FIAT 500E 2013 2.G Warranty Booklet

WARRANTY COVERAGE AT A GLANCE
DESCRIPTION 1 Yr/
12, 0002Yr/
24,0003Yr/
36,0003Yr/
50,0003 Yr/
Unlmt4 Yr/
50,0005Yr/
100,0007Yr/
70,0008Yr/
100,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Electric Powertrain Limited Warranty:
Electric Vehicle Component
HV Lithium-Ion Battery
© 2012 Chrysler Group LLC
WARRANTY COVERAGE AT A GLANCE
1

1. Your Legal Rights Under
These Limited Warranties
...................4
2. What’s Covered Under Chrysler Group LLC’s
Warranties
..............................5
2.1 Basic Limited Warranty..................5
2.2 Corrosion Warranty.....................8
2.3 Electric Powertrain Limited Warranty........9
2.4 Restraint System Limited Warranty
(FIAT 500e sold and registered in the
State of Kansas only)
..................10
3. What’s Not Covered......................11
3.1 Modifications Not Covered...............11
3.2 Environmental Factors Not Covered.........12
3.3 Maintenance Costs Not Covered...........12
3.4 Racing Not Covered...................13
3.5 Certain Kinds of Corrosion Not Covered.....13
3.6 HV Lithium-Ion Battery Exclusions.........14
3.7 Other Exclusions......................14
3.8 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered
........................15
3.9 Restricted Warranty....................15 TABLE OF CONTENTS
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4. Other Terms of Your Warranties..............16
4.1 Exchanged Parts May Be Used in Warranty
Repairs
............................16
4.2 Pre-Delivery Service...................17
4.3 Production Changes....................17
5. How to Get Warranty Service................18
5.1 Where to Take Your FIAT 500e............18
5.2 How To Get Roadside Assistance Service -
U.S. or Canada Only *
.................20
5.3 Emergency Warranty Repairs.............22
6. How to Deal with Warranty Problems..........23
6.1 Steps to Take........................23
6.2 Helpful Addresses and Telephone Numbers....27
7. Optional Service Contract..................29
8. Maintenance...........................30
8.1 General Information...................30
8.2 Where To Go For Maintenance............30 TABLE OF CONTENTS
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1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only
express warranties that Chrysler Group LLC (Chrysler)
makes for your FIAT 500e.These warranties give you
specific legal rights. You may also have other rights
that vary from state to state.For example, you may
have some implied warranties, depending on the state
where your FIAT 500e was sold or is registered.
These implied warranties are limited, to the extent
allowed by law, to the time periods covered by the
express written warranties contained in this booklet.
If you use your FIAT 500e primarily for business or
commercial purposes, then these implied warranties do
not apply and Chrysler completely disclaims them to the
extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your
FIAT 500e is used for racing, even if the vehicles is
equipped for racing.Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or conse-
quential damages connected with your FIAT 500e’s
failure, either while under warranty or afterward.
Examples of such damages include:
•lost time;
•inconvenience;
•the loss of the use of your FIAT 500e;
•the cost of rental vehicles, telephone, travel, or
lodging;
•the loss of personal or commercial property; and
•the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
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2. What’s Covered Under
Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the FIAT 500e.
B. What’s Covered
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your FIAT 500e
when it left the manufacturing plant that is defective in
material, workmanship or factory preparation. There is
no list of covered parts since the only exception is tires.
You pay nothing for these repairs covered by the Basic
Limited Warranty. These warranty repairs or adjustments— including all parts and labor connected with them —
will be made by your authorized FIAT repair facility at
no charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate warranties offered
by their makers. They arenot coveredby the Basic
Limited Warranty:
•tires; or
•items added or changed after your FIAT 500e left the
manufacturing plant, such as accessories or protection
products, or items changed because of customization.
Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
product. You can find the tire warranty statements in
your Owner’s Literature Package.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT repair facility if your
vehicle can’t be driven because a covered part has failed.
Roadside Assistance lasts for up to 4 years, with no
mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
•the date you take delivery of the FIAT 500e; or
•the date when the FIAT 500e was first put into service
— for example, as a dealer “demo” or as a Chrysler
company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 4 years from the
date it begins or for 50,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
•brakes (rotors, pads, linings, and drums);
•wiper blades;
•clutch discs or modular clutch assembly (as
equipped);
•windshield and rear window; and
•wheel alignment and wheel balancing.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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G. Registration and Operation Requirements
The Basic Limited Warranty covers your FIAT 500e only
if:
•it was built for sale in the U.S.;
•it’s registered in the U.S.;
•it’s driven mainly in the U.S. or Canada; and
•it’s operated and maintained in the manner described
in your Owner’s Manual.H. If Your FIAT 500e Leaves the United States
(We Include U.S. Possessions and Territories
as Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS FIAT 500e IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to a FIAT 500e that has
received authorization for export from Chrysler. Dealers
may not give authorization for export. You should con-
sult an authorized dealer to determine FIAT 500e’s
warranty coverage if you have any questions.
This policy does not apply to a FIAT 500e registered
to U.S. government officials or military personnel on
assignment outside of the United States.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
FIAT 500e.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any body sheet metal panels
that have been perforated by rust from the inside out. If
a hole occurs because of something other than corrosion,
this warranty does not apply. Cosmetic or surface corro-
sion — resulting, for example, from stone chips or
scratches in the paint — is not covered. For more details
on what isn’t covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
•For sheet metal panels, the limit is 36 months, with no
mileage limit.
•For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walk-
ing around the vehicle — the limits are 5 years or
100,000 miles on the odometer, whichever occurs
first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
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