maintenance schedule VOLVO V90 CROSS COUNTRY 2020 Warranty and Maintenance Records Information

5
SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle
service concern have been unsatisfactory, Volvo
Car Canada Limited participates in an impartial
third party mediation/ arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at
www.camvap.ca.
2020 Service and Maintenance
RequirementsCustomer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail facility
has performed a Pre-Delivery which includes
a complete inspection and servicing of your
vehicle. The Pre-Delivery (PDS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.Oil and Filter Change IntervalThe correct oil and filter interval is every 10,000
miles = 16,000 km or 12 months WHICHEVER
COMES FIRST. For service intervals beyond
150,000 miles/240,000 kilometers, please
consult your authorized Volvo retailer.Cabin Air Filter All Models•
Replacement every 20,000 miles (32,000 km)
•
Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.
Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services and oil filter changes be based on a combination of time and
mileage.
The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 10,000
miles = 16,000 km or every 12 months whichever
comes first.
Volvo recommends that you bring your vehicle
in for service at least once a year regardless of
mileage. For service intervals beyond 150,000
miles/240,000 kilometers, consult your
authorized Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. They are listed by
engine type with required emission related service
indicated. See the article “Maintenance Service
Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to
the latest up-to-date technical information, special
tools, and advanced training for their technicians.


6
SERVICE AND MAINTENANCEThis support is an important advantage to you,
the Volvo owner, as systems become more
sophisticated and intricate.
Servicing your Volvo should be done at your
convenience. Therefore, plan to make your
appointments ahead of time so that your retailer
can schedule the right personnel and equipment to
be available for the work your Volvo requires.
Should you have any questions concerning service,
parts, or warranty coverage, your Volvo retailer
will be happy to answer them for you. Should
you require additional information, they can
further assist you by contacting Volvo’s Regional
personnel for clarification.
Remember – you should always exercise your
right to:•
Receive an estimate of costs before any repair
work is performed;
•
Receive prior notification of any additional
repairs;
•
Receive a copy of the repair order, including
those for warranty repairs;
•
Review repairs completed under warranty.
ServicingItems you should check at regular maintenance
intervals and periodically when refueling:•
Engine oil level
•
Coolant level
•
Washer fluid
•
Tire inflation pressure
•
Brake system fluid levels
•
Exterior lights (headlights, turn-signals, etc.)
Fuel requirementsConsult your Owner’s Manual for fuel
requirements.Octane RatingTOP TIER Detergent Gasoline
Volvo endorses the use of “TOP TIER Detergent
Gasoline” where available to help maintain engine
performance and reliability. TOP TIER Detergent
Gasoline meets a new standard jointly established
by leading automotive manufactures to meet the
needs of today’s advanced engines. Qualifying
gasoline retailers (stations) will, in most cases,
identify their gasoline as having met the “TOP
TIER Detergent Gasoline” standards.
NOTE
Information about TOP TIER Detergent
Gasoline is available at www.toptiergas.com.


10
SERVICE AND MAINTENANCEMaintenance Service OperationsNon-hybrid models onlyService operation Schedule of services
All Non-hybrid
Modelsmiles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Engine
Engine oil and filter, replaceXXXXXXXXXXXXXXX
Engine/Transmission/Timing gear check for
leaks
A
XXXXXXX
Service Reminder Indicator (SRI), resetXXXXXXXXXXXXXXX
Fuel lines and fuel filter, check for leakage
and damageXXX
Engine Air cleaner (ACL), clean the air
cleaner housing/replace filter
B. XXX
Spark plugs, replaceXX
Engine coolant check & adjust antifreeze
rating & anti-corrosion agentXXXXXXXXXXXXXXX
Accessory drive belt, belt tensioner & idler
pulley, replace
C
X
Timing belt tensioner & idler pulley, replace
C
X
Steering, Front and Rear Suspension
Power steering fluid level, check/adjustXXXXXXXXXXXXXXX

11
SERVICE AND MAINTENANCE
Service operation Schedule of services
All Non-hybrid
Modelsmiles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Steering/front suspension, check for wear
according to: Wheel angles checkXXX
Rear suspension, check for wear according
to: Wheel angles checkXXX
Transmission, Driveshaft and Differential
Automatic transmission fluid level, check/
adjust
D
XXX
Final drive/bevel gear, visual inspection
(AWD models only)
E
XXX
Driveshaft joints, check for wear/playXXX
Driveshafts, check rubber bootsXXX
Propeller shaft, pilot bearing and universal
joints, check wear (AWD models only)XXX
Controls and Lighting
Washer fluid level, check/adjustXXXXXXXXXXXXXXX
Check all wiper blades and washers for
headlights and windshields for function and
signs of wearXXXXXXXXXXXXXXX
External lighting, checkXXXXXXXXXXXXXXX
Headlights, fog lights, check and alignXXXXXXX


