BUICK REGAL 1997 Owners Manual

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Buick and your Buick dealer are committed
to making sure you are completely satisfied with
your new vehicle. Our experience
has shown that,
if a situation arises where you feel your concern
has not been adequately addressed, the Customer
Satisfaction Procedure described earlier
in this
section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Buick voluntarily participates in BBB
AUTO LINE. BBB AUTO
LINE is
an out-of-court program
administered by the Better Business Bureau system
to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before
you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary.
If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until
a decision is made.
Some state laws may require you to
use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Buick Customer
Assistance Center at 1-800-955-7300.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group
of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA,
you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393
(or 366-0123 in the
Washington,
D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-8
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REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada, in addition
to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at
1-800-52 1-7300, or write:
Buick Motor Division
Customer Relations Center
902 E. Hamilton Avenue
Flint, MI 48550
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre 1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase
for all
current and past model General Motors vehicles.
The toll-free telephone number
for ordering information
in Canada is 1-800-668-5539.
8-9
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1997 BUICK SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing
it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1997 BUCK
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL
PRICE: $40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service
of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Porffolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE: $15.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $10.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only (VISA-Mastercard-Discover)
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ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)
(Monday-Friday
8:OO AM - 6:OO PM EST) FAX Orders Onlv 1-31 3-865-5927
1-800-782-4356
Orders will be mailed within 10 days of receipt. PI service. If further information is needed, write tl
1-800-782-4356. Material cannot be returned for
c information within 30 days of delivery. On return:
against the original order.
PUBLICATION FORM ITEM DESCRIPTION VEHfCLE MODEL
11
NUMBER NAME 1 YEAR
I
9
9
Service Manual
1997
Car
& Light Truck
Transmission Unit Repair 1997
7.
G
M
Owner’s Manual In Portfolio 1997
Owner’s Manual Without Portfolio 1997
S
H
I
P
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent. Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM,
INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
~~ ~ ~~
T
0
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE) ..
DAYTIME TELEPHONE NO. 0
AREA CODE
iM-BUI-ORD97 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
A
Y
M
E
N
T
Check or Money
Order payable to Helm, Inc. (USA funds
only - do not send cash.)
0 MasterCard
0 VISA
0 Discover L
?ase allow ade uate time for postal I the address s a own below or call
redit without packing slip with return
’, a re-stocking fee may be applied
PRICE TOTAL
PRICE
$40.00
I $15.00 I
$1 0.00
TOTAL MATERIAL
Michigan Purchasers add 6% sales tax
U.S. Order Processing $5.00
Canadian Postage (See Note Below)
GRAND TOTAL
Account Number: curl 11111 tun UIn
Expiration m r[9 Check here if your billing address
Date molyr: is different from your shipping
address shown.
CUSTOMER SIGNANRE
are to make checks payable in US. funds. To cover Canadian postage, add $1 1.50 plus the
Note to Canadian Customers: All listed prices are quoted in US. funds.
Canadian residents
U.S. order processing.
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& NOTES
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Section 9 Index
Accessory outlet .............................. 2-52
Adding Equipment to the Outside
of Your Vehicle ...... 6-3
AirBag
....................................... 1-19
How Does it Restrain .......................... 1-23
How
it Works ................................ 1-2 1
Location .................................... 1-21
Readiness Light
......................... 1-20. 2-60
Servicing
................................... 1-24
What Makes
it Inflate .......................... 1-22
What Will You See After
it Inflates ............... 1-23
When Should it Inflate ......................... 1-22
Aircleaner .................................... 6-16
Air Conditioning
........................ 3-3.3-6. 3-9
Air Conditioning Refrigerants ..................... 6-65
Alarm. Instant
................................. 2- 12
Alignment and Balance. Tire
...................... 6-45
Aluminum Wheels. Cleaning
...................... 6-53
AM-FMStereo ................................ 3-13
AM-FM Stereo with Cassette Tape Player and
AM-FM Stereo with Compact Disc Player and
AM-FM Stereo
with Cassette Tape and Compact
Antenna AM-FM Stereo
with Cassette Tape Player ........... 3- I5
Automatic Tone Control
...................... 3- 18
Automatic Tone Control
...................... 3-22
Disc Player
with Automatic Tone Control ........ 3-26
Backglass
................................... 3-37 Fixed Mast
.................................. 346
Antifreeze ..................................... 6-22
Anti-Lock
Brake System Active Light
................. 2.63. 4.9
Brake System Wa-ning Light
................ 2.62. 4.7
Brakes
...................................... 4-7
Using
....................................... 4-9
Anti.Theft. Radio .............................. 3-31
Appearancecare
............................... 6-47
Appearance Care Materials
....................... 6-56
Arbitration Program
.............................. 8-7
Ashtrays
...................................... 2-51
Audio Controls. Steering Wheel Touch Control
....... 3-33
Audio Equipment. Adding ........................ 3-35
AudioSyste~ns
................................. 3-12
Auto-Down Window
............................ 2-33
Automatic
Audio Systems.
