CHRYSLER 300 2017 2.G Owners Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ........................460
▫ Prepare For The Appointment ..............460
▫ Prepare A List ........................ .460
▫ Be Reasonable With Requests ..............460
 IF YOU NEED ASSISTANCE ................460
▫ FCA US LLC Customer Center .............461
▫ FCA Canada Inc. Customer Center ...........461
▫ In Mexico Contact ..................... .461
▫ Puerto Rico And U.S. Virgin Islands ..........461▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................461
▫ Service Contract .......................462
 WARRANTY INFORMATION ...............463
 MOPARPARTS .........................463
 REPORTING SAFETY DEFECTS .............463
▫ In The 50 United States And Washington, D.C. . .463
▫ In Canada ............................463
 PUBLICATION ORDER FORMS .............464
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to bring the
right papers with you, as well as your warranty folder. All
work to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history, as this
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
460 IF YOU NEED CONSUMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
9
IF YOU NEED CONSUMER ASSISTANCE 461

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
(Continued)
462 IF YOU NEED CONSUMER ASSISTANCE

WARNING!(Continued)
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC. If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
9
IF YOU NEED CONSUMER ASSISTANCE 463

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
464 IF YOU NEED CONSUMER ASSISTANCE

INDEX
10

About Your Brakes..................... .316, 317
Adaptive Cruise Control (ACC) (Cruise Control) . . . .135
Adding Engine Coolant (Antifreeze) .............420
Adding Fuel ............................. .364
Adding Washer Fluid ........................416
Additives, Fuel ............................360
Adjust Down .................................105
Forward ...............................105
Rearward ............................. .105
Up.................................. .105
AirBag ..................................49 Advance Front Air Bag .....................49
Air Bag Operation .........................51
Air Bag Warning Light .....................48
Driver Knee Air Bag .......................52
Enhanced Accident Response ..............58, 399
Event Data Recorder (EDR) .................399
FrontAirBag ............................49
If A Deployment Occurs ....................57
Knee Impact Bolsters .......................52
Maintaining Your Air Bag System ..............58
Redundant Air Bag Warning Light .............49
Side Air Bags ............................53
Transporting Pets .........................75 Air Bag Light
........................48, 77, 207
Air Bag Maintenance .........................58
Air Cleaner, Engine (Engine Air Cleaner Filter) ......411
Air Conditioner Maintenance ..................413
Air Conditioning .......................... .269
Air Conditioning Controls ....................269
Air Conditioning Filter ...................277, 414
Air Conditioning, Operating Tips ............276, 278
Air Conditioning Refrigerant ...............413, 414
Air Conditioning System ...............269, 275, 413
Air Pressure, Tires ..........................340
Alarm Arm The System .......................16, 17
Rearming The System ......................16
Alarm, Panic ...............................20
Alarm (Security Alarm) ....................16, 210
Alarm System (Security Alarm) .................16
All Wheel Drive Towing ............................... .397
All Wheel

Drive (AWD) ...................312, 426
Alterations/Modifications, Vehicle ................7
Antifreeze (Engine Coolant) ................419, 447
Disposal ...............................422
Anti-Lock Brake System (ABS) .................319
Anti-Lock Warning Light .....................220
466 INDEX

Appearance Care.......................... .427
Arming System (Security Alarm) ................16
Assist, Hill Start .......................... .321
Auto Down Power Windows ...................33
Automatic Door Locks ........................27
Automatic Headlights .......................117
Automatic High Beams ......................118
Automatic Temperature Control (ATC) ...........275
Automatic Transmission ..................302, 426
Adding Fluid .....................426, 449, 452
Fluid And Filter Changes ...................426
Fluid Change .......................... .426
Fluid Level Check .....................424, 425
Fluid Type ..........................449, 452
Gear Ranges ............................305
Special Additives ........................ .425
Autostick Operation ............................. .309
Auto Unlock, Doors .........................27
Auto Up Power Windows .....................33
AW D Towing ............................... .397
Axle Fluid ............................449, 452
Axle Lubrication ........................449, 452 Battery
...............................211,412
Charging System Light .....................211
Key Fob Battery Replacement .................21
Keyless Key Fob Replacement ................21
Location ...............................412
Remote Battery Replacement .................21
Belts, Seat .................................77
Beverage Holder Cooled (Cupholder) ............192
Beverage Holder Heated (Cupholder) ............192
Body Mechanism Lubrication ..................416
B-Pillar Location .......................... .334
Brake Assist System ........................ .320
Brake Control System, Electronic ................318
Brake Fluid .......................... .449, 452
Brake, Parking ............................ .316
Brakes ................................. .317
Brake System ..........................317,

423
Fluid Check ..................... .423, 449, 452
Master Cylinder ........................ .423
Parking ...............................316
Warning Light .......................208, 317
Brake/Transmission Interlock ..................302
Brightness, Interior Lights ....................124
Bulb Replacement .......................443, 44410
INDEX 467

Bulbs, Light............................79, 443
Camera, Rear ............................ .174
Capacities, Fluid .......................... .447
Caps, Filler Oil (Engine) ............................410
Radiator (Coolant Pressure) .................421
Carbon Monoxide Warning .................76, 361
Cargo Area Features ........................197
Cargo Compartment ........................197
Cargo (Vehicle Loading) ..................... .366
Car Washes ...............................427
Certification Label ..........................367
Chains, Tire ............................. .348
Changing A Flat Tire ........................382
Chart, Tire Sizing .......................... .330
Check Engine Light (Malfunction Indicator Light). . . .406
Checking Your Vehicle For Safety ................75
Checks, Safety .............................75
Child Restraint .............................60
Child Restraints Booster Seats ............................63
Child Restraints ..........................60
Child Seat Installation ......................71
How To Stow An Unused ALR Seat Belt .........69Infants And Child Restraints
.................62
Lower Anchors And Tethers For Children ........65
Older Children And Child Restraints ...........62
Seating Positions ..........................64
Child Safety Locks ..........................27
Clean Air Gasoline ........................ .358
Cleaning Wheels ............................... .428
Climate Control ............................268
Clock .................................. .241
Coin Holder ............................. .194
Cold Weather Operation ..................... .299
Compact Spare Tire ........................ .344
Connector UCI ..................................265
Universal Consumer Interface (UCI) ...........265
Console, Floor ............................ .194
Contract, Service .......................... .462
Coolant Pr

essure Cap (Radiator Cap) .............421
Cooling System ............................419
Adding Coolant (Antifreeze) .................420
Coolant Capacity ........................ .447
Coolant Level ........................419, 422
Disposal Of Used Coolant ..................422
Drain, Flush, And Refill ....................419
468 INDEX