VOLVO V90 CROSS COUNTRY 2021 Service Manual

YOUR VOLVO
}}
39
Viewing the Vehicle Identification Number (VIN) When contacting a Volvo retailer, about e.g. your Volvo On Call subscription, your Vehicle Identification Number (VIN5
) may be needed.
1. Tap Settings in the center display's Top
view.
2. Proceed to
SystemSystem
Information
Vehicle Identification
Number.
> The vehicle identification number will be displayed.
The VIN can also be found:
on the first page of the Warranty and Service Records Information booklet
on the vehicle's registration card
by looking at the dashboard through thevehicle's windshield.
The VIN has a similar location on all models.
Volvo Structural Parts Statement
Volvo is one of the leading companies for car safety.
Volvo engineers and manufactures vehicles designed to help protect vehicle occupants inthe event of a collision. Volvos are designed to absorb the impact of a collision. This energy absorption systemincluding, but not limited to, structural compo-nents such as bumper reinforcement bars,bumper energy absorbers, frames, rails, fenderaprons, A-pillars, B-pillars and body panelsmust work together to maintain cabin integrityand protect the vehicle occupants. The supplemental restraint system including but not limited to air bags, side curtain airbags, and deployment sensors work togetherwith the above components to provide propertiming for air bag deployment. Due to the above, Volvo Car USA does not support the use of aftermarket, alternative oranything other than original Volvo parts forcollision repair. Volvo Car USA also recommends using Volvo- approved replacement glass. The use of after-market glass, particularly a windshield, canhave an adverse effect on collision avoidanceand advanced lighting systems.
5 Vehicle Identification Number

||
YOUR VOLVO
40In addition Volvo does not support the use or re-use of structural components from an exist-ing vehicle that has been previously damaged.Although these parts may appear equivalent, itis difficult to tell if the parts have been previ-ously replaced with non-OE parts or if the parthas been damaged as a result of a prior colli-sion. The quality of these used parts may alsohave been affected due to environmentalexposure.
Related information

Data recording (p. 33)
Change of market when importing or relocating If you import a vehicle or move to another country, it is important that you register thevehicle in the new market to help ensure thatonline services work correctly, that the vehi-cle meets local laws and regulations, etc.
Visit an authorized Volvo retailerVisit an authorized Volvo retailer for assistance registering the vehicle in the new market. If you do not do this then you may experience that apps, Volvo On Call 6
, software downloads
and other online services are affected and do not work correctly.
Creating a new Volvo ID in your new home
market
When you relocate to another country you should create a Volvo ID in the new country. If you have already created a Volvo ID in another country and want to use the sameemail address, you must first delete your VolvoID in the region you originally created it. Youcan also create a new Volvo ID with anotheremail address.
For vehicles with Volvo On Call6
Download the Volvo On Call app from the country the vehicle will be used in and link theapp to your vehicle.
NOTE
Visit an authorized Volvo retailer if you have imported or relocated with your vehi-cle to a new country. Available services may vary depending on market and vehicle model.
NOTE
If the vehicle is exported to another market, Volvo is not responsible for any adapta-tions to the vehicle in order to meet appli-cable requirements or laws in the countryof import. For more information, see theWarranty and Service Records Informationbooklet or contact your Volvo workshop.
Related information

Scheduling service and repairs (p. 587)
6
Applicable only to markets that have access to Volvo On Call.

YOUR VOLVO
41
Driver distraction A driver has a responsibility to do everything possible to ensure his or her own safety andthe safety of passengers in the vehicle andothers sharing the roadway. Part of thisresponsibility is avoiding distractions, includ-ing performing activities that are not directlyrelated to controlling the vehicle in the drivingenvironment.
Your new Volvo is, or can be, equipped with feature-rich entertainment and communica-tion systems. These include hands-free cellulartelephones, navigation systems, and multipur-pose audio systems. You may also own otherportable electronic devices for your own con-venience. When used properly and safely, theyenrich the driving experience. Improperly used,any of these could cause a distraction. For all of these systems, we want to provide the following warning that reflects the strongVolvo concern for your safety. Never use thesedevices or any feature of your vehicle in a waythat distracts you from the task of drivingsafely. Distraction can lead to a serious acci-dent. In addition to this general warning, weoffer the following guidance regarding specificnew features that may be found in your vehi-cle:
WARNING
Never use a hand-held cellular tele- phone while driving. Some jurisdictionsprohibit cellular telephone use by adriver while the vehicle is moving.
If your vehicle is equipped with a navi-gation system, set and make changesto your travel itinerary only with thevehicle parked.
Never program your audio systemwhile the vehicle is moving. Programradio presets with the vehicle parked,and use your programmed presets tomake radio use quicker and simpler.
Never use portable computers or per-sonal digital assistants while the vehi-cle is moving.
Related information
Audio, media and Internet (p. 462)

