CHEVROLET SILVERADO 2500HD 2021 Owner's Manual

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
380 Vehicle Care
3. Start on the outside edge of the soil andgently rub toward the center. Fold the
cleaning cloth to a clean area frequently
to prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no longer any color
transfer from the soil to the cleaning
cloth.
5. If the soil is not completely removed, use a mild soap solution followed only
by plain water.
If the soil is not completely removed, it may
be necessary to use a commercial upholstery
cleaner or spot lifter. Test a small hidden
area for colorfastness before using a
commercial upholstery cleaner or spot lifter.
If ring formation occurs, clean the entire
fabric or carpet.
After cleaning use a paper towel to blot
excess moisture.
Cleaning High Gloss Surfaces and Vehicle
Information and Radio Displays
Use a microfiber cloth on high gloss surfaces
or vehicle displays. First, use a soft bristle
brush to remove dirt that can scratch the
surface. Then gently clean by rubbing with a
microfiber cloth. Never use window cleaners or solvents. Periodically hand wash the
microfiber cloth separately, using mild soap.
Do not use bleach or fabric softener. Rinse
thoroughly and air dry before next use.
Caution
Do not attach a device with a suction cup
to the display. This may cause damage
and would not be covered by the vehicle
warranty.
Instrument Panel, Leather, Vinyl, Other
Plastic Surfaces, Low Gloss Paint Surfaces
and Natural Open Pore Wood Surfaces
Use a soft microfiber cloth dampened with
water to remove dust and loose dirt. For a
more thorough cleaning, use a soft
microfiber cloth dampened with a mild soap
solution.
Caution
Soaking or saturating leather, especially
perforated leather, as well as other
interior surfaces, may cause permanent
damage. Wipe excess moisture from
these surfaces after cleaning and allow
them to dry naturally. Never use heat,
(Continued)
Caution (Continued)
steam, or spot removers. Do not use
cleaners that contain silicone or
wax-based products. Cleaners containing
these solvents can permanently change
the appearance and feel of leather or soft
trim, and are not recommended.
Do not use cleaners that increase gloss,
especially on the instrument panel. Reflected
glare can decrease visibility through the
windshield under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics and
painted surfaces. If an air freshener
comes in contact with any plastic or
painted surface in the vehicle, blot
immediately and clean with a soft cloth
dampened with a mild soap solution.
Damage caused by air fresheners would
not be covered by the vehicle warranty.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Vehicle Care 381
Care of Seat Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye seat belt webbing.
It may severely weaken the webbing. In
a crash, they might not be able to
provide adequate protection. Clean and
rinse seat belt webbing only with mild
soap and lukewarm water. Allow the
webbing to dry.
Floor Mats
{Warning
If a floor mat, a liner, or a liner insert is
the wrong size or is not properly
installed, it can interfere with the pedals.
Interference with the pedals can cause
unintended acceleration and/or increased
stopping distance, which can cause a
crash and injury. Make sure the floor
mat, liner, or liner insert does not
interfere with the pedals.Use the following guidelines for proper floor
mat/liner usage:
.The original equipment floor mats/liners
were designed for your vehicle. If the
floor mats/liners need replacing, it is
recommended that GM certified floor
mats/liners be purchased. Non-GM floor
mats/liners may not fit properly and may
interfere with the pedals. Always check
that the floor mat, liner, or liner insert
does not interfere with the pedals.
.Do not use a floor mat/liner if the vehicle
is not equipped with a floor mat retainer
on the driver side floor.
.Use the floor mat/liner insert with the
correct side up. Do not turn it over.
.Do not place anything on top of the
driver side floor mat/liner.
.Use only a single floor mat/liner on the
driver side.
.Do not place one floor mat/liner on top
of another.
Removing and Replacing the Floor Mats/
Liners
Pull up on the rear of the driver side floor
mat/liner to unlock each retainer and
remove.
Reinstall by lining up the floor mat/liner
retainer openings over the carpet retainers
and snapping into position.
Make sure the floor mat/liner is properly
secured in place.
Verify the floor mat/liner does not interfere
with the pedals.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
382 Vehicle Care
Removing and Replacing the Floor Liner
Inserts
Pull up on the edge of the driver side floor
liner insert to unlock each button clip and
remove.
Reinstall by lining up the floor liner insert
button clips over the liner retainers and
snapping into position.
Make sure the floor liner insert is properly
secure in place using all button clips.
Verify the floor liner insert does not
interfere with the pedals.