Tips
............................ 3-34
Headlamp Control ............................ 2-42
Overdrive
(a) .......................... 2.25. 2.26
Power Door Locks
............................. 2-7
Transaxle Check
.............................. 7-40
Transaxle Fluid
............................... 6-19
Transaxle Operation ........................... 2-22
Transaxle PARK
(P) Mechanism Check ........... 7-42
Auxiliary Power Connection
...................... 2-53
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Cleaning ...................................... 6-48
Aluminum Wheels
............................ 6-53
Built-in Child Restraint
........................ 6-5 1
Built-in Child Restraint Harness
................. 6-5 1
Glass
....................................... 6-51
Inside of
Your Buick .......................... 6-48
Fabric
...................................... 6-48
Instrumentpanel
............................. 6-50
Leather
..................................... 6-50
Outside of Your Buick
......................... 6-52
Special Problems
............................. 6-49
Stains
...................................... 6-48
Vinyl
....................................... 6-50
Windshield and Wiper Blades
................... 6-52
Clock, Setting the
............................... 3-12
Comfort Controls
............................ 3-1, 3-2
Compact Disc Care
............................. 3-36
Compact Disc Player
....................... 3-24, 3-30
Compact Disc Player
Errors .................. 3-24, 3-30
Compact Spare Tire
............................. 5-37
Console Storage
................................ 2-49
Control, Loss of
................................ 4-16
Control of a Vehicle
.............................. 4-6
Convenience Net
............................... 2-50
Convex Outside
Mirror .......................... 2-48
Coolant
....................................... 6-22
Bleedvalves
................................. 5-22
RecoveryTank
............................... 5-19
Tires
....................................... 6-54
Wheels
..................................... 6-53 Coolant Heater. Engine
.......................... 2-21
Cooling System
................................ 5-17
Courtesy Transportation
........................... 8-6
Cruise Control
................................. 2-38
Cupholders
............................... 2-49, 2-50
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure
.................... 8-2
CourtesyLamps
................................ 2-44
CruiseLight
................................... 2-74
Damage. Finish
............................... 6-54
Damage. Sheet Metal
............................ 6-54
Daytime Running
Lamps ......................... 2-42
DeadBattery
................................... 5-3
Defects, Reporting Safety
......................... 8-8
Defensive Driving
............................... 4-2
Defogger, Rear Window
......................... 3-11
Defogging ............................ 3-4,3-6, 3-10
Defrosting
............................ 3-4,3-6, 3-10
Delayed Entry Lighting
.......................... 2-45
Delayed
Exit Lighting ........................... 2-45
Dimensions, Vehicle
............................ 6-64
Dolby@ B Noise Reduction
............. 3-18,3-21, 3-29
Dome Lamp Bulb Replacement
.................... 6-37
Door/Trunk Ajar Warning Light
................... 2-75
Driver Information Center
........................ 2-77
Driver Position
................................. 1-11
DoorLocks
..................................... 2-4
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Driving
........................................ City 4-22
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-23
InaBlizzard
................................. 4-29
IntheRain
.................................. 4-19
OnCurves
.................................. 4-12
In Foreign Countries
........................... 6-5
Night
...................................... 4-17
On Grades While Towing a Trailer
............... 4-39
On Hill and Mountain Roads .................... 4-25
On Snow or Ice
.............................. 4-28
Through Deep Standing Water
................... 4-21
With a Trailer
................................ 4-37
Drunken Driving
................................ 4-3
Dual Automatic ComforTemp Climate Control
......... 3-7
Dual ComforTemp Climate Control
.................. 3-4
WetRoads
.................................. 4-19
Winter
...................................... 4-27 Identification
................................ 6-57
Oil Level Check .............................. 7-39
Overheating
................................. 5-15
Running
While Parked ......................... 2-32
Specifications
................................ 6-64
Engine Oil
.................................... 6-11
Additives ................................... 6-15
Supercharger
................................ 6-18
Used
....................................... 6-15
What Kind to Use ............................. 6-13
When to Change
.............................. 6-15
Enhanced Traction System ........................ 4-11
Enhanced Traction System-Active Light
............. 2-64
Enhanced Traction System
Warning Light ........... 2-63
Exhaust, Engine
................................ 2-32
Exterior Lamps ................................. 2-41
StartingYow
................................ 2-20
Adding
..................................... 6-12
Checking
................................... 6-12
Ethan01
........................................ 6.- 4
Electrical Equipment. Adding ..... 2.21.2.53.3.35. 6.58
Electrical System
............................... 6-58
Electrochromic Daymight Rearview Mirror
.......... 2-47
Engine
.............................. 6.9.6.10. 6.11
Coolant
..................................... 6-22
Coolant Heater
............................... 2-21
Coolant Level Check
.......................... 7-39
Coolant Temperature Gage
..................... 2-68
Coolant Temperature Light
..................... 2-68
Exhaust
..................................... 2-32 Fabric
Cleaning
............................... 6-48
Features and Controls
............................ 2-1
Filling Your Tank
................................ 6-5
Filter, Engine Oil
............................... 6-15
Filter, Passenger Compartment Air
................. 6-17
Finish Damage
................................. 6-54
First Gear, Automatic Transaxle
................... 2-26
Flashers, Hazard Warning
......................... 5-2
Filter. Air
..................................... 6-16
Finishcare
.................................... 6-53
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