towing FORD C MAX HYBRID 2013 2.G Owners Manual

Stability Control 222
AdvanceTrac®.......................................223
Parking Aids 224
Sensing system.......................................224
Active park assist.....................................227
Rear-view camera system...............................231
Cruise Control 236
Driving Aids 238
Steering............................................238
Load Carrying 240
Luggage cover.......................................240
Vehicle loading.......................................241
Towing 248
Trailertowing........................................248
Wrecker towing......................................248
Recreational towing...................................249
Driving Hints 250
Economical driving....................................250
Floormats..........................................252
Roadside Emergencies 254
Getting roadside assistance..............................256
Hazard warning flashers................................257
Fuel cut-off switch....................................258
High-voltageshut-off...................................258
Jump starting........................................259
Customer Assistance 263
Reporting safety defects (U.S. only).......................270
Reporting safety defects (Canada only).....................270
Table of Contents5
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Question Answer
What is the fan
noise I hear from
the rear of my
hybrid?The fan noise comes from a fan located inside the
high voltage battery. This fan turns on when the
battery requires cooling air. The fan speed, and
associated noise level, will change according to
the amount of cooling required to maintain good
performance. Maintaining the battery temperature at
optimal conditions also prolongs the useful life of
the battery and helps to achieve better fuel
economy.
What is the
engine oil change
service interval?The engine oil should be changed every 10000 miles
(16000 km) under normal operating conditions. See
theScheduled maintenance information.
Can I put E15 or
E85 in my
vehicle, and how
will it affect my
fuel economy?Your hybrid vehicle can use E15 (15% ethanol, 85%
gasoline) fuel, but you may notice slightly reduced
fuel economy because ethanol contains less energy
per gallon than gasoline. Your hybrid vehicle is not
designed to use E85 (85% ethanol).
How long will my
high voltage
battery last?
Does it need
maintenance?The high voltage battery system is designed to last
the life of the vehicle and requires no maintenance.
Can you charge
the battery with
aplugintoan
A/C outlet?There are no provisions for charging the high
voltage battery from a power supply external to the
vehicle. (For C-MAX Energi vehicles, the vehicle can
be plugged into a 110 volt outlet with charge cord
provided.)
Can I tow the
hybrid behind my
motor home with
all four wheels
down?Yes. Your hybrid vehicle can be flat-towed without
modification. See theRecreational towingsection
in theTowingchapter for more information.
Unique Driving Characteristics189
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Note:If the transmission is in R (Reverse) and the trunk/liftgate is ajar,
no rear view camera features are displayed.
Note:If the image comes on while the transmission is not in R
(Reverse), have the system inspected by your authorized dealer.
Note:When towing, the camera only sees what is being towed behind
the vehicle. This might not provide adequate coverage as it usually
provides in normal operation and some objects might not be seen.
In some vehicles, the guidelines may disappear once the trailer tow
connector is engaged.
Note:The camera may not operate correctly under the following
conditions:
•Nighttime or dark areas if one or both reverse lamps are not
operating. Do not use the rear view camera display when lighting is
low until both reverse lamps are functional.
•The camera’s view is obstructed by mud, water or debris. Clean the
lens with a soft, lint-free cloth and non-abrasive cleaner.
•The rear of the vehicle is hit or damaged, causing the camera to
become misaligned. Check with your authorized dealer to have the
rear view camera system checked for proper coverage and operation.
Adjusting the Rear View Camera Settings (If Equipped)
To access any of the rear view camera system settings, make the
following selections in the touch screen when the transmission is not in
R (Reverse):
1. Menu
2. Vehicle
3. Rear View Camera
After changing a system setting, the touch screen shows a preview of the
feature(s) selected.
Parking Aids233
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

TOWING A TRAILER
WARNING:Never tow a trailer with this vehicle. Your vehicle is
not equipped to tow. No towing packages are available through
an authorized dealer.
TRANSPORTING THE VEHICLE
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment
to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company
has not approved a slingbelt towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other means.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
It is acceptable to have your vehicle towed from the front if using proper
wheel lift equipment to raise the front wheels off the ground. When
towing in this manner, the rear wheels can remain on the ground.
248Towing
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

The front wheels must be on a tow dolly when towing your vehicle
from the rear using wheel lift equipment. This prevents damage to the
transmission.
TOWING THE VEHICLE ON FOUR WHEELS
Emergency Towing
If your vehicle becomes inoperable (without access to wheel dollies,
car-hauling trailer, or flatbed transport vehicle), it can be flat-towed
(all wheels on the ground, regardless of the powertrain and transmission
configuration) under the following conditions:
•Your vehicle is facing forward for towing in a forward direction.
•
Place the transmission in positionN.SeeAutomatic transmissionin
theTransmissionchapter if you cannot move the transmission intoN.
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80 kilometers).
Recreational Towing
Note:Put your climate control system in recirculated air mode to
prevent exhaust fumes from entering your vehicle. See theClimate
Controlchapter.
Follow these guidelines if you have a need for recreational towing,
such as towing your vehicle behind a motorhome. We designed these
guidelines to prevent damage to your transmission.
You can tow your vehicle with all four wheels on the ground or with
the front wheels off the ground by using a tow dolly. If you are using a
tow dolly, follow the instructions specified by the equipment provider.
If you are towing with all four wheels on the ground, see the following
instructions.
If you tow your vehicle with all four wheels on the ground:
•Tow only in the forward direction.
•Release the parking brake.
•Place the transmission in positionN.
•Place the ignition in the accessory mode. See theStarting and
Stopping the Enginechapter.
•Do not exceed 70 mph (113 km/h).
•Place the transmission in positionP,start the engine and allow it to
run for one minute at the beginning of each day (you may need to
press the accelerator pedal in order to start the engine). After
allowing the engine to run, place the transmission back into position
Nand the ignition in the accessory position.
Towing249
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

