service DODGE DURANGO 2020 Owner's Guide

144SAFETY
4. Never allow children to slide the shoulder
belt behind them or under their arm.
5. You should read the instructions provided with your child restraint to make sure that
you are using it properly.
6. All occupants should always wear their lap and shoulder belts properly.
7. The driver and front passenger seats should be moved back as far as practical to allow
the front air bags room to inflate.
8. Do not lean against the door or window. If your vehicle has side air bags, and
deployment occurs, the side air bags will
inflate forcefully into the space between
occupants and the door and occupants
could be injured.
9. If the air bag system in this vehicle needs to be modified to accommodate a disabled
person, refer to the “Customer Assistance”
section for customer service contact
information.
SEAT BELT SYSTEMS
Buckle up even though you are an excellent
driver, even on short trips. Someone on the road
may be a poor driver and could cause a collision
that includes you. This can happen far away
from home or on your own street.
Research has shown that seat belts save lives,
and they can reduce the seriousness of injuries
in a collision. Some of the worst injuries happen
when people are thrown from the vehicle. Seat
belts reduce the possibility of ejection and the risk of injury caused by striking the inside of the
vehicle. Everyone in a motor vehicle should be
belted at all times.
Enhanced Seat Belt Use Reminder System
(BeltAlert)
Driver and Passenger BeltAlert (if equipped)
BeltAlert is a feature intended to remind the
driver and outboard front seat passenger (if
equipped with outboard front passenger seat
BeltAlert) to buckle their seat belts. The
BeltAlert feature is active whenever the ignition
switch is in the START or ON/RUN position.
Initial Indication
If the driver is unbuckled when the ignition
switch is first in the START or ON/RUN position,
a chime will signal for a few seconds. If the
driver or outboard front seat passenger (if
equipped with outboard front passenger seat
BeltAlert) is unbuckled when the ignition switch
is first in the START or ON/RUN position the
Seat Belt Reminder Light will turn on and
remain on until both outboard front seat belts
are buckled. The outboard front passenger seat
BeltAlert is not active when an outboard front
passenger seat is unoccupied.
WARNING!
Never place a rear-facing child restraint in
front of an air bag. A deploying passenger
front air bag can cause death or serious
injury to a child 12 years or younger,
including a child in a rear-facing child
restraint.
Never install a rear-facing child restraint in
the front seat of a vehicle. Only use a
rear-facing child restraint in the rear seat. If
the vehicle does not have a rear seat, do
not transport a rear-facing child restraint in
that vehicle.

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SAFETY151
(Continued)
In Automatic Locking Mode, the shoulder belt is
automatically pre-locked. The seat belt will still
retract to remove any slack in the shoulder belt.
Use the Automatic Locking Mode anytime a
child restraint is installed in a seating position
that has a seat belt with this feature. Children
12 years old and under should always be
properly restrained in the rear seat of a vehicle
with a rear seat. How To Engage The Automatic Locking Mode

