Acura RLX 2018 Navigation Manual

129
Troubleshooting
Troubleshooting................................... 130
Map, Voice, Entering Destinations ........ 130
Traffic .................................................. 132
Guidance, Routing ............................... 133
Update, Coverage, Map Errors ............. 135
Display, Accessories.............................. 135
Miscellaneous Questions ...................... 135
Error Messages ...................................... 136
Navigation System ................................ 136
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Troubleshooting
Troubleshooting
Map, Voice, Entering Destinations
ProblemSolution
The Startup Confirmation screen is displayed
every time I start the car.This is normal. The Startup Confirmation screen reminds you and your guest
drivers to always operate the navigation system in a safe manner. The Startup
Confirmation screen goes off after a certain period of time and the top screen of
the last mode is displayed.
I want to turn off the welcome sound that
comes on every time I start the car.Go to System Settings , and select the Opening tab. You can turn Sound
Volume to 0.
The navigation system reboots by itself
(returns to the opening screen).A reboot can be caused by extreme temperatures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see a
dealer.
How do I specify a de stination when an
entered city or street could not be found?●Try entering the street first. Some cities are lumped in with a major metro area.
In rural “unverified” areas or new subdivisions, streets may be missing or only
partially numbered.
●Try selecting the destination directly from the map.
2 Map Input P. 96
Why do some letters become grayed out
when I enter an address?As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do
not apply.
How do I delete Personal Addresses,
Previous Destinations, or the Home Address?1. Press the SETTINGS button. Select Navi Settings > Personal Info to display
the types of information.
2. Select the type of address to delete.
3. Select Delete.
I cannot hear the navigation system voice.1.Press the SETTINGS button. Select System Settings and check that Guidance
Volume is not set to 0.
2. Select Voice Reco and set Voice Prompt to On.
Why is Call grayed out on the Calculate
Route screen?Your phone is not paired to Bluetooth® HandsFreeLink ® or, if paired, your phone
is in use. See your Owner’s Manual.
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uuTroubleshooting uMap, Voice, Entering Destinations
Troubleshooting
The voice control system is having difficulty
recognizing my voice commands.Check that the vents are not blowing air onto the microphone on the ceiling, the
vehicle is as quiet as po ssible, and you are using the correct command when
speaking.
2 Voice Recognition P. 23
I cannot give voice commands.Make sure you selected OK at the Startup Confirmation screen.
2Start-up P. 20
I cannot select an option using the Interface
Dial.To reduce potential driver distraction, ce rtain onscreen functions and features are
limited or inoperable while the vehicle is moving. Use voice commands or pull over
to proceed.
The navigation system pronunciation of
street names in the guidance command or
destination address sounds strange.The basic guidance phrases use a studio-recorded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.1.Check that the nighttime dashboard bri ghtness control is not set to maximum.
2. Press the SETTINGS button. Select Navi Settings > Map > Color (Night) .
2Color P. 57
The screen is dark when I drive during the
day.Press the SETTINGS button. Select Navi Settings > Map > Color (Day) .
2Color P. 57
How do I change or remove my PIN?1.Press the SETTINGS button. Select Navi Settings > Personal Info > PIN
Number > Address Book PIN or Go Home PIN .
2. Enter your existing PIN. You then have the choice to change or remove the PIN.
2 PIN Numbers P. 31
I have forgotten my PIN. How do I reset the
PIN for Home or the PIN for personal
addresses?A dealer must reset the PIN for you.
ProblemSolution
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132
uuTroubleshooting uTraffic
Troubleshooting
Traffic
ProblemSolution
AcuraLink Real-Time TrafficTM information could not
be received or is not displayed properly.●Check that the traffic status indicato r is available on the map screen.
2AcuraLink Real-Time TrafficTM P. 13●Traffic information relies on a clear signal. If signal strength is low, traffic data
may not be available.
●Check that the traffic icons are turned on.
2 Showing Icons on Map P. 55●Check the AcuraLink® subscription status. See your Owner’s Manual.●There may be a temporary technical prob lem in your metropolitan area. Call
Acura Client Relations to see if there is an outage.
2 Acura Client Relations Contact Information P. 142●If the situation persists, see your Acura dealer for assistance.●AcuraLink® is not available in Alaska, Ha waii, Puerto Rico, and Mexico.
The navigation system sometimes provides a detour
route when I am driving a route on the freeway/
highway.If Traffic Rerouting is set to On, the navigation system provides a detour route
to your destination only if it can find a si gnificantly faster route than the original
one.
2 Traffic Rerouting P. 42
The navigation system routes me to an exit and an
alternate freeway/highway with unknown flow
speeds or surface streets.The navigation system predicts which r oute should be faster based on freeway/
highway congestion along your route. Us e your own experience to determine
whether the alternate route would be faster.
