starting and operating CHRYSLER PACIFICA 2020 Owners Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ............................................................................................................................. 9
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................12
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ...................................................... 125
4 SAFETY ......................................................................................................................................... 152 5 STARTING AND OPERATING ............................................................................................... 219
6 IN CASE OF EMERGENCY .....................................................................................................301 7 SERVICING AND MAINTENANCE ...................................................................................... 345
8 TECHNICAL SPECIFICATIONS ............................................................................................ 388
9 MULTIMEDIA .............................................................................................................................. 397
10 CUSTOMER ASSISTANCE .....................................................................................................499 11 INDEX .............................................................................................................................................503

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4
GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER..................................... 125
Instrument Cluster Descriptions ...............126
INSTRUMENT CLUSTER DISPLAY ................... 127
Instrument Cluster Display Location And
Controls ......................................................128 Oil Life Reset ..............................................129
Fuel And Oil Refresh Mode .......................129
KeySense Cluster Messages —
If Equipped .................................................130 Instrument Cluster Display Menu Items ..131
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ................................138 Instrument Cluster Display Programmable
Features Screen Setup.............................. 139
TRIP COMPUTER ............................................... 140
WARNING LIGHTS AND MESSAGES ............... 141
Red Warning Lights....................................141
Yellow Warning Lights ...............................144
Yellow Indicator Lights...............................147
Green Indicator Lights ...............................148
Blue Indicator Lights ..................................149White Indicator Lights................................149
ONBOARD DIAGNOSTIC SYSTEM — OBD II .... 150
Onboard Diagnostic System (OBD II)
Cybersecurity..............................................150
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ........................................................ 151
SAFETY
SAFETY FEATURES .............................................152 Anti-Lock Brake System (ABS) ................. 152
Electronic Brake Control (EBC) System ... 153
AUXILIARY DRIVING SYSTEMS.........................159 Blind Spot Monitoring (BSM) —
If Equipped ................................................. 159 Forward Collision Warning (FCW) With
Mitigation — If Equipped............................ 164 Tire Pressure Monitoring
System (TPMS) .......................................... 167
OCCUPANT RESTRAINT SYSTEMS .................. 171 Occupant Restraint Systems Features .... 171
Important Safety Precautions ................... 172
Seat Belt Systems ..................................... 172
Supplemental Restraint Systems (SRS)... 184
Child Restraints ......................................... 198
Transporting Pets ...................................... 215
SAFETY TIPS ....................................................... 216 Transporting Passengers .......................... 216Exhaust Gas .............................................. 216
Safety Checks You Should Make Inside
The Vehicle ................................................ 217 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 218
STARTING AND OPERATING
STARTING THE ENGINE .....................................219 Normal Starting.......................................... 219Cold Weather Operation (Below –22°F
Or −30°C) ................................................. 223 After Starting — Warming Up The
Engine ........................................................ 223 If Engine Fails To Start ............................. 223
To Turn Off The Engine Using ENGINE
START/STOP Button .................................. 223
ENGINE BLOCK HEATER — IF EQUIPPED ....... 224
ENGINE BREAK-IN RECOMMENDATIONS ...... 224
PARK BRAKE...................................................... 225 Electric Park Brake (EPB) ......................... 225
AUTOMATIC TRANSMISSION ........................... 228 Ignition Park Interlock ............................... 229Brake/Transmission Shift Interlock
System........................................................ 229 Nine-Speed Automatic Transmission ...... 230
Gear Ranges .............................................. 230
ACTIVE NOISE CANCELLATION ........................ 234
POWER STEERING............................................. 234
STOP/START SYSTEM — IF EQUIPPED ........... 235
Auto Stop/Start.......................................... 235
Possible Reasons The Engine Does Not
Autostop ..................................................... 235 To Start The Engine While In Auto
Stop/Start .................................................. 236 To Manually Turn Off The Stop/Start
System........................................................ 236 To Manually Turn On The Stop/Start
System........................................................ 237 System Malfunction................................... 237

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GETTING TO KNOW YOUR VEHICLE19
(Continued)
ON/RUN
Driving position
All the electrical devices are available
START
Start the vehicle
The engine only runs in the ON/RUN ignition
position or from a remote start request.
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or depleted battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of the
emergency key) of the key fob against the
START/STOP ignition button and push to
operate the ignition switch.

