maintenance schedule VOLVO XC60 2019 Warranty and Maintenance Records Information

17
SERVICE AND MAINTENANCE
Service operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Tire inflator kit
H
Check and replace parts or software, as required by Volvo Car USA, LLC, that are covered under the terms of the Volvo New Car Warranty.A In the event of a leak from the transmission, check the oil level.
B May be necessary to change more frequently when driving in dusty/dirty areas.
C Replace at 150,000 miles/240,000 kilometers or 10 years, whichever comes first.
D Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing transmission fluid every 50,000 miles/80,000 kilometers, only on vehicles used for towing,
or when a message appears in the instrument panel text window.
E Only check the level if there is leakage.
F Recommended to replace at least once a year or more often in heavy traffic or dirty/dusty areas.
G Recommended to replace every 3 years or 40,000 miles (if driven in mountainous areas or humid climates – every one year) at owner’s request.
H Check expiration date label every four years for replacement date on vehicles with this equipment.

28
WARRANTYVolvo’s 2019 New Vehicle
Warranties & Complimentary
Factory Scheduled Maintenance
ProgramHybrid models only
New Vehicle Limited Warranty (U.S.)
New Vehicle Warranty (Canada)4 years/50,000 miles/80,000 kilometers
Battery Warranty
A
4 years/50,000 miles/80,000 kilometers, Full Coverage
California Hybrid Battery Warranty10 years/150,000 miles
Hybrid Battery8 years 100,000 miles/160,000 kilometers
Adjustments1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S.5 years/unlimited mileage/kilometers
Corrosion Protection12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada
Short-Term
B
2 years/24,000 miles/40,000 kilometers
Long-Term 8 years 80,000 miles/130,000 kilometers
C
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington
Performance
B
3 years/50,000 miles
Defects Short-Term
B
3 years/50,000 miles

29
WARRANTY
Defects Long-Term 7 years/70,000 miles
Transitional Zero Emissions Vehicles
Emissions Defects and PerformanceModel year 2019 vehicles with engine VIN code BR sold and registered in
California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New
York, Oregon, Rhode Island or Vermont are classified as Transitional Zero
Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance
emissions warranty on all emissions components for fifteen (15) years or
150,000 miles, whichever occurs first.
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
Complimentary Factory Scheduled Maintenance (FSM) Program (U.S.
Only)Model year 2019 vehicles sold new to retail customers and registered in
the U.S. by an authorized Volvo retailer will have the first three (3) regularly
scheduled maintenance services at 10,000, 20,000 and 30,000 miles for the
first three (3) years or up to 36,000 miles provided free of charge.
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first.
C Hybrid components are covered for 8 years or 100,000 miles/160,000 kilometers, whichever occurs first.Non-hybrid models only
New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada)4 years/50,000 miles/80,000 kilometers
Battery Warranty
A
4 years/50,000 miles/80,000 kilometers, Full Coverage
Adjustments1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S.5 years/unlimited mileage/kilometers
Corrosion Protection12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada


30
Short-Term
B
2 years/24,000 miles/40,000 kilometers
Long-Term 8 years/80,000 miles/130,000 kilometers
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington
Performance
B
3 years/50,000 miles
Defects Short-Term
B
3 years/50,000 miles
Defects Long-Term 7 years/70,000 miles
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
Complimentary Factory Scheduled Maintenance (FSM) Program (U.S.
Only)Model year 2019 vehicles sold new to retail customers and registered in
the U.S. by an authorized Volvo retailer will have the first three (3) regularly
scheduled maintenance services at 10,000, 20,000 and 30,000 miles for the
first three (3) years or up to 36,000 miles provided free of charge.
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, which ever occurs first.WARRANTY


