phone BUICK RANDEZVOUS 2003 Owner's Guide

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-5
Courtesy Transportation...................................7-6Reporting Safety Defects..................................7-8
Reporting Safety Defects to the United States
Government...............................................7-8
Reporting Safety Defects to the Canadian
Government...............................................7-9
Reporting Safety Defects to General Motors.......7-9
Service Publications Ordering Information...........7-9
Section 7 Customer Assistance Information
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The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You cannd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
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Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUICK. (TTY users in
Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Buick, the letter should be addressed to Buick’s
Customer Assistance Center.
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-252-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022From U.S. Virgin Islands
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
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GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the 3 year/36,000 mile (60 000 km) new car
warranty (whichever occursrst).
Our commitment to Buick owners has always included
superior service through our network of Buick dealers.
Buick Premium Roadside Assistance provides an
extra measure of convenience and security.
Buick’s Roadside Assistance toll-free number is staffed
by a team of technically trained advisors, who are
available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest Buick
dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
Fuel delivery
Lock-out service (identication required)
Tow to nearest dealership for warranty service
Change aat tire
Jump starts
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We have quick, easy access to telephone numbers of
the following additional services depending on your
needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police,re department or hospitals
In many instances, mechanical failures are covered
under Buick’s comprehensive warranty. However, when
other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identication Number (VIN)
Vehicle license plate numberBuick reserves the right to limit services or
reimbursement to an owner or driver when, in Buick’s
judgement, the claims become excessive in frequency or
type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Buick Roadside Assistance: 1-800-252-1112, text
telephone (TTY) users, call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Buick has always exemplied quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
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Care of
Safety Belts................................................5-80
Your Cassette Tape Player..........................3-108
Your CD and DVD Player...........................3-109
Your CDs and DVDs ..................................3-109
Cargo Cover..................................................2-42
Cargo Lamp...................................................3-17
Carrier Assembly-Differential
(Rear Drive Module)....................................5-42
Cassette Tape Messages.................................3-80
Cassette Tape Player Service............................. 6-9
CD Adapter Kits.............................................3-80
Cell Phone Storage Area.................................2-38
Center Rear Passenger Position, Safety Belts.....1-38
Chains, Tires..................................................5-56
Change Engine Oil Message............................3-47
Charging System Indicator Message..................3-46
Check
Engine Light...............................................3-40
Tire Pressure System...................................5-49
Checking Coolant............................................5-20
Checking Engine Oil........................................5-11
Checking Things Under the Hood....................... 5-9
Checking Your Restraint Systems
......................1-76
Chemical Paint Spotting
...................................5-83
Child Restraints
Child Restraint Systems
...............................1-51
Infants and Young Children
...........................1-47
Lower Anchorages and Top Tethers for
Children (LATCH System)
..........................1-59Child Restraints (cont.)
Older Children.............................................1-45
Securing a Child Restraint Designed for the
LATCH System........................................1-61
Securing a Child Restraint in a Center Rear
Seat Position...........................................1-63
Securing a Child Restraint in a Rear Outside
Seat Position...........................................1-61
Securing a Child Restraint in the Right Front
Seat Position...........................................1-65
Top Strap...................................................1-54
Top Strap Anchor Location............................1-56
Where to Put the Restraint...........................1-54
Cigarette Lighter.............................................3-24
Cleaning
Inside of Your Vehicle..................................5-78
Outside of Your Vehicle................................5-80
Underbody Maintenance...............................5-83
Video Screen............................................3-110
Weatherstrips..............................................5-80
Your DVD Player.......................................3-109
Cleaning Exterior Lamps/Lenses.......................5-81
Climate Control System...................................3-24
Dual ..........................................................3-27
Dual Automatic............................................3-29
Outlet Adjustment
........................................3-32
Compact Disc Errors
...............................3-71, 3-81
Compact Disc Messages
..................................3-93
Compact Spare Tire
........................................5-77
Compass Variance
..........................................3-54
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Content Theft-Deferrent
....................................2-15
Control of a Vehicle
.......................................... 4-6
Convenience Center, Rear
...............................2-42
Convenience Net
............................................2-42
Coolant
Engine Temperature Gage
............................3-40
Engine Temperature Warning Message
...........3-45
Heater, Engine
............................................2-21
Cooling System
..............................................5-24
Cruise Control
................................................3-10
Cruise Control Light
........................................3-43
Cupholder(s)
..................................................2-37
Current and Past Model Order Forms
................7-10
Customer Assistance Information
Courtesy Transportation
.................................. 7-6
Customer Assistance for Text Telephone (TTY)
Users
....................................................... 7-4
Customer Assistance Offices
........................... 7-4
Customer Satisfaction Procedure
..................... 7-2
GM Mobility Program for Persons with
Disabilities
................................................ 7-5
Reporting Safety Defects to General Motors
...... 7-9
Reporting Safety Defects to the Canadian
Government
.............................................. 7-9
Reporting Safety Defects to the United States
Government
.............................................. 7-8
Roadside Assistance Program
......................... 7-5
Service Publications Ordering Information
......... 7-9D
Daytime Running Lamps (DRL).........................3-13
Defensive Driving............................................. 4-3
Defogging and Defrosting.................3-26, 3-28, 3-31
Delayed Lighting.............................................3-16
Delayed Locking...............................2-9, 2-49, 3-60
Dinghy Towing................................................4-31
Disarming with the Remote Keyless Entry
Transmitter.................................................2-16
Disarming with Your Key..................................2-16
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-32
Door
Ajar Warning Message.................................3-48
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks............... 2-9
Rear Door Security Locks.............................2-10
Driver
Four-Way Manual Seat.................................. 1-2
Position, Safety Belt
.....................................1-24
Driver Behavior
................................................ 4-2
Driver Information Center (DIC)
.........................3-53
DIC Controls and Displays
............................3-55
DIC Vehicle Personalization
..........................3-57
Driving
At Night
.....................................................4-16
City
...........................................................4-20
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Gasoline (cont.)
