navigation system Acura RDX 2016 Navigation Manual

325
Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high. For protection,
the system will shut off until the display cools down.This message appears briefly when the display temperature is too high. The
navigation system turns off until the display cools down. The system turns back on
automatically when the display cools down.
The navigation system temperature is too low. For
protection, the system will shut off until the it
warms up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The na vigation system starts up automatically
when the display warms up.
The navigation system atmospheric pressure is too
low. For protection, the syst em will shut off until the
pressure returns to safe levels.The HDD is inoperable due to low atmospheric pressure. Move your vehicle to the
place where the atmospheric pressure is high.
The navigation system temp erature is too high. For
protection, the system will shut off until it cools
down.The navigation system has difficulty r eading the HDD when the temperature is
high. The navigation system starts up automatically when the system cools down.
HDD access error. Please consult your dealer.Writing of the data to the HDD failed with a cause other than low temperature,
high temperature, and low atmospheric pres sure. After a short wait, try to operate
the system again. If this does not solv e the problem, consult with the dealer.
HDD access error. The system will reset and attempt
to correct the problem.
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327
uuError Messages uHard Disc Drive (HDD) Audio
Troubleshooting
Hard Disc Drive (HDD) Audio
If an error occurs while playing the Hard Disc Drive (HDD) Audio, you may see the
following error messages. If you cannot cl ear the error message, contact a dealer.
Error MessageCause
HDD access error.
Please consult your dealer.—
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.Turn the audio system off and allow the player to cool down until the error
message is cleared.
The navigation system temperature is too low. For
protection, the system will shut off until it warms
up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The na vigation system starts up automatically
when the display warms up.
Unplayable FileAppears when a file format not supported. Cu rrent track will be skipped. The next
supported track plays automatically.
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329
uuError Messages uPandora ®
Troubleshooting
Pandora ®
If an error occurs while playing Pandora ®, you may see the follo wing error messages.
If you cannot clear the error message, contact a dealer.
Error MessageCauseSolution
Incompatible USB Device
Please Check Owner’s ManualAppears when an inco mpatible device is
connected.Disconnect the device. Then turn the
audio system off, and turn it again. Do
not reconnect the device that caused
the error.
There is no station list in the device.
Please add the station list to your device.
No stations have been created.
Please create a station on the device.
Appears when there is no station list on
the device.Use the device to create a station.
Music licenses force us to limit the number of tracks
you may skip each hour.Appears when you try to skip a song or
select Dislike over the predetermined
number of times in an hour.Try again later.
Unable to save rating.
Unable to save bookmark.Appears when the commanded
operation is failed.Try again later.
No dataAppears when no data is available with
Pandora ® activated.Reboot the app and reconnect the
device.
UnsupportedAppears when Pandora ® version is not
supported.Update Pandora ® to the latest version.
PANDORA App version is not supported.
PANDORA system maintenanceAppears when the Pandora ® server is in
maintenance.Try again later.
U.S. models
Navigation Screen
On Demand Multi-Use DisplayTM
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333
Reference Information
System Initialization..............................334
Entering the Security Code ....................334
Acquiring GPS Information ....................334
Startup Confirmation Screen .................335
Map Matching ......................................335
System Limitations ................................336
GPS System...........................................336
Address Calculation ..............................336
Database ..............................................336
Client Assistance ....................................338
Resolving Problems ...............................338
Acura Client Relations Contact Information ... 338
Visiting a Dealer ....................................338
Map Coverage ......................................339 Obtaining a Navigation Update ............ 339
Traffic Information ............................... 340
Operation in Alaska, Hawaii, Canada, Puerto
Rico, and Mexico ...................................... 340
Legal Information ................................. 341
Copyrights ........................................... 341
User Agreements ................................. 341
As required by the FCC ........................ 346
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334
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
In most cases, you do not need to enter a
security code. Follow the steps to reactivate
the system.
1. Set the power mode to ON, and turn on
the audio system.
2. Press and hold the (Power) button for
more than two seconds.
u The system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.
If you are experiencing GPS reception
problems:
2 GPS System P. 336
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336
Reference Information
System Limitations
GPS System
The signals received from the GPS satellites
are extremely weak (less than a millionth of
the strength of a local FM station) and
require an unobstructed view of the sky.
The GPS antenna is located in the roof. The
signal reception can easily be interrupted or
interfered with by trees, tall buildings,
freeway/highway overpasses, tunnels, or
overhead electrical power wires.
The GPS is operated by the U.S. Department
of Defense. For security reasons, there are
certain inaccuracies bu ilt into the GPS for
which the navigation system must
constantly compensate. This can cause
occasional positioning errors of up to
several hundred feet or tens of meters.
Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addr esses on a block. For
example, the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown a
quarter of the way down the block by the
system. If there are only 25 actual addresses
on the block, the actual location of address
1425 would be at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the place
was improperly categorized, or a place/
landmark is not yet in the database. This is
also true for police stat ions, hospitals, and
other public institutions. Do not rely on the
navigation system if you need law
enforcement or hospital services. Always
check with local information sources.
In addition, the map database contains
verified and unverifie d areas. Unverified
streets may be missing from the map, in the
wrong location, or have an incorrect name
or address range. A message will warn you
if your route includes unverified streets.