1. Buckle the combination lap and shoulder
belt.

2. Grasp the shoulder portion and pull downward until the entire seat belt is
extracted.
3. Allow the seat belt to retract. As the seat belt retracts, you will hear a clicking sound.
This indicates the seat belt is now in the
Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt
and allow it to retract completely to disengage
the Automatic Locking Mode and activate the
vehicle sensitive (emergency) locking mode.
Supplemental Active Head Restraints
(AHR)
These head restraints are passive, deployable
components, and vehicles with this equipment
cannot be readily identified by any markings,
only through visual inspection of the head
restraint. The head restraint will be split in two
halves, with the front half being soft foam and
trim, the back half being decorative plastic.
WARNING!
Never place a rear-facing child restraint in
front of an air bag. A deploying passenger
front air bag can cause death or serious
injury to a child 12 years or younger,
including a child in a rear-facing child
restraint.
Never install a rear-facing child restraint in
the front seat of a vehicle. Only use a
rear-facing child restraint in the rear seat. If
the vehicle does not have a rear seat, do
not transport a rear-facing child restraint in
that vehicle.
WARNING!
The seat belt assembly must be replaced if
the switchable Automatic Locking Retractor
(ALR) feature or any other seat belt function
is not working properly when checked
according to the procedures in the Service
Manual.
Failure to replace the seat belt assembly
could increase the risk of injury in colli -
sions.
Do not use the Automatic Locking Mode to
restrain occupants who are wearing the
seat belt or children who are using booster
seats. The locked mode is only used to
install rear-facing or forward-facing child
restraints that have a harness for
restraining the child.
WARNING! (Continued)
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154SAFETY
The ORC turns on the Air Bag Warning Light in
the instrument panel for approximately four to
eight seconds for a self-check when the ignition
switch is first in the ON/RUN position. After the
self-check, the Air Bag Warning Light will turn
off. If the ORC detects a malfunction in any part
of the system, it turns on the Air Bag Warning
Light, either momentarily or continuously. A
single chime will sound to alert you if the light
comes on again after initial startup.
The ORC also includes diagnostics that will
illuminate the instrument panel Air Bag Warning
Light if a malfunction is detected that could
affect the air bag system. The diagnostics also
record the nature of the malfunction. While the
air bag system is designed to be maintenance
free, if any of the following occurs, have an
authorized dealer service the air bag system
immediately.
The Air Bag Warning Light does not come on
during the four to eight seconds when the
ignition switch is first in the ON/RUN position.
The Air Bag Warning Light remains on after
the four to eight-second interval.
The Air Bag Warning Light comes on intermit -
tently or remains on while driving. NOTE:
If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant
Restraint Controller (ORC) may also be
disabled. In this condition the air bags may not
be ready to inflate for your protection. Have an
authorized dealer service the air bag system
immediately.
Redundant Air Bag Warning Light
If a fault with the Air Bag Warning
Light is detected, which could affect
the Supplemental Restraint System
(SRS), the Redundant Air Bag Warning
Light will illuminate on the instrument panel.
The Redundant Air Bag Warning Light will stay
on until the fault is cleared. In addition, a single
chime will sound to alert you that the
Redundant Air Bag Warning Light has come on
and a fault has been detected. If the Redundant
Air Bag Warning Light comes on intermittently or
remains on while driving have an authorized
dealer service the vehicle immediately.
For additional information regarding the
Redundant Air Bag Warning Light refer to
“Getting To Know Your Instrument Panel”
section of this manual.
Front Air Bags
This vehicle has front air bags and lap/shoulder
belts for both the driver and front passenger.
The front air bags are a supplement to the seat
belt restraint systems. The driver front air bag is
mounted in the center of the steering wheel.
WARNING!
Ignoring the Air Bag Warning Light in your
instrument panel could mean you won’t have
the air bag system to protect you in a
collision. If the light does not come on as a
bulb check when the ignition is first turned
on, stays on after you start the vehicle, or if it
comes on as you drive, have an authorized
dealer service the air bag system
immediately.

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160SAFETY
Knee Impact Bolsters
Driver and Front Passenger Air Bags
Seat Belt Buckle Switch
Supplemental Side Air Bags
Supplemental Knee Air Bags
Front and Side Impact Sensors
Seat Belt Pretensioners
Seat Track Position Sensors
If A Deployment Occurs
The front air bags are designed to deflate
immediately after deployment.
NOTE:
Front and/or side air bags will not deploy in all
collisions. This does not mean something is
wrong with the air bag system. If you do have a collision which deploys the air
bags, any or all of the following may occur:
The air bag material may sometimes cause
abrasions and/or skin reddening to the occu
-
pants as the air bags deploy and unfold. The
abrasions are similar to friction rope burns or
those you might get sliding along a carpet or
gymnasium floor. They are not caused by
contact with chemicals. They are not perma -
nent and normally heal quickly. However, if
you haven’t healed significantly within a few
days, or if you have any blistering, see your
doctor immediately.
As the air bags deflate, you may see some
smoke-like particles. The particles are a
normal by-product of the process that gener -
ates the non-toxic gas used for air bag
inflation.
These airborne particles may irritate the skin,
eyes, nose, or throat. If you have skin or eye
irritation, rinse the area with cool water. For
nose or throat irritation, move to fresh air. If
the irritation continues, see your doctor. If
these particles settle on your clothing, follow
the garment manufacturer’s instructions for
cleaning. Do not drive your vehicle after the air bags have
deployed. If you are involved in another
collision, the air bags will not be in place to
protect you.
NOTE:
Air bag covers may not be obvious in the inte
-
rior trim, but they will open during air bag
deployment.
After any collision, the vehicle should be
taken to an authorized dealer immediately.
WARNING!
Deployed air bags and seat belt
pretensioners cannot protect you in another
collision. Have the air bags, seat belt
pretensioners, and the seat belt retractor
assemblies replaced by an authorized dealer
immediately. Also, have the Occupant
Restraint Controller System serviced as well.

