FORD EXPEDITION 2021 Repair Manual

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you are in an accident.
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts [if
equipped], or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth enabled phone. You can learn
more about the 911 Assist feature, by
visiting:
Website
www.owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off, the
triggers for 911 Assist. If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone. SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time,
about 10 seconds, to cancel the call. If
you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel. If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
immediately provide your name, phone
number and location, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 11).
EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
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•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The typical operating range for your
transmitter is approximately
33 ft (10 m).
Vehicles with the remote start feature will
have a greater range.
One of the following could cause a
decrease in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones,
battery chargers and alarm systems. If the
frequencies are jammed, you will not be
able to use your remote control. You can
lock and unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended. Note:
If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
Intelligent Access
(If Equipped)
The system uses a radio frequency signal
to communicate with your vehicle and
authorize your vehicle to unlock when one
of the following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference
is present in the area or if the transmitter
battery is low, you may need to
mechanically unlock your door. You can
use the mechanical key blade in your
intelligent access key to open the driver
door in this situation. See
Remote
Control (page 60).
REMOTE CONTROL
Integrated Keyhead Transmitter (If
Equipped)
Note: A two-button remote control
operates similarly.
Use the key blade to start your vehicle and
unlock or lock the driver door from outside
your vehicle. The integrated keyhead
transmitter functions as a programmed
ignition key that operates all the locks and
starts your vehicle, as well as a remote
control.
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Press the button to release the key blade.
Press and hold the button to fold the key
blade back in when not in use.
Note:
Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
Intelligent Access Key (If Equipped)
Note: You may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle. The intelligent access keys operate the
power locks and the remote start system.
The key must be in your vehicle to use the
push button start.
Removable Key Blade
The intelligent access key also contains a
removable key blade that you can use to
unlock your vehicle.
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Push the release button and pull the key
blade out.
Note:
Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
Using the Key Blade
The key cylinder is under the driver side
door handle. To access the cylinder: 1. Pull the handle and hold it.
2. While holding the handle outward,
identify the cylinder and insert the key
blade into the slot.
3. Actuate the cylinder to unlock or lock the door.
Replacing the Battery WARNING: Keep batteries away
from children to prevent ingestion.
Failure to follow this instruction could
result in personal injury or death. If
ingested, immediately seek medical
attention. WARNING:
If the battery
compartment does not securely close,
stop using the remote control and
replace it as soon as possible. In the
meantime, keep the remote control away
from children. Failure to follow this
instruction could result in personal injury
or death.
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Note:
Refer to local regulations when
disposing of transmitter batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed key from your vehicle. The
transmitter should operate normally.
A message appears in the information
display when the remote control battery
is low. See Information Messages (page
129).
Integrated Keyhead Transmitter
The remote control uses one coin-type
three-volt lithium battery CR2032 or
equivalent.
Press the button to release the key blade
before beginning the procedure. 1. Insert a suitable tool, for example a
screwdriver, in the position shown and
gently push the clip.
2. Press the clip down to release the battery cover. 3. Carefully remove the cover.
Note:
Do not touch the battery contacts or
the printed circuit board with the
screwdriver.
4. Insert the screwdriver as shown to release the battery. 5. Remove the battery.
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6. Install a new battery with the + facing
upward.
7. Reinstall the battery cover.
Intelligent Access Key
The remote control uses one coin-type
three-volt lithium battery CR2450 or
equivalent. 1. Push the release button and pull the
key blade out. 2. Twist a thin coin under the tab hidden
behind the key blade head to remove
the battery cover.
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3. Insert a suitable tool, for example a
screwdriver, in the position shown and
carefully remove the battery.
4. Install a new battery with the + facing
upward.
5. Reinstall the battery cover and the key
blade.
Car Finder Press the button twice within
three seconds. The horn sounds
and the direction indicators
flash. We recommend you use this method
to locate your vehicle, rather than using
the panic alarm.
Sounding the Panic Alarm
Note: The panic alarm only operates when
the ignition is off. Press the button to sound the
panic alarm. Press the button
again or switch the ignition on to
turn it off. Remote Start
(If Equipped) WARNING: Do not start the engine
in a closed garage or in other enclosed
areas. Exhaust fumes are toxic. Always
open the garage door before you start
the engine. Failure to follow this
instruction could result in personal injury
or death.
Note: Do not use remote start if your fuel
level is low. The remote start button is on the
transmitter.
This feature allows you to start your
vehicle from the outside. The transmitter
has an extended operating range.
If your vehicle has automatic climate
control, you can configure it to operate
when you remote start your vehicle.
See
Climate Control (page 146). A manual
climate control system will run at the
setting it was set to when you switched
your vehicle off.
Many states and provinces have
restrictions for the use of remote start.
Check your local and state or provincial
laws for specific requirements regarding
remote start systems.
The remote start system does not work
when any of the following conditions occur:
• The ignition is on.
• The anti-theft alarm triggers.
• You switch the feature off in the
information display.
• The hood is open.
• The transmission is not in park (P).
• The battery voltage is below the
minimum operating voltage.
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Remote Control Feedback
An LED on the remote control provides
status feedback of remote start or stop
commands.
Status
LED
Remote startsuccessful
Solid green
Remote stopsuccessful
Solid red
Request failed or
status not received
Blinking red
Status incomplete
Blinking green
Remote Starting Your Vehicle
Note: You must press each button within
three seconds of each other. If you do not
follow this sequence, your vehicle does not
start remotely, the direction indicators do
not flash twice and the horn does not sound. To remote start your vehicle:
1. Press the lock button to lock all the
doors.
2. Press the remote start button twice. The exterior lamps flash twice.
The horn sounds if the system fails to start.
Note: Press the push button ignition switch
on the instrument panel once to exit remote
start. The power windows do not work during
remote start and the radio does not turn
on automatically.
The parking lamps remain on and your
vehicle will run for 5, 10 or 15 minutes,
depending on the setting.
Extending the Engine Running Time
To extend the engine running time duration
of your vehicle during remote start, repeat
steps 1 and 2 while the engine is running.
If the duration is set to 15 minutes, the
duration extends by another 15 minutes.
For example, if your vehicle had been
running from the first remote start for 10
minutes, your vehicle continues to run now
for a total of 30 minutes. You can extend
the engine running time duration to a
maximum of 30 minutes.
Wait at least five seconds before remote
starting after the engine stops running.
Turning Your Vehicle Off After Remote
Starting
Press the button once. Your
vehicle and the parking lamps
turn off.
You may have to be closer to your vehicle
than when starting due to ground reflection
and the added noise of your running
vehicle.
You can switch this feature on or off in the
information display. See General
Information (page 119).
Memory Feature
You can program your intelligent access
key to recall memory positions.
See
Memory Function (page 164).
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REPLACING A LOST KEY OR
REMOTE CONTROL
Replacement keys or remote controls can
be purchased from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle.
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