phone VOLVO S60 2021 Warranty and Maintenance Records Information

4
Customer Support and Assistance
Your satisfaction with Volvo products and services is
of prime importance. Volvo takes pride in producing
a quality vehicle, and our efforts are supported by a
strong retailer network.
Should you have any questions concerning service
or your Volvo’s performance, your retailer will be
happy to answer them for you.
General InformationWe suggest you keep records of all your
interactions with the retailer referencing
maintenance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe has
not been addressed to your satisfaction, we ask
that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.). Explain
exactly what caused the problem and ask what
action will be taken. If the matter remains
unresolved after a reasonable length of time,
then
2. Discuss the matter with the General Manager,
explaining what occurred in Step #1. 3.
If the concern has still not been addressed
to your satisfaction, please contact Volvo’s
Customer Care Center. You may contact us
via phone, mail or e-mail. The Customer Care
Center will need the following information from
you:
• Your name, address, and daytime telephone
number
• Vehicle Identification Number (found on your
Vehicle Registration Card, Vehicle Certificate
of Ownership, and located on the upper left
corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing Retail
Facility)
• Description of the problem
NOTE
In the U.S. –
In certain states, the consumer may be
required to provide written notice of an alleged
nonconformity to Volvo. In certain states,
Volvo may be required to notify the consumer
if the consumer is required to first resort to an
informal dispute procedure.
In the U.S., contact:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive
Rockleigh, NJ 07647-0914
1-(800)-458-1552
http://volvo.custhelp.com/
In Canada, contact:
Volvo Car Canada Limited
Customer Care Centre
9130 Leslie Street Suite 101
Richmond Hill, Ontario L4B 0B9
1-(800)-663-8255
[email protected]
www.volvocars.com/ca
SERVICE AND MAINTENANCE

7
SERVICE AND MAINTENANCE
Demanding driving
In demanding driving conditions, such as
operating the vehicle in hot weather, towing a
trailer, or driving for extended periods at higher
altitudes than normal, it may be advisable to
switch to higher octane fuel (91 or higher) or
to change gasoline brands to fully utilize your
engine’s capacity, and for the smoothest possible
operation.
NOTE
When switching to higher octane fuel or
changing gasoline brands, it may be necessary
to fill the tank more than once before a
difference in engine operation is noticeable.
Fuel FormulationsDo not use gasoline that contains lead as a knock
inhibitor, and do not use lead additives. Besides
damaging the exhaust emission control systems
on your vehicle, lead has been strongly linked to
certain forms of cancer.
Many fuels contain benzene as a solvent.
Unburned benzene has been strongly linked to
certain forms of cancer. If you live in an area where
you must fill your own gas tank, take precautions.
These may include:
• standing upwind away from the filler nozzle
while refueling
• refueling only at gas stations with vapor
recovery systems that fully seal the mouth of
the filler neck during refueling
• wearing neoprene gloves while handling a fuel
filler nozzle.
WARNING
California Proposition 65
Operating, servicing and maintaining a
passenger vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm. To
minimize exposure, avoid breathing exhaust, do
not idle the engine except as necessary, service
your vehicle in a well ventilated area and wear
gloves or wash your hands frequently when
servicing your vehicle. For more information
go to www.P 65Warnings.ca.gov/passenger-
vehicle.
Use of AdditivesWith the exception of gas line antifreeze during
winter months, do not add solvents, thickeners,
or other store-bought additives to your vehicle’s
fuel, cooling, or lubricating systems. Overuse may
damage your engine, and some of these additives
contain organically volatile chemicals. Do not
needlessly expose yourself to these chemicals.
WARNING
Never carry a cell phone that is switched
on while refueling your vehicle. If the phone
rings, this may cause a spark that could ignite
gasoline fumes, resulting in fire and injury.
WARNING
Carbon monoxide is a poisonous, colorless, and
odorless gas. It is present in all exhaust gases.
If you ever smell exhaust fumes inside the
vehicle, make sure the passenger compartment
is ventilated, and immediately return the
vehicle to a trained and qualified Volvo service
technician for correction.
Deposit control gasoline (detergent
additives)
Volvo recommends the use of detergent gasoline
to control engine deposits. Detergent gasoline
is effective in keeping injectors and intake valves
clean. Consistent use of deposit control gasolines
will help ensure good drivability and fuel economy.
If you are not sure whether the gasoline contains
deposit control additives, check with the service
station operator.
NOTE
Volvo does not recommend the use of external
fuel injector cleaning systems.
Unleaded fuelEach Volvo has a three-way catalytic converter
and must use only unleaded gasoline. U.S. and
Canadian regulations require that pumps delivering
unleaded gasoline be labeled “UNLEADED”. Only
these pumps have nozzles which fit your vehicle’s
filler inlet. It is unlawful to dispense leaded fuel into
a vehicle labeled “unleaded gasoline only”. Leaded
gasoline damages the threeway catalytic converter
and the heated oxygen sensor system. Repeated
use of leaded gasoline will lessen the effectiveness

