CHRYSLER PACIFICA 2020 Vehicle Warranty

your vehicle owner ’s manual, even though the tire has lost all air! That
means time to exit from the highway and get to a place where the tire can
be inspected, replaced, or possibly returned to service. The distance that
can safely be travelled following an air loss incident will depend upon
the conditions under which the vehicle is operating, the degree of air loss,
the extent of the damage causing the air loss, the ambient temperature,
the load, and the operating speed of the vehicle. The fewer miles you
travel after an air loss incident, the greater the likelihood that the tire can
be re-inflated (or, if punctured, repaired) and returned to service.
Pax System
The MICHELIN® PAX® System is a very sophisticated system that
includes the tire, support ring and gel, pressure sensing device, and
wheel. In the event of a loss of tire air pressure, with this system you can
still carefully maneuver the vehicle at speeds up to 55 miles per hour, for
a distance of up to 125 miles, even though a tire has lost all air! That
means time to get off the highway and get to a place where the tire can
be inspected, replaced, or possibly repaired and returned to service.
That’s peace of mind!
MICHELIN® PASSENGER AND LIGHT TRUCK TIRE LIMITED
WARRANTY
WHAT IS COVERED AND FOR HOW LONG
Passenger and Light Truck Tires MICHELIN® Passenger and Light
Truck tires, used in normal service on the vehicle on which they were
originally fitted and in accordance with the maintenance recommen-
dations and safety warnings contained in the attached owner ’s manual,
are covered by this warranty against defects in workmanship and
materials for the life of the original usable tread, or 6 years from the
date of purchase, whichever occurs first. At that time, all warranties,
express or implied, expire. The usable tread is the original tread down
to the level of the tread wear indicators - 2/32 nds of an inch (1.6 mm)
of tread remaining. Date of purchase is documented by new vehicle
registration or tire sales invoice. If no proof of purchase is available,
coverage will be based on the date of manufacture.
Replacement will be made in accordance with the terms and conditions
described under “How Replacement Charges are Calculated”.
MICHELIN160

MICHELIN
NOTE:

:our
vehicle
manufacturer
may
provide
additional
tire
warranty

coverage
over
and
above
what
is
provided
by
Michelin.
Consult
your

vehicle
owner ’s
manual
for
further
information.
NOTE:

Some
MICHELIN®
Self-Supporting
Zero
Pressure
(ZP)
tires
can
only
be

mounted
on
special
SH-M
(Symmetric
Hump
-
Modified)
wheels.
These

tires
bear
the
special
SH-M
designation,
molded
into
the
sidewall
of
the

tire,
next
to
the
ZP
designation.
DO
NOT
MOUNT
A
TIRE
WITH
THE

SH-M
DESIGNA TION

ON
THE
SIDEW ALL


ON
A
STANDARD

WHEEL.
DOING
SO
VOIDS
THIS
LIMITED
WARRANTY
AND
COULD

CAUSE
THE
TIRE
TO
BECOME
UNSERVICEABLE
AT
LOW
OR
ZERO

PRESSURE,
RESULTING
IN
SERIOUS
PERSONAL
INJURY
OR
DEA TH.

Treadwear
–
Mileage


Warranty
Coverage
for
MICHELIN®
Passenger

and
Light
Truck
Tires
MICHELIN®
passenger
and
light
truck
tires
are
covered
by
a
manufac-
turer ’s
limited
warranty
for
treadwear.
For
the
mileage
warranty
associ-
ated
with
a
specific
tire
line,
please
see
your
Michelin
tire
retailer
or
visit

us
at

www.michelinman.com/promise.
Some
vehicles
come
from
the

vehicle
manufacturer
with
“split
fitments”
–
meaning
different
size
tires

on
the
front
and
rear
axles.
Because
these
tires
cannot
be
rotated
as

recommended
by
Michelin,
the
mileage
warranty
on
each
rear
tire
will

cover
half
the
number
of
miles
as
the
standard
mileage
warranty
for
that

particular
tire
design.
Michelin
Self-Supporting
Zero
Pressure
(ZP)
tires

have
the
same
mileage
warranty
as
the
standard
tire
line
of
which
they

are
a
part,
up
to
but
not
exceeding
30,000
miles.
DOT-approved
compe-
tition
tires
(e.g.,
MICHELIN®
Pilot®
Sport
Cup
tires)
are
excluded
from

any
mileage
warranty .