Specifications............................................... 5-5
Gate Operator and Canadian Programming........2-36
Glass Surfaces...............................................5-80
Glove Box.....................................................2-37
GM Mobility Program for Persons with
Disabilities.................................................... 7-5
H
Hatch Ajar Warning Message............................3-48
Hazard Warning Flashers................................... 3-5
Head Restraints............................................... 1-6
Headlamp Exit Delay.......................2-47, 3-15, 3-57
Headlamp High/Low-Beam Changer.................... 3-8
Headlamp Wiring............................................5-86
Headlamps....................................................5-43
Bulb Replacement.......................................5-42
Halogen Bulbs............................................5-43
Headphones...................................................3-94
Head-Up Display (HUD)...................................3-18
Heated Seats................................................... 1-4
Highbeam Out Warning Message......................3-53
Highway Hypnosis
...........................................4-23
Hill and Mountain Roads
..................................4-24
Hitches
..........................................................4-37
HomeLink
®Transmitter
....................................2-34
HomeLink®Transmitter, Programming
................2-34Hood
Checking Things Under.................................. 5-9
Release....................................................... 5-9
Horn ............................................................... 3-6
How the System Works...................................3-22
How to Add Coolant to the Coolant
Recovery Tank............................................5-26
How to Add Coolant to the Radiator..................5-28
How to Add Fluid............................................5-18
How to Check........................................5-17, 5-49
How to Check Power Steering Fluid..................5-32
How to Inspect the Engine Air Cleaner/Filter.......5-16
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-24
Hydroplaning..................................................4-19
I
If No Steam Is Coming From Your Engine..........5-23
If Steam Is Coming From Your Engine...............5-22
If the Light Is Flashing.....................................3-41
If the Light Is On Steady.................................3-42
If You Are Stuck in Sand, Mud, Ice or Snow.......4-30
If You Do Decide To Pull A Trailer.....................4-35
If You’re Caught in a Blizzard...........................4-28
Ignition Positions.............................................2-19
Ignition Transaxle Lock Check..........................6-12
Infants and Young Children, Restraints...............1-47
Inflation -- Tire Pressure..................................5-49
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Seat
Head Restraints............................................ 1-6
Seat Recall....................................................3-62
Seats
Captain Chairs............................................1-12
Four-Way Manual Driver Seat......................... 1-2
Heated Seats............................................... 1-4
Manual Lumbar............................................. 1-4
Manual Passenger......................................... 1-2
Memory .....................................................2-52
Rear Seat Operation...................................... 1-7
Reclining Seatbacks...................................... 1-5
Six-Way Power Seats.................................... 1-3
Split Bench Seats......................................... 1-7
Stowable Seat............................................1-16
Secondary Latch System.................................5-65
Securing a Child Restraint
Center Rear Seat Position............................1-63
Designed for the LATCH System...................1-61
Rear Outside Seat Position...........................1-61
Right Front Seat Position..............................1-65
Security Message, PASS-Key
®III ......................3-49
Service
........................................................... 5-3
Adding Equipment to the Outside of Your
Vehicle
..................................................... 5-4
Doing Your Own Work
................................... 5-3
Engine Soon Light
.......................................3-40
Publications Ordering Information
..................... 7-9
Traction System Warning Message
.................3-44
Vehicle Soon Message
.................................3-51Service Bulletins............................................... 7-9
Service Engine Soon Light in the United States
or Check Engine Light in Canada..................3-40
Service Manuals............................................... 7-9
Setting Preset PTYs (RDS Only).......................3-86
Setting Preset Stations....................3-66, 3-73, 3-84
Setting the Time.............................................3-65
Setting the Tone (Bass/Treble)..........3-67, 3-73, 3-84
Sheet Metal Damage.......................................5-82
Shifting Into Park (P).......................................2-26
Shifting Out of Park (P)...................................2-28
Shoulder Belt Height Adjuster...........................1-26
Skidding........................................................4-15
Some Other Rainy Weather Tips.......................4-20
Spare Tire Check............................................6-10
Special Fabric Cleaning Problems.....................5-79
Specifications, Capacities.................................5-92
Speedometer..................................................3-35
Split Bench Seats............................................. 1-7
Starter Switch Check.......................................6-11
Starting Your Engine.......................................2-20
Steering........................................................4-11
Steering in Emergencies..................................4-12
Steering, Suspension and Front Drive Axle
Boot and Seal Inspection..............................6-13
Steering Tips
..................................................4-12
Steering Wheel Controls, Audio
.......................3-107
Stereo RCA Jacks
..........................................3-95
Storage Areas
Cell Phone Storage Area
..............................2-38
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