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You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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Adding Engine Coolant
Note:
Do not use stop leak pellets, cooling
system sealants or additives as they can
cause damage to the engine cooling or
heating systems. Your warranty may not
cover these damages.
Note: During normal vehicle operation, the
coolant may change color from orange to
pink or light red. As long as the coolant is
clear and uncontaminated, this color change
does not indicate the coolant has degraded
nor does it require the coolant to be drained,
the system to be flushed, or the coolant to
be replaced.
Do not mix different colors or types of
coolant in your vehicle. Mixing of engine
coolants may harm your engine ’s cooling
system. Use prediluted engine coolant
meeting the correct specification. See
Capacities and Specifications (page
370). The use of an incorrect coolant may
harm the engine or cooling system
components and may not be covered by
the vehicle Warranty.
In case of emergency, you can add a large
amount of water without engine coolant
in order to reach a vehicle service location.
In this instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the cooling system with Motorcraft Premium Cooling
System Flush.
3. Refill with engine coolant as soon as possible.
Water alone, without engine coolant, can
cause engine damage from corrosion,
overheating or freezing.
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol. •
Brine.
• Any engine coolant mixed with alcohol
or methanol antifreeze or coolant.
Alcohol and other liquids can cause engine
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of
the engine coolant.
When adding coolant:
1. Unscrew the cap slowly. Any pressure will escape as you unscrew the cap.
2. Add prediluted engine coolant meeting
the correct specification. See
Capacities and Specifications (page
370
).
3. Check the coolant level in the coolant reservoir the next few times you drive
your vehicle.
4. If necessary, add enough prediluted engine coolant to bring the coolant
level to the proper level.
Recycled Engine Coolant
We do not recommend the use of recycled
engine coolant as an approved recycling
process is not yet available.
Used engine coolant should be disposed
of in an appropriate manner. Follow your
community ’s regulations and standards
for recycling and disposing of automotive
fluids.
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Lamp Assembly Condensation
Exterior lamps are vented to
accommodate normal changes in pressure.
Condensation can be a natural by-product
of this design. When moist air enters the
lamp assembly through the vents, there is
a possibility that condensation can occur
when the temperature is cold. When
normal condensation occurs, a thin film of
mist can form on the interior of the lens.
The thin mist eventually clears and exits
through the vents during normal operation.
Clearing time may take as long as 48 hours
under dry weather conditions.
Examples of acceptable condensation are:
•
Presence of thin mist (no streaks, drip
marks or droplets).
• Fine mist covers less than 50% of the
lens.
Examples of unacceptable moisture
(usually caused by a lamp water leak) are:
• Water puddle inside the lamp.
• Large water droplets, drip marks or
streaks present on the interior of the
lens.
Take your vehicle to a dealer for service if
any of the above conditions of
unacceptable moisture are present.
Accessing the Halogen High Beam,
Low Beam and Direction Indicator
Bulbs
1. Rotate the steering wheel to the opposite side of the bulb needing
replacement.
2. Remove two screws and one push pin from the front of the wheel liner. 3. Pull the wheel liner back towards the
tire to gain access to the bulbs.
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A.
P: Indicates a tire, designated
by the Tire and Rim Association,
that may be used for service on
cars, sport utility vehicles,
minivans and light trucks. Note:
If
your tire size does not begin with
a letter this may mean it is
designated by either the European
Tire and Rim Technical
Organization or the Japan Tire
Manufacturing Association.
B. 215:
Indicates the nominal
width of the tire in millimeters
from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
C. 65:
Indicates the aspect ratio
which gives the tire's ratio of
height to width.
D. R:
Indicates a radial type tire.
E. 15:
Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
F. 95:
Indicates the tire's load
index. It is an index that relates to
how much weight a tire can carry.
You may find this information in
your owner ’s manual. If not,
contact a local tire dealer.
Note: You may not find this
information on all tires because it
is not required by federal law. G.