MICHELIN®

tires
must
be
used


during


months
only,
defined
as
a
period


beginning
on
or
after
September

1st
of
a
given
year
and
ending
no
later
than
April
30th
of
the
following

year.
MICHELIN

tires
require
documentation
of
the
timing
of
the

installation
and
removal
of
the
tires
each

to
maintain
coverage

under
the
limited
warranty
for
treadwear .
An
important
reminder:
No
tire
manufacturer


can
guarantee
you
a
certain
number
of
miles
from

a
given
tire.
Driving
habits,
driving
conditions,
road
conditions,
and

vehicle
maintenance
all
play
a
part
in
the
tread
life
of
a
tire.
If
a
tire
does

not
reach
the
warranted
mileage,
and
the
owner
of
the
tires
has
complied

with
the
terms
and
conditions
of
the
warranty,
Michelin
will
replace
the



tires
as
described
under
“How
Replacement
Charges
are
calculated”.
161

Temporary Spares
MICHELIN® temporary spare tires are covered by this warranty for 6
years from the date of purchase or until the first 2/32 nds of an inch (1.6
mm) of the original tread is worn off. Date of purchase is documented by
new vehicle registration or tire sales invoice. If no proof of purchase is
available, coverage will be based on date of manufacture. At that time, all
warranties, express or implied, expire.
WHAT IS NOT COVERED
Tires which become unserviceable due to:
•Road hazard injury (e.g., a cut, snag, bruise, impact damage or
puncture);
• Incorrect mounting of the tire, tire/wheel imbalance or improper
repair;
• Misapplication, improper maintenance, racing, underinflation, overin-
flation or other abuse;
• Uneven or rapid wear which is caused by mechanical irregularity in
the vehicle such as wheel misalignment, (a measured tread difference
of 2/32 nds of an inch (1.6 mm) or more across the tread on the same
tire);
• Accident, fire, chemical corrosion, tire alteration, or vandalism;
• Use in commercial applications for tread wear; by this warranty for 6
years;
• Flat spotting caused by improper storage or brake lock;
• The addition of liquid, solid or gaseous materials other than air,
nitrogen or carbon dioxide (for example, waterbase sealers or balanc-
ing substances);
• Cosmetic ozone or weather cracking;
• Use of MICHELIN Self-Supporting Zero Pressure (AP) tires without a
properly operating low air pressure warning system.
MICHELIN
162

HOW REPLACEMENT CHARGES ARE CALCULATED
Passenger and Light Truck Tires
A tire which becomes unserviceable due to a condition covered by this
workmanship and materials limited warranty will be replaced with a
comparable new MICHELIN® tire, free of charge, when 2/32 nds of an
inch (1.6 mm) or less of the original tread is worn, (or 25% or less,
whichever is more beneficial to the user) and within 12 months of the
date of purchase. Mounting and balancing of the tire is included.You pay
the cost of any other service charges and applicable taxes. When more
than 2/32 nds of an inch (1.6 mm) of original tread has been worn (or
more than 25%, whichever is more beneficial to the user) or after 12
months from the date of purchase, you must pay the cost of a comparable
new MICHELIN® passenger or light truck replacement tire on a pro rata
basis. The retailer will determine the charge by multiplying the percent-
age of the original usable tread worn, by the current selling price at the
adjustment location or the price in the current MICHELIN® Base Price
List, whichever is lower. This list is based on a predetermined price
intended to fairly represent the actual selling price of the tire. You pay the
cost of mounting, balancing and any other service charges and appli-
cable taxes.
Treadwear
A tire meeting the conditions for pro rata replacement, which wears evenly
across the tread, down to the tread wear indicators (2/32nds of an inch
tread remaining) within 6 years of the date of purchase, and before
delivering the warranted miles of service, will be replaced with a compa-
rable new MICHELIN® tire based on mileage received. The participating
MICHELIN® tire retailer will determine the charge by multiplying the
percent of mileage received by the current actual selling price at the
adjustment location or the price of the tire in the current Michelin Base Price
List, whichever is lower. This list is based on a predetermined price
intended to fairly represent the actual selling price of the tire. You pay the
cost of mounting, balancing and any other dealer services and applicable
taxes. Tires which wear out evenly before delivering the warranted mileage
will be replaced on a pro rata basis only if:
1. You are the original purchaser of the tires, you own the vehicle on which they were originally installed, and the tires have been used only
on that vehicle;
MICHELIN
163