33
WARRANTY
 the date the part was originally purchased. Some
genuine Volvo parts/accessories are covered
by their own specific limited warranty for a
different period. For those parts/accessories,
the applicable warranty is supplied at the time
of purchase, including a list of conditions and
limitations.
Customer AssistanceShould you have questions regarding the
warranties or repairs, please review the article
“Customer Support and Assistance” in this
booklet for owner information and instructions.
Non-commercial vehicles are covered by On Call
®,
a roadside assistance program which provides
coverage for some specific items not covered by
the warranties (e.g., towing). A separate booklet
describing this program is supplied in your
Owner’s Wallet.
Wear and Tear ItemsAs part of your vehicle’s normal service and
maintenance requirements, certain parts may
need to be replaced due to wear and tear. Since
these parts are consumed at varying rates,
replacement is based on the operation and
condition of your vehicle and on fixed schedules
under normal operation and use of your vehicle.
These items include, but may not be limited to, the
following list: filters, fuses, belts, brake pads, brake
rotors, wiper blades, shock absorbers, floor mats,
upholstery/rugs, etc.
Replacement of these items are the owner’s
responsibility, with the exception of those items covered during the Adjustments Coverage Period
(see the following section) or where specific
manufacturing defects may be demonstrated.
Adjustments CoverageAdjustments which are refinements to the original
factory fittings and alignments, and which are
required as part of the break-in period, will be
made during the Adjustments Coverage Period.
Exceptions are items covered under normal
maintenance services, including Pre-Delivery or
items excluded in the New Vehicle section. The
duration of the adjustment coverage is twelve
(12) months or 12,000 miles/20,000 kilometers,
whichever occurs first.
The term “Adjustments” as used in this warranty
refers to minor repairs not usually associated with
the replacement of parts or normal maintenance
service items. Parts which are covered for
replacement because of wear during the
Adjustments Period only are: brake pads, brake
rotors and shock absorbers. These items may also
be covered under the Basic Warranty Period if
manufacturing defects cause the failure. Examples
of labor only repairs which are covered during the
Adjustments Period are wheel balancing, window
regulator adjustment and hood adjustment.Battery (non-hybrid models only)Under the New Vehicle Limited Warranty, the
original equipment battery installed in your 2019
Volvo is covered against defects in parts and
labor for four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first.
What Is Not Warranted Tires
• Tires fitted to the vehicle as original
equipment are warranted separately by the
tire manufacturer. Therefore, any adjustments
must be handled through their authorized
service outlet.
• The applicable tire warranty booklet is in the
Owner’s Wallet.
Routine Maintenance and Services
• Repairs which are required because of a lack
of maintenance, or improper maintenance.
Correct maintenance procedures are
referenced in your Owner’s Manual or
the Warranty and Maintenance Records
Information booklet.
• Scheduled or unscheduled maintenance
services, excluding those services covered in
the U.S. only by Volvo’s Complimentary Factory
Schedule Maintenance (FSM) Program.

39
WARRANTY
The Warranty PeriodThe warranty period is five (5) years and has no
mileage/kilometer limitation.
5 It begins with the
date the vehicle is sold/delivered to the first retail
purchaser or put into service, whichever occurs
first.
What Is Not Warranted• Seat belt system and Supplemental
Restraint System components which show
evidence of damage because of abuse,
misuse, negligence, tampering, or improper
installation.
• Replacement of seat belt system or
Supplemental Restraint System components
after a vehicle has been involved in a
collision.
• The loss of vehicle use, loss of time,
inconvenience or other incidental charges,
such as telephone calls, towing, lodging,
car rental, or food, or other consequential
damages except where required by law.
• Repairs required as part of normal
maintenance.
• Replacement of components in accordance
with the maintenance schedule.
Seat belts: “Something We Believe
In”Seat belts are an integral part of the safety
system engineered into each Volvo.
Despite our strongest recommendations, and
your best intentions, not wearing a seat belt is
like believing “it’ll never happen to me!”
Volvo urges you and all adult occupants of your
car to properly wear seat belts in all seating
positions, and ensure that children are properly
restrained in the rear seats only, using an infant
car seat or booster seat determined by age,
weight and height.
Fact : In every state/province, some type of child
restraint legislation has been passed. Additionally,
most states/provinces have already made it
mandatory for occupants of a car to use seat
belts.
So, urging you to “buckle up” is not just our
recommendation – it’s becoming the law! The few
seconds it takes to buckle up may one day allow
you to say, “It’s a good thing I was wearing my
seat belt.”
Instructions for proper seat belt usage can be
found in your Owner’s Manual..
Emissions Warranties – U.S. and
CanadaDesign and Defect WarrantyWhat Is Warranted–U.S.
Volvo warrants that your 2019 model year Volvo
was designed, built, and equipped to conform at
the time of sale to U.S. emission standards, in
accordance with Section 207(A) of the Federal
Clean Air Act, which was applicable when the
vehicle was manufactured.
What Is Warranted–Canada
Volvo warrants that your 2019 model year Volvo
was designed, built, and equipped to conform at
the time of sale to Canadian emission standards,
in accordance with the Canadian Motor Vehicle
Safety Act, which was applicable when the
vehicle was manufactured.
5 In the U.S., some states have mandated alternate warranty coverage for seat belts only. Contact your Volvo retailer for details of local requirements.