How can I ignore the detour route and return to the
original route?Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 42
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133
uuTroubleshooting uGuidance, Routing
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to generate the optimal route. You can change
the route preferences used when calculating a route.
2 Route Preference P. 38
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-
up messages?Press the SETTINGS button. Select Navi Settings > Routing, and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 42
The street I’m on is not shown on the map screen.The mapping database is constantly under going revision. You can access the most
recent information on the internet.
2 Map Coverage P. 143
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.This is normal. The signals received from the GPS satellites are extremely weak and
can easily be interrupted or interfered as your vehicle travel near tall buildings or
in tunnels. Check your vehicle surroundings for anything that may be blocking the
reception. If this happens frequently and th ere is no obstruction that is interfering
with reception, please see a dealer.
2 GPS P. 140
The blue highlighted route and voice guidance
stopped or turned into a blue/pink line before I got
to my destination.Your route has entered an unverified area.
2Unverified Routing P. 40
How do I stop the map from rotating as I drive
along?Press the SETTINGS button. Select Navi Settings > Map > View > North-up .
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower tra ffic, the navigation system updates the
“time to destination” based on your actual road speed to give you a better
estimate of arrival time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigati on system is unaware of the width of intersections.
Large differences in vehicle position ca n indicate a temporary loss of the GPS
signal.
2 GPS P. 140
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uuTroubleshooting uGuidance, Routing
Troubleshooting
The screen is showing wh ite dots as I drive along.These dots are called “breadcr umbs.” These are displayed if Display Tracking is
set to On.
2Display Tracking P. 68
How do I remove the white dots (“breadcrumbs”)
from my screen?Press the SETTINGS button. Select Navi Settings > Map, set Display Tracking to
Off or select Delete Tracking to remove the white dots from the map.
2Display Tracking P. 68
A road that I selected to avoid is being used when
routing.When you “draw” your area to avoid, make sure to select sections of roads that
include at least one intersection.
2 Avoided Area P. 44
My elevation (shown when I display the current
position) seems to fluc tuate even though my
elevation has not changed.This is normal. The elevation can vary ±100 ft (±30 m) due to GPS calculation
errors.
2 GPS P. 140
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least
four satellites. Try moving the vehicle into an open area. The elevation is also not
displayed if the calculated elevation is zero or below sea level.
ProblemSolution
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uuTroubleshooting uUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
Miscellaneous Questions
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly under going revision. You can access the most
recent information on the internet.
2 Map Coverage P. 143
Does the navigation system work outside North
America?The navigation system contains maps for the 50 U.S. states, Canada, Puerto Rico,
and Mexico. The navigation system will not work in other countries.
2 Map Coverage P. 143
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors,
see your dealer.
2Visiting Your Dealer P. 142
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
My battery was disconnected or went dead, and the
navigation system is asking for a code.Set the power mode to ON, and press and hold the (Power) button for two
seconds. The system should reactivate. If y ou have installed an aftermarket system,
contact a dealer.
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Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high. For protection,
the system will shut off until the display cools down.This message appears briefly when the display temperature is too high. The
navigation system turns off until the disp lay cools down. The system turns back on
automatically when the display cools down.
The navigation system te mperature is too low. For
protection, the system will shut off until the it
warms up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The navigation system starts up automatically
when the display warms up.
The navigation system atmospheric pressure is too
low. For protection, the system will shut off until the
pressure returns to safe levels.The HDD is inoperable due to low atmosphe ric pressure. Move your vehicle to the
place where the atmosphe ric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.The navigation system has difficulty r eading the HDD when the temperature is
high. The navigation system starts up automatically when the system cools down.
HDD access error. Please consult your dealer.Writing of the data to the HDD failed wi th a cause other than low temperature,
high temperature, and low atmospheric pres sure. After a short wait, try to operate
the system again. If this does not solv e the problem, consult with the dealer.
HDD access error. The system will reset and attempt
to correct the problem.
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Reference Information
System Initialization..............................138
Entering the Security Code ....................138
Acquiring GPS Information ....................138
Startup Confirmation Screen .................139
Map Matching ......................................139
System Limitations ................................140
GPS ......................................................140
Address Calculation ..............................140
Database ..............................................140
Client Assistance ....................................142
Resolving Problems ...............................142
Acura Client Relations Contact Information...142Visiting Your Dealer ..............................142
Map Coverage ......................................143 Obtaining a Navigation Update ............ 143
Traffic Information ............................... 144
Operation in Alaska, Hawaii, Canada, Puerto
Rico, and Mexico ................................ 144
Legal Information ................................. 145
Copyrights ........................................... 145
User Agreements ................................. 145
As required by the FCC ........................ 149
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Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
In most cases, you do not need to enter a
security code. Follow the steps below to
reactivate the system.
1.Set the power mode to ON, and turn on
the audio system.
2. Press and hold the (Power) button for
more than two seconds.
u The system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.
If you are experiencing GPS reception
problems:
2 GPS P. 140
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