BUICK PARK AVENUE 1996 Owners Manual

and
wicants
NOTE: Fluids and lubricants identified below by name,
part number or spe
GM dealer.
USAGE
Engine Oil
Engine Coolant ification may be
obtained from your
1
FLUID/LUBRICANT
Engine oil with the American
Petroleum Institute Certified For
Gasoline Engines
“S tarburst”
symbol
of the proper viscosity. To
determine the preferred viscosity
for your vehicle’s engine, see
“Engine Oil” in the Index.
50/50 mixture of clean water
(preferably distilled) and GM
Goodwrench’ DEX-COOL
TM or
Havoline@ DEX-COOL
TM
(orange-colored, silicate-free)
antifreeze conforming to GM
Specification 6277M. See “Engine
Coolant’’ in the Index.
USAGE
Coolant
Supplement
Sealer
Parking Brake Cable Guides
Power Steering System
Automatic
Transaxle
Key Lock
Cylinders
FLUID/LUBRICANT
GM Part No. 3634621 or
equivalent with a complete flush
and refill.
Chassis lubricant (GM Part
No. 1052497 or equivalent) or
lubricant meeting requirements
of NLGI Grade 2, Category LB
or GC-LB.
GM Power Steering Fluid
(GM Part No. 1052884
- 1 pt.,
10500 17
- 1 qt., or equivalent).
DEXRON@-111 Automatic
Transmission Fluid.
Multi-Purpose Lubricant, Superlube@ (GM
Part No. 12346241
or equivalent).
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USAGE FLUIDlLUBRICANT
Supercharger Supercharger Oil (GM Part
No. 12345982). See “Supercharger
Oil” in the Index.
Chassis Chassis lubricant (GM Part
Lubrication
No. 1052497 or equivalent) or
lubricant meeting requirements
I
of NLGI Grade 2, Category LB
or GC-LB.
I
Windshield GM Optikleen@ Washer Solvent
Washer Solvent (GM
Part
No. 105 15 15) or
equivalent.
~~~~ ~ ~~ ~ ~
Hood Latch Lubriplate lubricant aerosol (GM
Assembly, Part
No. 12346293 or equivalent)
Pivots, Spring or lubricant meeting requirements
Anchor
and of NLGI Grade 2, Category LB or
Release Pawl GC-LB.
USAGE
(GM Part No. 12346241
Hinges Multi-purpose lubricant, Superlube@
Hood and Door
FLUID/LUBRICANT
or equivalent).
Weatherstrip Part
No. 12345579 or equivalent).
Conditioning Dielectric Silicone Grease
(GM
See “Replacement Parts”
in the Index for recommended
replacement filters and spark plugs.
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you
need assistance. This section also tells you
how to
obtain service publications and how to report any
safety defects.
This section includes information on:
0
0
0
0
0
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The Customer Satisfaction Procedure
Customer Assistance for Text Telephone (TTY)
Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line
-- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern you may have
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with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Buick has
empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a
member
of dealer management. Normally, concerns
can be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Buick Customer Assistance
Center by calling 1-800-521 -7300. In Canada,
contact GM
of Canada Customer Assistance Center
in Oshawa
by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French). For help outside
of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: 1-809-763- 13 15
0 In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-41 12
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For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you
to call us so we can give your inquiry
prompt attention. However, if you wish to write
Buick, write to:
Buick Motor Division
Customer Assistance Center
902 E. Hamilton Avenue
Flint, MI, 48550
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM
Overseas offices. When contacting
Buick, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That
is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUICK. (TTY users in
Canada can dial 1-800-263-3830.)
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P--%de Assistar-
n
c 7
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under
the 3 year/36,000 mile (60,000 km) new car
warranty (whichever occurs first).
Our commitment to Buick owners has always included
superior service through our network
of 3,000 Buick
dealers, Buick Premium Roadside Assistance provides
an extra measure of convenience and security.
Buick Premium Roadside Assistance:
- Provides owners with access to minor repairs or
towing for disabled vehicles.
- Takes the anxiety out of uncertain situations by
providing easy access to service professionals trained
to work with Buick owners, 24 hours a day, 365 days
a year, including weekends and holidays.
For details
on Buick Premium Roadside Assistance,
please consult your Buick Premium Roadside Assistance
owner booklet included with your owner’s manual. For
needed assistance, call
the Buick Premium Roadside
Assistance toll-free
hotline: 1-800-252- 11 12.
lian Kc ds e L
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
To Buick Motor Division, Quality Means Service -- and
service means “keeping you on the road.”
Included with your 1996 Buick new car warranty
(36 month/36,000 miles (60,000 km), whichever occurs
first), is Courtesy Transportation,
a program which will
provide Buick retail customers with:
- Reimbursement toward a loaner vehicle, courtesy of
Buick Motor Division, for up to five days for
vehicles requiring overnight warranty repairs. Also,
reimbursement up to $30 a day (five days maximum)
may be available for the cost of a rental car,
bus or
even a cab.
- A free one-way shuttle ride up to 10 miles from the
dealership is available for customers whose vehicles
require same-day warranty repairs. Courtesy Transportation is Buick’s way
of extending
the
Premium Service you’ve come to expect from Buick
and its 3,000 dealers. Please review
the Courtesy
Transportation glove box card contained in your vehicle,
or consult your Buick dealer for details.
Some state insurance regulations make it impractical to
rent vehicles to people under
21 years of age. If you are
under
21 and have difficulty renting a vehicle, Buick
will reimburse you up to $30/day, for any documented
transportation you receive. Please consult your dealer
for details.
For warranty repairs during
the Complete Vehicle
Coverage period in
the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation program. Please consult your
dealer for details. The Courtesy Transportation program
is available only
in the United States and Canada.
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GM Participation in’;.BBB AUTO
LINE - Alternative ;Dispute
Resolution
Program*
*This program may not be available in all states,
depending on state
law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Buick and your Buick dealer are committed to
making sure you are completely satisfied with your
new vehicle. Our experience has shown that, if a
situation arises where you feel your concern has
not been adequately addressed, the Customer
Satisfaction Procedure described earlier in this
section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Buick voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers
and automobile
mariufacturers.
This program is available fi-ee of charge
to customers who currently own or lease a GM vehicle.
;If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB uskg
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington,
VA 22203
Telephone: 1-800-955-5 100
To file a .claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is luted by vehicle age
and mileage, and
other factors.
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