12
SERVICE AND MAINTENANCEService operation Schedule of services
All Non-hybrid
Modelsmiles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Horn, check functionXXXXXXXXXXXXXXX
Body
Cabin air filter, replace
F
XXXXXXX
Clean inside of windshield in front of camera
(vehicles with camera for collision warning)XXXXXXXXXXXXXXX
Seatbelts
Seatbelts, check functionXXXXXXXXXXXXXXX
Brake System
Brake fluid level, check & adjustXXXXXXXXXXXXXXX
Brake fluid, replace
G
XXX
Parking brake, check/adjustXXXXXXXXXXXXXXX
Brake pads/discs, checkXXXXXXXXXXXXXXX
Brake hoses and lines, check for damage/
leaksXXX
Wheels and Tires
Wheels and tires, check wear and conditionXXXXXXXXXXXXXXX
Wheels and tires check inflation pressureXXXXXXX
Tire inflator kit
H


13
SERVICE AND MAINTENANCE
Service operation Schedule of services
All Non-hybrid
Modelsmiles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Spare tire check for damage, wear, and tire
pressure
I
XXXXXXXXXXXXXXX
Check and replace parts or software, as required by Volvo Car USA, LLC, that are covered under the terms of the Volvo New Car Warranty.
A In the event of a leak from the transmission, check the oil level.
B May be necessary to change more frequently when driving in dusty/dirty areas.
C Replace at 150,000 miles/240,000 kilometers or 10 years, whichever comes first.
D Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing transmission fluid every 50,000 miles/80,000 kilometers, only on vehicles used for towing,
or when a message appears in the instrument panel text window.
E Only check the level if there is leakage.
F Recommended to replace at least once a year or more often in heavy traffic or dirty/dusty areas.
G Recommended to replace every 3 years or 40,000 miles (if driven in mountainous areas or humid climates – every one year) at owner’s request.
H Check expiration date label every four years for replacement date on vehicles with this equipment.
I Check spare tire pressure (where applicable) every two years or every 40,000 miles/64,000 kilometers.


14
SERVICE AND MAINTENANCEHybrid models onlyService operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Engine
Engine oil and filter, replaceXXXXXXXXXXXXXXX
Engine/Transmission/Timing gear check for
leaks
A
XXXXXXX
Service Reminder Indicator (SRI), resetXXXXXXXXXXXXXXX
Fuel lines and fuel filter, check for leakage
and damageXXX
Engine Air cleaner (ACL), clean the air
cleaner housing/replace filter
B.XXX
Spark plugs, replaceXX
Engine coolant check & adjust antifreeze
rating & anti-corrosion agentXXXXXXXXXXXXXXX
Accessory drive belt, belt tensioner & idler
pulley, replace
C
X
Timing belt tensioner & idler pulley, replace
C
X
Steering, Front and Rear Suspension
Power steering fluid level, check/adjustXXXXXXXXXXXXXXX


15
SERVICE AND MAINTENANCE
Service operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Steering/front suspension, check for wear
according to: Wheel angles checkXXX
Rear suspension, check for wear according
to: Wheel angles checkXXX
Transmission, Driveshaft and Differential
Automatic transmission fluid level, check/
adjust
D
XXX
Final drive/bevel gear, visual inspection
(AWD models only)
E
XXX
Driveshaft joints, check for wear/playXXX
Driveshafts, check rubber bootsXXX
Propeller shaft, pilot bearing and universal
joints, check wear (AWD models only))XXX
Controls and Lighting
Washer fluid level, check/adjustXXXXXXXXXXXXXXX
Check all wiper blades and washers for
headlights and windshields for function and
signs of wearXXXXXXXXXXXXXXX
External lighting, checkXXXXXXXXXXXXXXX
Headlights, fog lights, check and alignXXXXXXX
Horn, check functionXXXXXXXXXXXXXXX


16
SERVICE AND MAINTENANCEService operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Body
Cabin air filter, replace
F
XXXXXXX
Clean inside of windshield in front of camera
(vehicles with camera for collision warning)XXXXXXXXXXXXXXX
Seatbelts
Seatbelts, check functionXXXXXXXXXXXXXXX
Brake System
Brake fluid level, check & adjustXXXXXXXXXXXXXXX
Brake fluid, replace
G
XXX
Parking brake, check/adjustXXXXXXXXXXXXXXX
Brake pads/discs, checkXXXXXXXXXXXXXXX
Brake hoses and lines, check for damage/
leaksXXX
Wheels and Tires
Wheels and tires, check wear and conditionXXXXXXXXXXXXXXX
Wheels and tires check inflation pressureXXXXXXX
Tire inflator kit
H


17
SERVICE AND MAINTENANCE
Service operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Check and replace parts or software, as required by Volvo Car USA, LLC, that are covered under the terms of the Volvo New Car Warranty.A In the event of a leak from the transmission, check the oil level.
B May be necessary to change more frequently when driving in dusty/dirty areas.
C Replace at 150,000 miles/240,000 kilometers or 10 years, whichever comes first.
D Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing transmission fluid every 50,000 miles/80,000 kilometers, only on vehicles used for towing, or when
a message appears in the instrument panel text window.
E Only check the level if there is leakage.
F Recommended to replace at least once a year or more often in heavy traffic or dirty/dusty areas.
G Recommended to replace every 3 years or 40,000 miles (if driven in mountainous areas or humid climates – every one year) at owner’s request.
H Check expiration date label every four years for replacement date on vehicles with this equipment.