maintenance VOLVO XC60 2019 Warranty and Maintenance Records Information

46
WARRANTYFor seven (7) years or 70,000 miles,
whichever first occurs:
If an emission-related part listed in this warranty
booklet, specially noted with coverage for seven
(7) years or 70,000 miles
6, is defective, the part
will be repaired or replaced by Volvo. This is your
long-term emission control system DEFECTS
WARRANTY.
Owner’s Warranty ResponsibilitiesAs the vehicle owner, you are responsible for the
performance of the required maintenance listed
in your Owner’s Manual and this booklet. Volvo
recommends that you retain all receipts covering
maintenance on your vehicle, but Volvo cannot
deny warranty solely for the lack of receipts or
for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle
to a Volvo retailer as soon as a problem exists.
The warranty repairs should be completed in a
reasonable amount of time, not to exceed thirty
(30) days.
As the vehicle owner, you should also be aware
that Volvo may deny you warranty coverage if
your vehicle or a part has failed due to abuse,
neglect, improper maintenance or unapproved
modifications.If you have any questions regarding your warranty
rights and responsibilities, you should contact:
Volvo Car USA, LLC
Customer Service Department
1 Volvo Drive
Rockleigh, NJ 07647
1-800-458-1552
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731-2990
Massachusetts Department of Environmental
Protection
1 Winter Street
Boston, MA 02108
Vermont Agency of Natural Resources
Department of Environmental Conservation
Air Pollution Control Division
103 South Main Street
Waterbury, VT 05671-0402
Maine Department of Environmental
Protection
17 State House Station
Augusta, ME 04333
Connecticut Department of Environmental
Protection
Bureau of Air Management, Planning &
Standards Division
79 Elm Street
Hartford, CT 06106
Rhode Island Dept. of Environmental
Management
Office of Air Resources
235 Promenade Street
Providence, RI 02908-5767
Pennsylvania Dept. of Environmental
Protection
Bureau of Air Quality
Rachel Carson State Office Building, 12th
Floor
P.O. Box 8468
Harrisburg, PA 17105-8468

6 Hybrid Models: model year 2019 vehicles with engine VIN code BR sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont are
classified as Transitional Zero Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance emissions warranty on all emissions components for fifteen (15) years or 150,000 miles, whichever
occurs first.

47
WARRANTY
New Jersey Department of Environmental
Protection
P.O. Box 402
Trenton, NJ 08625-0402
Oregon Department of Environmental Quality
811 SW 6th Avenue
Portland, OR 97204
State of Washington Department of Ecology
P.O. Box 47600
Olympia, WA 98504-7600
Maryland Department of The Environment
Mobil Source Control Program
1800 Washington Blvd., Suite 705
Baltimore, MD 21230-1720
Delaware Department of Natural Resources
Division of Air Quality
655 S. Bay Road
Dover, DE 19901
Bureau of Mobile Sources
NYS Department of Environmental
Conservation
625 Broadway
Albany, NY 12233-3255
Volvo’s Emission System WarrantyStates of California, Connecticut,
Delaware, Maine, Massachusetts,
Maryland, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington onlyVolvo Car USA, LLC
7 (“Volvo” or “VCUSA”)
warrants that your 2019 model year Volvo
passenger vehicle was designed, built and
equipped to conform to applicable California
emission standards as specified under the Health
and Safety Code 43205.
This warranty covers repairs resulting from any
defect in material or workmanship which would
cause any part installed on this vehicle which
affects any regulated emissions to not meet
these requirements or would cause the vehicle
to fail to pass a Smog Check test during the
applicable warranty period.
Warranty CoverageThe warranty period begins on the date the
vehicle is delivered to the first retail purchaser
or the initial date the vehicle is put into service,
whichever occurs first. The emission warranty is
transferable to subsequent owners.
The vehicle must be maintained and operated
under normal use in accordance with Volvo’s
written instructions for proper maintenance and
use, which are detailed in the Owner’s Manual
and in this booklet. Items and conditions listed
under “What Is Not Warranted” are excluded, if
any of these conditions exist.
NOTE
No implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty. Some states do not allow limitations
on how long an implied warranty lasts, so the
above limitations may not apply to you.
Volvo will repair, adjust, or replace a part when
performing a repair under the warranty.
The emission warranty is not conditionally based
on the use of genuine Volvo parts. Failures
which occur, however, because of abuse or lack
of required maintenance, are not eligible for
coverage.
7 Volvo Car USA, LLC, is sometimes referred to in this booklet as “Volvo”. All such references to “Volvo” are intended to refer to Volvo Car USA, LLC.

