CADILLAC SRX 2007 1.G Owners Manual

Usage Fluid/Lubricant
Front and Rear
AxleSAE 75W-90 Synthetic
Axle Lubricant
(GM Part No. U.S. 12378261,
in Canada 10953455) meeting
GM Specication 9986115.
Transfer CaseManual Transmission Fluid
(GM Part No. U.S. 88861800,
in Canada 88861801).
Hood HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Body Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seats,
Sunroof Tracks,
and Fuel Door
HingeMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).Usage Fluid/Lubricant
Outer Tailgate
Handle Pivot
PointsMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or Dielectric
Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
Weatherstrip
SqueaksSynthetic Grease with Teon,
Superlube
(GM Part No. U.S. 12371287,
in Canada 10953437).
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Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from
your dealer.
Part GM Part NumbersACDelco®Part
Numbers
Engine Air Cleaner/Filter 25735595 A2944C
Engine Oil Filter
3.6L V6 25177917 PF2129
4.6L V8 89017342 PF61
Passenger Compartment Air Filter
Particle and Odor Filter 88957450 CF130C
Particle Filter 25740404 CF133
Spark Plugs
3.6L V6 12597464 41-990
4.6L V8 12571535 41-987
Windshield Wiper Blade Assembly
Driver’s Side – 22 inches (56.5 cm) 12367281 —
Passenger’s Side – 21 inches (53.3 cm) 88892785 —
Rear Wiper Blade- 13 inches (33.0 cm) 15209055 —
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Engine Drive Belt Routing
3.6L V6 Engine
4.6L V8 Engine
483

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service,
and the type of services performed in the boxes provided. SeeMaintenance Requirements on page 468.
Any additional information fromOwner Checks and Services on page 476can be added on the following
record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
484

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
485

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
486

Customer Assistance and Information....... 488
Customer Satisfaction Procedure............... 488
Online Owner Center................................. 490
Customer Assistance for Text
Telephone (TTY) Users.......................... 491
Customer Assistance Offices..................... 491
GM Mobility Reimbursement Program........ 492
Roadside Service...................................... 493
Courtesy Transportation............................. 496
Vehicle Data Collection and Event
Data Recorders...................................... 498
Collision Damage Repair........................... 500Reporting Safety Defects............................ 504
Reporting Safety Defects to the
United States Government..................... 504
Reporting Safety Defects to the
Canadian Government............................ 504
Reporting Safety Defects to
General Motors...................................... 505
Service Publications Ordering Information.... 505
Section 7 Customer Assistance Information
487

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by
your dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, contact the Cadillac Customer
Assistance Center, 24 hours a day, by calling
1-800-458-8006. In Canada, contact the Canadian
Cadillac Customer Communication Centre by
calling 1-888-446-2000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
488

STEP THREE:Both General Motors and your
dealer are committed to making sure you are
completely satised with your new vehicle.
However, if you continue to remain unsatised
after following the procedure outlined in Steps One
and Two, you should le with the BBB Auto Line
Program to enforce any additional rights you
may have. Canadian owners refer to your
Warranty and Owner Assistance Information
booklet for information on the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to ling a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
489

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your
GM ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
490