BUICK REGAL 1997 Owners Manual

Maintenance Record
ODOMETER SERVICED
BY MAINTENANCE PERFORMED
d
/
ProCarManuals.com

I
Maintenance Record
ODOMETER READING SERVICED
BY MAINTENANCE PERFORMED
I I I I I
7-50
ProCarManuals.com

Maintenance Record
ProCarManuals.com

Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
7-52
ProCarManuals.com

n
Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8-2
8-4
8-5
8-7
8-8 Customer Satisfaction Procedure
Customer Assistance for
Text Telephone
(TTY) Users
Roadside Assistance
GM Participation
in an Alternative Dispute
Resolution Program
Warranty Information 8-8
8-9
8-9
8-9
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
REPORTING SAFETY DEFECTS TO THE
CANADIAN GOVERNMENT
REPORTING SAFETY DEFECTS TO
GENERAL MOTORS
Ordering Service and Owner Publications
in Canada
ProCarManuals.com

Customer Satisfaction Procedure Buick dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns
you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service or Parts
Manager, contact the owner of the dealership or the
General Manager.
8-2
ProCarManuals.com

STEP TWO -- If after contacting a member of
dealership management,
it appears your concern cannot
be resolved by the dealership without further help,
contact the Buick Customer Relations Center by calling
1-800-52 1-7300.
In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French),
For help outside
of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4 136 (Spanish)
0 In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
0 In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM International
Product Center in Canada at: (905) 644-41
12.
ProCarManuals.com

For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0
0
a
0
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However, if you wish to write
Buick, address your inquiry to:
Buick Motor Division
Customer Relations Center
902 E. Hamilton Avenue
Flint,
MI 48550
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance
Information booklet for addresses of
GM
Overseas offices.
When contacting Buick, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That
is why we suggest you follow Step One first
if you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUTCK. (TTY users in
Canada can dial 1-800-263-3830.)
ProCarManuals.com

Roadside Assistance
A
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the
3 year/36,000 mile (60 000 km) new car
warranty (whichever occurs first). Our commitment
to Buick owners has always included
superior service through our network of
3,000 Buick
dealers. Buick Premium Roadside Assistance provides
an extra measure of convenience and security.
Buick Premium Roadside Assistance:
Provides owners with access to minor repairs or
Takes the anxiety out of uncertain situations by
towing for
disabled vehicles.
providing easy access to service professionals trained
to work with Buick owners, 24 hours a day,
365 days
a year, including weekends and holidays.
For details on Buick Premium Roadside Assistance,
please consult your Buick Premium Roadside Assistance
owner booklet included with your owner’s manual. For
needed assistance, call the Buick Premium Roadside
Assistance toll-free hotline: 1-800-252-
1 1 12.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided
by the dealer or call
1-800-268-6800 for emergency services.
8-5
ProCarManuals.com

Courtesy Transportation
To Buick Motor Division, Quality Means Service -- and
service means “keeping you
on the road.”
Included with your Buick new car warranty
(3 years/36,000 miles (60 000 km), whichever occurs
first), is Courtesy Transportation, a program which will
provide Buick retail customers with:
Reimbursement toward a loaner vehicle, courtesy of
Buick Motor Division, for
up to five days for
vehicles requiring overnight warranty repairs. Also,
reimbursement up to
$30 a day (five days maximum)
may be available for the cost of a rental car, bus or
even
a cab.
A free one-way shuttle ride up to
10 miles (16 km)
from the dealership is available for customers whose
vehicles require same-day warranty repairs. Courtesy Transportation
is Buick’s way
of extending the
Premium Service you’ve come
to expect from Buick
and its
3,000 dealers. Please review the Courtesy
Transportation glove box card contained in your vehicle,
or consult your Buick dealer for details.
Some state insurance regulations make
it impractical to
rent vehicles to people under
21 years of age. If you are
under
21 and have difficulty renting a vehicle, Buick
will reimburse you up
to $30/day, for any documented
transportation you receive. Please consult your dealer
for details.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation program. Please consult your
dealer for details. The Courtesy Transportation program
is available only in the United States and Canada.
In Canada, please consult your GM dealer for
information
on Courtesy Transportation.
8-6
ProCarManuals.com