service CITROEN C4 2019 Owner's Manual

174
C4-cactus_en_Chap07_info-pratiques_ed01-2016
Brake wear depends on the style of   driving,   particularly   in   the   case  
o

f vehicles used in town, over short
distances.
  It   may   be   necessary   to  
Brake pads
For information on checking brake disc wear, contact a CITROËN dealer
or
  a   qualified   workshop.
Brake disc wearOnly use products recommended by CITROËN   or   products   of   equivalent  
q

uality
 an
d
 sp
ecification.
In
  order   to   optimise   the   operation   of  
u

nits   as   important   as   those   in   the  
b

raking   system,   CITROËN   selects   and  
o

ffers   very   specific   products.
After
  washing   the   vehicle,   dampness,  
o

r   in   wintry   conditions,   ice   can   form  
o

n   the   brake   discs   and   pads:   braking  
e

fficiency   may   be   reduced.   Make   light  
b

rake   applications   to   dry   and   defrost  
t

he   brakes.Manual gearbox
The gearbox does not require any maintenance   (no   oil   change).
Refer
  to   the   manufacturer's   service  
s

chedule   for   the   checking   interval   for  
t

his
 c
omponent.
Electronic gearbox
The gearbox does not require any maintenance   (no   oil   change).
Refer
  to   the   manufacturer's   service  
s

chedule   for   details   of   the   checking  
i

nterval   for   this   component.
Parking brake
If excessive travel or a loss of effectiveness   of   this   system   is  
n

oticed,   the   parking   brake   must   be  
c

hecked,   even   between   two   services.
Checking
  this   system   must   be   done   by   a  
C

ITROËN   dealer   or   a   qualified   workshop. To
  avoid   damaging   the   electrical   units,  
n

ever use   a   high   pressure   jet   wash   in  
t

he   engine   compartment.
have
 
the
 
condition
 
of
 
the
 
brakes
 
checked,
 
even
 
b

etween
 v

ehicle
 s

ervices.
Unless
 
there
 
is
 
a
 
leak
 
in
 
the
 
circuit,
 
a
 
drop
 
in
 
t

he
 
brake
 
fluid
 
level
 
indicates
 
that
 
the
 
brake
 
p

ads
 
are
 
worn.
Practical information

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C4-cactus_en_Chap07_info-pratiques_ed01-2016
AdBlue® additive and SCR system
f
or
 
BlueHDi   Diesel   engines
To assure respect for the environment and c
onformity   with   the   new   Euro   6   emissions  
s

tandard,   without   adversely   affecting   the  
p

er formance   or   fuel   consumption   of   Diesel  
e

ngines,   CITROËN   has   taken   the   decision   to  
e

quip   its   vehicles   with   an   effective   system   that  
a

ssociates SCR (Selective Catalytic Reduction)
with
  a   particle   filter   (FAP)   for   the   treatment   of  
e

xhaust   gases.
Presentation of the SCR system
Using an additive called AdBlue® containing urea, a
 
catalytic
 
converter
 
turns
 
up
 
to
 
85%   of   nitrous o

xides
 
(NOx)
 
into
 
nitrogen
 
and
 
water,   which   are
 h

armless
 
to
 
health
 
and
 
the
 
environment. Once the AdBlue
® tank is empty, a s
ystem
 
required
 
by   regulations   prevents  
s

tarting
 
of
 
the
 
engine.
If the SCR is faulty, the level of
emissions
 
from
 
your   vehicle   will   no  
l

onger
 
meet
 
the
 
Euro   6   standard:   your  
v

ehicle
 
becomes
 
polluting.
In
 
the
 
event
 
of
 
a
 
confirmed   fault  
w

ith
 
the
 
SCR
 
system,   you   must   go  
t

o
 
a
 
CITROËN
 
dealer   or   a   qualified  
w

orkshop
 
as
 
soon   as   possible:   after   a  
r

unning
 
distance
 
of   650   miles  
(1
 
100
 
km),
 
a
 
system   will   be   triggered  
a

utomatically
 
to
 
prevent   engine   starting.
The AdBlue® additive is held in a special
tank
 
located
  under   the   boot   at   the   rear   of  
t

he
 
vehicle.
 