ROADSIDE ASSISTANCE
Vehicles Sold in the U.S.: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program.
This program is separate from the New Vehicle Limited Warranty.
The service is available:
•24 hours a day, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your owner’s manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•battery jump start.
•lock-out assistance (key replacement cost is the customer’s
responsibility).
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 kilometers) of the disablement location or
to the nearest authorized dealer. If a member requests to be towed to
an authorized dealer more than 35 miles (56 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
256Roadside Emergencies
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Vehicles Sold in the U.S.: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s manual
portfolio in the glove compartment.
U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 kilometers). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
Canadian customers who require roadside assistance, call
1–800–665–2006.
Vehicles Sold in Canada: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the warranty
information in the glove box.
Canadian roadside coverage and benefits may differ from the U.S.
coverage. Please see your warranty information or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD WARNING FLASHERS
The hazard flasher control is located on the instrument panel
by the radio. Use it when your vehicle is disabled and is
creating a safety hazard for other motorists.
•Press the flasher control and all front and rear direction signals will
flash.
•Press the flasher control again to turn them off.
Note:With extended use, the flashers may run down your 12–volt
battery.
Roadside Emergencies257
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts
•Out of fuel and lock-out assistance
•Travel Expense reimbursement for lodging, meals and rental car
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value!
Avoid the Rising cost of vehicle maintenance
Ford ESP also offers a Premium Maintenance Plan that covers all
scheduled maintenance, and select items that routinely wear out.
The coverage is prepaid, so you never have to worry about affording
vehicle maintenance. It covers regular checkups, routine inspections,
preventative care and replacement items that require periodic attention
for normal wear:
•Windshield Wiper Blades
•Spark Plugs (except in California)
•The clutch Disc
•Brake pads and linings
•Shock Absorbers
•Belts and Hoses
•Diesel Exhaust Fluid Replenishment
Contact your selling dealership today so they can customize a Genuine
Ford Extended Service Plan that fits your driving lifestyle and budget.
360Ford Extended Service Plan
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Interest Free Financing Options Available
Take advantage of our interest free installment payment plan. Just a 10%
down payment will provide you with an affordable, no interest, no fee
payment program.
Complete the information below and mail to:
Ford ESP
PO Box 8072
Royal Oak Michigan 48068-0039
To learn more, call our Ford ESP specialists at 800-367-3377. Don’t
forget to ask about our interest free payment program, allowing you all
the security and benefits Ford ESP has to offer while paying over time.
You are pre-approved with no credit checks, no hassles!
SERVICE PLANS (CANADA ONLY)
You can get more protection for your vehicle by purchasing a Ford
Extended Service Plan. Ford Extended Service Plan is the only service
contract backed by Ford Motor Company of Canada, Limited. Depending
on the plan you purchase, Ford Extended Service Plan provides benefits
such as:
•Rental reimbursement
•Coverage for certain maintenance and wear items
•Protection against repair costs after your New Vehicle Limited
Warranty Coverage expires
•Roadside Assistance benefits
There are several Ford Extended Service Plans available in various time,
distance and deductible combinations. Each plan is tailored to fit your
own driving needs, including reimbursement for towing and rental.
When you purchase Ford Extended Service Plan, you receive added
peace-of-mind protection throughout Canada and the United States,
provided by a network of participating Ford Motor Company dealers.
The Lincoln Maintenance Protection Plan is honored at authorized
Lincoln dealers.
Note:Repairs performed outside of Canada and the United States are
not eligible for Ford Extended Service Plan coverage.
This information is subject to change.
For more information, visit your local Ford of Canada dealer or
www.ford.ca to find the Ford Extended Service Plan that is right for you.
Ford Extended Service Plan361
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Steering wheel ............................86
controls ......................................87
tilting .........................................86
Sunshade ...................................104
Supplemental Restraint System
(SRS) (see airbags) ....................46
Supported media file types ......462
Supported player, media
formats and metadata
information ................................462
SYNC® AppLink™ ...................409
SYNC® customer
support ..............................382, 432
SYNC® Services ................406, 485
System settings .........................500
T
Temperature control
(see Climate control) .......151, 508
Temporary mobility kit .............340
Text messaging .................393, 469
Text messaging (sending,
downloading, deleting) .....394, 396
Tilt steering wheel ......................86
Tires ...................................321–322
alignment ................................335
care ..........................................321
checking the pressure ............331
inflating ...................................329
label .........................................328
replacing ..................................333
rotating ....................................335
safety practices .......................334
sidewall information ...............324
snow tires and chains ............336
Temporary mobility kit ..........340
terminology .............................322tire grades ...............................322
treadwear ........................321, 331
Touchscreen features
(climate) ....................................508
Towing ...............................248–249
recreational towing .................249
trailer towing ..........................248
wrecker ....................................248
Traction control ........................221
Traffic, Directions and
Information ................................406
Traffic preferences ...................517
Transmission
brake-shift interlock (BSI) ....215
fluid, checking and adding
(automatic) .............................291
fluid, refill capacities ..............351
lubricant specifications ..........351
Turn signal ..................................95
U
USB port ....................146–147, 459
Using privacy mode ..................390
V
Vehicle health report ........404, 495
Vehicle Identification
Number (VIN) ...........................355
Vehicle loading ..........................241
Ventilating your vehicle ...........179
Voice commands in media
mode ..........................................412
Voice commands in phone
mode ..........................................388
Voice recognition ......................438
550Index
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)