Backup Starting Method
NOTE:
The key fob may not be able to be detected by
the vehicle keyless-go system if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal and prevent the keyless-go
system from starting the vehicle.
NOTE:
For further information, refer to "Starting The
Engine" in "Starting And Operating."
REMOTE STARTING SYSTEM — IF EQUIPPED
If applicable, refer to the “Hybrid Supplement”
for additional information.
This system uses the key fob to start the
engine conveniently from outside the
vehicle while still maintaining security.
The system has a range of 328 ft (100 m).

WARNING!
When leaving the vehicle, always remove
the key fob from the vehicle and lock your
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil-
dren, and do not leave the ignition of a
vehicle equipped with Keyless Enter-N-Go
in the RUN mode. A child could operate
power windows, other controls, or move the
vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
CAUTION!
An unlocked car is an invitation. Always
remove the key fobs from the vehicle and lock
all doors when leaving the vehicle
unattended.
WARNING! (Continued)
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24GETTING TO KNOW YOUR VEHICLE
VEHICLE SECURITY ALARM — IF EQUIPPED
The vehicle security alarm monitors the vehicle
doors for unauthorized entry and the ignition
switch for unauthorized operation. When the
alarm is activated, the interior switches for door
locks, power sliding doors and power liftgate
are disabled. The vehicle security alarm
provides both audible and visible signals. If
something triggers the alarm, the vehicle
security alarm will provide the following audible
and visible signals: the horn will pulse, the park
lamps and/or turn signals will flash, and the
vehicle security light in the instrument cluster
will flash.
To Arm The System
Follow these steps to arm the vehicle security
alarm:

1. Make sure the vehicle’s ignition is placed
in the OFF position. Refer to "Starting The
Engine" in "Starting And Operating" for
further information.

For vehicles equipped with Keyless
Enter-N-Go — Passive Entry, make sure
the vehicle ignition system is OFF. 2. Perform one of the following methods to
lock the vehicle:
Push lock on the interior power door lock
switch with the driver and/or passenger
door open.
Push the lock button on the exterior
Passive Entry Door Handle with a valid
key fob available in the same exterior
zone. Refer to "Keyless Enter-N-Go —
Passive Entry" in “Doors” in this chapter
for further information.
Push the lock button on the key fob.
3. If any doors are open, close them.
To Disarm The System
The vehicle security alarm can be disarmed
using any of the following methods:
Push the unlock button on the key fob.
Grasp the Passive Entry Unlock Door Handle
(if equipped). Refer to "Keyless Enter-N-Go —
Passive Entry" in “Doors” in this chapter for
further information.
Hands Free Liftgate Passive Entry activation
(if equipped).
Cycle the vehicle ignition system out of the
OFF position.
For vehicles equipped with Keyless
Enter-N-Go — Passive Entry, push the
keyless ignition START/STOP ignition
button (requires at least one valid key fob
in the vehicle).
NOTE:
The driver's door key cylinder and the liftgate
button on the key fob cannot arm or disarm
the vehicle security alarm.
The vehicle security alarm remains armed
during power liftgate entry. Pushing the lift -
gate button will not disarm the vehicle secu -
rity alarm. If someone enters the vehicle
through the liftgate and opens any door, the
alarm will sound.
When the vehicle security alarm is armed,
the interior power door lock switches will not
unlock the doors.

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132GETTING TO KNOW YOUR INSTRUMENT PANEL
To reset the Oil Life, you must hold the OK
button. The “Hold OK to Reset” instruction will
be displayed at all times, but the following
conditions will need to be met in order to reset
Oil Life:
The ignition must be in the ON/RUN position
If the conditions are met, holding the OK button
will reset the gauge and the numeric display will
return to 100%.
If the conditions are not met, a popup message
will display for five seconds, describing the
required conditions, and then the Oil Life screen
will reappear.
Driver Assist
Push and release the up or down arrow button
until the Driver Assist display icon is highlighted
in the instrument cluster display. Refer to
“Adaptive Cruise Control (ACC) — If Equipped” in
“Starting And Operating” for further
information.
Fuel Economy
Push and release the up or down arrow button
until the Fuel Economy Menu item is highlighted
in the instrument cluster display. The Fuel
Economy Menu will display the following:
Two submenu pages that can be toggled
between using the left and right arrow
buttons; one with Current Value displayed
and one without the Current Value displayed:
Average Fuel Economy (MPG, L/100 km,
or km/L)
Range To Empty (miles or km)
Current Fuel Economy (MPG, L/100 km,
or km/L)
The Max and Min values will correspond
to the particular engine requirements
Hold OK to reset average fuel economy infor -
mation.
Trip Info
Push and release the up or down arrow button
until the Trip Menu item is highlighted in the
instrument cluster display. Push the left or right
arrow button to scroll through the Trip A and Trip
B submenus. The Trip information will display
the following:
Distance
Average Fuel Economy
Elapsed Time
Hold the OK button to reset feature information.
Stop / Start – If Equipped
Push and release the up or down arrow button
until the Stop/Start menu title is displayed in
the instrument cluster display.
Audio
Push and release the up or down arrow button
until the Audio Menu displays in the instrument
cluster display.

