DODGE JOURNEY 2010 1.G Owners Manual

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
480 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922 (Canadian residents, call 1-800-485-
2001).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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IF YOU NEED CONSUMER ASSISTANCE 481

We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
MOPARPARTS
MOPAR fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
482 IF YOU NEED CONSUMER ASSISTANCE

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safetydefect to the Canadian government should write to: Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B 3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:
A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
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IF YOU NEED CONSUMER ASSISTANCE 483

vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s ManualsThese Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
484 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
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IF YOU NEED CONSUMER ASSISTANCE 485

Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger car tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A repre-
sent higher levels of performance on the laboratory test
wheel, than the minimum required by law.WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.
486 IF YOU NEED CONSUMER ASSISTANCE

INDEX
10

About Your Brakes.................... 312,315
ABS (Anti-Lock Brake System) .........193,316,317
Adding Engine Coolant (Antifreeze) .......... 426
Adding Fuel ........................... 357
Adding Washer Fluid ..................... 420
Additives, Fuel ......................... 355
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 412
Air Conditioner Maintenance ............... 414
Air Conditioning ..................... 270,274
Air Conditioning Controls ...............270,274
Air Conditioning Filter .................288,416
Air Conditioning, Operating Tips ............ 289
Air Conditioning, Rear Zone ................ 283
Air Conditioning Refrigerant .............414,415
Air Conditioning System ..........270,274,277,414
Air Pressure, Tires .................... 191,336
Airbag .............................. 54,64
Airbag Deployment ....................... 66
Airbag Light ..................... 63,68,86,197Airbag Maintenance
....................... 67
Airbag, Side ........................ 57,61,64
Airbag, Window (Side Curtain) ...........58,61,64
Alarm, Panic ............................ 23
Alarm (Security Alarm) .................17,185
Alarm System (Security Alarm) ............... 17
All Wheel Drive (AWD) ................... 307
Alterations/Modifications, Vehicle ............. 7
Antenna, Satellite Radio ................... 257
Antifreeze (Engine Coolant) ...........425,426,455
Disposal ............................ 428
Anti-Lock Brake System (ABS) ............316,317
Anti-Lock Warning Light .............193,317,319
Anti-Theft Security Alarm (Theft Alarm) ........ 17
Anti-Theft System ....................... 185
Appearance Care ........................ 435
Arming Theft System (Security Alarm) ......... 17
Audio Systems (Radio) .................... 251
Auto Down Power Windows ................ 35
488 INDEX

Auto Unlock, Doors....................... 30
Automatic Dimming Mirror ................. 95
Automatic Door Locks ..................... 30
Automatic Headlights .................... 122
Automatic Oil Change Indicator ..........188,205
Automatic Temperature Control (ATC) ......... 277
Automatic Transaxle ................... 298,432
Adding Fluid ................... 432,434,457
Filter ............................... 434
Fluid and Filter Changes ................. 434
Fluid Level Check ................... 432,434
Interlock System .................... 300,301
Reset Mode .......................... 304
Selection Of Lubricant ................... 457
Shifting ............................. 298
Special Additives ...................... 434
Autostick ............................. 305
Auxiliary Electrical Outlet (Power Outlet) ...... 150
Auxiliary Power Outlet ................... 150 Back-Up Lights
......................... 452
Battery ............................... 413
Charging System Light .................. 190
Keyless Transmitter Replacement (RKE) ....... 24
Location ............................ 413
Belts, Seat ............................ 41,86
Body Mechanism Lubrication ............... 417
Booster Seat ............................ 73
B-Pillar Location ........................ 331
Brake Assist System ...................... 319
Brake Assist Warning Light ................. 194
Brake Control System, Electronic ............. 317
Brake Fluid ............................ 457
Brake, Parking .......................... 312
Brake System ........................ 315,430
Anti-Lock (ABS) .................... 316,317
Fluid Check ....................... 430,457
Master Cylinder ....................... 430
Parking ............................. 312
10
INDEX 489