29
WARRANTY
Transitional Zero Emissions VehiclesEmissions Defects and Performance Model year 2021 vehicles with engine VIN code BR or BK sold and registered
in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey,
New York, Oregon, Rhode Island or Vermont are classified as Transitional Zero Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance
emissions warranty on all emissions components, except the hybrid battery, for fifteen (15) years or 150,000 miles, whichever occurs first.
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada 4 years unlimited mileage (refer to the separate booklet in the Owner’s Wallet)
Tow For Life (U.S. Only) Complimentary towing provided for all out-of-warranty vehicles to an
authorized Volvo retailer, within a 25-mile radius
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B California Hybrid Battery Warranty is only applicable on TZEV vehicles.
C Volvo continues coverage under the new car warranty for four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first.
Non-hybrid models only
New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) 4 years/50,000 miles/80,000 kilometers
Battery Warranty (12V and Support Battery)
A4 years/50,000 miles/80,000 kilometers, Full Coverage
Adjustments 1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S. 5 years/unlimited mileage/kilometers
Corrosion Protection 12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada Short-Term
B2 years/24,000 miles/40,000 kilometers
Long-Term 8 years/80,000 miles/130,000 kilometers
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and Washington

30
PerformanceB3 years/50,000 miles
Defects Short-Term
B3 years/50,000 miles
Defects Long-Term 7 years/70,000 miles
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada 4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
Tow For Life (U.S. Only) Complimentary towing provided for all out-of-warranty vehicles to an
authorized Volvo retailer, within a 25-mile radius
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, which ever occurs first.
WARRANTY

34
WARRANTY
Damage/Deterioration/Corrosion• Vehicles severely damaged and/or declared to
be a total loss by an insurer.
• Vehicles substantially reassembled or repaired
from parts obtained from another vehicle
previously in operation.
• The use of fuel and/or oil, or other fluids which
do not meet the Volvo-approved standards
as set forth in the Owner’s Manual, Volvo
Service Literature or in the articles “Fuel
requirements” and “Engine oil” in this booklet.
• Failures resulting from misuse, abuse,
negligence, overloading, modifications
(including the electronic management
system(s), accidents or racing.
• Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Defects or failures resulting from incorrect
diagnosis by an independent repair shop.
• Failures resulting from continued operation
of the vehicle after a warning light, gauge
reading, or other indication advises of a
mechanical or operational problem (e.g., dash
instrumentation indicates overheat, loss of oil
pressure, etc.).
• Environmental damage to the vehicle’s surface
which is beyond Volvo’s control, such as
airborne fall-out (including chemicals, tree
sap, etc.) or other atmospheric conditions,
hailstones, road hazards, stone chips or other
acts of nature. Exterior painted surfaces are
covered by the Corrosion Protection Limited
Warranty, see the article “Volvo’s Corrosion
Protection, Limited Warranty–U.S./Warranty–
Canada” in this booklet.
• Damage to the interior (soft trim, upholstery,
and seating areas) resulting from normal wear
and tear, misuse, abuse, or negligence.
Glass
Glass breakage, unless it occurs because of
defects in material or workmanship.
Odometer Tampering
Repairs on vehicles for which the true odometer
mileage cannot be readily determined.
Inconvenience/Incidental Charges
The loss of vehicle use, loss of time, telephone
calls, towing, lodging, car rental, food, and other
incidental and consequential damages.
NOTE
Parts replaced free of charge under the terms
of the New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) are not subject
to the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty. Those parts will be warranted for
90 days or the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada), whichever is greater.
Batteries
12 Volt and Support Batteries
Under the New Vehicle Limited Warranty, the
original equipment 12 volt and support batteries
installed in your 2021 Volvo are covered against
defects in parts and labor labor for four (4) years
or 50,000 miles/80,000 kilometers, whichever
occurs first.
Hybrid Battery
Under the New Hybrid Vehicle Limited Warranty,
the original equipment hybrid battery installed in
your 2021 Volvo is covered against defects in parts
and labor for eight (8) years or 100,000 miles/
160,000 kilometers, whichever occurs first.
2
NOTE
Batteries are subject to natural wear out due
to ageing and usage. If the battery capacity is
lower than 55% of original status (according
to specification) at 8 years or 100,000 miles/
160,000 kilometers, whichever occurs first
3,
the battery will be replaced free of charge.
2 California Hybrid Battery coverage, applicable to TZEV models only, is ten (10) years or 150,000 miles, whichever occurs first.3 Model year 2021 vehicles sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont, are classified as TZEV vehicles. If the battery
capacity is lower than 50% of original status at 10 years or 150,000 miles, whichever occurs first, the battery will be replaced free of charge.