41
WARRANTY
 Retailer Service
Repairs and service covered by this warranty will
be performed by an authorized Volvo retailer at his
place of business with no charge for parts or labor
(including diagnosis), using genuine Volvo parts or
genuine Volvo remanufactured parts for any part
of the emission control system covered by this
warranty and found defective.
If an emergency occurs and no authorized Volvo
retailer is available, repairs may be performed
at any available service establishment. Volvo will
reimburse the owner for such repairs (including
labor, in most cases) that are covered under this
warranty. Replaced parts and paid invoices must
be presented at a Volvo retail facility as a condition
of reimbursement for emergency repairs not
performed by a Volvo retailer.
We encourage you to have all recommended
maintenance and repairs on your new 2019 Volvo
vehicle completed. Volvo will not deny a warranty
claim solely because you have no record of
maintenance; however, Volvo may deny a warranty
claim if your failure to perform maintenance
resulted in the failure of a warranted part.
Receipts covering the performance of regular
maintenance must be retained for reference and
confirmation purposes.
What Is Not Warranted1. Required maintenance services as specified
in the Owner’s Manual and in the article
“Maintenance Service Operations” in this

booklet. Items that affect emissions and
require scheduled replacement are warranted
up to their first replacement point [such as
spark plugs, filters, belts, etc.]. Once these
parts have been replaced at the scheduled
replacement point, they are no longer covered
by this Emissions Warranty. The replaced
parts are covered by the two (2) year spare
parts warranty.
2. Malfunctions in any part caused by any of
the following: misuse, improper adjustments,
modification, alteration, tampering,
disconnection of system parts, and improper,
inadequate or non-maintenance.
3. Damage resulting from accidents, acts of
nature, and events beyond the control of Volvo.
4. The use of fuel and/or oil, or other fluids
which do not meet the Volvo-approved
standards as set forth in the Owner’s Manual,
Volvo Service Literature or in the articles “Fuel
requirements” and “Engine oil” in this booklet,
which results in the failure of a warranted part
or system, may not be warranted.
5. Repairs on vehicles for which the true
odometer mileage cannot be readily
determined.
6. The cost incurred from the use of parts other
than genuine Volvo replacement parts or
genuine Volvo remanufactured parts used for
maintenance, repair or replacement affecting
components of the emission control system.7. Any loss of time, inconvenience, loss of vehicle
use or commercial loss.
Emission Performance Warranty–U.S.
and CanadaThe warranty begins on the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.
In accordance with Section 207(B) of the Clean
Air Act, Canadian MDU and Canadian Provincial
Warranty Regulations, Volvo warrants to the
first vehicle purchaser and each subsequent
purchaser, that if
1. the vehicle is maintained and operated in
accordance with the written instructions for
proper maintenance and use (Refer to the
Owner’s Manual under the section titled
“Service and Routine Maintenance” and
the article “2019 Service and Maintenance
Requirements” in this booklet), and
2. the vehicle fails to conform at any time during
the first 24,000 miles/40,000 kilometers
or two (2) years (whichever occurs first) to
the applicable emission standards as judged
by an EPA approved or Canadian Provincial
approved emission short test, and
3. such non-conformity will result in the vehicle
owner having to bear any penalty or other
sanction (including denial of the right to use
the vehicle) under local, state, federal or
provincial law, then Volvo shall remedy the
nonconformity at no cost to the owner.