48
WARRANTYWhere The Warranty AppliesThis warranty applies to 2019 model year
vehicles originally sold by Volvo Car USA, LLC,
certified for sale and registered in the states
of California, Connecticut, Delaware, Maine,
Massachusetts, Maryland, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island, Vermont and
Washington.Repairs and ServiceThe emission control system of your new 2019
Volvo passenger vehicle was designed, built and
tested using genuine Volvo parts, and the car
is certified to be in conformity with California
emission control requirements.
According to Federal regulations, you are eligible
for additional emissions warranty coverage for
up to eight (8) years or 80,000 miles, whichever
first occurs for certain specific major emission
components. The Federal emissions warranty
starts on the date the vehicle is sold to the first
retail purchaser or put into service, whichever
occurs first. California and Federal Warranty
coverages are concurrent.
ServicingIt is recommended that any replacement parts
used for maintenance, repair or replacement
of emission control systems be genuine Volvo
parts or genuine Volvo remanufactured parts.
The owner may elect to have maintenance,
replacement, or repair of the emission control
devices and systems performed by any
automotive repair establishment or individual.
He/she may also elect to use parts other
than genuine Volvo parts or genuine Volvo
remanufactured parts for such maintenance,
replacement, or repair without invalidating
this warranty. The cost of such service parts,
however, will not be covered under the warranty
except in an emergency. (See Retailer Service.)
Parts Replacement parts which are not equivalent to
Volvo quality may impair the effectiveness of
emission control systems. If other than genuine
Volvo parts or genuine Volvo remanufactured
parts are used for maintenance, replacement
or repair of components affecting emissions,
the owner should obtain assurances that such
parts are warranted by their manufacturer to be
equivalent to genuine Volvo Car USA, LLC parts in
performance and durability.
Volvo assumes no liability under this warranty for
parts other than genuine Volvo parts or genuine
Volvo remanufactured parts. The use of non-Volvo
replacement parts, however, does not invalidate
the warranty on other components unless non-
Volvo parts cause damage to those warranted
parts or systems.Retailer ServiceRepairs, adjustments, and service covered by this
warranty will be performed by any authorized Volvo
retailer at his place of business. There will be no
charge for parts or labor (including diagnosis)
when genuine Volvo parts or genuine Volvo
remanufactured parts are used for any part of the
emission control system or for any part which may
affect emissions covered by this warranty.


49
WARRANTY
If an emergency occurs and an authorized Volvo
retailer is not reasonably available, repairs may be
performed at any available service establishment
or by any individual, using any replacement part.
When a warranted part is not available within
thirty (30) days or the repair cannot be completed
within thirty (30) days, repairs may be performed
at any available service establishment or by any
individual, using any replacement part.
Volvo will reimburse the owner for emergency
repairs (including diagnosis) that are covered
under this warranty. The expenses, however,
cannot exceed our suggested retail price for
all warranted parts replaced and labor charges,
based on Volvo’s recommended time allowance
for the warranty repair and the geographically
appropriate hourly labor rate. Replaced parts
and paid invoices must be presented at a Volvo
retailer as a condition of reimbursement for
emergency repairs not performed by a Volvo
retailer.
Failure to notify the owner of a decision to
honor or deny a Performance Warranty Claim
within thirty (30) days from the time the vehicle
is initially presented for repair shall result in
the vehicle manufacturer being responsible for
repairing the vehicle without charge to the vehicle
owner, unless such failure is attributable to the
vehicle owner or to events beyond the control of
the vehicle manufacturer or the repair facility.You are advised to have all recommended
maintenance or repairs on your new 2019
Volvo vehicle performed. Volvo will not deny
a warranty claim solely because you have no
record of maintenance; however, we may deny a
warranty claim if your failure to perform required
maintenance resulted in the failure of a warranted
part.
Receipts and/or maintenance records covering
the performance of regular maintenance should,
therefore, be retained in the event questions arise
concerning maintenance.
Inspection ProgramCalifornia, Connecticut, Delaware, Maine,
Massachusetts, Maryland, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
Non-hybrid models The following provisions apply to vehicles
which fail to pass the California, Connecticut,
Delaware, Maine, Massachusetts, Maryland,
New Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont or Washington Smog
Inspection. Should your vehicle fail a smog check
test during the warranty period, you may choose
to have the vehicle repaired at any authorized
Volvo retailer. The authorized Volvo retailer will
make the necessary repairs within the three (3)
year/50,000-mile period so that the vehicle will
pass the inspection. After three (3) years/50,000
miles, but before a period of use of seven (7)
years/70,000 miles, the authorized Volvo dealer
will repair or replace only those parts listed in the
article “2019 Model Year Emission Parts List”
in this booklet. After seven (7) years/70,000
miles, but before a period of use of eight (8)
years/80,000 miles, the authorized Volvo retailer
will cover only the catalytic converter, engine
control module, central electronic module and
onboard diagnostic device. Volvo will pay for the
repair unless the failure was caused by abuse,
neglect, improper maintenance, or the use of
leaded fuel or fuels not recommended in your
Owner’s Manual or this booklet. If the failure is
covered under this warranty, Volvo shall be liable

