tow BUICK LUCERNE 2007 Workshop Manual

Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance when the vehicle is mired in sand,
mud, or snow.
Flat Tire Change:Installation of your spare tire
in good condition will be covered at no charge.
The customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Jump Start:No-start occurrences which
require a battery jump start will be covered at
no charge.
Additional Services for Canadian
Customers

Trip Routing Service:Upon Request,
Roadside Assistance will send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.We will make every attempt to send your
personalized trip routing as quickly as possible,
but it is best to allow three weeks before your
planned departure date. Trip routing requests
will be limited to six per calendar year.
Trip Interruption Benets and Assistance:
In the event of a warranty related vehicle
disablement, while en route and over
250 kilometres from original point of departure,
you may qualify for trip interruption expense
assistance. This assistance covers reasonable
reimbursement of up to a maximum of
$500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night)
and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense you
may incur while waiting for your vehicle to be
repaired.
Pre-authorization, original detailed receipts and
a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for trip
interruption expense assistance.
467

Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.Courtesy Transportation is not a part of the New
Vehicle Limited Warranty and is available only
at participating dealers. A separate booklet entitled
“Warranty and Owner Assistance Information”
furnished with each new vehicle provides detailed
warranty coverage information.
Scheduling Service Appointments
When your vehicle requires warranty service,
you should contact your dealer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this, and
ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
469

If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need.
If they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
GM dealer or a private collision repair facility
to x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
475

Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there, or
have it towed there. Specify to the facility that
any required replacement collision parts be original
equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled
parts will not be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially value
the repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts.Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with
Genuine GM parts, even if your insurance
coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a
repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company.
In such cases, you can have control of the repair
and parts choices as long as cost stays within
reasonable limits.
476

R
Radiator Pressure Cap................................ 351
Radios........................................................ 241
Care of Your CD Player........................... 274
Care of Your CDs.................................... 273
Navigation/Radio System,
see Navigation Manual......................... 271
Radio with CD................................245, 251
Setting the Time..............................242, 243
Theft-Deterrent......................................... 271
Understanding Reception......................... 272
Rainsense™ II Wipers................................. 165
Rear Door Security Locks........................... 104
Rear Safety Belt Comfort Guides.................. 39
Rear Seat Armrest...................................... 152
Rear Seat Passengers, Safety Belts.............. 36
Rearview Mirror, Automatic Dimming
with Compass.......................................... 132
Rearview Mirror, Automatic Dimming
with OnStar
®............................................ 129
Rearview Mirror, Automatic Dimming
with OnStar
®and Compass..................... 130
Rearview Mirror with Compass
and Temperature........................................ 19
Rearview Mirror with OnStar
®...................... 129
Rearview Mirrors......................................... 129Reclining Seatbacks...................................... 14
Recommended Fluids and Lubricants.......... 452
Recreational Vehicle Towing........................ 313
Remote Keyless Entry (RKE) System............ 94
Remote Keyless Entry (RKE) System,
Operation................................................... 95
Removing the Flat Tire and
Installing the Spare Tire........................... 410
Removing the Spare Tire and Tools............ 409
Replacement Bulbs..................................... 383
Reporting Safety Defects
Canadian Government............................. 477
General Motors........................................ 478
United States Government....................... 477
Restraint System Check
Checking the Restraint Systems................. 88
Replacing Restraint System Parts
After a Crash......................................... 89
Retained Accessory Power (RAP)................ 115
Right Front Passenger Position,
Safety Belts............................................... 34
Roadside
Assistance Program................................. 466
Rocking Your Vehicle to Get it Out.............. 307
Routing, Engine Drive Belt.......................... 454
Running the Engine While Parked............... 128
492

Tires (cont.)
Different Size........................................... 402
If a Tire Goes Flat................................... 407
Ination - Tire Pressure............................ 392
Inspection and Rotation............................ 398
Installing the Spare Tire........................... 410
Pressure Monitor System......................... 393
Removing the Flat Tire............................. 410
Removing the Spare Tire and Tools......... 409
Storing a Flat or Spare Tire and Tools..... 416
Tire Sidewall Labeling.............................. 386
Tire Terminology and Denitions............... 389
Uniform Tire Quality Grading.................... 402
Wheel Alignment and Tire Balance........... 404
Wheel Replacement................................. 404
When It Is Time for New Tires................. 400
Towing
Recreational Vehicle................................. 313
Towing a Trailer....................................... 315
Your Vehicle............................................. 313Traction
Control System (TCS) .............................. 283
Control System Warning Light.................. 202
StabiliTrak
®System................................. 284
Transaxle
Fluid, Automatic....................................... 343
Transaxle Operation, Automatic................... 119
Trip Odometer............................................. 196
Trunk.......................................................... 106
Turn and Lane-Change Signals................... 162
Turn Signal/Multifunction Lever.................... 162
U
Ultrasonic Rear Parking Assist (URPA)........ 178
Understanding Radio Reception................... 272
Uniform Tire Quality Grading....................... 402
Universal Home Remote System........139, 140
Operation........................................141, 147
495