46
WARRANTYFor seven (7) years or 70,000 miles,
whichever first occurs:
If an emission-related part listed in this warranty
booklet, specially noted with coverage for seven
(7) years or 70,000 miles
6, is defective, the part
will be repaired or replaced by Volvo. This is your
long-term emission control system DEFECTS
WARRANTY.
Owner’s Warranty ResponsibilitiesAs the vehicle owner, you are responsible for the
performance of the required maintenance listed
in your Owner’s Manual and this booklet. Volvo
recommends that you retain all receipts covering
maintenance on your vehicle, but Volvo cannot
deny warranty solely for the lack of receipts or
for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle
to a Volvo retailer as soon as a problem exists.
The warranty repairs should be completed in a
reasonable amount of time, not to exceed thirty
(30) days.
As the vehicle owner, you should also be aware
that Volvo may deny you warranty coverage if
your vehicle or a part has failed due to abuse,
neglect, improper maintenance or unapproved
modifications.If you have any questions regarding your warranty
rights and responsibilities, you should contact:
Volvo Car USA, LLC
Customer Service Department
1 Volvo Drive
Rockleigh, NJ 07647
1-800-458-1552
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731-2990
Massachusetts Department of Environmental
Protection
1 Winter Street
Boston, MA 02108
Vermont Agency of Natural Resources
Department of Environmental Conservation
Air Pollution Control Division
103 South Main Street
Waterbury, VT 05671-0402
Maine Department of Environmental
Protection
17 State House Station
Augusta, ME 04333
Connecticut Department of Environmental
Protection
Bureau of Air Management, Planning &
Standards Division
79 Elm Street
Hartford, CT 06106
Rhode Island Dept. of Environmental
Management
Office of Air Resources
235 Promenade Street
Providence, RI 02908-5767
Pennsylvania Dept. of Environmental
Protection
Bureau of Air Quality
Rachel Carson State Office Building, 12th
Floor
P.O. Box 8468
Harrisburg, PA 17105-8468

6 Hybrid Models: model year 2019 vehicles with engine VIN code BR sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont are
classified as Transitional Zero Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance emissions warranty on all emissions components for fifteen (15) years or 150,000 miles, whichever
occurs first.

50
WARRANTYfor diagnostic and repair expenses. If the failure
is caused by a combination of warrantable and
nonwarrantable conditions, the owner shall not
be liable for the portion of diagnostic and repair
costs relating to the warrantable condition.
If the failure is caused by a nonwarrantable
condition, the vehicle owner shall be liable for
all diagnostic and repair expenses, but not to
exceed the maximum permissible under the
inspection program. The owner may choose
to have the vehicle repaired at a facility other
than a Volvo retailer; however, if a warrantable
condition is found, the owner must bring the
vehicle to an authorized Volvo retailer to have
the repairs completed at no cost for parts,
labor, and diagnosis. Volvo will not reimburse
the owner for diagnostic costs incurred at the
unauthorized service facility except in the case of
an emergency.Hybrid models The following provisions apply to vehicles
which fail to pass the California, Connecticut,
Delaware, Maine, Massachusetts, Maryland,
New Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont or Washington Smog
Inspection. Should your vehicle fail a smog check
test during the warranty period, you may choose
to have the vehicle repaired at any authorized
Volvo retailer. The authorized Volvo retailer will
make the necessary repairs within the three (3)
year/50,000-mile period so that the vehicle will
pass the inspection. After three (3) years/50,000
miles, but before a period of use of seven (7)
years/70,000 miles, the authorized Volvo dealer will repair or replace only those parts listed in the
article “2019 Model Year Emission Parts List” in
this booklet. After seven (7) years/70,000 miles,
but before a period of use of eight (8) years/
80,000 miles, the authorized Volvo retailer will
cover only the catalytic converter, engine control
module, central electronic module and onboard
diagnostic device. TZEV vehicles identified in the
article “Volvo’s 2019 New Vehicle Warranties &
Complimentary Factory Scheduled Maintenance
Program” in this booklet have all emissions
components covered for a period of fifteen (15)
years or 150,000 miles. Volvo will pay for the
repair unless the failure was caused by abuse,
neglect, improper maintenance, or the use of
leaded fuel or fuels not recommended in your
Owner’s Manual or this booklet. If the failure is
covered under this warranty, Volvo shall be liable
for diagnostic and repair expenses. If the failure
is caused by a combination of warrantable and
nonwarrantable conditions, the owner shall not
be liable for the portion of diagnostic and repair
costs relating to the warrantable condition.
If the failure is caused by a nonwarrantable
condition, the vehicle owner shall be liable for
all diagnostic and repair expenses, but not to
exceed the maximum permissible under the
inspection program. The owner may choose
to have the vehicle repaired at a facility other
than a Volvo retailer; however, if a warrantable
condition is found, the owner must bring the
vehicle to an authorized Volvo retailer to have
the repairs completed at no cost for parts,
labor, and diagnosis. Volvo will not reimburse the owner for diagnostic costs incurred at the
unauthorized service facility except in the case of
an emergency.
What Is Not Warranted (applies to all
models)1. Required maintenance services as specified
in the article “Maintenance Service
Operations” in this booklet. Items that affect
emissions and require scheduled replacement
are warranted up to their first replacement
point [such as spark plugs, filters, belts, etc.].
Once these parts have been replaced at the
scheduled replacement point, they are no
longer covered by this Emission Warranty.
2. Malfunctions in any part caused by misuse,
improper adjustments (by other than a
Volvo dealer during warranty repair work),
modification, alteration, tampering or
disconnection of system parts.
3. Damage resulting from accidents, acts of
nature, or events beyond the control of Volvo.
4. The use of fuel and/or oil, or other fluids
which do not meet the Volvo-approved
standards as set forth in the Owner’s Manual
or in the articles “Fuel requirements” and
“Engine oil” in this booklet, may not be
warranted.