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142GETTING TO KNOW YOUR INSTRUMENT PANEL
Vehicles equipped with the Anti-Lock Brake
System (ABS) are also equipped with Electronic
Brake Force Distribution (EBD). In the event of
an EBD failure, the Brake Warning Light will turn
on along with the ABS Light. Immediate repair to
the ABS system is required.
Operation of the Brake Warning Light can be
checked by turning the ignition switch from the
OFF position to the ON/RUN position. The light
should illuminate for approximately two
seconds. The light should then turn off unless
the parking brake is applied or a brake fault is
detected. If the light does not illuminate, have
the light inspected by an authorized dealer.
The light also will turn on when the parking
brake is applied with the ignition switch in the
ON/RUN position.
NOTE:
This light shows only that the parking brake is
applied. It does not show the degree of brake
application.Door Open Warning Light — If Equipped
This warning light will illuminate when
a door is ajar/open and not fully
closed. This indicator will reflect
which doors are open.
NOTE:
If the vehicle is moving, there will also be a
single chime.
Electric Power Steering Fault Warning Light
This warning light will turn on when
there's a fault with the Electric Power
Steering (EPS) system. Refer to
“Power Steering” in “Starting And
Operating” for further information.
Electronic Throttle Control (ETC) Warning
Light
This warning light will illuminate to
indicate a problem with the Electronic
Throttle Control (ETC) system. If a
problem is detected while the vehicle
is running, the light will either stay on or flash
depending on the nature of the problem. Cycle
the ignition when the vehicle is safely and
completely stopped and the transmission is
placed in the PARK (P) position. The light should
turn off. If the light remains on with the vehicle
running, your vehicle will usually be drivable;
however, see an authorized dealer for service
as soon as possible.
NOTE:
This light may turn on if the accelerator and
brake pedals are pressed at the same time.
If the light continues to flash when the vehicle is
running, immediate service is required and you
may experience reduced performance, an
elevated/rough idle, or engine stall and your
vehicle may require towing. The light will come
on when the ignition is placed in the ON/RUN or
WARNING!
Continued operation with reduced assist
could pose a safety risk to yourself and
others. Service should be obtained as soon
as possible

