BMW 5 SERIES 2006 E60 Service and warranty information

Corrosion Protection
Extensive corrosion protection measures
implemented by BMW now make it possible
to offer a twelve-year unlimited milage anti-
corrosion warranty against rust perforation
on your vehicle provided that the vehicle is
maintained in accordance with the provisions
of the New Vehicle Limited Warranty as
outlined in the Warranty Section of this
Booklet (page 32).
The major degree of corrosion protection is
due to the electrophoretic dip painting
process which cathodically deposits paint
particles on all body parts, attracting paint
particles into the minutest cavities or seams.
Body parts are designed to provide optimum
corrosion protection.
During manufacture, exterior body parts
receive an additional corrosion protection
coat. Hood, trunk, doors and other body
parts are coated with PVC and sealed from
the outside.
All floor panels receive a resilient coating of
PVC for maximum protection against
damage due to stones, etc.
Corrosion protection materials tested over
many years are applied to the surfaces of
cavities and to the entire underside of the
vehicle during and after assembly.
Requirements for maintaining the 12-year
unlimited mileage anti-corrosion warranty
are outlined in the Warranty Section of this
Booklet (page 34).
Restoring corrosion protection
Please take care that anti-corrosion material
is replaced when your car is repaired after
body or chassis damage.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
Underbody maintenance
The underbody has to be cleaned at least
once a year, in spring, with plain water in
order to remove mud, chemical sediments
and other deposits. If those materials are
not removed, corrosion (rust) will occur on
metal components.
Your BMW center will do this anti-corrosion
service for you.
WARNING
Do not apply additional undercoating or rust-
proofing on or near the exhaust manifold,
exhaust pipes, catalytic converter or heat
shields. During driving, the substance used
for undercoating could overheat and cause a
fire.
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Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
29493 5 Series Text.qxd 8/3/05 10:23 AM Page 18

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
29493 5 Series Text.qxd 8/3/05 10:23 AM Page 19

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
29493 5 Series Text.qxd 8/3/05 10:23 AM Page 20

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
29493 5 Series Text.qxd 8/3/05 10:23 AM Page 21

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
29493 5 Series Text.qxd 8/3/05 10:24 AM Page 22

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
29493 5 Series Text.qxd 8/3/05 10:24 AM Page 23

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW
centers is of great importance to us. We
take pride in our product, as does the BMW
center who services it. If you should ever
have a question regarding your BMW
center’s service or your BMW's performance,
we recommend that you contact your
authorized BMW center. Should you travel to
an unfamiliar area, the BMW center directory
provided at the time of delivery will help you
locate the nearest authorized BMW center.
The centers listed are equipped to help you
with matters related to your BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur
and you require further assistance, you may
wish to contact the BMW NA Customer
Relations Department at 1- 800-831-1117 or
through our website @ www.bmwusa.com.
When contacting us, we ask that you provide
the following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem. A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first
step in resolving a complaint is to contact
the authorized BMW center that performed
the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be
made to ensure your satisfaction.
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Customer Assistance –
Notification
During a specific period (the earlier of 12
months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to repair in a
reasonable number of attempts, any defect
or condition which substantially impairs the
use, value, or safety of a new vehicle sold,
leased or registered in that state.
A “reasonable number of attempts” is gener-
ally defined as (i) four or more attempts to
repair the same defect (the number of
attempts vary by state) or (ii) the vehicle is
out of service by reason of one or more
repair(s) for more than a cumulative total of
30 days (this period varies by state), except
for delays created by conditions beyond our
control.
If we are unable to correct a defect or condi-
tion covered by these statutes in a reason-
able number of attempts, we may be
obligated either to replace the vehicle or
reimburse the owner/lessee in an amount
equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE CUSTOMER
RELATIONS AND SERVICES DEPART-
MENT ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117 BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW offers additional assis-
tance through BBB AUTO LINE in
ARKANSAS, CALIFORNIA, IDAHO, IOWA,
GEORGIA, MINNESOTA and PENNSYLVA-
NIA. BBB AUTO LINE is a dispute resolution
program administered by the Council of
Better Business Bureaus. BBB AUTO LINE
resolves disputes through mediation or
arbitration. Mediation is an informal
proceeding whereby a neutral third party
(mediator) helps the parties to find an
acceptable resolution. Arbitration is also an
informal proceeding in which an impartial
third party renders a decision after a hearing
at which both parties have an opportunity to
be heard. You can select mediation or
arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the
program. Please contact BBB AUTO LINE at
the address or phone number listed below
for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you
qualify for participation, you will be required
to provide the following information:


Your name and address

The vehicle identification number (VIN)

The make, model and year of your vehicle

A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to
arbitrate you may attend the hearing in
person or by telephone. You may bring
witnesses and give supporting evidence.
You may also submit your claim in writing
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and ask for a decision on the documents you
submit, without attending a hearing. BBB
AUTO LINE will usually render a decision
within 40 days from the time you file your
complaint. The decision is binding on BMW
if you decide to accept it. BMW must
comply with the decision within the time
frame specified by the arbitrator.
Important: You must use BBB AUTO LINE
before asserting in court any rights or
remedies created by the Magnuson Moss
Warranty Act, (“The Act”) 15 U.S.C. Sec.
2301, et seq. You may also be required to
use BBB AUTO LINE before seeking
remedies under your state’s “Lemon Law”.
If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort to
the BBB AUTO LINE is not required by any
provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC
(“BMW”) participates in BBB AUTO LINE, a
mediation/arbitration program administered
by the Council of Better Business Bureaus
[4200 Wilson Boulevard, Arlington, Virginia
22203] through local Better Business
Bureaus. The Arbitration Certification
Program of the California Department of
Consumer Affairs has certified BBBAUTO
LINE and BMW.
2. If you have a problem arising under a
BMW written warranty, we encourage you to
bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB
AUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call
1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO
LINE, you will have to provide your name and
address, the brand name and vehicle identifi-
cation number (VIN) of your vehicle, and a
statement of the nature of your problem or
complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle’s current mileage, the
approximate date and mileage at the time
any problem(s) were first brought to the
attention of BMW or one of our dealers, and
a statement of the relief you are seeking.
5.
BBB AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims
within the program’s jurisdiction may be
presented to an arbitrator at an informal
hearing. The arbitrator’s decision should
ordinarily be issued within 40 days from the
time your complaint is filed; there may be a
delay of 7 days if you did not first contact
BMW about your problem, or a delay of up to
30 days if the arbitrator requests an inspec-
tion/report by an impartial technical expert or
further investigation and report by BBB
AUTO LINE.
6. You are required to use BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to
use BBB AUTO LINE before pursuing rights
and remedies under any other state or
federal law. “You are also required to use
BBB AUTO LINE before exercising rights or
seeking remedies created by Title I of the
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301
et seq.If you choose to seek
redress by pursuing rights and remedies not
created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.”
7. California Civil Code Section 1793.2(d)
requires that, if BMW or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW may be required to replace
or repurchase the vehicle. California Civil
Code Section 1793.22(b) creates a
presumption that BMW has had a reasonable
number of attempts to conform the vehicle
to its applicable express warranties if, within
18 months from delivery to the buyer or
18,000 miles on the vehicle’s odometer,
whichever occurs first,
one or more of the
following occurs:
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