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162SAFETY
Event Data Recorder (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems
performed. The EDR is designed to record data
related to vehicle dynamics and safety systems
for a short period of time, typically 30 seconds
or less. The EDR in this vehicle is designed to
record such data as:
How various systems in your vehicle were
operating;
Whether or not the driver and passenger
safety belts were buckled/fastened;
How far (if at all) the driver was depressing
the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur. NOTE:
EDR data are recorded by your vehicle only if a
non-trivial crash situation occurs; no data are
recorded by the EDR under normal driving
conditions and no personal data (e.g., name,
gender, age, and crash location) are recorded.
However, other parties, such as law enforce
-
ment, could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
It is dangerous to try to repair any part of
the air bag system yourself. Be sure to tell
anyone who works on your vehicle that it
has an air bag system.
Do not attempt to modify any part of your
air bag system. The air bag may inflate acci -
dentally or may not function properly if
modifications are made. Take your vehicle
to an authorized dealer for any air bag
system service. If your seat, including your
trim cover and cushion, needs to be
serviced in any way (including removal or
loosening/tightening of seat attachment
bolts), take the vehicle to an authorized
dealer. Only manufacturer approved seat
accessories may be used. If it is necessary
to modify the air bag system for persons
with disabilities, contact an authorized
dealer.
WARNING! (Continued)