36
WARRANTY
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state, province to province. Some states/
provinces do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.Warranty Period
Genuine Volvo Accessories
If a Volvo-approved accessory is purchased and
installed by a Volvo retailer as part of your new
vehicle purchase, the warranty period is four
(4) years or 50,000 miles/80,000 kilometers,
whichever occurs first. The warranty period will
start and run concurrently with the New Vehicle
Limited Warranty. If a Volvo-approved accessory is
installed by a Volvo retailer after your new vehicle
purchase, it will be warranted for the balance
of your New Vehicle Limited Warranty period,
or for a period of two (2) years from the date
of installation, whichever is longer. Accessories
purchased but not installed by a Volvo retailer will
be covered for a period of two (2) years from the
date the accessory was originally purchased. Some
genuine Volvo parts/accessories are covered by
their own specific limited warranty for a different
period. For those parts/accessories, the applicable
warranty is supplied at the time of purchase,
including a list of conditions and limitations.
What Is Not Warranted• Labor for removal and replacement of a
defective part or accessory sold, BUT NOT INSTALLED, by an authorized Volvo retailer.
In such cases, the defective part/ component
or accessory will be exchanged, repaired, or
replaced at the discretion of Volvo.
• Parts or accessories not sold, supplied, or
approved by Volvo.
• Failures resulting from improper installation of
parts or accessories, a lack of maintenance or
improper maintenance.
• Damage because of normal wear and tear.
• The loss of vehicle use, loss of time,
inconvenience, or other incidental charges
such as telephone calls, towing, lodging, car
rental, or food, and/or other consequential
damages, except where required by law.
• Failure resulting from misuse, abuse,
negligence, overloading, modifications,
accidents or racing.
Purchaser’s ObligationsWhen requesting warranty repairs on replacement
parts or accessories, the purchaser must present
evidence of purchase (sales ticket or repair order
showing payment to any authorized Volvo retailer
in the United States or Canada), during normal
business hours.

