service DODGE DURANGO 2020 Workshop Manual

262IN CASE OF EMERGENCY
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
The SOS and ASSIST buttons will only func -
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network. Other
Uconnect services will only be operable if
your SiriusXM Guardian™ service is active
and you are connected to an operable LTE
(voice/data) or 4G (data) network. ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you will be connected to a representative for
assistance. Roadside Assistance will know
what vehicle you’re driving and its location.
Additional fees may apply for roadside assis
-
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the Rearview Mirror.

NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the
SOS call button on the Rearview Mirror or press
the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the Rearview Mirror.
2. The LED light located between the ASSIST
and SOS buttons on the Rearview Mirror will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator: Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional assistance is
needed.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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IN CASE OF EMERGENCY263
(Continued)
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional assistance is needed. Once
the SOS operator opens a voice connection
with the vehicle’s SOS Call system, the oper -
ator should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system will attempt to
remain connected with the SOS operator
until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
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264IN CASE OF EMERGENCY
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between
the ASSIST and SOS buttons will continuously
illuminate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the Rearview Mirror light could
mean you will not have SOS Call services. If
the Rearview Mirror light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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IN CASE OF EMERGENCY267
Exterior Bulbs
Bulb Name Bulb Number
Low Beam/High Beam (Bi-Xenon) Headlamps D3S (Serviced at an Authorized Dealer)
Low Beam/High Beam/Daytime Running Lamp (DRL) Bi-Halogen
Headlamps (Base) 9005SL+
Low Beam/High Beam (Bi-Halogen) Headlamps (Uplevel) 9005SL+
Front Park/Turn Signal Lamps (Base) 3157NAK
Front Turn Signal Lamps (Uplevel & Premium) 3157NAK
Front Park Lamp/Daytime Running Lamp (Uplevel & Premium) LED (Serviced at an Authorized Dealer)
Front Side Marker Lamps LED (Serviced at an Authorized Dealer)
Front Fog Lamps H11
Rear Tail Lamps/Side marker Lamps LED (Serviced at an Authorized Dealer)
Rear Stop/Turn Signal Lamps LED (Serviced at an Authorized Dealer)
Rear Liftgate Tail Lamps LED (Serviced at an Authorized Dealer)
Rear Backup Lamps 921 (W16W)
Rear License Lamps LED (Serviced at an Authorized Dealer)
Center High Mounted Stop Lamp (CHMSL) LED (Serviced at an Authorized Dealer)
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268IN CASE OF EMERGENCY
BULB REPLACEMENT
NOTE:
Lens fogging can occur under certain atmo -
spheric conditions. This will usually clear as
atmospheric conditions change to allow the
condensation to change back into a vapor.
Turning the lamps on will usually accelerate the
clearing process.
High Intensity Discharge Headlamps
(Bi-Xenon) — If Equipped
The headlamps are a type of high voltage
discharge tube. High voltage can remain in the
circuit even with the headlamp switch off.
Because of this, you should not attempt to
service a headlamp bulb yourself. If a headlamp
bulb fails, take your vehicle to an authorized
dealer for service. NOTE:
On vehicles equipped with High Intensity
Discharge (HID) headlamps, when the head
-
lamps are turned on, there is a blue hue to the
lamps. This diminishes and becomes more
white after approximately 10 seconds, as the
system charges.
Bi-Halogen Headlamps — If Equipped

1. Turn the steering wheel to the left to replace the bulb from the right hand lamp,
or to the right to replace the bulb from the
left hand lamp.

2. Turn the access cap located on the wheel liner counterclockwise to remove from liner.
3. Locate the headlamp bulb access cap through the opening in the wheel liner.
4. Firmly grasp the access cap and rotate counterclockwise to remove lamp housing. 5. Firmly grasp the low/high beam bulb and
connector assembly and rotate counter -
clockwise to remove from housing.
6. Disconnect the electrical connector and then connect the replacement bulb.
7. Install the bulb and connector assembly into the headlamp housing and rotate
clockwise to lock in place.
8. Install the bulb access cap in the headlamp housing and rotate clockwise to lock it in
place.
9. Install the access cap in the wheel liner and rotate clockwise to lock it in place.
WARNING!
A transient high voltage occurs at the bulb
sockets of High Intensity Discharge (HID)
headlamps when the headlamp switch is
turned ON. It may cause serious electrical
shock or electrocution if not serviced
properly. See an authorized dealer for
service.
CAUTION!
Do not touch the new bulb with your fingers.
Oil contamination will severely shorten bulb
life. If the bulb comes in contact with an oily
surface, clean the bulb with rubbing alcohol.

