service VOLVO S60 2020 Warranty and Maintenance Records Information

21
Maintenance Service No. 8Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 9Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 10Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMPSERVICE AND MAINTENANCE


22
SERVICE AND MAINTENANCE

Maintenance Service No. 11Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 12Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 13Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCE
Maintenance Service No. 14Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 15Carried out
miles/km
Date
MileageRetailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCEBrake Fluid ChangesThe following pages contain brake fluid change
interval records.
3rd Year 1Carried out
Date
Odometer readingService Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP
6th Year 1Carried out
Date
Odometer readingService Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP

25
SERVICE AND MAINTENANCE
9th Year 1Carried out
Date
Odometer readingService Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP
12th Year 1Carried out
Date
Odometer readingService Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP
Overseas Operations/Global Special
SalesGeneral informationThe warranties provided in this booklet are for
2020 Volvo passenger vehicles built to U.S. or
Canadian specifications sold by Volvo Car USA,
LLC or Volvo Car Canada Limited and normally
operated and registered in any of the 50 states of
the U.S., the District of Columbia, any territories
or commonwealths of the United States, or any
territories or provinces of Canada. Volvo Car
Corporation is responsible for meeting the warranty
obligations set forth in the 2020 Warranty and
Maintenance Records Information Manual.Travel Outside of the U.S. and Canada Should warranty repairs be required while you
are temporarily abroad, bring your Volvo to any
authorized Volvo retailer for repairs. These repairs
will be covered under the Volvo Car USA, LLC
New Vehicle Limited Warranty or the Volvo Car
Canada Limited New Vehicle Warranty.Registration Outside of the U.S. or
CanadaIf you register your U.S. or Canadian specification
vehicle outside of the 50 states of the U.S., the
District of Columbia, or the territories or provinces
of Canada, the New Vehicle Limited Warranty
(U.S.) or New Vehicle Warranty (Canada) will still
apply, only if the vehicle was originally registered in
the U.S. or Canada.


26
SERVICE AND MAINTENANCETourist and Diplomat SalesU.S. and Canadian specification vehicles sold by
Volvo OSD or GSS for ultimate use in the U.S.
or Canada and operating abroad are covered by
the Volvo Car USA, LLC New Vehicle Limited
Warranty or the Volvo Car Canada Limited New
Vehicle Warranty.


31
Things You Should Know About Your
Volvo WarrantiesWhere Volvo Warranties ApplyThe Warranties described in this booklet apply to
new 2020 model year Volvo passenger vehicles.
The vehicle must have been originally sold by Volvo
Car USA, LLC,
1 or Volvo Car Canada Limited
1 and
registered and operated in any of the 50 states of
the U.S., the District of Columbia, any territories
or commonwealths of the United States, or any
territories or provinces of Canada. Any remaining
portion of the warranties is fully transferable to
subsequent owners free-of-charge.
Previously Owned VolvosIf you have purchased a previously owned Volvo
and the New Vehicle Warranty has not expired,
you are entitled to the remaining portion of that
warranty. Please refer to the sections “Volvo
Ownership Change Request (U.S. ONLY)” or
“Volvo Owner Information Update Request
(Canada only)” in this booklet for information
on how to provide the changed ownership
information.Warranty RepairsWarranty repairs which are required as a result
of defects in material or workmanship, and are
brought to the attention of an authorized Volvo
retailer by an owner, will be performed by an
authorized Volvo retailer only at no charge during
the warranty period.To obtain repairs under warranty, contact an
authorized Volvo retailer and explain the condition.
We recommend your selling retail facility as they are
most familiar with your car, its service history, and
your driving habits. Have the maintenance records
section of this booklet and service records available.
Diagnosis and evaluation of the symptoms and
conditions will be made by any authorized Volvo
retailer.
Only repairs/diagnosis deemed by the retailer to
be covered under warranty will be made within a
reasonable period of time during normal business
hours. Parts will be repaired or replaced by an
authorized Volvo retailer only, using genuine
Volvo new or remanufactured parts or software,
at Volvo’s discretion. These are the recommended
parts for your Volvo. They meet the same design
and quality standards as those components
originally installed in your vehicle. All parts replaced
will become the property of Volvo for technical
material analysis or other usage.
Repairs required because of damage, misuse,
abuse, collision, normal wear and tear, incomplete
or improper maintenance are not covered by
the warranties. Also, specific items noted within
each section of the warranties under “What Is
Not Warranted” are excluded and will not be
considered.
Owner’s Responsibilities:Maintenance/Servicing
You are responsible for the following maintenance
requirements:•
The operation, maintenance, and care of
your Volvo according to the instructions and
requirements listed in your Owner’s Manual
and Warranty and Maintenance Records
Information booklet.
•
The parts/systems which require seasonal
servicing or replacement at recommended
maintenance intervals, such as (but not
limited to) tune-ups, air conditioning
recharge, cleaning, polishing, lubricants, and
replacement of consumable and wear items.
•
The cost of parts and/or labor for required
maintenance services including (without
limitation), items listed for your model’s initial
service and subsequent maintenance service
intervals.
•
Keeping a copy of all repair orders and
receipts as well as a record of all maintenance
services performed. Records of these services
will be required for substantiation of proper
maintenance.
WARRANTY
1 Volvo Car USA, LLC, Volvo Car Canada Limited are sometimes referred to in this booklet as “Volvo.” All such references to “Volvo” are intended to refer to Volvo Car Corporation, Volvo Car USA, LLC, and/or Volvo
Car Canada Limited.


