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Press to select any of the following:
•Quick Dial
•Call History
•Settings
•Phonebook
•Text Messaging
•Making and Receiving Calls
Press to select any of the following:
•My Home
•Previous Destinations
•Emergency
•Intersection
•Map
•Favorites
•Point of Interests
•Street Address
•City Center
Press to select any of the following:
•AM/FM
•CD
•BT Stereo
•SD Card
•SIRIUS
•USB
•AV I n
Press to select any of the following:
•Driver Settings
•Recirculated Air
•Auto
•Dual
•Passenger Settings
•A/C
•Defrost
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Press to access your home screen.
Depending on your vehicle’s option package and software, your
screens may vary in appearance from the screens shown in this
section. Your features may also be limited depending on your market.
Check with your authorized dealer for availability.
Customizing Your Home Screen
Press the house icon to access the home screen.
Using the Touch-Sensitive Controls on Your System
Your vehicle’s centerstack has touch-sensitive switches for your
infotainment and climate control systems. To turn a feature on and off,
just touch the graphic with your finger. To get the best performance from
the touch-sensitive controls:
•Do not press hard on the controls. They are sensitive to light touch.
•Use your bare finger to touch the center of a touch-control graphic.
Touching off-center of the graphic may cause a nearby control to turn
on or off.
•Make sure your hands are clean and dry.
•Since the touchscreen operates based on the touch of a finger, you
may have trouble using it if you are wearing gloves.
•Metal and other conductive material should be kept away from the
surface of the touchscreen as this may cause electronic interference
(i.e. control activation).
Depending on your vehicle and option package, you may also have these
controls on your bezel:
•Power: Turn the media (or climate features) on or off.
•VOL: Increase or decrease the volume.
•Fan: Increase or decrease the fan speed.
•Seek and Tune buttons: Use as you normally would in media modes.
•Eject: Eject a CD.
•SOURCE: Touch the word repeatedly to see all available media modes.
The screen does not change, but you see the media changes in the
lower left status bar.
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•SOUND: Touch the word to access the Sound menu where you can make
adjustments to settings such as: Bass, Treble, Midrange, Balance and
Fade, THX Deep Note Demo (if equipped), DSP (if equipped),
Occupancy Mode (if equipped), and Speed Compensated Volume settings.
•Hazard flasher: Press the button to turn the hazard flashers on or off.
Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth such as one used for cleaning
glasses. If dirt or finger prints are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray alcohol onto the display. Do
not use detergent or any type of solvent to clean the display.
Support
The SYNC support team is available to help you with any questions you
aren’t able to answer on your own.
Monday-Saturday, 8:30 am-8pm EST
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.
Safety information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
•
Do not attempt to service or repair SYNC. See your authorized dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
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•For your safety, some SYNCfunctions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•
Ensure that you review your device’s user guide before using with SYNC.
Speed-Restricted Features
Some features of this system may be too difficult to use while the vehicle
is in motion so they’re restricted from being modified unless the vehicle
is not moving. Some examples of these are listed below:
•Screens that are too crowded with information, such as Point of
Interest (POI) reviews and ratings, SIRIUSTravel Link™ sports
scores, movie times, ski conditions, etc.
•Any action that requires using a keyboard, such as entering a
navigation destination or editing information
•All lists are limited so the user can view fewer entries (e.g. phone
contacts, recent phone call entries)
Listed below are more specific features that can only be modified while
the vehicle is not moving:
Restricted features
Cellular Phone Pairing a Bluetooth phone
Adding phonebook contacts or uploading
phonebook contacts (from a USB)
Lists entries are limited for phone contacts
and recent phone call entries
System Functionality Setting-up or editing shortcut buttons on the
home screen
Editing the keypad code
Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi/Wireless Editing wireless settings
Editing the list of wireless networks
Videos/Photos/Graphics Playing video
Graphic album art carousel
Editing photos
Editing the screen’s wallpaper or adding new
wallpaper
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Restricted features
Text Messages Composing text messages
Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding/Editing Address Book entries or Avoid
Areas
Privacy information
When a cellular phone is connected to SYNC, SYNCcreates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in the
vehicle when the cellular phone or media player is connected. If you no
longer plan to use SYNCor the vehicle, we recommend you perform a
Master Reset to erase all information stored in SYNC.
SYNCdata cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada
will not access SYNCdata for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
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ACCESSING AND ADJUSTING MODES THROUGH YOUR
INFOTAINMENT DISPLAY (IF EQUIPPED)
The infotainment display is located on the right side of your instrument
cluster. It allows you to view and make minor adjustments to active
modes without taking your hands off the wheel. For example:
•In entertainment mode, you can view what is now playing, change the
audio source, select presets and make some adjustments.