Exercise additional caution when driving in
unverified areas.
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uuSystem Limitations uDatabase
Reference Information
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type, weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events
• Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining a Navigation Update P. 339
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.
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338
Reference Information
Client Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 318
• There are also FAQs available online at
www.acuranavi.com (U.S.) or
www.acuranavi.ca (Canada).
• For traffic-related issues:
2 Traffic P. 320
• For reporting issues with the database or
places/landmarks:
2 Visiting a Dealer P. 338
• Call Acura Client Relations.
2Acura Client Relations Contact
Information P. 338
Acura Client Relations
Contact Information
Acura Navi
American Honda Motor Co., Inc.
Acura Client Relations
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Telephone: (800) 382-2238
Honda Canada Inc.
Acura Client Relations
180 Honda Boulevard
Markham, L6C 0H9, ON
E-Mail: [email protected]
Telephone: (888) 9-ACURA-9
Hours: 8:00 am to 7:30 pm
Monday to Friday (Eastern time)
Visiting a Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer . Please identify the
specific issue (e.g., error occurs when you
enter a specific addre ss, when driving on a
certain road, or just when it’s cold) so that
the service technician can refer the issue to
the factory so that a solution can be found.
Be patient, the service technician may be
unfamiliar with your specific issue.
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339
uuClient Assistance uMap Coverage
Reference Information
Map Coverage
The navigation system provides map
coverage for the United States, Canada,
Puerto Rico, and Mexico. The map coverage
consists of accurately mapped (verified)
metropolitan areas and a less accurate
(unverified) rural database. Note that
unverified areas are constantly being
reviewed and converted to verified areas
each year.
This screen is an example.
Map coverage update information is
available from Acura Client Relations or
online at www.acuranavi.com (U.S.) or
www.acuranavi.ca (Canada).
To find navigation system update
information:
1. Visit the website.
2. Enter your vehicle mo del and model year.
3. Click Map Coverage to display a list of
verified coverage areas on the most
recent update.
4. Click Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
u Adobe ® Reader ® is required for
viewing and printing the Portable
Document Format (PDF) documents.
To download the latest version of
Adobe Reader, visit http://
get.adobe.com/reader/ .Obtaining a Navigation
Update
Acura is continually expanding the scope of
the navigation system. Navigation system
software upgrades may be made available
periodically, usually in the fall of each year.
To purchase an update:
1. Obtain your vehicle’s VIN number and the
System/Device Information.
2 System Device Information P. 314
2.Call the Acura Navigation Disc Fulfillment
Center at (888) 549-3798, or order
online at www.acuranavi.com (U.S.) or
www.acuranavi.ca (Canada).
An update is not available from a dealer.
However, the dealer may assist you in
obtaining one for you out of courtesy. There
is no program for free updates.
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341Continued
Reference Information
Legal Information
Copyrights
• Infogroup-Data: Certain business data provided by Infogroup © 2011, All Rights
Reserved.
• EXIT-Data: © ZENRIN CO ., LTD. 2011. All
rights reserved.
• Building foot print: © ZENRIN CO., LTD. 2011. All rights reserved.
• Junction View Data: © ZENRIN USA, INC. 2011. All rights reserved.
• Brand icon: The marks of companies
displayed by this product to indicate
business locations are the marks of their
respective owners. The use of such marks
in this product does not imply any
sponsorship, approval, or endorsement
by such companies of this product.
User Agreements
In using this HDD “Satellite Linked
Navigation System” (the “HDD”), which
includes HONDA MOTOR CO., LTD.
software, ALPINE EL ECTRONICS, INC.
software, and Here database contents
(hereinafter referred to as “Licensors”), you
are bound by the terms and conditions set
forth below. By using your copy of the HDD,
you have expressed your Agreement to the
terms and conditions of this Agreement.
You should, therefore, make sure that you
read and understand the following
provisions. If for any reason you do not wish
to be bound by the terms of this
Agreement, please return the HDD to your
dealer.
• The HDD may not be copied, duplicated, or otherwise modified , in whole or in
part, without the express written
permission of the Licensors.
• The HDD may not be transferred or sublicensed to any third party for profit,
rent or loan, or licensed for reuse in any
manner.
■Navigation System User
Agreement
• The HDD may not be decompiled, reverse
engineered or otherw ise disassembled, in
whole or in part.
• The HDD may not be used in a network or by any other manner of simultaneous
use in multiple systems.
• The HDD is intended solely for personal use (or internal use where the end-user is
a business) by the consumer. The HDD is
not to be used for commercial purposes.
• The Licensors do not guarantee to the client that the functions included in the
HDD meet the specific objectives of the
user.
• Licensor shall not be responsible for any
damages caused by the use of the HDD
to the actual user or to any third party.
• The warranty on the HDD shall not
extend to an exchange or refund due to
misspelling, omission of letters, or any
other cosmetic discrepancy in the
contents of the HDD.
• The right to use the HDD shall expire either when the user destroys the HDD or
software, or when an y of the terms of
this Agreement are violated and the
Licensors exercise the option to revoke
the license to use the HDD or software.
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