Cleaning Rubber Floor Mats (All-Weather
Mats and Floor Liners)
{Warning
Do not use cleaners that contain silicone,
wax-based products, or cleaners that
increase gloss on rubber floor mats/liners.
These cleaners can permanently change
the appearance and feel of the rubber
and can make the floor mats/liners
slippery. Your foot could slip while
operating the vehicle, and you could lose
control, resulting in a crash. You or
others could be injured.
Use a soft cloth and/or a brush dampened
with water to remove dust and loose dirt.
For more thorough cleaning, use a mild
soap solution.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Service and Maintenance 383
Service and Maintenance
General Information
General Information . . . . . . . . . . . . . . . . . . . 383
Maintenance Schedule
Maintenance Schedule . . . . . . . . . . . . . . . . 384
Special Application Services
Special Application Services . . . . . . . . . . . 390
Additional Maintenance and Care
Additional Maintenance and Care . . . . . 390
Recommended Fluids, Lubricants, and
Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
Maintenance Replacement Parts . . . . . . 394
Maintenance Records
Maintenance Records . . . . . . . . . . . . . . . . . 396
General Information
This maintenance section applies to vehicles
with a gasoline engine. For diesel engine
vehicles, see "Maintenance Schedule" in the
Duramax diesel supplement.
Your vehicle is an important investment.
This section describes the required
maintenance for the vehicle. Follow this
schedule to help protect against major
repair expenses resulting from neglect or
inadequate maintenance. It may also help to
maintain the value of the vehicle if it is
sold. It is the responsibility of the owner to
have all required maintenance performed.
Your dealer has trained technicians who can
perform required maintenance using genuine
replacement parts. They have up-to-date
tools and equipment for fast and accurate
diagnostics. Many dealers have extended
evening and Saturday hours, courtesy
transportation, and online scheduling to
assist with service needs.
Your dealer recognizes the importance of
providing competitively priced maintenance
and repair services. With trained technicians,
the dealer is the place for routine maintenance such as oil changes and tire
rotations and additional maintenance items
like tires, brakes, batteries, and wiper blades.
Caution
Damage caused by improper maintenance
can lead to costly repairs and may not be
covered by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids, and
lubricants are important to keep the
vehicle in good working condition.
Do not have chemical flushes that are not
approved by GM performed on the
vehicle. The use of flushes, solvents,
cleaners, or lubricants that are not
approved by GM could damage the
vehicle, requiring expensive repairs that
are not covered by the vehicle warranty.
The Tire Rotation and Required Services are
the responsibility of the vehicle owner. It is
recommended to have your dealer perform
these services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to keep
the vehicle in good working condition,
improves fuel economy, and reduces vehicle
emissions.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
384 Service and Maintenance
Because of the way people use vehicles,
maintenance needs vary. There may need to
be more frequent checks and services. The
Additional Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire and
Loading Information label. SeeVehicle
Load Limits 0217.
.Are driven on reasonable road surfaces
within legal driving limits.
.Use the recommended fuel. See
Recommended Fuel 0263.
Refer to the information in the Maintenance
Schedule Additional Required Services -
Normal chart.
The Additional Required Services - Severe are
for vehicles that are:
.Mainly driven in heavy city traffic in hot
weather
.Mainly driven in hilly or mountainous
terrain
.Frequently towing a trailer
.Used for high speed or competitive
driving
.Used for taxi, police, or delivery service Refer to the information in the Maintenance
Schedule Additional Required Services -
Severe chart.
{Warning
Performing maintenance work can be
dangerous and can cause serious injury.
Perform maintenance work only if the
required information, proper tools, and
equipment are available. If they are not,
see your dealer to have a trained
technician do the work. See
Doing Your
Own Service Work 0302.
Maintenance Schedule
Owner Checks and Services
Check the engine oil level. See Engine Oil
0 305.
Once a Month
.Check the tire inflation pressures,
including the spare. See Tire Pressure
0 341.
.Inspect the tires for wear. See Tire
Inspection 0348.
.Check the windshield washer fluid level.
See Washer Fluid 0315.
Engine Oil Change
When the CHANGE ENGINE OIL SOON
message displays, have the engine oil and
filter changed within the next 1 000 km/
600 mi. If driven under the best conditions,
the engine oil life system may not indicate
the need for vehicle service for up to a year.
The engine oil and filter must be changed at
least once a year and the oil life system
must be reset. Your trained dealer technician
can perform this work. If the engine oil life
system is reset accidentally, service the
vehicle within 5 000 km/3,000 mi since the
last service. Reset the oil life system when
the oil is changed. See Engine Oil Life
System 0307.