32
WARRANTYWhen You Take DeliveryDefect or damage to paint, sheet metal,
upholstery, or other appearance items that may
occur prior to delivery usually are corrected during
the inspection process at the assembly plant and
the retailer facility. In the event you find any of
these concerns when you receive your vehicle,
notify your retailer without delay.Production ChangesVolvo reserves the right to make changes in or
additions to passenger cars manufactured and/
or sold by Volvo at any time without incurring any
obligation to make the same or similar changes to
passenger cars previously manufactured or sold
by Volvo.Maintenance & ServicingIt is recommended that you use your authorized
Volvo retailer for maintaining and servicing your
vehicle. Your Volvo retailer employs factory trained
technicians and is focused on offering you the
best overall experience with your new Volvo
product. Additionally your authorized Volvo retailer
is prepared to make sure that any revisions or
upgrades, as required by Volvo, will be performed
on your vehicle. (This excludes upgrades of a
cosmetic nature which are made to the car over
time. See also “Production Changes”).
Volvo’s 2020 New Vehicle Limited
Warranty–U.S./New Vehicle
Warranty–CanadaWhat Is WarrantedVolvo warrants that repairs required to Volvo
passenger vehicles due to defects in material or
workmanship and occurring under normal use
will be made at no charge for parts and/ or labor
during the warranty period. Those parts and
services not covered are detailed in this section
and should be carefully reviewed.LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.The Warranty Period—Four (4) years/
50,000 Miles/80,000 KmThe warranty period for repairs is four (4) years
or 50,000 miles/80,000 kilometers, whichever
occurs first.
The warranty starts on the date the vehicle is sold/
delivered to the first retail purchaser or put into
service, whichever occurs first.Vehicles placed into Retailer Demonstrator Service
will receive the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada) period when retailed.
Certain components are covered by specific
warranties, such as the Federal Emissions
Warranty. Once the specific warranty period is
over, these components will be covered under the
remaining New Vehicle Limited Warranty.
Genuine Volvo AccessoriesIf a Volvo-approved accessory is purchased and
installed by a Volvo retailer as part of your new
vehicle purchase, the warranty period is four
(4) years or 50,000 miles/80,000 kilometers,
whichever occurs first. The warranty period will
start and run concurrently with the New Vehicle
Limited Warranty. If a Volvo- approved accessory is
installed by a Volvo retailer after your new vehicle
purchase, it will be warranted for the balance
of your New Vehicle Limited Warranty period,
or for a period of two (2) years from the date
of installation, whichever is longer. Accessories
purchased but not installed by a Volvo retailer will
be covered for a period of two (2) years from