It   has   a   capacity   of   17   litres:   this  
p

rovides
 
a
 
driving   range   of   about   12   500   miles  
(

20
 
000
 
km),
  after   which   an   alert   is   triggered  
w

arning
 
you
 
when   the   reserve   remaining   is  
e

nough
 
for
 
just   1   500   miles   (2   400   km).
During
 
each
  scheduled   service   of   your   vehicle  
b

y
 
a
 
CITROËN   dealer   or   a   qualified   workshop,  
t

he AdBlue
® additive tank is refilled in order to a
llow
 
normal   operation   of   the   SCR   system.
If
 
the
 
estimated   mileage   between   two   services  
i

s
 
greater
 
than   12   500   miles   (20   000   km),   we  
r

ecommend
  that   you   go   to   a   CITROËN   dealer  
o

r
 
a
 
qualified   workshop   to   have   the   necessary  
t

op-up
 
carried   out.
7
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Remaining range between 0 and 350 miles (0 and 600 km)Breakdown related to a lack of AdBlue® additive
To be able to start the engine, we   recommend   that   you   call   on  
a

  CITROËN   dealer   or   a   qualified  
w

orkshop   for   the   top-up   required.
If you carry out the top-up yourself, it
is
  essential   to   add   at   least   3.8   litres   of  
Ad

Blue
® to the tank.
W
hen
 
switching
 
on
 
the
 
ignition,
 
the
 
SERVICE
 
w

arning
 
lamp
 
comes
 
on
 
and
 
the
 
UREA
 
warning
 
l

amp
 
flashes,
 
accompanied
 
by
 
an
 
audible
 
s

ignal
 
and
 
the
 
display
 
of
 
a
 
message
 
(e.g.
 
"Top
 
u

p
 
emissions
 
additive:
 
Starting
 
prevented
 
in
 
3

50
 
miles")
 
indicating
 
the
 
remaining
 
range
 
e

xpressed
 
in
 
miles
 
or
 
kilometres.
When
 
driving,
 
the
 
message
 
is
 
displayed
 
every
 
3

0
 
seconds
 
until
 
the
 
additive
 
tank
 
has
 
been
 
t

opped-up.
Go
 
to
 
a
 
CITROËN
 
dealer
 
or
 
a
 
qualified
 
w

orkshop
 
to
 
have
 
the
 
AdBlue
® tank topped-up.
Y
ou
 
can
 
also
 
top-up
 
the
 
tank
 
yourself.
Other wise you will not be able to restart your
engine. When
  switching   on   the   ignition,   the   SERVICE  
w

arning   lamp   comes   on   and   the   UREA   warning  
l

amp   flashes,   accompanied   by   an   audible  
s

ignal   and   the   display   of   the   message   "Top   up  
e

missions   additive:   Starting   prevented".
The AdBlue
® tank  is  empty:  t he  s ystem  r equired  b
y
 
regulations   prevents   engine   starting.
For
 
more
 
information
 
on
 
topping-up
 
the
 
Ad

Blue
® additive, refer to the corresponding s
ection.
7
Practical information

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In the event of a fault with the SCR emissions control system
In the event of the detection
of a faultDuring an authorised driving phase (between
650 miles and 0 miles) (1 100 km and 0 km)
A
  system   that   prevents   engine   starting   is   activated   automatically   from   650   miles   (1   100   km)   after   confirmation   of   a   fault   with   the   SCR   emissions  
c

ontrol   system.   Have   the   system   checked   by   a   CITROËN   dealer   or   a   qualified   workshop   as   soon   as   possible.
If   it   is   a   temporary   fault,   the   alert  
d

isappears   during   the   next   journey,  
a

fter   self-diagnosis   of   the   SCR   system.
The
  UREA,   SERVICE   and   diagnostic   warning  
l

amps   comes   on,   accompanied   by   an   audible  
s

ignal   and   the   display   of   the   message  
"

Emissions
 f
ault".
The
  alert   is   triggered   when   driving   when   the  
f

ault   is   detected   for   the   first   time,   then   when  
s

witching   on   the   ignition   for   subsequent  
j

ourneys,   while   the   fault   persists. If
  a   fault   with   the   SCR   system   is   confirmed   (after
 3

0   miles   (50   km)   covered   with   the   permanent
 d

isplay   of   the   message   signalling   a   fault),   the
 S

ERVICE   and   engine   diagnostic   warning   lamps
 c

ome   on   and   the   UREA   warning   lamp   flashes,
 a

ccompanied   by   an   audible   signal   and   the
 d

isplay   of   a   message   (e.g.:   "Emissions   fault:
 S

tarting   prevented   in   150 miles")   indicating   the
 r

emaining   range   express   in   miles   or   kilometres.
While
  driving,   the   message   is   displayed   every
 3