39
WARRANTY
The Warranty PeriodThe warranty period is five (5) years and has no
mileage/kilometer limitation.5 It begins with the
date the vehicle is sold/delivered to the first retail
purchaser or put into service, whichever occurs
first.
What Is Not Warranted• Seat belt system and Supplemental
Restraint System components which show
evidence of damage because of abuse,
misuse, negligence, tampering, or improper
installation.
• Replacement of seat belt system or
Supplemental Restraint System components
after a vehicle has been involved in a collision.
• The loss of vehicle use, loss of time,
inconvenience or other incidental charges,
such as telephone calls, towing, lodging,
car rental, or food, or other consequential
damages except where required by law.
• Repairs required as part of normal
maintenance.
• Replacement of components in accordance
with the maintenance schedule.
Seat belts: “Something We Believe In”
Seat belts are an integral part of the safety
system engineered into each Volvo.
Despite our strongest recommendations, and
your best intentions, not wearing a seat belt is
like believing “it’ll never happen to me!”
Volvo urges you and all adult occupants of your
car to properly wear seat belts in all seating
positions, and ensure that children are properly
restrained in the rear seats only, using an infant
car seat or booster seat determined by age,
weight and height.
Fact: In every state/province, some type of child
restraint legislation has been passed. Additionally,
most states/provinces have already made it
mandatory for occupants of a car to use seat
belts.
So, urging you to “buckle up” is not just our
recommendation – it’s becoming the law! The
few seconds it takes to buckle up may one day
allow you to say, “It’s a good thing I was wearing
my seat belt.”
Instructions for proper seat belt usage can be
found in your Owner’s Manual..
Emissions Warranties – U.S. and
Canada
Design and Defect Warranty
What Is Warranted–U.S.
Volvo warrants that your 2021 model year Volvo
was designed, built, and equipped to conform
at the time of sale to U.S. emission standards, in
accordance with Section 207(A) of the Federal
Clean Air Act, which was applicable when the
vehicle was manufactured.
What Is Warranted–Canada
Volvo warrants that your 2021 model year Volvo
was designed, built, and equipped to conform at
the time of sale to Canadian emission standards,
in accordance with the Canadian Motor Vehicle
Safety Act, which was applicable when the
vehicle was manufactured.
5 In the U.S., some states have mandated alternate warranty coverage for seat belts only. Contact your Volvo retailer for details of local requirements.

WARRANTY
Volvo Ownership Information Update Request (Canada ONLY)
CANADA OWNERSHIP CHANGE
First Name
____
___ _________ ____________ ________ ______ __ ____ __ __ _______ _________ ___________ ______bén___éf__icie r__ de_
Initial Last name
____ ___ _________ ___________ _________ __________ ________ _________ __ ____________ _____Street Address Apt/Uni t
_______ _________ ___________ _____ __ ____ _________ _________ ____ __ _____ ________ __ ____ ________ _________ __________ ______
ZIP
Y V VIN (Vehicle Identification Number)
City Pr ov ince Phone
To make an ownership change, the VIN is required below. The VIN is locat\
ed on the top left side of dashboard or can be found on the vehicle registration card.
__ _______ _____ __ ___________ ____ ____________ ______
Mo del Year Purchase date
CANADA ADDRESS CHANGENew address
__
_ _ __ _ _ ___ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ ___ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ __ _ _ __ _ _ ___ _ __ _ _ __ _ _ __ _ _
____ ____ ________ ___________ _________ ______ __ ____ __ __ _______ _________ ___________ ______b___énéfi c__ie__r de_
Street Address Ap t/Un it
First Name Initial Last name
____ ____ ________ ___________ _________ __________ ________ ________ ____ _______________
________ ________ ___________ _____ __ ____ _________ _________ ____ __ _____ ________ __ ____ ________ _________ __________ ______
ZIP
Y V __ ___ _________ __ ___________ __ _________ _________ __
City Pr ov ince Phone
The VIN is located on the top left side of dashboard or can be found on \
the vehicle registration card.
VIN (Vehicle Identification Number) Mo del Year P urchase date
Old address (This information is used by Volvo to update with your new address abov\
e:)
________ ________ ___________ _________ _____ __ _____ _ __ ________ _________ ___________ __________ ___
Street Address Apt/Uni t
First Name In itia l Last name
____ ____ ________ ___________ _________ __________ ________ _________ __ ____________ _____
__ ______ ________ ___________ _____ __ ____ _________ _________ ____ __ _____ ________ __ ____ ________ _________ __________ ______
ZIP
City Pr ov ince P hone
Provide E-mail address to receive product
information and special offers from Volvo:
____ ________ _________ _________E-mail address:
Language preference:
English
______________________________
E-mail address:
French
Provide E-mail address to receive product
information and special offers from Volvo: