mileage VOLVO V60 RECHARGE 2021 Warranty and Maintenance Records Information

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Customer Support and Assistance
Your satisfaction with Volvo products and services is
of prime importance. Volvo takes pride in producing
a quality vehicle, and our efforts are supported by a
strong retailer network.
Should you have any questions concerning service
or your Volvo’s performance, your retailer will be
happy to answer them for you.
General InformationWe suggest you keep records of all your
interactions with the retailer referencing
maintenance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe has
not been addressed to your satisfaction, we ask
that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.). Explain
exactly what caused the problem and ask what
action will be taken. If the matter remains
unresolved after a reasonable length of time,
then
2. Discuss the matter with the General Manager,
explaining what occurred in Step #1. 3.
If the concern has still not been addressed
to your satisfaction, please contact Volvo’s
Customer Care Center. You may contact us
via phone, mail or e-mail. The Customer Care
Center will need the following information from
you:
• Your name, address, and daytime telephone
number
• Vehicle Identification Number (found on your
Vehicle Registration Card, Vehicle Certificate
of Ownership, and located on the upper left
corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing Retail
Facility)
• Description of the problem
NOTE
In the U.S. –
In certain states, the consumer may be
required to provide written notice of an alleged
nonconformity to Volvo. In certain states,
Volvo may be required to notify the consumer
if the consumer is required to first resort to an
informal dispute procedure.
In the U.S., contact:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive
Rockleigh, NJ 07647-0914
1-(800)-458-1552
http://volvo.custhelp.com/
In Canada, contact:
Volvo Car Canada Limited
Customer Care Centre
9130 Leslie Street Suite 101
Richmond Hill, Ontario L4B 0B9
1-(800)-663-8255
[email protected]
www.volvocars.com/ca
SERVICE AND MAINTENANCE

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SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)
If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle
service concern have been unsatisfactory, Volvo
Car Canada Limited participates in an impartial
third party mediation/ arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at www.camvap.ca.
2021 Service and Maintenance
Requirements
Customer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail facility
has performed a Pre-Delivery which includes
a complete inspection and servicing of your
vehicle. The Pre-Delivery (PDS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.
Oil and Filter Change IntervalThe correct oil and filter interval is every 10,000
miles = 16,000 km or 12 months WHICHEVER COMES FIRST. For service intervals beyond
150,000 miles/240,000 kilometers, please
consult your authorized Volvo retailer.
Cabin Air Filter All Models• Replacement every 20,000 miles (32,000 km)
• Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.
Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services and oil filter changes be based on a
combination of time and mileage. The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 10,000
miles = 16,000 km or every 12 months whichever
comes first.
Volvo recommends that you bring your vehicle
in for service at least once a year regardless of
mileage. For service intervals beyond 150,000
miles/240,000 kilometers, consult your
authorized Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. They are listed by
engine type with required emission related service
indicated. See the article “Maintenance Service
Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to
the latest up-to-date technical information, special
tools, and advanced training for their technicians.

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SERVICE AND MAINTENANCE
Maintenance/Service records
The following pages contain the service interval
records section.
A Word About Your Service Records After each service is performed, your authorized
Volvo retailer will validate the appropriate record
section by entering the date serviced, mileage,
representative signature, and the retailer stamp.
NOTE
It is your responsibility, and extremely
important for you to retain documentation of
all service or warranty repairs to your Volvo
(including work performed by you as well as by
non-authorized repair facility), in the event that
questions regarding warranty coverage arise.
Volvo Genuine Parts... Keep Your Volvo a
Volvo
Regardless of where you service your Volvo, make
sure Volvo Genuine Parts are used to assure the
safety and high quality of your vehicle.
From oil filters to replacement lamps, from
complete assemblies to useful accessories, all
Volvo Genuine Parts are rigorously tested to
ensure the reliability and durability you have come
to expect from Volvo products.
You won’t have to worry about compromising the
special safety features originally built into your
Volvo when you insist on using only Volvo Genuine
Parts for all service, maintenance, and repairs
performed on your vehicle. Volvo Genuine Parts are available at authorized
Volvo retailers located throughout North America.
Experienced and knowledgeable people will help
you be certain that your Volvo remains a Volvo.
Maintenance Service No. 1
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCE
Maintenance Service No. 2
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 3
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 4
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCE
Maintenance Service No. 5
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 6
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 7
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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Maintenance Service No. 8
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 9
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 10
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
SERVICE AND MAINTENANCE

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SERVICE AND MAINTENANCE
Maintenance Service No. 11
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 12
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 13
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCE
Maintenance Service No. 14
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 15
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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WARRANTY
Volvo’s 2021 New Vehicle
Warranties
Hybrid models only
New Vehicle Limited Warranty (U.S.)
New Vehicle Warranty (Canada) 4 years/50,000 miles/80,000 kilometers
Battery Warranty (12V and Support Battery)
A4 years/50,000 miles/80,000 kilometers, Full Coverage
California Hybrid Battery Warranty
B10 years/150,000 miles
Hybrid Battery System 8 years 100,000 miles/160,000 kilometers
Adjustments 1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S. 5 years/unlimited mileage/kilometers
Corrosion Protection 12 years/unlimited mileage/kilometers
Federal Emission Defects and Performance, U.S./Canada Short-Term
C2 years/24,000 miles/40,000 kilometers
Long-Term 8 years 80,000 miles/130,000 kilometers
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and Washington
Performance
C3 years/50,000 miles
Defects Short-Term
C3 years/50,000 miles
Defects Long-Term 7 years/70,000 miles

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WARRANTY
Transitional Zero Emissions VehiclesEmissions Defects and Performance Model year 2021 vehicles with engine VIN code BR or BK sold and registered
in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey,
New York, Oregon, Rhode Island or Vermont are classified as Transitional Zero Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance
emissions warranty on all emissions components, except the hybrid battery, for fifteen (15) years or 150,000 miles, whichever occurs first.
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada 4 years unlimited mileage (refer to the separate booklet in the Owner’s Wallet)
Tow For Life (U.S. Only) Complimentary towing provided for all out-of-warranty vehicles to an
authorized Volvo retailer, within a 25-mile radius
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B California Hybrid Battery Warranty is only applicable on TZEV vehicles.
C Volvo continues coverage under the new car warranty for four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first.
Non-hybrid models only
New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) 4 years/50,000 miles/80,000 kilometers
Battery Warranty (12V and Support Battery)
A4 years/50,000 miles/80,000 kilometers, Full Coverage
Adjustments 1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S. 5 years/unlimited mileage/kilometers
Corrosion Protection 12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada Short-Term
B2 years/24,000 miles/40,000 kilometers
Long-Term 8 years/80,000 miles/130,000 kilometers
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and Washington