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IN CASE OF EMERGENCY269
(Continued)
Front Turn Signal

1. Open the hood.

2. Turn the turn signal bulb a quarter turn counterclockwise to remove from housing.
3. Disconnect the electrical connector and replace the bulb.
Front Fog Lamps

1. Reach through the cutout in the splash shield and rotate the bulb’s electrical
connector a quarter turn counterclockwise
and remove it from the fog lamp housing.

2. Remove the bulb from the connector and install the replacement bulb.
3. Install the bulb and connector assembly into the fog lamp housing and rotate the
connector a quarter turn clockwise to lock it
in place.
Rear Tail, Stop And Turn Signal Lamps
The rear tail, stop, and turn signal lamps are
LED. See an authorized dealer for replacement.
Rear Liftgate Mounted Back-up Lamps

1. Raise the liftgate.

2. Use a fiber stick or flat blade screw driver to pry the lower trim from the liftgate.
3. Back-up lamps are now visible. Rotate socket(s) counterclockwise.
4. Remove/replace bulb(s).
5. Reinstall the socket(s). 6. Reverse process to reinstall the liftgate
trim.
Center High Mounted Stop Lamp (CHMSL)
The Center High Mounted Stop Lamp is an LED
assembly. See an authorized dealer for
replacement.
Rear License Lamp
The rear license lamps are LEDs. See an
authorized dealer for service.
FUSES
CAUTION!
Do not touch the new bulb with your fingers.
Oil contamination will severely shorten bulb
life. If the bulb comes in contact with an oily
surface, clean the bulb with rubbing alcohol.
CAUTION!
Do not touch the new bulb with your fingers.
Oil contamination will severely shorten bulb
life. If the bulb comes in contact with any
oily surface, clean the bulb with rubbing
alcohol.
Always use the correct bulb size and type
for replacement. An incorrect bulb size or
type may overheat and cause damage to
the lamp, the socket or the lamp wiring.
WARNING!
When replacing a blown fuse, always use
an appropriate replacement fuse with the
same amp rating as the original fuse. Never
replace a fuse with another fuse of higher
amp rating. Never replace a blown fuse with
metal wires or any other material. Do not
place a fuse inside a circuit breaker cavity
or vice versa. Failure to use proper fuses
may result in serious personal injury, fire
and/or property damage.
Before replacing a fuse, make sure that the
ignition is off and that all the other services
are switched off and/or disengaged.
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276IN CASE OF EMERGENCY
RUN FLAT TIRES
SRT models are equipped with “run flat” tires.
Run flat tires allow the vehicle to be driven
approximately 50 miles (80 km) at 50 mph
(80 km/h). Tire service should be obtained to
avoid prolonged run flat feature usage.
JACK LOCATION
The scissor-type jack and tire changing tools are
located in rear cargo area, below the load floor.

Cargo Floor Handle Jack Storage Location

To remove, press down firmly on the tabs on the
jack storage cover.

Jack Storage Cover Tabs

Being under a jacked-up vehicle is
dangerous. The vehicle could slip off the
jack and fall on you. You could be crushed.
Never put any part of your body under a
vehicle that is on a jack. If you need to get
under a raised vehicle, take it to a service
center where it can be raised on a lift.
Never start or run the engine while the
vehicle is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.
WARNING! (Continued)WARNING!
Do not exceed 50 mph (80 km/h) if the “Tire
Pressure Monitoring Telltale Light” is
illuminated. Vehicle handling and braking
may be reduced. You could have a collision
and be severely or fatally injured.