50
WARRANTYfor diagnostic and repair expenses. If the failure
is caused by a combination of warrantable and
nonwarrantable conditions, the owner shall not
be liable for the portion of diagnostic and repair
costs relating to the warrantable condition.
If the failure is caused by a nonwarrantable
condition, the vehicle owner shall be liable for
all diagnostic and repair expenses, but not to
exceed the maximum permissible under the
inspection program. The owner may choose
to have the vehicle repaired at a facility other
than a Volvo retailer; however, if a warrantable
condition is found, the owner must bring the
vehicle to an authorized Volvo retailer to have
the repairs completed at no cost for parts,
labor, and diagnosis. Volvo will not reimburse
the owner for diagnostic costs incurred at the
unauthorized service facility except in the case of
an emergency.Hybrid models The following provisions apply to vehicles
which fail to pass the California, Connecticut,
Delaware, Maine, Massachusetts, Maryland,
New Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont or Washington Smog
Inspection. Should your vehicle fail a smog check
test during the warranty period, you may choose
to have the vehicle repaired at any authorized
Volvo retailer. The authorized Volvo retailer will
make the necessary repairs within the three (3)
year/50,000-mile period so that the vehicle will
pass the inspection. After three (3) years/50,000
miles, but before a period of use of seven (7)
years/70,000 miles, the authorized Volvo dealer will repair or replace only those parts listed in the
article “2019 Model Year Emission Parts List” in
this booklet. After seven (7) years/70,000 miles,
but before a period of use of eight (8) years/
80,000 miles, the authorized Volvo retailer will
cover only the catalytic converter, engine control
module, central electronic module and onboard
diagnostic device. TZEV vehicles identified in the
article “Volvo’s 2019 New Vehicle Warranties &
Complimentary Factory Scheduled Maintenance
Program” in this booklet have all emissions
components covered for a period of fifteen (15)
years or 150,000 miles. Volvo will pay for the
repair unless the failure was caused by abuse,
neglect, improper maintenance, or the use of
leaded fuel or fuels not recommended in your
Owner’s Manual or this booklet. If the failure is
covered under this warranty, Volvo shall be liable
for diagnostic and repair expenses. If the failure
is caused by a combination of warrantable and
nonwarrantable conditions, the owner shall not
be liable for the portion of diagnostic and repair
costs relating to the warrantable condition.
If the failure is caused by a nonwarrantable
condition, the vehicle owner shall be liable for
all diagnostic and repair expenses, but not to
exceed the maximum permissible under the
inspection program. The owner may choose
to have the vehicle repaired at a facility other
than a Volvo retailer; however, if a warrantable
condition is found, the owner must bring the
vehicle to an authorized Volvo retailer to have
the repairs completed at no cost for parts,
labor, and diagnosis. Volvo will not reimburse the owner for diagnostic costs incurred at the
unauthorized service facility except in the case of
an emergency.
What Is Not Warranted (applies to all
models)1. Required maintenance services as specified
in the article “Maintenance Service
Operations” in this booklet. Items that affect
emissions and require scheduled replacement
are warranted up to their first replacement
point [such as spark plugs, filters, belts, etc.].
Once these parts have been replaced at the
scheduled replacement point, they are no
longer covered by this Emission Warranty.
2. Malfunctions in any part caused by misuse,
improper adjustments (by other than a
Volvo dealer during warranty repair work),
modification, alteration, tampering or
disconnection of system parts.
3. Damage resulting from accidents, acts of
nature, or events beyond the control of Volvo.
4. The use of fuel and/or oil, or other fluids
which do not meet the Volvo-approved
standards as set forth in the Owner’s Manual
or in the articles “Fuel requirements” and
“Engine oil” in this booklet, may not be
warranted.