0   seconds   while   the   fault   with   the   SCR   system
 p

ersists.
The
  alert   is   repeated   when   switching   on   the
 ig

nition.
You
  should   go   to   a   CITROËN   dealer   or   a
 q

ualified   workshop   as   soon   as   possible.
Other wise, you will not be able to restart your
engine. Starting prevented
To
  be   able   to   start   the   engine,   you   must   call   on  
a

  CITROËN   dealer   or   a   qualified   workshop.
You
  have   exceeded   the   authorised  
d

riving   limit:   the   starting   prevention  
s

ystem   inhibits   engine   starting.
Every time the ignition is switched on, the SERVICE and   engine   diagnostic   warning   lamps   come   on   and t

he   UREA   warning   lamp   flashes,   accompanied   by
 a

n   audible   signal   and   the   display   of   the   message
 "

Emissions   fault:   Starting   prevented".
Practical information

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C4-cactus_en_Chap07_info-pratiques_ed01-2016
Freezing of the AdBlue® additive
The AdBlue
® additive freezes at
temperatures   below   around   -11°C.
The
 
SCR
 
system   includes   a   heater  
f

or the AdBlue
® tank, allowing you to c
ontinue
 
driving   in   very   cold   conditions.
Topping-up the AdBlue® additive
Precautions in useFilling the AdBlue® tank is an operation i
ncluded in every routine service on your
vehicle
 
by
 
a
 
CITROËN   dealer   or   a   qualified  
w

orkshop.
Nevertheless,
 
given   the   capacity   of   the   tank,  
i

t
 
may
 
be
 
necessary   to   top-up   the   additive  
b

etween
 
services,
  more   particularly   if   an   alert  
(

warning
 
lamps
 
and   a   message)   signals   the  
r

equirement.
You
 
can
 
got
 
to
 
a
 
CITROËN   dealer   or   a   qualified  
w

orkshop.
If
 
you
 
envisage
 
topping-up   yourself,   please  
r

ead
 
the
 
following
 
warnings   carefully. Keep AdBlue
® out of the reach of
children,
 
in
 
its
  original   bottle.
Never transfer AdBlue
® to another
container:
 
it
 
would
 
lose
  its   purity. Never
  dilute   the   additive   with   water.
Never pour the additive into the Diesel
fuel   tank.
Never   top-up   from   an   AdBlue®
dispenser
 
reserved
 
for
 
heavy
 
goods  
v

ehicles.
Use only AdBlue
® additive that meets the I
SO 22241
 
standard.
The
 
supply
 
in
 
a
 
non-drip   bottle   simplifies  
t

opping-up.
 
You
 
can   obtain   1.89   litre   (half   a   US  
g

allon)
 
bottles
 
from   a   CITROËN   dealer   or   a  
q

ualified
 w

orkshop.
The AdBlue® additive is an urea-based
solution.
 
This   liquid   is   non-flammable,  
c

olourless
 
and   odourless   (kept   in   a   cool   area).
In
 
the
 
event
 
of   contact   with   the   skin,   wash  
t

he
 
affected
 
area   with   soap   and   water.   In   the  
e

vent
 
of
 
contact   with   the   eyes,   wash   (irrigate)  
t

he
 
eyes
 
with   large   amounts   of   water   or   with  
a

n
 
eye
 
wash
  solution   for   at   least   15   minutes.  
I

f
 
a
 
burning
 
sensation   or   irritation   persists,   get  
m

edical
 
attention.
If
 
swallowed,   immediately   wash   out   the   mouth  
w

ith
 
clean
 
water   and   then   drink   plenty   of   water.
In
 
certain
 
conditions   (high   ambient  
t

emperature,
  for   example),   the   risk   of   release  
o

f
 
ammonia
 
cannot   be   excluded:   do   not   inhale  
t

he
 
product.
 
