehicle, the following points should be
observed:
1. Oil change and filter replacement every
10,000 miles/16,000 km, or at a time interval
based on the type of driving and conditions as
detailed in your Owner’s Manual. You should
maintain a record of these services (repair
order receipts).
2. Do not use engine oil additives as they
may adversely affect the engine.
CAUTION
Never race the engine immediately after
starting. Oil flow may not reach some
lubricating points fast enough to prevent
turbocharger damage.
Before switching off the engine, let it operate
at idle for a short time to allow the spinning of
the turbocharger compressor’s turbine vanes to
slow. After hard driving, this idle time should last
a couple of minutes, during which the vanes will
slow and the compressor will cool down while
still receiving oil lubrication. If the turbine vanes
are spinning at high speeds when the engine is
switched off, there is a great risk of heat damage
and/or turbine seizure due to lack of lubrication.Do not race the engine just prior to switching
off!

31
Things You Should Know About Your
Volvo WarrantiesWhere Volvo Warranties ApplyThe Warranties described in this booklet apply to
new 2019 model year Volvo passenger vehicles
used for non-commercial purposes (i.e., personal/
family use). The vehicle must have been originally
sold by Volvo Car USA, LLC,
1 or Volvo Car Canada
Limited
1 and registered and operated in any of
the 50 states of the U.S., the District of Columbia,
any territories or commonwealths of the United
States, or any territories or provinces of Canada.
Any remaining portion of the warranties is fully
transferable to subsequent owners free-of-charge.
Previously Owned VolvosIf you have purchased a previously owned Volvo
and the New Vehicle Warranty has not expired,
you are entitled to the remaining portion of that
warranty. Please refer to the sections “Volvo
Ownership Change Request (U.S. ONLY)” or “Volvo
Owner Information Update Request (Canada only)”
in this booklet for information on how to provide
the changed ownership information.Warranty RepairsWarranty repairs which are required as a result of
defects in material or workmanship, and are brought
to the attention of an authorized Volvo retailer by
an owner, will be performed by an authorized Volvo
retailer only at no charge during the warranty period.To obtain repairs under warranty, contact an
authorized Volvo retailer and explain the condition.
We recommend your selling retail facility as they are
most familiar with your car, its service history, and
your driving habits. Have the maintenance records
section of this booklet and service records available.
Diagnosis and evaluation of the symptoms and
conditions will be made by any authorized Volvo
retailer.
Only repairs/diagnosis deemed by the retailer to
be covered under warranty will be made within a
reasonable period of time during normal business
hours. Parts will be repaired or replaced by an
authorized Volvo retailer only, using genuine
Volvo new or remanufactured parts or software,
at Volvo’s discretion. These are the recommended
parts for your Volvo. They meet the same design
and quality standards as those components
originally installed in your vehicle. All parts replaced
will become the property of Volvo for technical
material analysis or other usage.
Repairs required because of damage, misuse,
abuse, collision, normal wear and tear, incomplete
or improper maintenance are not covered by the
warranties. Also, specific items noted within each
section of the warranties under “What Is Not
Warranted” are excluded and will not be considered.
Owner’s Responsibilities:Maintenance/Servicing
You are responsible for the following maintenance
requirements:
• The operation, maintenance, and care of
your Volvo according to the instructions and
requirements listed in your Owner’s Manual
and Warranty and Maintenance Records
Information booklet.
• The parts/systems which require seasonal
servicing or replacement at recommended
maintenance intervals, such as (but not
limited to) tune-ups, air conditioning
recharge, cleaning, polishing, lubricants, and
replacement of consumable and wear items.
• The cost of parts and/or labor for required
maintenance services including (without
limitation), items listed for your model’s initial
service and subsequent maintenance service
intervals.
• Keeping a copy of all repair orders and
receipts as well as a record of all maintenance
services performed. Records of these services
will be required for substantiation of proper
maintenance.
WARRANTY
1 Volvo Car USA, LLC, Volvo Car Canada Limited are sometimes referred to in this booklet as “Volvo.” All such references to “Volvo” are intended to refer to Volvo Car Corporation, Volvo Car USA, LLC, and/or
Volvo Car Canada Limited.