S A F E T Y

SAFETY
44
Safety
The vehicle is equipped with a number of safety systems that work together to helpprotect the vehicle's driver and passengers inthe event of an accident.
The vehicle is equipped with a number of sen- sors that may react in the event of an accidentand activate different safety systems, such asthe airbag system and seat belt tensioners.Depending on the specific conditions of theaccident, e.g. collisions at certain angles, over-turning or swerving, the systems react differ-ently to help provide good protection. There are also mechanical safety systems such as the Whiplash Protection System. Thevehicle is also built so that a large part of theforce of a collision is distributed to the vehi-cle's members, pillars, floor, roof and otherparts of the body. After an accident, the vehicle's safety mode may be activated if any important function inthe vehicle has been damaged.
Warning symbol in the instrument
panel
The warning symbol in the instru-ment panel illuminates when thevehicle's electrical system is in igni-tion mode II. The symbol will go out
after approx. 6 seconds if no faults aredetected in the vehicle's safety systems.
WARNING
If the warning symbol remains illuminated or switches on while driving and the mes- sage
SRS airbag Service urgent Drive to
workshop is displayed in the instrument
panel, this indicates that something in the safety system is not functioning properly.Volvo recommends contacting an author-ized Volvo workshop for repairs as soon aspossible.
WARNING
Never attempt to alter or repair any of the vehicle's safety systems yourself. Incor-rectly performed repairs to any systemcould impair function and lead to seriousinjury. Volvo recommends contacting anauthorized Volvo workshop.
If this dedicated warning symbol is not functioning, the general warningsymbol will illuminate instead andthe same message will be displayed
in the instrument panel.
Related information
Safety during pregnancy (p. 45)
Occupant safety (p. 45)
Reporting safety defects (p. 46)
Recall information (p. 47)
Seat belts (p. 49)
Airbags (p. 55)
Whiplash Protection System (p. 48)
Safety mode (p. 64)
Child safety (p. 66)

SAFETY
}}
* Option/accessory.45
Safety during pregnancy
It is important that seat belts are worn cor- rectly during pregnancy and that pregnantdrivers adjust their seating position accord-ingly.
Seat belt
The seat belt should fit closely against the shoulder, with the diagonal section betweenthe breasts and to the side of the stomach. The lap section of the seat belt should lie flat over the thighs and as far as possible underthe stomach. Never let it ride upward. Removeunnecessary slack and make sure the seat beltfits as close as possible to the body. Makesure there are no twists in the seat belt.
Seating positionAs pregnancy progresses, pregnant driversshould adjust the seat and steering wheel to a position that allows them to retain full controlof the vehicle (which means they should beable to easily reach the steering wheel andfoot pedals). Try to maintain as much distanceas possible between the stomach and thesteering wheel.
Related information

Safety (p. 44)
Seat belts (p. 49)
Manual front seats (p. 190)
Power
* front seats (p. 191)
Occupant safety
Safety is Volvo's cornerstone.
Volvo's concern for safetyOur concern for safety dates back to 1927 when the first Volvo rolled off the productionline. Three-point seat belts (a Volvo invention),safety cages, and energy-absorbing impactzones were designed into Volvo vehicles longbefore it was fashionable or required by gov-ernment regulation. We will not compromise our commitment to safety. We continue to seek out new safetyfeatures and to refine those already in ourvehicles. You can help. We would appreciatehearing your suggestions about improvingautomobile safety. We also want to know ifyou ever have a safety concern with your vehi-cle. Call us in the U.S. at: 1-800-458-1552 orin Canada at: 1-800-663-8255.