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GETTING TO KNOW YOUR INSTRUMENT PANEL143
ACC/ON/RUN position and remain on briefly as
a bulb check. If the light does not come on
during starting, have the system checked by an
authorized dealer.
Engine Coolant Temperature Warning Light
This warning light warns of an
overheated engine condition. If the
engine coolant temperature is too
high, this indicator will illuminate and
a single chime will sound. If the temperature
reaches the upper limit, a continuous chime will
sound for four minutes or until the engine is
able to cool; whichever comes first.
If the light turns on while driving, safely pull over
and stop the vehicle. If the Air Condition (A/C)
system is on, turn it off. Also, shift the
transmission into NEUTRAL (N) and idle the
vehicle. If the temperature reading does not
return to normal, turn the engine off
immediately and call for service.
Refer to “If Your Engine Overheats” in “In Case
Of Emergency” for further information.
Battery Charge Warning Light
This warning light will illuminate when
the battery is not charging properly. If
it stays on while the engine is running, there may be a malfunction with the charging
system. Contact an authorized dealer as soon
as possible.
This indicates a possible problem with the
electrical system or a related component.
Hood Open Warning Light
This warning light will illuminate when
the hood is left open and not fully
closed.
NOTE:
If the vehicle is moving, there will also be a
single chime.
Liftgate Open Warning Light
This warning light will illuminate when
the liftgate is open.
NOTE:
If the vehicle is moving, there will also be a
single chime.
Seat Belt Reminder Warning Light
This warning light indicates when the
driver or passenger seat belt is
unbuckled. When the ignition is first
placed in the ON/RUN or ACC/ON/ RUN position and if the driver’s seat belt is
unbuckled, a chime will sound and the light will
turn on. When driving, if the driver or front
passenger seat belt remains unbuckled, the
Seat Belt Reminder Light will flash or remain on
continuously and a chime will sound.
Refer to “Occupant Restraint Systems” in
“Safety” for further information.
Transmission Temperature Warning Light — If
Equipped
This warning light will illuminate to
warn of a high transmission fluid
temperature. This may occur with
strenuous usage such as trailer
towing. If this light turns on, stop the vehicle and
run the engine at idle or slightly faster, with the
transmission in PARK (P) or NEUTRAL (N), until
the light turns off. Once the light turns off, you
may continue to drive normally.
WARNING!
If you continue operating the vehicle when
the Transmission Temperature Warning Light
is illuminated you could cause the fluid to boil
over, come in contact with hot engine or
exhaust components and cause a fire.
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144GETTING TO KNOW YOUR INSTRUMENT PANEL
Vehicle Security Warning Light — If Equipped
This warning light will flash at a fast
rate for approximately 15 seconds
when the vehicle security alarm is
arming, and then will flash slowly until
the vehicle is disarmed.
Oil Temperature Warning Light
This warning light will illuminate to
indicate the engine oil temperature is
high. If the light turns on while driving,
stop the vehicle and shut off the
engine as soon as possible. Wait for oil
temperature to return to normal levels.
Oil Pressure Warning Light
This warning light will illuminate to
indicate low engine oil pressure. If the
light turns on while driving, stop the
vehicle, shut off the engine as soon as possible, and contact an authorized dealer. A
chime will sound when this light turns on.
Do not operate the vehicle until the cause is
corrected. This light does not indicate how
much oil is in the engine. The engine oil level
must be checked under the hood.
Stop Safely Vehicle Will Shut Off Soon
This warning will be displayed when
the vehicle has determined an
operational issue that will cause the
vehicle's propulsion system to turn off
will occur shortly. If the light turns on while
driving, stop the vehicle in a safe location as
soon as possible. Have the vehicle transported
to an authorized dealer for service
Yellow Warning Lights
Adaptive Cruise Control (ACC) Fault Warning
Light — If Equipped

This warning light will illuminate to
indicate a fault in the ACC system.
Contact a local authorized dealer for
service.
For further information, refer to “Adaptive Cruise
Control (ACC)” in “Starting And Operating.”

Anti-Lock Brake System (ABS) Warning Light
This warning light monitors the
Anti-Lock Brake System (ABS). The
light will turn on when the ignition is
placed in the ON/RUN or ACC/ON/
RUN position and may stay on for as long as four
seconds.
If the ABS light remains on or turns on while
driving, then the Anti-Lock portion of the brake
system is not functioning and service is
required as soon as possible. However, the
conventional brake system will continue to
operate normally, assuming the Brake Warning
Light is not also on.
If the ABS light does not turn on when the
ignition is placed in the ON/RUN or ACC/ON/
RUN position, have the brake system inspected
by an authorized dealer.
Electronic Park Brake Warning Light

This warning light will illuminate to
indicate the Electronic Park Brake is not
functioning properly and service is
required. Contact an authorized dealer.

CAUTION!
Continuous driving with the Transmission
Temperature Warning Light illuminated will
eventually cause severe transmission
damage or transmission failure.