32
WARRANTYWhen You Take DeliveryDefect or damage to paint, sheet metal,
upholstery, or other appearance items that may
occur prior to delivery usually are corrected during
the inspection process at the assembly plant and
the retailer facility. In the event you find any of
these concerns when you receive your vehicle,
notify your retailer without delay.Production ChangesVolvo reserves the right to make changes in or
additions to passenger cars manufactured and/
or sold by Volvo at any time without incurring any
obligation to make the same or similar changes to
passenger cars previously manufactured or sold
by Volvo.Maintenance & ServicingIt is recommended that you use your authorized
Volvo retailer for maintaining and servicing your
vehicle. Your Volvo retailer employs factory trained
technicians and is focused on offering you the
best overall experience with your new Volvo
product. Additionally your authorized Volvo retailer
is prepared to make sure that any revisions or
upgrades, as required by Volvo, will be performed
on your vehicle. (This excludes upgrades of a
cosmetic nature which are made to the car over
time. See also “Production Changes”).
Volvo’s 2019 New Vehicle Limited
Warranty–U.S./New Vehicle
Warranty–CanadaWhat Is WarrantedVolvo warrants that repairs required to Volvo
passenger vehicles due to defects in material
or workmanship and occurring under normal
use will be made at no charge for parts and/ or
labor during the warranty period. Those parts and
services not covered are detailed in this section
and should be carefully reviewed.LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.The Warranty Period—Four (4) years/
50,000 Miles/80,000 KmThe warranty period for repairs is four (4) years
or 50,000 miles/80,000 kilometers, whichever
occurs first. (Vehicles used for commercial purposes are covered for one (1) year
15,000 miles/24,000 kilometers, whichever
occurs first.)
The warranty starts on the date the vehicle is sold/
delivered to the first retail purchaser or put into
service, whichever occurs first.
Vehicles placed into Retailer Demonstrator Service
will receive the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada) period when retailed.
Certain components are covered by specific
warranties, such as the Federal Emissions
Warranty. Once the specific warranty period is
over, these components will be covered under the
remaining New Vehicle Limited Warranty.
Genuine Volvo AccessoriesIf a Volvo-approved accessory is purchased and
installed by a Volvo retailer as part of your new
vehicle purchase, the warranty period is four
(4) years or 50,000 miles/80,000 kilometers,
whichever occurs first. The warranty period will
start and run concurrently with the New Vehicle
Limited Warranty. If a Volvo- approved accessory is
installed by a Volvo retailer after your new vehicle
purchase, it will be warranted for the balance
of your New Vehicle Limited Warranty period,
or for a period of two (2) years from the date
of installation, whichever is longer. Accessories
purchased but not installed by a Volvo retailer will
be covered for a period of one (1) year from 

36
WARRANTYGenuine Volvo Replacement Parts
and Accessories, Limited Warranty–
U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants to the retail purchaser of each new
genuine Volvo replacement part and accessory,
that such part or accessory will be free from
defects in material or workmanship.
During the warranty period, any such defective
part or accessory will be exchanged or repaired at
Volvo’s discretion without charge, but only by an
authorized Volvo retailer.
If, and only if, such part or accessory was originally
installed by an authorized Volvo retailer, the labor
for removal and replacement will also be covered
by this warranty.
NOTE
Parts replaced free of charge under the terms
of another Volvo warranty are not subject to
the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty (U.S.), Genuine Volvo Replacement
Parts and Accessories Warranty (Canada).
Those parts will be warranted for 90 days
or the remainder of the original warranty,
whichever is greater.
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state, province to province. Some states/
provinces do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.Warranty PeriodGenuine Volvo Accessories
If a Volvo-approved accessory is purchased and
installed by a Volvo retailer as part of your new
vehicle purchase, the warranty period is four
(4) years or 50,000 miles/80,000 kilometers,
whichever occurs first. The warranty period will
start and run concurrently with the New Vehicle
Limited Warranty. If a Volvo-approved accessory is
installed by a Volvo retailer after your new vehicle
purchase, it will be warranted for the balance
of your New Vehicle Limited Warranty period,
or for a period of two (2) years from the date of
installation, whichever is longer. Some genuine
Volvo parts/accessories are covered by their own
specific limited warranty for a different period. For
those parts/accessories, the applicable warranty
is supplied at the time of purchase, including a list
of conditions and limitations.
What Is Not Warranted• Labor for removal and replacement of a
defective part or accessory sold, BUT NOT
INSTALLED, by an authorized Volvo retailer.
In such cases, the defective part/ component
or accessory will be exchanged, repaired, or
replaced at the discretion of Volvo.
• Parts or accessories not sold, supplied, or
approved by Volvo.
• Failures resulting from improper installation of
parts or accessories, a lack of maintenance or
improper maintenance.
• Damage because of normal wear and tear.
• The loss of vehicle use, loss of time,
inconvenience, or other incidental charges
such as telephone calls, towing, lodging, car
rental, or food, and/or other consequential
damages, except where required by law.
• Failure resulting from misuse, abuse,
negligence, overloading, modifications,
accidents or racing.Purchaser’s ObligationsWhen requesting warranty repairs on replacement
parts or accessories, the purchaser must present
evidence of purchase (sales ticket or repair order
showing payment to any authorized Volvo retailer
in the United States or Canada), during normal
business hours.