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SAFETY163
CHILD RESTRAINTS
Everyone in your vehicle needs to be buckled up
at all times, including babies and children. Every
state in the United States, and every Canadian
province, requires that small children ride in
proper restraint systems. This is the law, and
you can be prosecuted for ignoring it.
Children 12 years or younger should ride
properly buckled up in a rear seat, if available.
According to crash statistics, children are safer
when properly restrained in the rear seats
rather than in the front. There are different sizes and types of restraints
for children from newborn size to the child
almost large enough for an adult safety belt.
Always check the child seat Owner’s Manual to
make sure you have the correct seat for your
child. Carefully read and follow all the
instructions and warnings in the child restraint
Owner’s Manual and on all the labels attached
to the child restraint.Before buying any restraint system, make sure
that it has a label certifying that it meets all
applicable Safety Standards. You should also
make sure that you can install it in the vehicle
where you will use it.
NOTE:
For additional information, refer to http://
www.nhtsa.gov/parents-and-caregivers or
call: 1–888–327–4236
Canadian residents should refer to Transport
Canada’s website for additional information:
http://www.tc.gc.ca/en/services/road/
child-car-seat-safety.html
WARNING!
In a collision, an unrestrained child can
become a projectile inside the vehicle. The
force required to hold even an infant on your
lap could become so great that you could not
hold the child, no matter how strong you are.
The child and others could be badly injured or
killed. Any child riding in your vehicle should
be in a proper restraint for the child’s size.
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SAFETY181
The best protection against carbon monoxide
entry into the vehicle body is a properly
maintained engine exhaust system.
Whenever a change is noticed in the sound of
the exhaust system, when exhaust fumes can
be detected inside the vehicle, or when the
underside or rear of the vehicle is damaged,
have a competent mechanic inspect the
complete exhaust system and adjacent body
areas for broken, damaged, deteriorated, or
mispositioned parts. Open seams or loose
connections could permit exhaust fumes to
seep into the passenger compartment. In
addition, inspect the exhaust system each time
the vehicle is raised for lubrication or oil
change. Replace as required.
SAFETY CHECKS YOU SHOULD MAKE
I
NSIDE THE VEHICLE
Seat Belts
Inspect the seat belt system periodically,
checking for cuts, frays, and loose parts.
Damaged parts must be replaced immediately.
Do not disassemble or modify the system.
Front seat belt assemblies must be replaced
after a collision. Rear seat belt assemblies must
be replaced after a collision if they have been
damaged (i.e., bent retractor, torn webbing,
etc.). If there is any question regarding seat belt
or retractor condition, replace the seat belt.
Air Bag Warning Light
The Air Bag warning light will turn on for four
to eight seconds as a bulb check when the
ignition switch is first turned to ON/RUN. If the
light is either not on during starting, stays on, or
turns on while driving, have the system
inspected at an authorized dealer as soon as
possible. After the bulb check, this light will
illuminate with a single chime when a fault with
the Air Bag System has been detected. It will
stay on until the fault is removed. If the light comes on intermittently or remains
on while driving, have an authorized dealer
service the vehicle immediately.
Refer to “Occupant Restraint Systems” in this
section for further information.
Defroster
Check operation by selecting the defrost mode
and place the blower control on high speed. You
should be able to feel the air directed against
the windshield. See an authorized dealer for
service if your defroster is inoperable.
Floor Mat Safety Information
Always use floor mats designed to fit your
vehicle. Only use a floor mat that does not
interfere with the operation of the accelerator,
brake or clutch pedals. Only use a floor mat that
is securely attached using the floor mat
fasteners so it cannot slip out of position and
interfere with the accelerator, brake or clutch
pedals or impair safe operation of your vehicle
in other ways.
If it is necessary to sit in a parked vehicle
with the engine running, adjust your
heating or cooling controls to force outside
air into the vehicle. Set the blower at high
speed.
WARNING!
(Continued)
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188STARTING AND OPERATING
COLD WEATHER OPERATION (BELOW
–22°F O
R −30°C)
To ensure reliable starting at these
temperatures, use of an externally powered
electric engine block heater (available from an
authorized dealer) is recommended.
AFTER STARTING
The idle speed is controlled automatically, and
it will decrease as the engine warms up.
ENGINE BLOCK HEATER — IF EQUIPPED
The engine block heater warms the engine, and
permits quicker starts in cold weather. Connect
the cord to a standard 110-115 Volt AC
electrical outlet with a grounded, three-wire
extension cord.
The engine block heater must be plugged in at
least one hour to have an adequate warming
effect on the engine. The engine block heater cord is located:
3.6L Engine — Coiled and strapped to the
engine oil dipstick tube.
5.7L Engine — Bundled and fastened to the
injector harness.
ENGINE BREAK-IN RECOMMENDATIONS –
NON-SRT
A long break-in period is not required for the
engine and drivetrain (transmission and axle) in
your vehicle.
Drive moderately during the first 300 miles
(500 km). After the initial 60 miles (100 km),
speeds up to 50 or 55 mph (80 or 90 km/h) are
desirable.
While cruising, brief full-throttle acceleration
within the limits of local traffic laws contributes
to a good break-in.
Wide-open throttle acceleration in low gear can
be detrimental and should be avoided.
The engine oil installed in the engine at the
factory is a high-quality energy conserving type
lubricant. Oil changes should be consistent with
anticipated climate conditions under which
vehicle operations will occur. For the
recommended viscosity and quality grades,
refer to “Dealer Service” in “Servicing And
Maintenance”.
NOTE:
A new engine may consume some oil during its
first few thousand miles (kilometers) of opera
-
tion. This should be considered a normal part of
the break-in and not interpreted as a problem.
Please check your oil level with the engine oil
indicator often during the break-in period. Add
oil as required.
CAUTION!
To prevent damage to the starter, do not
continuously crank the engine for more than
25 seconds at a time. Wait 60 seconds
before trying again.
WARNING!
Remember to disconnect the engine block
heater cord before driving. Damage to the
110-115 Volt electrical cord could cause
electrocution.
CAUTION!
Never use Non-Detergent Oil or Straight
Mineral Oil in the engine or damage may
result.