51
WARRANTY
5. Repairs on vehicles for which the true
odometer mileage cannot be readily
determined.
6. Parts other than genuine Volvo replacement
or remanufactured parts used for
maintenance, repair or replacement affecting
components of the emission control system.
7. Any loss of time, inconvenience, loss of
vehicle use or commercial loss.
Limitations and DisclaimersCalifornia, Connecticut, Delaware, Maine,
Massachusetts, Maryland, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington Volvo’s written warranty is exclusive and in
lieu of all warranties, whether oral or written,
expressed or implied.
No implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
Volvo does not authorize any individual or
corporation to create for it any obligation,
liability or other warranty in connection with
this vehicle.
Volvo’s liability, if any, for product(s) furnished
under this warranty shall in no event
exceed the cost of correcting defects in the
product(s) as herein provided and upon the
expiration of this warranty, any such liability
shall terminate.
NOTE
This warranty gives you specific legal
rights and you may also have other rights.
California, Connecticut, Delaware, Maine,
Massachusetts, Maryland, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington may not
allow limitations on how long an implied
warranty lasts, so the above limitations
may not apply to you. These states may not
allow the exclusion or limitation of incidental
or consequential damages, so the above
limitations or exclusions may not apply to you.

53
WARRANTY
Transitional Zero Emissions (TZEV)
VehiclesModel year 2019 vehicles with engine VIN code
BR sold and registered in California, Connecticut,
Maine, Massachusetts, Maryland, New Jersey,
New York, Oregon, Rhode Island or Vermont are
classified as Transitional Zero Emissions
(TZEV) vehicles. TZEV vehicles have a defects
and performance emissions warranty on all
emissions components for fifteen (15) years or
150,000 miles, whichever occurs first.
Complimentary Factory Scheduled
Maintenance (FSM) Program (U.S.
Only)General InformationTo further enhance the Volvo ownership
experience, your 2019 model year Volvo
vehicle sold new and registered in the US by
an authorized Volvo retailer includes the Volvo
Complimentary Factory Scheduled Maintenance
(FSM) Program. This maintenance program is
designed to complement your Volvo warranty and
will help ensure trouble free operation of your
Volvo vehicle.
The Volvo Complimentary FSM program is
honored at any authorized Volvo retailer in the
United States. Coverage begins with the date the
vehicle is delivered to the original purchaser or
the original lessee, or on the date the vehicle is
placed in service as a demonstrator. This program
is associated with the vehicle and cannot be
transferred to another vehicle.
The Volvo Complimentary Factory Scheduled
Maintenance (FSM) program is transferred
automatically to subsequent owners of the vehicle
within the program period.
Volvo reserves the right to make changes to or
terminate this program at any time.
Program coverageThe Volvo Complimentary Factory Scheduled
Maintenance (FSM) program offers:
• Scheduled maintenance coverage for the first
3 (three) years or up to 36,000 miles
• The first three regularly scheduled
maintenance services at 10,000, 20,000 and
30,000 miles as outlined in the table in the
article “Maintenance Service Operations” in
this booklet.Owner’s ResponsibilitiesEach recommended service must be performed
within 1,500 miles of the normal service interval
listed, see the table in the article “Maintenance
Service Operations” in this booklet.
You will be responsible for maintenance
costs when mileage precede or exceeds the
recommended interval by 1,500 miles
8.
Service intervals missed will not be performed.
Authorized Volvo retailers will perform the service
that is appropriate for the mileage or age of the
vehicle.
Items Not Covered• Wear items outlined in the article “Volvo’s
2019 New Vehicle Limited Warranty–U.S./
New Vehicle Warranty–Canada” in this
booklet.

8 Volvo recommends that you bring your vehicle in for service at least once a year regardless of mileage. In such cases Volvo will cover the recommended services at one (1) per year for the first three (3) years.

54
WARRANTY• Damage to the vehicle resulting from normal
wear and tear or abuse.
• Vehicles severely damaged and/or declared to
be a total loss by an insurer.
• Severe operating conditions requiring
additional services.
• Owner requested services or Volvo retailer
suggested services not specified in the
table in the article “Maintenance Service
Operations” in this booklet. 

MAINTENANCE RECORDS
This booklet should always be kept in
your v ehicle along with all receipts
and the customer copy of repair
orders covering all services and
repairs performed on your ve hicle.
These service records may be
required as reference for future
warranty work .Vehicle Identi cation Number
Deliv ery/Retail Date
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A CCESSOR Y IDENTIFICAT IONAccessories Installed At Time Of Delivery
Instructions to Retailer: Type all inf ormation.