33
WARRANTY

the date the part was originally purchased. Some
genuine Volvo parts/accessories are covered by
their own specific limited warranty for a different
period. For those parts/accessories, the applicable
warranty is supplied at the time of purchase,
including a list of conditions and limitations.Customer AssistanceShould you have questions regarding the
warranties or repairs, please review the article
“Customer Support and Assistance” in this
booklet for owner information and instructions.
Non-commercial vehicles are covered by On Call
®,
a roadside assistance program which provides
coverage for some specific items not covered by
the warranties (e.g., towing). A separate booklet
describing this program is supplied in your
Owner’s Wallet.
Wear and Tear ItemsAs part of your vehicle’s normal service and
maintenance requirements, certain parts may
need to be replaced due to wear and tear. Since
these parts are consumed at varying rates,
replacement is based on the operation and
condition of your vehicle and on fixed schedules
under normal operation and use of your vehicle.
These items include, but may not be limited to,
the following list: filters, fuses, belts, brake pads,
brake rotors, wiper blades, shock absorbers, floor
mats, upholstery/rugs, etc.
Replacement of these items are the owner’s
responsibility, with the exception of those items
covered during the Adjustments Coverage Period
(see the following section) or where specific
manufacturing defects may be demonstrated.
Adjustments CoverageAdjustments which are refinements to the original
factory fittings and alignments, and which are
required as part of the break-in period, will be
made during the Adjustments Coverage Period.
Exceptions are items covered under normal
maintenance services, including Pre-Delivery or
items excluded in the New Vehicle section. The
duration of the adjustment coverage is twelve
(12) months or 12,000 miles/20,000 kilometers,
whichever occurs first.
The term “Adjustments” as used in this warranty
refers to minor repairs not usually associated with
the replacement of parts or normal maintenance
service items. Parts which are covered for
replacement because of wear during the
Adjustments Period only are: brake pads, brake
rotors and shock absorbers. These items may also
be covered under the Basic Warranty Period if
manufacturing defects cause the failure. Examples
of labor only repairs which are covered during the
Adjustments Period are wheel balancing, window
regulator adjustment and hood adjustment.Battery (non-hybrid models only)Under the New Vehicle Limited Warranty, the
original equipment battery installed in your 2020
Volvo is covered against defects in parts and
labor for four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first.
What Is Not Warranted Tires•
Tires fitted to the vehicle as original
equipment are warranted separately by the
tire manufacturer. Therefore, any adjustments
must be handled through their authorized
service outlet.
•
The applicable tire warranty booklet is in the
Owner’s Wallet.
Routine Maintenance and Services
•
Repairs which are required because of a lack
of maintenance, or improper maintenance.
Correct maintenance procedures are
referenced in your Owner’s Manual or
the Warranty and Maintenance Records
Information booklet.
•
Scheduled or unscheduled maintenance
services.

34
WARRANTY

Damage/Deterioration/Corrosion•
Vehicles severely damaged and/or declared to
be a total loss by an insurer.
•
Vehicles substantially reassembled or repaired
from parts obtained from another vehicle
previously in operation.
•
The use of fuel and/or oil, or other fluids which
do not meet the Volvo-approved standards
as set forth in the Owner’s Manual, Volvo
Service Literature or in the articles “Fuel
requirements” and “Engine oil” in this booklet.
•
Failures resulting from misuse, abuse,
negligence, overloading, modifications
(including the electronic management
system(s), accidents or racing.
•
Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
•
Defects or failures resulting from incorrect
diagnosis by an independent repair shop.
•
Failures resulting from continued operation
of the vehicle after a warning light, gauge
reading, or other indication advises of a
mechanical or operational problem (e.g., dash
instrumentation indicates overheat, loss of oil
pressure, etc.).
•
Environmental damage to the vehicle’s surface
which is beyond Volvo’s control, such as
airborne fall-out (including chemicals, tree
sap, etc.) or other atmospheric conditions,
hailstones, road hazards, stone chips or other
acts of nature. Exterior painted surfaces are
covered by the Corrosion Protection Limited
Warranty, see the article “Volvo’s Corrosion
Protection, Limited Warranty–U.S./Warranty–
Canada” in this booklet.
•
Damage to the interior (soft trim, upholstery,
and seating areas) resulting from normal wear
and tear, misuse, abuse, or negligence.
Glass
Glass breakage, unless it occurs because of
defects in material or workmanship.
Odometer Tampering
Repairs on vehicles for which the true odometer
mileage cannot be readily determined.
Inconvenience/Incidental Charges
The loss of vehicle use, loss of time, telephone
calls, towing, lodging, car rental, food, and other
incidental and consequential damages.
NOTE
Parts replaced free of charge under the terms
of the New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) are not subject
to the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty. Those parts will be warranted for
90 days or the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada), whichever is greater.Hybrid models onlyHybrid battery
Under the New Hybrid Vehicle Limited Warranty,
the original equipment battery installed in your
2020 Volvo is covered against defects in parts
and labor for eight (8) years or 100,000 miles/
160,000 kilometers, whichever occurs first.
2
NOTE
Batteries are subject to natural wear out due
to ageing and usage. If the battery capacity is
lower than 55% of original status (according
to specification) at 8 years or 100,000 miles/
160,000 kilometers, whichever occurs first
3,
the battery will be replaced free of charge.
2 California Hybrid Battery coverage is ten (10) years or 150,000 miles, whichever occurs first.3 Model year 2020 vehicles sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont if the battery capacity is lower than 50% of
original status at 10 years or 150,000 miles , whichever occurs first will have the battery replaced free of charge..