Engine Air Filter Change
When the REPLACE AT NEXT OIL CHANGE
message displays, the engine air filter
should be replaced at the next engine oil
change. When the REPLACE ENGINE AIR
FILTER SOON message displays, the engine
air filter should be replaced at the earliest
convenience. Reset the engine air filter life
system after the engine air filter is replaced.
See Engine Air Filter Life System 0308.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Service and Maintenance 385
Passenger Compartment Air Filter
The passenger compartment air filter
removes dust, pollen, and other airborne
irritants from outside air that is pulled into
the vehicle. The filter should be replaced as
part of routine scheduled maintenance.
Inspect the passenger compartment air filter
every 36 000 km/22,500 miles or two years,
whichever comes first. Replace if necessary.
More frequent replacement may be needed
if the vehicle is driven in areas with heavy
traffic, areas with poor air quality, or areas
with high dust levels. Replacement may also
be needed if there is a reduction in air flow,
excessive window fogging, or odors.
Power Take Off (PTO) and Extended
Idle Use
When the vehicle is used with the PTO
equipment or used in a way that requires
extended idle time, one hour of use shall be
deemed the same as 53 km (33 mi).
SeeDriver Information Center (DIC) (Base
Level) 0119 or
Driver Information Center (DIC) (Midlevel and
Uplevel) 0120 for hourmeter, if equipped.
Air Conditioning Desiccant (Replace Every
Seven Years)
The air conditioning system requires
maintenance every seven years. This service
requires replacement of the desiccant to
help the longevity and efficient operation of
the air conditioning system. This service can
be complex. See your dealer.
Tire Rotation and Required Services
Every 12 000 km/7,500 mi
Rotate the tires, if recommended for the
vehicle, and perform the following services.
See Tire Rotation 0348.
.Check engine oil level and oil
life percentage. If needed, change engine
oil and filter, and reset oil life system.
See Engine Oil 0305 and
Engine Oil Life System 0307.
.If equipped with the engine air filter life
system, check the air filter
life percentage. If necessary, replace the
engine air filter and reset the engine air
filter life system. See Engine Air Filter Life
System 0308. If the vehicle is not
equipped with the engine air filter life
system, inspect the engine air cleaner
filter. See Engine Air Cleaner/Filter 0309.
.Check engine coolant level. See Cooling
System 0310.
.Check windshield washer fluid level. See
Washer Fluid 0315.
.Check tire inflation pressures, including
the spare. See Tire Pressure0341.
.Inspect tire wear. See Tire Inspection
0 348.
.Visually check for fluid leaks.
.Inspect brake system. See Exterior Care
0 373.
.Visually inspect steering, suspension, and
chassis components for damage, including
cracks or tears in the rubber boots, loose
or missing parts, or signs of wear at least
once a year. See Exterior Care0373.
If equipped with grease fittings, lubricate
the suspension and steering components
every oil change.
.Inspect power steering for proper
attachment, connections, binding, leaks,
cracks, chafing, etc.
.Visually inspect drive shafts for excessive
wear, lubricant leaks or damage including:
tube dents, cracks, constant velocity joint
or universal joint looseness, cracked or
missing boots, loose or missing boot
clamps, center bearing excessive
looseness, missing or loose fasteners.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
386 Service and Maintenance
.Check restraint system components. See
Safety System Check056.
.Visually inspect fuel system for damage
or leaks.
.Visually inspect exhaust system and
nearby heat shields for loose or damaged
parts.
.Lubricate body components. See Exterior
Care 0373.
.Check starter switch. See Starter Switch
Check 0321.
.Check automatic transmission shift lock
control function. See Automatic
Transmission Shift Lock Control Function
Check 0322.
.Check ignition transmission lock. See
Ignition Transmission Lock Check 0322.
.Check parking brake and automatic
transmission park mechanism. See Park
Brake and P (Park) Mechanism Check
0 322.
.Check accelerator pedal for damage, high
effort, or binding. Replace if needed.
.Visually inspect gas strut for signs of
wear, cracks, or other damage. Check the
hold open ability of the strut. If the hold
open is low, service the gas strut. See Gas
Strut(s) 0323.
.Inspect sunroof track and seal,
if equipped. See Sunroof040.
.Verify spare tire key lock operation and
lubricate as needed. See Tire Changing
0 356.
.Visually inspect the spare tire to ensure
that it is tightly stowed under the vehicle.
Push, pull, and try to turn the tire. If the
spare tire moves, tighten as necessary.
