CHEVROLET CAMARO 1995 4.G Owners Manual

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ODOMETER
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ODOMETER
DATE MAINTENANCE PERFORMED SERVICED
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Downloaded from www.Manualslib.com manuals search engine 0 Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you
need assistance. This section also tells
you how to obtain
service publications and how
to report any safety
defects.
This section includes information on: The Customer
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance, and Service and
Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern with the
sales transaction or the operation
of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur.
If your
concern has not been resolved
to your satisfxtion, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealer management. Normally, concerns can be quickly
resolved at that level. If the matter has already been
reviewed
with the Sales, Service, or Parts Manager,
contact the owner
of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer
management,
it appears your concern cannot be resolved
by the dealer without further help, contact the Chevrolet
Customer Assistance Center by calling 1-800-222- 1020.
In Canada, contact GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish).
In the U.S. Virgin Islands, call
1-800-496-9994.
In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4
1 12.
8-1

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
0
0
0
0
0
Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from
the vehicle registration or title, or the plate at
the
left top of the instrument panel and visible
through the windshield.)
Dealer name and location
Vehicle delivery date and present mileage
Nature
of concern
We encourage you to call the toll free number listed
previously in order to give your inquiry prompt attention. However, if you wish
to write Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI
48007-7047
Refer to your Warranty and Owner Assistance '
Information booklet for addresses of Canadian and GM
Overseas offices.
When contacting Chevrolet, please remember that your
concern will likely be resolved
in the dealer, using the
dealer's facilities, equipment and personnel. That
is why
we suggest you follow Step One first if you have
a
concern .
Customer Assistance for the Hearing
or Speech Impaired
(TDD)
To assist customers who have hearing difficulties,
Chevrolet has installed special TDD
(Telecommunication Devices for the Deaf) equipment at
its Customer Assistance Center. Any hearing or speech
impaired customer who has access to a TDD or
a
conventional teletypewriter (TTY) can communicate
with Chevrolet by dialing:
1 -800-TDD-CHEV. (TDD
users
in Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
'"This program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue
its participation in this
program.
Both Chevrolet and your Chevrolet dealer are
committed
to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is very
successful.
I nere may be instances wnere an Impartial third-party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO LINE. BBB AUTO
LINE is an
out-of-court program
administered by the Better Business Bureau system
to
settle disputes between customers and automobile
manufacturers. This program is available free
of charge
to customers who currently own or lease
a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number, or write them
at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-3

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but
you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If
you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file a claim until a decision is made.
Some state laws may require
you to use this program
before filing
a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Chevrolet Customer
Assistance Center at
1-800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death,
you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that
a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-4

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada,
in addition.to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
KlG 352 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario
Ll H 8P7
Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet has established the
Chevrolet/Geo Roadside Assistance Center.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222- 1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047 Roadside
Assistance is available 24 hours a day,
365
days a year, by calling 1 -800-CHEV-USA
(1 -800-243-8872). This toll free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network
of dealer-recommended service
providers. Roadside membership is free however some
services may incur costs.
8-5

Downloaded from www.Manualslib.com manuals search engine Roadside offers two levels of service to the customer,
Basic Care and Courtesy'" Cure:
ROADSIDE Basic Cure PROVIDES:
Toll-free number, 1-800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service, glass
repair, etc.)
Note: Roadside
Basic Care applies to all Chevrolet/Geo
vehicles regardless of age or miles.
ROADSIDE
Courtesy Care PROVIDES:
Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
FREE Locksmith/Key Service (when keys are lost
FREE Flat Tire Service (spare installed on the road)
from
a legal roadway)
on
the road or locked inside)
0 FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on the road)
Note:
Cmwtesy Care is available to Retail and Retail
Lease Customers operating 1994 and newer
Chevrolet/Geo vehicles for
a period of 36
months/36,000 miles. All Courtesy Cure services must
be pre-arranged by Chevrolet Roadside or Dealer
Service Management.
BLISI'C Cure and Colrrtrsy Cwe are not part of or included in the coverage
provided by the New Vehicle Limited Warranty. Chevrolet reserves the
right to modify
or discontinue Brrsic Care and Courtesy& at any time.
For complete program details, see your Chevrolet/Geo
dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that will
provide
you with quality and priority service. When roadside
services
are required, our advisors will explain any payment
obligations that may
be incurred for utilizing outside services.
For prompt assistance when calling, please have the
following information available to give to the advisor:
Vehicle Identification Number
0 License plate number
8-6

Downloaded from www.Manualslib.com manuals search engine 0 Vehicle color
0 Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered
in conjunction with the
coverage provided by the BUMPER TO BUMPER New
Vehicle Limited Warranty to retail purchasers
of 1995
Chevrolet/Geo passenger cars and light duty trucks
(please see
your selling dealer for details).
Courtesy Transportation includes:
0 One way shuttle ride for any warranty repair
completed during the same day.
0 Up to $30 maximum daily vehicle rental allowance
for any overnight warranty repair up to 5 days, OR
0 Up to $30 maximum daily cab, bus, or other
transportation allowance in
lieu of rental for any
overnight warranty repair up to
5 days, OR
0 Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.)
in lieu of
rental for any overnight warranty repair up
to 5 days.
Note: All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealership
service management. Claim amounts should reflect
all actual costs.
0 Chevrolet/Geo Courtesy Transportation is not part of
the BUMPER TO BUMPER New Vehicle Limited
Warranty. Chevrolet/Geo reserves
the right to make
any changes or discontinue Courtesy Transportation
at any
time without notification.
0 For additional program details contact your
Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for
information on courtesy transportation.
8-7

Downloaded from www.Manualslib.com manuals search engine Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
1-800-55 1-4 123
Canada 1-800-668-5539
Service Manuals
Service manuals contain diagnosis and repair
information for all chassis and body systems. They may
be useful for owners who wish
to get a greater
understanding of their vehicle. They are also useful for
owners with the appropriate skill level
or training who
wish
to perform “do-it-yourself” service. These are
authentic General Motors service manuals
meant for
professional, qualified technicians,
Service Bulletins
Service bulletins covering various subjects are regularly
sent
to all General Motors’ dealerships. GM monitors
product performance
in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created
to help the technician perform better
service. Service bulletins may involve any number of
vehicles. Some
will describe inexpensive service; others
will describe expensive service. Some will advise of new
or unexpected conditions, and others may help avoid
future costly repairs. Service bulletins are meant for
qualified technicians.
In some cases they refer to service
manuals, specialized tools, equipment and safety
procedures necessary to service the vehicle. Since these bulletins are issued throughout the model year and
beyond, an index
is required and published quarterly to
help identify specific bulletins. Subscriptions are
available. You can order an index at the toll-free numbers
listed previously, or ask
a GM dealerhetailer to see an
index
or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.