||
SAFETY
46
Occupant safety reminders
How safely you drive doesn't depend on how old you are but rather on: How well you see.
Your ability to concentrate.
How quickly you make decisions understress to avoid an accident.
The following suggestions are intended tohelp you cope with the ever changing trafficenvironment. Never drink and drive.
If you are taking any medication, consult your physician about its potential effects on your driving abilities.
Take a driver-retraining course.
Have your eyes checked regularly.
Keep your windshield and headlights clean.
Replace wiper blades when they start toleave streaks.
Take into account the traffic, road, andweather conditions, particularly withregard to stopping distance.
Never text while driving.
Refrain from using or minimize the use ofa cell phone while driving.Related information
Safety (p. 44)
Reporting safety defects (p. 46)
Recall information (p. 47)
Reporting safety defects
The following information will help you report any perceived safety-related defects in yourvehicle.
Reporting safety defects in the U.S.
If you believe that your vehicle has a defect which could cause a crash orcould cause injury or death, youshould immediately inform theNational Highway Traffic SafetyAdministration (NHTSA) in additionto notifying Volvo Car USA, LLC. IfNHTSA receives similar complaints,it may open an investigation, and if itfinds that a safety defect exists in agroup of vehicles, it may order arecall and remedy campaign. How-ever, NHTSA cannot becomeinvolved in individual problemsbetween you, your retailer, or VolvoCar USA, LLC. To contact NHTSA,you may either call the Auto SafetyHotline tollfree at 1-888-327-4236

SAFETY
}}
47
(TTY: 1-800-424-9153) or write to: NHTSA, U.S. Department of Trans-portation, Washington D.C. 20590. You can also obtain other informa- tion about motor vehicle safety fromhttp://www.safercar.gov, where youcan also enter your vehicle's VIN(Vehicle Identification Number) tosee if it has any open recalls. Volvo strongly recommends that if your vehicle is covered under a serv-ice campaign, safety or emissionrecall or similar action, it should becompleted as soon as possible.Please check with your local retaileror Volvo Car USA, LLC if your vehicleis covered under these conditions. NHTSA can be reached at:Internet:http://www.nhtsa.govTelephone:1-888-DASH-2-DOT (1-888-327-4236).
Reporting safety defects in CanadaIf you believe your vehicle has a defect that could cause a crash or could cause injury ordeath, you should immediately inform Trans-port Canada in addition to notifying Volvo CarCanada Ltd.
Transport Canada can be contacted at:
1-800-333-0510 Teletypewriter (TTY): 613 990-4500 Fax: 1-819-994-3372Mailing Address: Transport Canada - Road Safety, 80 rue Noël, Gatineau, (Quebec) J8Z0A1
Related information

Safety (p. 44)
Occupant safety (p. 45)
Recall information (p. 47)
Viewing the Vehicle Identification Number(VIN) (p. 39)
Recall information
On our website, click the "Owner" tab in the upper left-hand side of the screen and thenclick on the heading "Recall Information".Enter the vehicle identification number (VIN),which can be found at the bottom of the wind-shield. If your vehicle has any open Recalls,they will be displayed on this page. You can also enter the Vehicle Identification Number in the search field on the NationalHighway Traffic Safety Administration's(NHTSA) website at: www.nhtsa.gov.
Volvo customers in Canada
For any questions regarding open recalls for your vehicle, please contact your authorizedVolvo retailer. If your retailer is unable toanswer your questions, please contact VolvoCustomer Relations at 800-663-8255, Mon-day through Friday, 8:30 A.M. to 5:00 P.M.EST or volvocars.com/ca. You may also writeus at: Volvo Car Canada Ltd.Customer Care Centre9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9www.tc.gc.ca

||
SAFETY
48
Related information
Safety (p. 44)
Reporting safety defects (p. 46)
Occupant safety (p. 45)
Whiplash Protection System The Whiplash Protection System (WHIPS) is designed to help reduce the risk of whiplash-type injuries. The system consists of energyabsorbing backrests and seat cushions aswell as specially designed head restraints inthe front seats.
WHIPS is activated in the event of a rear-end collision and adapted to the angle and speedof the collision and to the characteristics ofthe colliding vehicle. When WHIPS is activated, the front seat backrests move rearward and the seat cush-ions move downward to change the seatingpositions of the driver and front seat passen-ger. This movement helps absorb some of theforces that could result in whiplash.
WARNING
WHIPS is a supplement to the seat belt. Always wear your seat belt.
WARNING
Do not attempt to alter or repair the seat or WHIPS on your own. Volvo recommendscontacting an authorized Volvo workshop. If the front seats have been subjected to severe stress, e.g. in a collision, the seatsmust be replaced. Even if the seats appearundamaged, some of their protective prop-erties may have been lost.
Do not place any objects on the floor behind or under the front seats or on the rear seat that could preventWHIPS from functioning correctly.