Ammonia   vapour   has   an   irritant  
e

ffect
 
on
 
mucous   membranes   (eyes,   nose   and  
t

hroat).
7
Practical information

214
C4-cactus_en_Chap08_En-cas-de-panne_ed01-2016
Charging the battery using
a battery charger
For optimum service life of the battery, it is essential   to   maintain   an   adequate   state   of  
c

harge.
In
  some   circumstances   it   may   be   necessary   to  
c

harge   the   battery:
-

i
f you use your vehicle essentially for short
journeys,
-
 
i
f   the   vehicle   is   to   be   taken   off   the   road   for  
s

everal   weeks.
Contact
  a   CITROËN   dealer   or   a   qualified  
w

orkshop. It is not necessary to disconnect the
battery.
Never
  try   to   charge   a   frozen   battery.
If the battery has been frozen, have
it
  checked   by   a   CITROËN   dealer   or   a  
q

ualified   workshop,   who   will   check   that  
t

he   internal   components   have   not   been  
d

amaged   and   the   casing   is   not   cracked,  
w

hich   could   cause   a   leak   of   toxic   and  
c

orrosive   acid.
If
  you   envisage   charging   your   vehicle's  
b

attery   yourself,   use   only   a   charger  
c

ompatible   with   lead-acid   batteries   of   a  
n

ominal   voltage   of   12   V.
If this label is present, it is essential
to
  use   only   a   12   V   charger,   to   avoid  
c

ausing   irreversible   damage   to   the  
e

lectrical   components   related   to   the  
S

top   &   Start   system. Follow the instructions for use provided
by
  the   manufacturer   of   the   charger.
Never
  reverse   polarities.
F
 
S
witch   off   the   ignition.
F
 
S
witch   off   all   electrical   consumers   (audio  
s

ystem,   lighting,   wipers, ...).
F
 
S
witch   off   the   charger   B   before   connecting  
t

he cables to the battery, so as to avoid any
dangerous
 spar

ks.
F
 
E
nsure   that   the   charger   cables   are   in   good  
c

ondition.
F
 
C
onnect   the   charger   B   cables   as   follows:
-

t
he positive (+) red cable to the (+)
terminal
  of   the   battery   A,
-
 
t
he   negative   (-)   black   cable   to   the   earth  
p

oint C   on   the   vehicle.
F
 
A
t   the   end   of   the   charging   operation,   switch  
o

ff   the   charger   B   before   disconnecting   the  
c

ables   from   the   battery   A.
In the event of a breakdown

216
C4-cactus_en_Chap08_En-cas-de-panne_ed01-2016
To w i n g
General recommendations
Observe the legislation in force in your country.
E nsure   that   the   weight   of   the   towing   vehicle   is   higher   than   that   of   the   towed   vehicle.
The
  driver   must   remain   at   the   wheel   of   the   towed   vehicle   and   must   have   a   valid   driving   licence.
When
  towing   a   vehicle   with   all   four   wheels   on   the   ground,   always   use   an   approved   towing   arm;
 r

ope   and   straps   are   prohibited.
The
  towing   vehicle   must   move   off   gently.
When
  towing   a   vehicle   with   the   engine   off,   there   is   no   longer   any   power   assistance   for   braking
 o

r   steering.
In
  the   following   cases,   you   must   always   call   on   a   professional   recovery   service:
-
 
v
ehicle   broken   down   on   a   motor way   or   fast   road,
-
f

our-wheel drive vehicle,
-
 
w
hen   it   is   not   possible   to   put   the   gearbox   into   neutral,   unlock   the   steering,   or   release   the
 par

king
 b
rake,
-
 
t
owing   with   only   two   wheels   on   the   ground,
-
 
w
here   there   is   no   approved   towing   arm   available...
Procedure
 
for
 
having
 
your
 
vehicle
 
towed
 
or
 
for
 
towing
 
another   vehicle   using   a   removable   towing   eye.
The towing eye is stowed under the boot floor,
or
 
may
 
be
 
located
 
under
 
the
 
front
 
passenger
 sea
t, d
epending o
n v
ersion.
In the event of a breakdown

226
C4-cactus_en_Chap10a_BTA_ed01-2016
Emergency or assistance call
If an impact is detected by the airbag control unit, and independently of
the
  deployment   of   any   airbags,   an  
e

mergency   call   is   made   automatically.
Localised Emergency Call
In an emergency, press this button   for   more   than   2   seconds.
Flashing
  of   the   green   indicator  
l

amp   and   a   voice   message  
c

onfirm   that   the   call   has  
b

een   made   to   the   "Localised  
E

mergency   Call"*   centre.
Pressing
 
this
 
button   again   immediately   cancels  
t

he
 
call.
The
 
green
 
indicator   lamp   goes   off.
At
 
any
 
time,
 
pressing   this   button   for   more   than  
8

 
seconds
 
cancels   the   call.
The
 
green
 
indicator   lamp   remains   on   (without  
f

lashing)
 