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STARTING AND OPERATING191
(Continued)
(Continued)
(Continued)
AUTOMATIC TRANSMISSION
Always fully apply the parking brake when
leaving your vehicle, or it may roll and
cause damage or injury. Also be certain to
leave the transmission in PARK. Failure to
do so may allow the vehicle to roll and
cause damage or injury.
CAUTION!
If the Brake Warning Light remains on with
the parking brake released, a brake system
malfunction is indicated. Have the brake
system serviced by an authorized dealer
immediately.
WARNING!
Never use the PARK (P) position as a substi
-
tute for the parking brake. Always apply the
parking brake fully when exiting the vehicle
to guard against vehicle movement and
possible injury or damage.
WARNING! (Continued)
Your vehicle could move and injure you and
others if it is not in PARK. Check by trying to
move the transmission gear selector out of
PARK with the brake pedal released. Make
sure the transmission is in PARK before
exiting the vehicle.
The transmission may not engage PARK if
the vehicle is moving. Always bring the
vehicle to a complete stop before shifting to
PARK, and verify that the transmission gear
position indicator solidly indicates PARK
without blinking. Ensure that the vehicle is
completely stopped, and the PARK position
is properly indicated, before exiting the
vehicle.
It is dangerous to shift out of PARK or
NEUTRAL (N) if the engine speed is higher
than idle speed. If your foot is not firmly
pressing the brake pedal, the vehicle could
accelerate quickly forward or in reverse.
You could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and your
foot is firmly pressing the brake pedal.
WARNING! (Continued)
Unintended movement of a vehicle could
injure those in or near the vehicle. As with
all vehicles, you should never exit a vehicle
while the engine is running. Before exiting a
vehicle, always come to a complete stop,
then apply the parking brake, shift the
transmission into PARK, and turn the igni -
tion OFF. When the ignition is in the OFF
mode, the transmission is locked in PARK,
securing the vehicle against unwanted
movement.
When exiting the vehicle, always make sure
the ignition is in the OFF mode, remove the
key fob from the vehicle, and lock the
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the transmission gear
selector.
WARNING! (Continued)
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STARTING AND OPERATING197
Manual (M)
The MANUAL (M, +/-) position (beside the DRIVE
position) enables full manual control of
transmission shifting (also known as AutoStick
mode; refer to “AutoStick” in this section for
further information). Toggling the gear selector
forward (-) or rearward (+) while in the MANUAL
(AutoStick) position will manually select the
transmission gear, and will display the current
gear in the instrument cluster as 1, 2, 3, etc.
Transmission Limp Home Mode
Transmission function is monitored
electronically for abnormal conditions. If a
condition is detected that could result in
transmission damage, Transmission Limp
Home Mode is activated. In this mode, the
transmission may operate only in certain gears,
or may not shift at all. Vehicle performance may
be severely degraded and the engine may stall.
In some situations, the transmission may not
re-engage if the engine is turned off and
restarted. The Malfunction Indicator Light (MIL)
may be illuminated. A message in the
instrument cluster will inform the driver of the
more serious conditions, and indicate what
actions may be necessary. In the event of a momentary problem, the
transmission can be reset to regain all forward
gears by performing the following steps:
NOTE:
In cases where the instrument cluster message
indicates the transmission may not re-engage
after engine shutdown, perform this procedure
only in a desired location (preferably, at an
authorized dealer).

1. Stop the vehicle.

2. Shift the transmission into PARK (P), if
possible. If not, shift the transmission to
NEUTRAL (N).
3. Push and hold the ignition switch until the engine turns off.
4. Wait approximately 30 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the problem is no longer detected, the
transmission will return to normal
operation. NOTE:
Even if the transmission can be reset, we
recommend that you visit an authorized dealer
at your earliest possible convenience. An autho
-
rized dealer has diagnostic equipment to
assess the condition of your transmission.
If the transmission cannot be reset, authorized
dealer service is required.
AutoStick
AutoStick is a driver-interactive transmission
feature providing manual shift control, giving
you more control of the vehicle. AutoStick
allows you to maximize engine braking,
eliminate undesirable upshifts and downshifts,
and improve overall vehicle performance. This
system can also provide you with more control
during passing, city driving, cold slippery
conditions, mountain driving, trailer towing, and
many other situations.
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