2. The tires have been rotated and inspected by a participating MI-CHELIN® tire retailer every 7,500 miles, and the attached Mounting
and Rotation Service Record has been fully completed and signed;
3. The completed Service Record form, Original Owner/Tire Installation Information form, and the Original Invoice are presented to a partici-
pating Michelin tire retailer at the time of adjustment claim; and
4. The tires have not become unserviceable due to a condition listed under.
MICHELIN
WHAT ISNOT COVERED
WHAT
YOU
MUST
DO
WHEN
MAKING
A
CLAIM
When
making

a
claim
under
the
terms
of
this
limited
warranty,
you
must
present

your
tire(s)
to
a
participating
Michelin
retailer.
The
vehicle
on

which
the
tires
were
used
must
be
available
for
inspection.
Michelin

tire
retailers
are
listed
in
the
yellow
pages
under
“Tire
Dealers-
Retail”.
Personal
identification
(i.e.
Driver’s
License,
Credit
Card,

etc.)
and
vehicle
registration
may
be
required.
Yo u
pay
service

charges
for
normal


vehicle
and
tire
maintenance.
CONDITIONS ANDEXCLUSIONS
This
limited
warranty
does
not
provide
compensation
for
loss
of
time,

loss
of
use
of
vehicle,
inconvenience
or
incidental
or
consequential

damages.
Ti re s
presented
for
claim
remain
the
property
of
the
consumer

and
Michelin
accepts
no
responsibility
for
loss
or
damage
to
tires
which

are
in
the
custody
or
control
of
a
Michelin
tire
retailer
for
the

purpose
of

inspection
for
warranty
adjustment.
In
the
event
of
a
disputed
claim,
the
consumer
must
make
the
tire

available
for
further
inspection.
Ti re s
accepted
for
claim
become
the
property
of
Michelin
North
America,

Inc.
No
Michelin
representative,
employee
or
retailer
has
the
authority
to

make
or
imply
any
representation,
promise
or

agreement,
which
in
any

way
varies
from
the
terms
of
this
warranty.
This
warranty
applies
only
in
the
United
States
and
Canada.
164

SAFETY MAINTENANCE INFORMATION
Read your Tire Owner ’s Manual, the information on the sidewall of your
tires, your vehicle owner ’s manual and vehicle tire information placard
for essential safety and maintenance information. When service is
required:
1. Contact a participating Michelin tire retailer listed in your local yellowpages.
2.
If additional assistance in locating a participating Michelin tire retailer is
required, please call the phone number listed for your area on page
184.
WARNING!
DISREGARDING ANY OF THE SAFETY PRECAUTIONS AND
INSTRUCTIONS CONTAINED IN THIS MANUAL MAY RESULT
IN TIRE FAILURE OR EXPLOSION CAUSING SERIOUS
PERSONAL INJURY OR DEATH.
ARBITRATION CLAUSE
RESOLUTION OF DISPUTES
ALL CLAIMS ARISING FROM THIS LIMITED WARRANTY OR THE
MARKETING, SALE OR PERFORMANCE OF THE PURCHASED PROD-
UCT AGAINST MICHELIN NORTH AMERICA, INC. AND ITS AGENTS,
EMPLOYEES, DEALERS, AFFILIATES, PARENT OR SISTER CORPORA-
TIONS, RELATED CORPORATE ENTITIES, PREDECESSORS, SUCCES-
SORS OR ASSIGNS (HEREINAFTER COLLECTIVELY “MICHELIN”)
SHALL BE SUBJECT TO BINDING ARBITRATION. You and Michelin
acknowledge your and its right to litigate claims, disputes and controversies
arising out of or in connection with this limited warranty or the marketing,
sale or performance of the purchased product in court, but prefer to resolve
any such claims, disputes and controversies through arbitration and hereby
waive the right to litigate such claims, disputes and controversies in court
upon election of arbitration by either party. Therefore, you and Michelin
agree that all claims, disputes, and controversies between you and Michelin
arising out of or in connection with this limited warranty, or any other
warranties, express or implied, including a failure of warranty, or any claims
arising out of or in connection with the marketing, sale or performance of the
purchased product, including but not limited to claims for consumer fraud or
brought under any consumer protection statute, but excluding claims for
personal injury or property damage, shall be finally resolved solely by
MICHELIN
165