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GETTING TO KNOW YOUR INSTRUMENT PANEL145
Electronic Stability Control (ESC) OFF
Warning Light — If Equipped
This warning light indicates the
Electronic Stability Control (ESC) is
off.
Each time the ignition is turned to ON/
RUN or ACC/ON/RUN, the ESC system will be
on, even if it was turned off previously.
Electronic Stability Control (ESC) Active
Warning Light — If Equipped
This warning light will indicate when
the Electronic Stability Control system
is Active. The “ESC Indicator Light” in
the instrument cluster will come on
when the ignition is placed in the ON/RUN or
ACC/ON/RUN position, and when ESC is
activated. It should go out with the engine
running. If the “ESC Indicator Light” comes on
continuously with the engine running, a
malfunction has been detected in the ESC
system. If this warning light remains on after
several ignition cycles, and the vehicle has been
driven several miles (kilometers) at speeds
greater than 30 mph (48 km/h), see an
authorized dealer as soon as possible to have
the problem diagnosed and corrected.
The “ESC OFF Indicator Light” and the “ESC
Indicator Light” come on momentarily each
time the ignition is placed in the ON/RUN or
ACC/ON/RUN position.
The ESC system will make buzzing or clicking
sounds when it is active. This is normal; the
sounds will stop when ESC becomes inactive.
This light will come on when the vehicle is in
an ESC event.
Service LaneSense Warning Light — If
Equipped
This warning light will illuminate when
the LaneSense system is not
operating and requires service.
Please see an authorized dealer.
LaneSense Warning Light — If Equipped
The LaneSense Warning Light will be
solid yellow when the vehicle is
approaching a lane marker. The
warning light will flash when the
vehicle is crossing the lane marker. Refer to
“LaneSense — If Equipped” in “Starting And
Operating” for further information.
Low Fuel Warning Light
When the fuel level reaches
approximately 1.85 gal (7 L) this
warning light will turn on, and remain
on until fuel is added.
A single warning chime will sound with Low Fuel
Warning.
Low Washer Fluid Warning Light — If
Equipped
This warning light will illuminate when
the windshield washer fluid is low.
Engine Check/Malfunction Indicator Warning
Light (MIL)
The Engine Check/Malfunction
Indicator Light (MIL) is a part of an
Onboard Diagnostic System called
OBD II that monitors engine and
automatic transmission control systems. This
warning light will illuminate when the ignition is
in the ON/RUN position before engine start. If
the bulb does not come on when turning the
ignition switch from OFF to ON/RUN, have the
condition checked promptly.
Certain conditions, such as a loose or missing
gas cap, poor quality fuel, etc., may illuminate
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146GETTING TO KNOW YOUR INSTRUMENT PANEL
the light after engine start. The vehicle should
be serviced if the light stays on through several
typical driving styles. In most situations, the
vehicle will drive normally and will not require
towing.
When the engine is running, the MIL may flash
to alert serious conditions that could lead to
immediate loss of power or severe catalytic
converter damage. The vehicle should be
serviced by an authorized dealer as soon as
possible if this occurs.
Service Forward Collision Warning (FCW)
Light — If Equipped
This warning light will illuminate to
indicate a fault in the Forward
Collision Warning System. Contact an
authorized dealer for service.
Refer to “Forward Collision Warning (FCW) With
Mitigation” in “Safety” for further information.
Service Stop/Start System Warning Light — If
Equipped
This warning light will illuminate when
the Stop/Start system is not
functioning properly and service is
required. Contact an authorized
dealer for service. Refer to “Stop/Start System”
in “Starting and Operating” for further
instructions.
Tire Pressure Monitoring System (TPMS)
Warning Light
The warning light switches on and a
message is displayed to indicate that
the tire pressure is lower than the
recommended value and/or that slow
pressure loss is occurring. In these cases,
optimal tire duration and fuel consumption may
not be guaranteed.
Should one or more tires be in the condition
mentioned above, the display will show the
indications corresponding to each tire.
Each tire, including the spare (if provided),
should be checked monthly when cold and
inflated to the inflation pressure recommended
by the vehicle manufacturer on the vehicle
placard or tire inflation pressure label. If your
vehicle has tires of a different size than the size
WARNING!
A malfunctioning catalytic converter, as
referenced above, can reach higher
temperatures than in normal operating
conditions. This can cause a fire if you drive
slowly or park over flammable substances
such as dry plants, wood, cardboard, etc. This
could result in death or serious injury to the
driver, occupants or others.
CAUTION!
Prolonged driving with the Malfunction
Indicator Light (MIL) on could cause damage
to the vehicle control system. It also could
affect fuel economy and driveability. If the
MIL is flashing, severe catalytic converter
damage and power loss will soon occur.
Immediate service is required.
CAUTION!
Do not continue driving with one or more flat
tires as handling may be compromised. Stop
the vehicle, avoiding sharp braking and
steering. If a tire puncture occurs, repair
immediately using the dedicated tire repair
kit and contact an authorized dealer as soon
as possible.

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