when   communication   is   established.
It
 
goes
 
off
 
at
 
the   end   of   the   call.
This call is dealt with by the "Localised
Emergency
 
Call"   centre,   which   receives  
l

ocating
 
information   from   the   vehicle   and  
c

an send a detailed alert to the appropriate
emergency
 ser

vices.
In countries in which a centre is not
operational,
 
or   when   the   locating   service  
h

as
 
been
 
expressly   declined,   the   call   is   dealt  
w

ith
 
directly
 
by   the   emergency   services   (112)  
w

ithout
 
the
 
vehicle   location. *
  
T
hese   services   are   subject   to   conditions   and  
a

vailability.
 C

onsult   a   CITROËN   dealer.
If
  you   benefit   from   the   CITROËN
 C

onnect   Box   offer   with   the   SOS   and
 a

ssistance   pack   included,   there   are
 a

dditional services available to you in
your MyCITROËN personal space, via
the CITROËN Internet website in your
country,
  accessible   on   www.citroen.com.
Audio and Telematics

227
C4-cactus_en_Chap10a_BTA_ed01-2016
Localised Assistance Call
If you purchased your vehicle outside
the  CITROËN   dealer   network,   we  
i

nvite   you   to   have   a   dealer   check   the  
c

onfiguration   of   these   services   and,   if  
d

esired,   modified   to   suit   your   wishes.
In
  a   multi-lingual   country,   configuration  
i

s possible in the official national
language
  of   your   choice.
For technical reasons, particularly
to
  improve   the   quality   of   Telematic  
s

ervices   to   customers,   the  
m

anufacturer   reserves   the   right   to  
c

arry   out   updates   to   the   vehicle's   on-
board
  telematic   system.
The
 
fault
 
with
 
the
 
system
 
does
 
not
 
p

revent
 
the
 
vehicle
 
being
 
driven. Press
 
this
 
button
 
for
 
more
 
than
 

2
 
seconds
 
to
 
request
 
assistance
 i
f
 
the
 
vehicle
 
breaks
 
down.
A
 
voice
 
message
 
confirms
 
that
 
t

he
 
call
 
has
 
been
 
started*.
Pressing
 
this
 
button
 
again
 
immediately
 
cancels
 
t

he
 
request.
The
 
cancellation
 
is
 
confirmed
 
by
 
a
 
voice
 
m

essage.
The
 
orange
 
indicator
 
lamp
 
is
 
on
 
fixed:
 
the
 
back-
up
 
battery
 
should
 
be
 
replaced.
In
 
both
 
cases,
 
the
 
emergency
 
and
 
assistance
 
c

alls
 
service
 
may
 
not
 
work.
Contact
 
a
 
qualified
 
repairer
 
as
 
soon
 
as
 
p

ossible.
Operation of the system
When the ignition is switched on, t he   green   indicator   lamp   comes  
o

n   for   3   seconds   indicating   that  
t

he   system   is   operating   correctly.
The
  orange   indicator   lamp  
f

lashes   then   goes   off:   the   system  
h

as   a   fault.
*
  
T
hese   services   are   subject   to   conditions   and  
a

vailability.
 C

onsult   a   CITROËN   dealer.
.
Audio and Telematics

229
C4-cactus_en_Chap10b_SMEGplus_ed01-2016
7-inch touch screen tablet
GPS satellite navigation - Multimedia audio - Bluetooth® telephone
Contents
First
 
steps
 2 30
Steering
 
mounted
 
controls
 
2
33
Menus
 
2
34
Media
 23

6
Radio
2

42
DAB
 
(Digital
 
Audio
 
Broadcasting)
 
radio  
2
44
Music

2
46
Navigation
 2

50
Navigation
 
-
 
Guidance
 
2
58
Traffic
 26

2
Configuration
 26

4
Connected services
2

72
CITROËN
 
Multicity
 
Connect
 
2
73
Telephone


274
Frequently
 
asked
 
questions
 
2
82
The
 
system
 
is
 
protected
 
in
 
such
 
a
 
way
 
that
 
it
 
will
 
only
 
operate
 
in
 
y

our
 
vehicle. As
 
a
 
safety
 
measure,
 
the
 
driver
 
should
 
only
 
carry
 
out
 
operations  
w

hich
 
require
 
prolonged
 
attention
 
while
 
the
 
vehicle
 
is
 
stationary.
The
 
display
 
of
 
an
 
energy
 
economy
 
mode
 
message
 
signals
  that  
e

lectrical
 
systems
 
operating
 
are
 
going
 
into
 
standby.
Refer
 
to
 
the
 
energy
 
economy
 
mode
 
section.
.
Audio and Telematics