•In phone mode, you can accept or reject an incoming call.
•In navigation mode (if equipped), you can view the current route or
activate a route.
•In climate mode, the driver side temperature can bet set as well as fan
speed.
Use the OK and arrow buttons on
the right side of your steering wheel
to scroll through the available
modes:
Entertainment
Phone
km/h
80
60
40
20
0
20
0 40 60 80
100120140160180
200
220
100120140
MPH
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Navigation
Climate
You can make selections from the menu by using the OK button or
touching the screen. If you make a selection by touching the screen, the
selection menu expands and you are allowed different options.
•Press the up and down arrows to scroll through the modes.
•Press the right arrow to enter the mode.
•Press the left or right arrows to make adjustments within the chosen
mode.
•Press OK to confirm your selection.
Note:If your vehicle is not equipped with navigation, Compass appears
in the display instead of Navigation. If you press the right arrow to go
into the Compass menu, you can see the compass graphic. The compass
displays the direction in which the vehicle is traveling, not “true”
direction (i.e. if the vehicle is traveling west, the middle of the compass
graphic displays west; north displays to the left of west though its “true”
direction is to the right of west.)
USING YOUR VOICE RECOGNITION SYSTEM
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in front
of you. The system provides feedback through audible tones, prompts,
questions and spoken confirmations depending on the situation and the
chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses to
your request.
When using voice commands, words and icons may also appear in the
lower left status bar indicating the status of the voice session (i.e.,
listening, success, failed, paused or try again).
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How to Use Voice Commands with Your System
Press the voice icon; after the tone, speak your command
clearly.
Say: If you want to:
“Phone” Make calls.
“USB” Access the device connected to your USB
port.
“Bluetooth Audio” Stream audio from your phone.
“Line in” Access the device connected to the auxiliary
input jack.
“Cancel” Cancel the requested action.
“SYNC” Return to the main menu.
“Voice settings” Adjust the level of voice interaction and
feedback.
“Vehicle Health Report” Run a vehicle health report.*
“Services” Access the SYNC Services portal.*
“Mobile Apps” Access mobile applications.*
“Help” Hear a list of voice commands available in the
current mode.
*If equipped, U.S. only
These commands can be said at any time
“Main Menu”
“List of Commands”
“What can I say?”
“Next Page”
“Previous Page”
“Go Back”
“Cancel”
“Exit”
“Help”
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What Can I Say?
To access the available voice commands for the current session, do one
of the following:
•During a voice session, press the lower left status bar of the screen,
OR
•Say “What can I say?” for an on-screen listing of the possible voice
commands associated with your current voice session, OR
•Press the voice icon; after the tone, say “Help” for an audible list of
possible voice commands.
To Access a List of Available Commands
•Press Menu > Help > Voice Command List, OR
•Press the voice icon; after the tone, speak your command clearly (if
available):
Voice command list
“List of Commands”
“Phone List of Commands ”
“Radio List of Commands”
“CD List of Commands”
“Navigation List of Commands”*
“Travel Link List of Commands”*
“Sirius Satellite List of Commands”*
“Audio List of Commands”
“USB List of Commands”
“SD Card List of Commands”
“Bluetooth Audio List of Commands”
“Browse List of Commands”
“Climate Control List of Commands”
“Voice Settings List of Commands”
“Voice Instructions List of Commands”
“Help”
*If equipped
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Helpful Hints
•Make sure the interior of the vehicle is as quiet as possible. Wind noise
from open windows and road vibrations may prevent the system from
correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
“Listening” appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
Voice Settings
Voice settings allow you to customize the level of system interaction, help
and feedback. The system defaults to standard interaction which uses
candidate lists and confirmation prompts as these provide the highest
level of guidance and feedback.
Interaction Mode:Novice mode provides more detailed interaction and
guidance while the advanced mode has less audible interaction and more
tone prompts.
Confirmation Prompts:Confirmation prompts are short questions the
system asks when it is not sure of your request or when there are
multiple possible responses to your request. If turned off, the system
simply makes a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
Phone/Media Candidate Lists:Candidate lists are a list of possible
results from your voice commands. The system creates these lists when
it has the same confidence level of several options based on your voice
command.
To access these settings using the touchscreen:
1. Press Menu > Settings > Voice Control.
2. Select from:
•Interaction Mode
•Confirmation Prompts
•Media Candidate Lists
•Phone Candidate Lists
•Voice Control Volume
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