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IN CASE OF EMERGENCY279
(Continued)
7. Pinch the three short and two long tubes to remove the protective plate from the steel
spare wheel.

Releasing Protective Plate

PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface as far from the edge of the roadway as
possible. Avoid icy or slippery areas.
2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Place the gear selector into PARK (P).
5. Turn OFF the ignition.
6. Block both the front and rear of the wheel
diagonally opposite the jacking position. For
example, if changing the driver’s front tire,
block the passenger’s rear wheel.

Wheel Blocked

NOTE:
Passengers should not remain in the vehicle
when the vehicle is being raised or lifted.
JACKING INSTRUCTIONS
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.
WARNING!
Carefully follow these tire changing warnings
to help prevent personal injury or damage to
your vehicle:
Always park on a firm, level surface as far
from the edge of the roadway as possible
before raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the
transmission in PARK.
Block the wheel diagonally opposite the
wheel to be raised.
Never start or run the engine with the
vehicle on a jack.
Do not let anyone sit in the vehicle when it
is on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised
vehicle, take it to a service center where it
can be raised on a lift.
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282IN CASE OF EMERGENCY
9. Finish tightening the lug nuts. Push down on
the wrench while at the end of the handle
for increased leverage. Tighten the lug nuts
in a star pattern until each nut has been
tightened twice. Refer to “Wheel and Tire
Torque Specifications” in “Technical
Specifications” for proper lug nut torque. If
in doubt about the correct tightness, have
them checked with a torque wrench by an
authorized dealer or at a service station.
10. Push out the small center cap using the jack tool from inside the aluminum road wheel
and position the wheel behind the rear
bumper with the protective plate facing
outward.

Installing Protective Plate On Damaged Wheel
NOTE:
The plastic plate will prevent the road wheel
from being scratched when sliding it under the
vehicle.
11. Insert the two long tubes on the plastic
protective plate in the lug holes of the road
wheel. Push the end of the winch’s cable,
spring, steel sleeve and stamped cone
shape wheel plate though the road wheel
and protective plate.

Installing Winch

12. Slide the road wheel on the ground using the protective plate until it is directly under
the winch and between the rear bumper
and exhaust system heat shields. Raise the tire by turning the lug wrench on
the winch extension clockwise until it
clicks/ratchets three times to make sure
the cable is tight.

Wrench Rotation
Road Wheel Installed In Spare Location

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IN CASE OF EMERGENCY287
IF YOUR ENGINE OVERHEATS
In any of the following situations, you can
reduce the potential for overheating by taking
the appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the trans -
mission in NEUTRAL (N), but do not increase
the engine idle speed while preventing
vehicle motion with the brakes.
NOTE:
There are steps that you can take to slow down
an impending overheat condition:
If your Air Conditioner (A/C) is on, turn it off.
The A/C system adds heat to the engine
cooling system and turning the A/C off can
help remove this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the
heater core to act as a supplement to the
radiator and aids in removing heat from the
engine cooling system.
MANUAL PARK RELEASE
To move the vehicle in cases where the
transmission will not shift out of PARK (P) (such
as a depleted battery), a Manual Park Release
is available.
WARNING!
You or others can be badly burned by hot
engine coolant (antifreeze) or steam from
your radiator. If you see or hear steam coming
from under the hood, do not open the hood
until the radiator has had time to cool. Never
try to open a cooling system pressure cap
when the radiator or coolant bottle is hot.
CAUTION!
Driving with a hot cooling system could
damage your vehicle. If the temperature
gauge reads HOT (H), pull over and stop the
vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops
back into the normal range. If the pointer
remains on HOT (H), and you hear continuous
chimes, turn the engine off immediately and
call for service.
WARNING!
Always secure your vehicle by fully applying
the parking brake before activating the
Manual Park Release. In addition, you should
be seated in the driver’s seat with your foot
firmly on the brake pedal when activating the
Manual Park Release. Activating the Manual
Park Release will allow your vehicle to roll
away if it is not secured by the parking brake,
or by proper connection to a tow vehicle.
Activating the Manual Park Release on an
unsecured vehicle could lead to serious injury
or death for those in or around the vehicle.
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