53
WARRANTY
Transitional Zero Emissions (TZEV)
VehiclesModel year 2019 vehicles with engine VIN code
BR sold and registered in California, Connecticut,
Maine, Massachusetts, Maryland, New Jersey,
New York, Oregon, Rhode Island or Vermont are
classified as Transitional Zero Emissions
(TZEV) vehicles. TZEV vehicles have a defects
and performance emissions warranty on all
emissions components for fifteen (15) years or
150,000 miles, whichever occurs first.
Complimentary Factory Scheduled
Maintenance (FSM) Program (U.S.
Only)General InformationTo further enhance the Volvo ownership
experience, your 2019 model year Volvo
vehicle sold new and registered in the US by
an authorized Volvo retailer includes the Volvo
Complimentary Factory Scheduled Maintenance
(FSM) Program. This maintenance program is
designed to complement your Volvo warranty and
will help ensure trouble free operation of your
Volvo vehicle.
The Volvo Complimentary FSM program is
honored at any authorized Volvo retailer in the
United States. Coverage begins with the date the
vehicle is delivered to the original purchaser or
the original lessee, or on the date the vehicle is
placed in service as a demonstrator. This program
is associated with the vehicle and cannot be
transferred to another vehicle.
The Volvo Complimentary Factory Scheduled
Maintenance (FSM) program is transferred
automatically to subsequent owners of the vehicle
within the program period.
Volvo reserves the right to make changes to or
terminate this program at any time.
Program coverageThe Volvo Complimentary Factory Scheduled
Maintenance (FSM) program offers:
• Scheduled maintenance coverage for the first
3 (three) years or up to 36,000 miles
• The first three regularly scheduled
maintenance services at 10,000, 20,000 and
30,000 miles as outlined in the table in the
article “Maintenance Service Operations” in
this booklet.Owner’s ResponsibilitiesEach recommended service must be performed
within 1,500 miles of the normal service interval
listed, see the table in the article “Maintenance
Service Operations” in this booklet.
You will be responsible for maintenance
costs when mileage precede or exceeds the
recommended interval by 1,500 miles
8.
Service intervals missed will not be performed.
Authorized Volvo retailers will perform the service
that is appropriate for the mileage or age of the
vehicle.
Items Not Covered• Wear items outlined in the article “Volvo’s
2019 New Vehicle Limited Warranty–U.S./
New Vehicle Warranty–Canada” in this
booklet.

8 Volvo recommends that you bring your vehicle in for service at least once a year regardless of mileage. In such cases Volvo will cover the recommended services at one (1) per year for the first three (3) years.