DODGE GRAND CARAVAN 2019 Owners Manual

NOTE:If you do not say a command within a few seconds,
the system will present you with a list of options.
If you would like to interrupt the system while it lists
options, push the Voice Command
button, listen for
the beep, and say your command.
Pushing the Voice Commandbutton while the system
is speaking is known as “barging in.” The system will be
interrupted, and after the beep, you can add or change
commands. This will become helpful once you start to
learn the options.
NOTE: At any time, you can say the words “Cancel,”
“Help” or “Main Menu.”
These commands are universal and can be used from any
menu. All other commands can be used depending upon
the active application.
When using this system, you should speak clearly and at a
normal speaking volume.
The system will best recognize your speech if the windows
are closed, and the heater/air conditioning blower is set to
low.
At any point, if the system does not recognize one of your
commands, you will be prompted to repeat it. To hear the first available Menu, push the Voice Command
button and say “Help” or “Main Menu.”
Commands
The Voice Command system understands two types of
commands, Universal commands and Local commands.
Universal commands are available at all times. Local
commands are available if the supported radio mode is
active.
Changing The Volume
1. Start a dialogue by pushing the Voice Commandbut-
ton.
2. Say a command (e.g., “Help”).
3. Use the ON/OFF VOLUME rotary knob to adjust the volume to a comfortable level while the Voice Com-
mand system is speaking. Please note the volume set-
ting for Voice Command is different than the audio
system.
Main Menu
Start a dialogue by pushing the Voice Commandbut-
ton. You may say “Main Menu” to switch to the main
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In this mode, you can say the following commands:
•“Radio AM” (to switch to the radio AM mode)
• “Radio FM” (to switch to radio FM mode)
• “Sat” (to switch to Satellite radio mode)
• “Disc” (to switch to the disc mode)
• “USB” (to switch to USB mode)
• “Bluetooth Streaming” (to switch to Bluetooth Stream-
ing mode)
• “Memo” (to switch to the memo recorder)
• “System Setup” (to switch to system setup)
Radio AM
To switch to the AM band, say “AM” or “Radio AM.” In
this mode, you may say the following commands:
•“Frequency #” (to change the frequency)
• “Next Station” (to select the next station)
• “Previous Station” (to select the previous station)
• “Radio Menu” (to switch to the radio menu)
• “Main Menu” (to switch to the main menu)
Radio FM
To switch to the FM band, say “FM” or “Radio FM.” In this
mode, you may say the following commands:
•“Frequency #” (to change the frequency)
• “Next Station” (to select the next station)
• “Previous Station” (to select the previous station)
• “Menu Radio” (to switch to the radio menu)
• “Main Menu” (to switch to the main menu)
Satellite Radio
To switch to satellite radio mode, say “Sat” or “Satellite
Radio.” In this mode, you may say the following commands:
•“Channel Number” (to change the channel by its spoken
number)
• “Next Channel” (to select the next channel)
• “Previous Channel” (to select the previous channel)
• “List Channel” (to hear a list of available channels)
• “Select Name” (to say the name of a channel)
• “Menu Radio” (to switch to the radio menu)
• “Main Menu” (to switch to the main menu)
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Disc Mode
To switch to the disc mode, say “Disc.” In this mode, you
may say the following commands:
•“Track” (#) (to change the track)
• “Next Track” (to play the next track)
• “Previous Track” (to play the previous track)
• “Main Menu” (to switch to the main menu)
USB Mode
To switch to USB mode, say “USB.” In this mode, you may
say the following commands:
•“Next Track” (to play the next track)
• “Previous Track” (to play the previous track)
• “Play” (to play an Artist Name, Playlist Name, Album
Name, Track Name, etc.)
Bluetooth Streaming (BT) Mode
To switch to Bluetooth Streaming (BT) mode, say
“Bluetooth Streaming.” In this mode, you may say the
following commands:
• “Play” (to play the current track)
• “Pause” (to pause the current track) •
“Next Track” (to play the next track)
• “Previous Track” (to play the previous track)
Memo Mode
To switch to the voice recorder mode, say “Memo.” In this
mode, you may say the following commands:
•“New Memo” (to record a new memo) — During the
recording, you may push the Voice Command
but-
ton to stop recording. You proceed by saying one of
the following commands:
– “Save” (to save the memo)
– “Continue” (to continue recording)
– “Delete” (to delete the recording)
• “Play Memos” (to play previously recorded memos) —
During the playback you may push the Voice Command
button to stop playing memos. You proceed by
saying one of the following commands:
– “Repeat” (to repeat a memo)
– “Next” (to play the next memo)
– “Previous” (to play the previous memo)
– “Delete” (to delete a memo)
– “Delete All” (to delete all memos)
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Setup
To switch to system setup, you may say one of the
following:
•“Change to setup”
• “Switch to system setup”
• “Main menu setup”
• “Switch to setup”
In this mode, you may say the following commands:
• “Language English”
• “Language French”
• “Language Spanish”
• “Tutorial”
• “Voice Training”
NOTE: Keep in mind that you have to push the Voice
Command
button first and wait for the beep before
speaking the “Barge In” commands. Voice Training
For users experiencing difficulty with the system recogniz-
ing their voice commands or numbers the Uconnect Voice
“Voice Training” feature may be used.
1. Push the Voice Command
button, say “System
Setup” and once you are in that menu then say “Voice
Training.” This will train your own voice to the
system and will improve recognition.
2. Repeat the words and phrases when prompted by Uconnect Voice. For best results, the “Voice Training”
session should be completed when the vehicle is parked,
engine running, all windows closed, and the blower fan
switched off. This procedure may be repeated with a
new user. The system will adapt to the last trained voice
only.
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CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
•Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge.
• Do not apply paper or tape to the disc; avoid scratching
the disc.
• Do not use solvents such as benzene, thinner, cleaners,
or anti-static sprays.
• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become
too high. NOTE:
If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
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CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .466
▫ Prepare For The Appointment ..............466
▫ Prepare A List ........................ .466
▫ Be Reasonable With Requests ..............466
 IF YOU NEED ASSISTANCE ................466
▫ FCA US LLC Customer Center .............467
▫ FCA Canada Inc. Customer Center ...........467
▫ In Mexico Contact ..................... .467
▫ Puerto Rico And U.S. Virgin Islands ..........467▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ................... .468
▫ Service Contract ...................... .468
 WARRANTY INFORMATION ...............469
 MOPARPARTS ........................ .469
 REPORTING SAFETY DEFECTS .............469
▫ In The 50 United States And Washington, D.C. . .469
▫ In Canada ........................... .470
 PUBLICATION ORDER FORMS .............470
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
466 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
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Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
468 CUSTOMER ASSISTANCE