See Tire Changing 0356.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Service and Maintenance 387
Additional Required ServicesMaintenance Schedule Additional
Required Services - Normal
12 000 km/7,500 mi
24 000 km/15,000 mi
36 000 km/22,500 mi
48 000 km/30,000 mi 60 000 km/37,500 mi
72 000 km/45,000 mi84 000 km/52,500 mi
96 000 km/60,000 mi
108 000 km/67,500 mi 120 000 km/75,000 mi 132 000 km/82,500 mi
144 000 km/90,000 mi 156 000 km/97,500 mi
168 000 km/105,000 mi 180 000 km/112,500 mi
192 000 km/120,000 mi 204 000 km/127,500 mi 216 000 km/135,000 mi
228 000 km/142,500 mi
240 000 km/150,000 mi
Rotate tires and perform Required Services. Check engine oil
level and oil life percentage. Change engine oil and filter,
if needed.
Check engine air filter life percentage and status. Change
engine air filter, if needed. (1)
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (2)@ @@@@@
Inspect evaporative control system. (3)@ @@
Replace spark plugs. Inspect spark plug wires and/or boots.@
Change transfer case fluid, if equipped with 4WD. (4)@@@
Drain and fill engine cooling system. (5)@
Visually inspect accessory drive belts. (6)@
Replace brake fluid. (7)
Replace windshield wiper blades. (8)
@ @ @ @ @ @ @ @ @ @
Replace hood gas struts and tailgate dampener. (9)@ @
Replace air conditioning desiccant. (10)

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
388 Service and Maintenance
Footnotes—Maintenance Schedule
Additional Required Services - Normal
(1) Or every four years, whichever comes
first. If driving in dusty conditions, inspect
the filter at each oil change or more often
as needed. See Engine Air Cleaner/Filter
0 309.
(2) Or every two years, whichever comes
first. More frequent replacement may be
needed if the vehicle is driven in areas with
heavy traffic, poor air quality, areas with
high dust levels or are sensitive to
environmental allergens. Filter replacement
may also be needed if you notice reduced
airflow, windows fogging up, or odors. Your
local GM Service location can help you
determine when it is the right time to
replace your filter.
(3) Visually check all fuel and vapor lines
and hoses for proper attachment,
connection, routing, and condition. (4)
Do not directly power wash the transfer
case and/or front/rear axle output seals.
High pressure water can overcome the seals
and contaminate the fluid. Contaminated
fluid will decrease the life of the transfer
case and/or drive axles and should be
replaced.
(5) Or every five years, whichever comes
first. See Cooling System 0310.
(6) Or every 10 years, whichever comes first.
Inspect for fraying, excessive cracking,
or damage; replace, if needed.
(7) Replace brake fluid every five years. See
Brake Fluid 0317.
(8) Or every 12 months, whichever comes
first. See Wiper Blade Replacement 0322.
(9) Or every 10 years, whichever comes first.
See Gas Strut(s) 0323.
(10) Replace air conditioning desiccant every
seven years.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Service and Maintenance 389
Maintenance Schedule Additional
Required Services - Severe12 000 km/7,500 mi
24 000 km/15,000 mi
36 000 km/22,500 mi
48 000 km/30,000 mi 60 000 km/37,500 mi
72 000 km/45,000 mi84 000 km/52,500 mi
96 000 km/60,000 mi
108 000 km/67,500 mi 120 000 km/75,000 mi 132 000 km/82,500 mi
144 000 km/90,000 mi 156 000 km/97,500 mi
168 000 km/105,000 mi 180 000 km/112,500 mi
192 000 km/120,000 mi 204 000 km/127,500 mi 216 000 km/135,000 mi
228 000 km/142,500 mi
240 000 km/150,000 mi
Rotate tires and perform Required Services. Check engine oil
level and oil life percentage. Change engine oil and filter,
if needed.
Check engine air filter life percentage and status. Change
engine air filter, if needed. (1)
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (2)@ @@@@@
Inspect evaporative control system. (3)@ @@
Replace spark plugs. Inspect spark plug wires and/or boots.@
Change automatic transmission fluid and filter.@@@
Change transfer case fluid, if equipped with 4WD. (4)@@@@@@
Drain and fill engine cooling system. (5)@
Visually inspect accessory drive belts. (6)@
Replace brake fluid. (7)
Replace windshield wiper blades. (8)
@ @ @ @ @ @ @ @ @ @
Replace hood gas struts and tailgate dampener. (9)@ @
Replace air conditioning desiccant. (10)