DODGE JOURNEY 2019 Owners Manual

NOTE:
•You can replace “NFL” with any league shown on the
sports league screen. For example you can say “Show
MLB headlines” or “Show PGA headlines.”
• You can replace “Headlines” with any menu items
shown on a league screen. For example you can say
“Show NFL Schedule and results” or “Show NCAA
Basketball AP top 25” or “Show Major League Baseball
Teams.” •
You can also say “Show Current Weather” or “Show
extended weather” or “Show five day forecast” or
“Show ski info” to get other forecasts.
• Available Voice Commands are shown in bold face and
shaded grey.
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Uconnect Voice Command - Non-Phone
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NOTE:
•Only available with Navigation equipped vehicles.
• You can replace “Player” with “Radio,” “Navigation,”
“Phone,” “Climate,” “More” or “Settings.” •
Navigation commands only work if equipped with
Navigation.
• Available Voice Commands are shown in bold face and
shaded grey.
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Uconnect Voice Command - Navigation
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NOTE:
•You can also say “Find City,” “Find Favorite,” “Find
Play by Category,” “Find Play by Name,” “Find Re-
cently Found,” “Where to?” or “Go Home.”
• You can say “Find Nearest” then “Restaurant,” “Fuel,”
“Transit,” “Lodging,” “Shopping,” “Bank,” “Entertain-
ment,” “Recreation,” “Attractions,” “Community,”
“Auto Services,” “Hospitals,” “Parking,” “Airport,”
“Police Stations,” “Fire Stations,” or “Auto Dealers.”
• Available Voice Commands are shown in bold face and
shaded grey.
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
• Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge. •
Do not apply paper or tape to the disc; avoid scratching
the disc.
• Do not use solvents such as benzene, thinner, cleaners,
or anti-static sprays.
• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become
too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
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CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .496
▫ Prepare For The Appointment ..............496
▫ Prepare A List ........................ .496
▫ Be Reasonable With Requests ..............496
 IF YOU NEED ASSISTANCE ................496
▫ FCA US LLC Customer Center .............497
▫ FCA Canada Inc. Customer Center ...........497
▫ In Mexico Contact ..................... .497
▫ Puerto Rico And U.S. Virgin Islands ..........497▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................497
▫ Service Contract ...................... .498
 WARRANTY INFORMATION ...............499
 MOPARPARTS .........................499
 REPORTING SAFETY DEFECTS .............499
▫ In The 50 United States And Washington, D.C. . .499
▫ In Canada ........................... .499
 PUBLICATION ORDER FORMS .............500
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
496 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
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CUSTOMER ASSISTANCE 497

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manufac-
turer’s service contract. If you purchased a service contract
that is not a manufacturer’s service contract, and you require
service after the manufacturer’s New Vehicle Limited War-
ranty expires, please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You will be pleased with their sincere efforts to
resolve any warranty issues or related concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
498 CUSTOMER ASSISTANCE