37
WARRANTY

Volvo’s Corrosion Protection, Limited
Warranty–U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants that your 2019 model year
Volvo’s original painted body sheet metal panels
will remain free from the following conditions
which result from defects in design, material or
workmanship under normal use and operating
conditions (except for those items listed under
“What Is Not Warranted”):
1. Defects to the exterior painted sheet metal
surfaces for a period of one (1) year.
4
2. Perforation of the body sheet metal panels for a
period of twelve (12) years.LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you.For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
Warranty PeriodThe warranty period is for a total of twelve (12)
years. There is no mileage/kilometer limitation.
The warranty begins with the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.Warranty RepairsUnder the terms of this warranty, only an
authorized Volvo retail facility will repair or replace,
at Volvo’s discretion, the affected body sheet
metal panels free of charge. Repairs will be made
within a reasonable period of time, during normal
business hours.Corrosion Protection WarrantyShould any part of the bodywork of the vehicle be
perforated by rust corrosion, the panel(s) affectedly
the perforation will be repaired or replaced by any
Volvo dealer or workshop authorized by Volvo,
completely free of charge, regardless of any
change in vehicle ownership. The term “perforation”
means hole that penetrates the bodywork caused
by corrosion from the inside or underside as a
result of faulty manufacture or materials.
What Is Not Warranted• Exhaust system, driveline, steering, braking or
suspension components, bumpers, wheels,
wheel covers, and mirrors.
• Damage to the body caused by accident,
misuse, abuse, negligence, alteration, fire or
battery acid.
• Damage resulting from stone-chipping,
mechanical damage, scratches, dents,
industrial fall-out, environmental damage
(including, but not limited to, chemicals,
tree sap, other atmospheric conditions, etc.)
hailstones, road hazards, or other acts of
nature, and unrepaired accident damage.
• Improper or substandard repair work.
• Defects or failures resulting from the use
of new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Normal aging of paint because of use,
exposure and climate, including oxidation,
fading, etc.
• Damage caused by the application of
aftermarket paint protection coatings.
• Damage created as a result of improper
retreatment of components following repair.
4 Volvo does not recommend the use of aftermarket long-life or durable paint protection coatings, some of which may claim to prevent pitting, fading, oxidation, etc. These coatings have not been tested by Volvo
for compatibility with your vehicle’s clear coat. Some of them may cause the clear coat to soften, crack, or cloud. Damage caused by application of aftermarket paint protection coatings will not be covered
under your vehicle’s paint warranty. Use only paint protection products approved by Volvo. Consult your Volvo retailer for additional information.

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WARRANTY
Transitional Zero Emissions (TZEV)
VehiclesModel year 2019 vehicles with engine VIN code
BR sold and registered in California, Connecticut,
Maine, Massachusetts, Maryland, New Jersey,
New York, Oregon, Rhode Island or Vermont are
classified as Transitional Zero Emissions
(TZEV) vehicles. TZEV vehicles have a defects
and performance emissions warranty on all
emissions components for fifteen (15) years or
150,000 miles, whichever occurs first.
Complimentary Factory Scheduled
Maintenance (FSM) Program (U.S.
Only)General InformationTo further enhance the Volvo ownership
experience, your 2019 model year Volvo
vehicle sold new and registered in the US by
an authorized Volvo retailer includes the Volvo
Complimentary Factory Scheduled Maintenance
(FSM) Program. This maintenance program is
designed to complement your Volvo warranty and
will help ensure trouble free operation of your
Volvo vehicle.
The Volvo Complimentary FSM program is
honored at any authorized Volvo retailer in the
United States. Coverage begins with the date the
vehicle is delivered to the original purchaser or
the original lessee, or on the date the vehicle is
placed in service as a demonstrator. This program
is associated with the vehicle and cannot be
transferred to another vehicle.
The Volvo Complimentary Factory Scheduled
Maintenance (FSM) program is transferred
automatically to subsequent owners of the vehicle
within the program period.
Volvo reserves the right to make changes to or
terminate this program at any time.
Program coverageThe Volvo Complimentary Factory Scheduled
Maintenance (FSM) program offers:
• Scheduled maintenance coverage for the first
3 (three) years or up to 36,000 miles
• The first three regularly scheduled
maintenance services at 10,000, 20,000 and
30,000 miles as outlined in the table in the
article “Maintenance Service Operations” in
this booklet.Owner’s ResponsibilitiesEach recommended service must be performed
within 1,500 miles of the normal service interval
listed, see the table in the article “Maintenance
Service Operations” in this booklet.
You will be responsible for maintenance
costs when mileage precede or exceeds the
recommended interval by 1,500 miles
8.
Service intervals missed will not be performed.
Authorized Volvo retailers will perform the service
that is appropriate for the mileage or age of the
vehicle.
Items Not Covered• Wear items outlined in the article “Volvo’s
2019 New Vehicle Limited Warranty–U.S./
New Vehicle Warranty–Canada” in this
booklet.

8 Volvo recommends that you bring your vehicle in for service at least once a year regardless of mileage. In such cases Volvo will cover the recommended services at one (1) per year for the first three (3) years.