phone BUICK RAINIER 2004 Owner's Guide

United States – Customer Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-252-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) – Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-5

GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers
and mobility equipment installers. The offer is available
for a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
All TTY users call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1-800-252-1112
As the proud owner of a new Buick vehicle, you are
automatically enrolled in the Buick Roadside Assistance
program. This value-added service is intended to
provide you with peace of mind as you drive in the city
or travel the open road. Buick’s Roadside Assistance
toll-free number is staffed by courteous and capable
Roadside Assistance Representatives who are available
24 hours a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to
gain entry into your vehicle. Delivery of
the replacement key will be covered within
10 miles.
7-6

Emergency Tow:Tow to the nearest dealership
for warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
Flat Tire Change:Installation of a spare tire will
be covered at no charge. (The customer is
responsible for the repair or replacement of the
tire if not covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Buick’s Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Buick Roadside Assistance: 1-800-252-1112,
text telephone (TTY) users, call 1-888-889-2438.
Buick reserves the right to limit services or
reimbursement to an owner or driver when, in Buick’s
judgement, the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Buick reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
7-7

Cleaning (cont.)
Underbody Maintenance...............................5-99
Video Screen............................................3-116
Weatherstrips..............................................5-96
Cleaning Aluminum Wheels..............................5-98
Cleaning Exterior Lamps/Lenses.......................5-97
Cleaning Fabric/Carpet....................................5-93
Cleaning Glass Surfaces..................................5-95
Cleaning Interior Plastic Components.................5-95
Cleaning Leather............................................5-95
Cleaning the Top of the Instrument Panel...........5-95
Cleaning the Windshield, Backglass
and Wiper Blades........................................5-98
Cleaning Tires................................................5-98
Cleaning Vinyl................................................5-95
Climate Control System
Climate Controls Personalization....................3-26
Dual Automatic............................................3-20
Rear..........................................................3-25
Compass Calibration.......................................2-32
Compass Operation.........................................2-31
Compass Variance..........................................2-32
Content Theft-Deferrent....................................2-17
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-43Coolant
Engine Temperature Gage............................3-34
Heater, Engine............................................2-23
Cooling System..............................................5-32
Cruise Control................................................3-10
Cruise Control Light........................................3-40
CURB VIEW ACTIVATED.................................3-55
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors....7-12
Reporting Safety Defects to the
Canadian Government..............................7-12
Reporting Safety Defects to the
United States Government.........................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
4

H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-5
Headlamp High/Low-Beam Changer.................... 3-9
Headlamps....................................................5-54
Bulb Replacement.......................................5-54
Electrical System.......................................5-102
Headphones.................................................3-106
Heated Seats................................................... 1-3
Highway Hypnosis...........................................4-37
Hill and Mountain Roads..................................4-38
Hitches..........................................................4-57
HomeLink
®Transmitter....................................2-36
HomeLink®Transmitter, Programming................2-37
Hood
Checking Things Under................................5-12
Release.....................................................5-12
Horn............................................................... 3-7
How to Add Coolant to the Coolant
Recovery Tank............................................5-34
How to Add Coolant to the Radiator..................5-36
How to Add Fluid............................................5-26
How to Check........................................5-25, 5-68
How to Check Lubricant...................................5-52How to Check Power Steering Fluid..................5-39
How to Inspect...............................................5-24
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-13
Hydroplaning..................................................4-32
I
ICE POSSIBLE..............................................3-54
If No Steam Is Coming From Your Engine..........5-31
If Steam Is Coming From Your Engine...............5-30
If the Light is Flashing.....................................3-36
If the Light Is On Steady.................................3-37
If You Are Caught in a Blizzard.........................4-42
If You Are Stuck in Sand, Mud, Ice or Snow.......4-44
If You Do Decide To Pull A Trailer.....................4-54
Ignition Positions.............................................2-20
Infants and Young Children, Restraints...............1-28
Ination - Tire Pressure...................................5-67
Instrument Panel
Cluster.......................................................3-28
Overview..................................................... 3-4
Instrument Panel Brightness.............................3-17
Interior Lamps................................................3-17
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