arbitration, upon election by either party, according to the formal dispute
resolution procedures then in effect of the National Arbitration Forum, or if
the National Arbitration Forum is no longer conducting such arbitrations, a
successor organization thereto or such other private arbitration service as you
and Michelin North America, Inc. shall mutually agree (the actual authority
involved, the “Arbitral Body”). The Arbitral Body shall decide the issues
submitted in accordance herewith, provided that all substantive questions of
law will be determined under the laws of the State in which you purchased
the product at issue. You agree that no claim subject to arbitration shall be
arbitrated as a class action, or on a class-wide or representative basis, or on
behalf of the general public, or on behalf of other persons that may be
similarly situated. You agree that you do not have the right to act as a private
attorney general, a class representative, or to participate as a member of a
class of claimants with any claim subject to arbitration. You further agree that
no claim subject to arbitration shall be heard by a jury and that any judgment
or award of the Arbitral Body will be final and not subject to judicial review.
All arbitrations will be conducted as document hearings. Each party shall
bear its own costs arising from and associated with the document hearing
with MICHELIN the exception of the arbitrator ’s fee which will be borne by
all parties in equal shares. If either party requests any procedures beyond a
document hearing, the requesting party will be responsible for all fees,
including filing and administrative fees, above and beyond the fees required
for document hearings. Any award of the arbitrator(s) may be entered as a
judgment and shall be enforceable in any court of competent jurisdiction. The
arbitrators will have no authority to award punitive or other damages not
measured by the prevailing party’s actual damages, except as may be
required by statute. Information about arbitration may be obtained and
claims may be filed at any office of the National Arbitration Forum or at P.O.
Box 50191, Minneapolis, MN 55405.
TIRE DISABLEMENT
SAFETY WARNING
Any tire may fail as a result of an improperly repaired puncture, impact
damage, improper inflation, overloading or other conditions resulting
from use or misuse. Tire failures, such as a rapid air loss or a tread and
belt detachment, may increase risk of injury or death and/or property
damage. To reduce the risk of a tire failure, Michelin recommends you
thoroughly read and follow the recommendations in the Michelin
Owner ’s Manual, vehicle owner ’s manual, tire placard information, and
tire sidewall information regarding safety warnings, proper tire use and
maintenance.
MICHELIN166

CONTROLLABILITY
Controlling a vehicle when a tire failure occurs
If a tire failure occurs, you may hear a loud noise, feel a vibration, and/or
the vehicle may pull toward the side of the failed tire. If possible, step on
the accelerator momentarily to maintain forward momentum and ensure
vehicle control. It is most important that you DO NOT BRAKE OR
ABRUPTLY TURN THE STEERING WHEEL. Slowly remove your foot
from the accelerator and hold the steering wheel firmly while steering to
remain in your lane. Once the vehicle has slowed and is fully under
control, apply the brakes gently; safely pull over to the shoulder and
come to a stop. Inspect the tires. If one or more looks flat or low, shows
detachment or other damage, remove tire assembly and replace it with a
properly inflated spare. Bumps or bulges may indicate detachment
within the tire body and require inspection by a qualified tire technician.
DRIVING ON ANY TIRE THAT DOES NOT HAVE THE CORRECT
INFLATION PRESSURE IS DANGEROUS
Any underinflated tire builds up excessive heat that may result in sudden
tire destruction. If tires are supplied as original equipment, refer to the
tire decal on the vehicle (check vehicle and/or vehicle owner ’s manual
for decal location) for the recommended operating pressures. For replace-
ment tires, the correct inflation pressure will be provided by your tire
retailer; if not, refer to the vehicle decal.
These inflation pressures must be maintained as a minimum. However,
do not exceed the maximum pressure rating indicated on the tire
sidewall.
SELF-SUPPORTING TIRES. ZERO PRESSURE (ZP) TIRES, AND PAX
SYSTEM TIRES, AT LOW OR ZERO AIR PRESSURE
The handling characteristics of a vehicle with a deflated PAX System tire
or Self- Supporting Zero Pressure (ZP) tire (whether front or rear) are not
the same as those of a vehicle with normally inflated tires. Avoid high
speeds and hard cornering whenever a low pressure warning is acti-
vated.
MICHELIN
167

MICHELIN
Even
a
MICHELIN®
PAX®
System
Ti re
or
Self-Supporting
Zero
Pressure

(ZP)
tire
can
build
up
excessive
heat
when
run
underinflated
for
an

extended
period
of
time.
The
length
of
time
and
distance
a
PA X
System

Tire/Self-Supporting
Zero
Pressure
(ZP)
tire
will
perform
at
low
or
zero

air
pressure
will
depend
upon
the
severity
of
the
event
causing
air
loss,

ambient
temperature,
speed
at
which
the


tire
is
operated,
and
the

conditions
under
which
the
tire
is
operated
(i.e.
hard
braking,
cornering

and
other
sharp
maneuvers
will
greatly
reduce
the
length
of
time
the
tire

can
perform
at
low
or
zero
air
pressure.)
Continuous
use
of
an
underin-
flated
tire
may
lead
to
sudden


tire
destruction.
If
a
tire
at
low
or
zero

pressure
begins
to
vibrate
or
cause
difficulty
in
vehicle
handling,
remove

the
tire
immediately
and
replace
with
the
temporary
spare.
If
Michelin®

PA X
System
Tire/Self-Supporting
Zero
Pressure
(ZP)
tires
are
supplied
as

original
equipment,
refer
to
the
vehicle
owner

’s
manual
for
complete

details
on
the
low
tire
pressure
warning
system
designed
to
alert
you
in

the
event
of
a
low
pressure
condition.
NOTE:

MICHELIN®
SELF-SUPPORTING
ZERO
PRESSURE
(ZP)
TIRES

ARE
TO
BE
USED
ONLY
IN
CONJUNCTION
WITH
AN
OPERA-
TIONAL,
MICHELIN®
APPROVED,
LOW
TIRE
PRESSURE
WARNING

SYSTEM.
Otherwise,
all
provisions


of
the
limited
warranty
are
void.
For

a
list
of
approved
systems,
see
your
participating
Michelin®
tire
retailer,

or
call
toll
free:1-800-847-3435
NOTE:

Some
MICHELIN®
Self-Supporting
Zero
Pressure
(ZP)
tires
can
only
be

mounted
on
special
SH-M
(Symmetric
Hump
-
Modified)
wheels.
These

tires
bear
the
special
SH-M
designation,
molded
into
the
sidewall
of
the

tire,
next
to
the
ZP
designation.
DO
NOT
MOUNT
A
TIRE
WITH
THE

SH-M
DESIGNATION
ON
THE
SIDEW ALL


ON
A
STANDARD

WHEEL.
DOING
SO
VOIDS
THIS
LIMITED
WARRANTY
AND
COULD

CAUSE
THE
TIRE
TO
BECOME
UNSERVICEABLE
AT
LOW
OR
ZERO

PRESSURE,
RESULTING
IN
SERIOUS
PERSONAL
INJURY


OR
DEATH.
NOTE:

MICHELIN®
PAX®
SYSTEM
TIRES
ARE
TO
BE
USED
ONLY
IN

CONJUNCTION
WITH
AN
OPERATIONAL,
TIRE
PRESSURE

MONITORING
SYSTEM
(TPMS),
APPROVED
BY
THE
VEHICLE

MANUFACTURER
FOR
USE
WITH
THE
PA X
SYSTEM.
Otherwise,
all

provisions
of
the
limited
warranty
are
void.
For
a
list
of
approved

systems,
see
your
authorized
PA X
System
retailer,
or
call


toll
free:

1-877-PAX
TIRE
or
1-877-729-8473
168

For all types of tires, consult your vehicle tire placard or owner ’s manual
for recommended operating pressures. If the tires are purchased as
replacement tires, operating instructions for the low pressure warning
system will be provided by the manufacturer of that system. Recom-
mended operating pressures will be provided by a participating Michelin
tire retailer for self supporting ZP tires. Recommended operating pres-
sure for PAX System Tires will be provided by a PAX System retailer.
These inflation pressures must be maintained as a minimum. However,
do not exceed the maximum pressure rating indicated on the tire
sidewall.
CHECK THE COLD INFLATION PRESSURES IN ALL YOUR TIRES,
INCLUDING THE SPARE, AT LEAST ONCE EACH MONTH
Failure to maintain correct inflation may result in improper vehicle
handling and may cause rapid and irregular tire wear, sudden tire
destruction, loss of vehicle control and serious personal injury. Therefore,
inflation pressures should be checked at least once each month and
always prior to long distance trips. This applies to all tires, including
sealant types, and Self-Supporting Zero Pressure (ZP) tires which are as
susceptible to losing air pressure as any other type of tire if not properly
maintained.
UNDERINFLATION
It is impossible to determine whether tires are properly inflated by
simply looking at them. It is almost impossible to “feel or hear” when a
tire is being run underinflated or nearly flat. Tires must be checked
monthly with a tire pressure gauge.
Pressures should be checked when tires are cold, in other words, before
they have been driven on. Driving, even for a short distance, causes tires
to heat up and air pressure to increase.
Checking pressure when tires are hot:
If pressures are checked after tires have been driven for more than three
minutes or more than one mile, (2 km) the tires become hot and the
pressures will increase by approximately 4 psi. Therefore when the tire
pressure is adjusted under these conditions, it should be increased to a
gauge reading of 4 psi greater than the recommended cold inflation
pressure.
MICHELIN
169