H:
Indicates the tire's speed
rating. The speed rating denotes
the speed at which a tire is
designed to be driven for extended
periods of time under a standard
condition of load and inflation
pressure. The tires on your vehicle
may operate at different
conditions for load and inflation
pressure. These speed ratings may
need to be adjusted for the
difference in conditions. The
ratings range from
81 mph
(130 km/h) to 186 mph
(299 km/h). These ratings are
listed in the following chart.
Note: You may not find this
information on all tires because it
is not required by federal law. mph ( km/h)
Letter
rating
81 (130)
M
87 (140)
N
99 (159)
Q
106 (171)
R
112 (180)
S
118 (190)
T
124 (200)
U
130 (210)
H
149 (240)
V
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Tire Change Procedure
WARNINGS
When one of the front wheels is off
the ground, the transmission alone
will not prevent the vehicle from
moving or slipping off the jack. To help prevent the vehicle from
moving when you change a tire, be
sure to place the transmission in park
(P), set the parking brake and block (in
both directions) the wheel that is
diagonally opposite (other side and end of
the vehicle) to the tire being changed. Never get underneath a vehicle that
is supported only by a jack. If the
vehicle slips off the jack, you or
someone else could be seriously injured. Do not attempt to change a tire on
the side of the vehicle close to
moving traffic. Pull far enough off the
road to avoid the danger of being hit when
operating the jack or changing the wheel. Always use the jack provided as
original equipment with your vehicle.
If using a jack other than the one
provided as original equipment with your
vehicle, make sure the jack capacity is
adequate for the vehicle weight, including
any vehicle cargo or modifications. WARNINGS
Disable the power running boards
before jacking, lifting, or placing any
object under the vehicle. Never place
your hand between the power running
board and the vehicle as extended power
running boards will retract when the doors
are closed. Failure to follow these
instructions may result in personal injury. Failure to follow these instructions
when using the spare tire carrier
could cause loss of the wheel and
tire and lead to personal injury: Only use
the spare tire carrier to stow the tire and
wheel combination specified on the Tire
Label or Safety Compliance Certification
Label on the B-Pillar or the edge of the
driver door. Other tire and wheel
combinations could cause the carrier to
fail if it does not fit securely or is too heavy.
Do not use impact tools or power tools
operating over 200 RPM, which may cause
winch malfunction and prevent a secure
fit. Override the winch at least three times
(there will be an audible click each time)
to ensure a tight secure fit of the wheel and
tire. Note:
Passengers should not remain in the
vehicle when the vehicle is being jacked.
Park on a level surface, activate the hazard
flashers and set the parking brake. Then,
place the transmission in park (P) and turn
the engine off.
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Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior.
Pressing
Scan disables
HD2-HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. SATELLITE RADIO
(If Equipped)
SIRIUS® broadcasts a variety of music,
news, sports, weather, traffic and
entertainment satellite radio channels. For
more information and a complete list of
SIRIUS satellite radio channels, visit
www.siriusxm.com in the United States,
www.sirius.ca in Canada, or call SIRIUS at
1-888-539-7474.
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Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors Potential satellite radio reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence
SIRIUS® Satellite Radio Service
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SIRIUS satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SIRIUS satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SIRIUS satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.sirius.ca in Canada, or call SIRIUS at
1-888-539-7474.
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Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mi (5 km).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level Press the voice button. When
prompted, say:
Action and Description
Voice Command
voice settings
Then either of the following: Provides more detailed interaction and
guidance. (Recommended for first time
users.)
interaction mode novice
Provides less audible interaction and guid-
ance.
interaction mode advanced
Confirmation Prompts
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there is more than one
possible response to your request.
To adjust this setting press the voice button, when prompted say: Action and Description
Voice Command
voice settings
Then either of the following: Make a best guess from the command; you
may still occasionally be asked to confirm
settings.
confirmation prompts off
Clarify your voice command with a short
question.
confirmation prompts on
Phone Confirmation
Using phone confirmations the system
asks you to verify before placing any calls. 413
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To adjust this setting press the voice button, when prompted say:
Action and Description
Voice Command
voice settings
Then any of the following: When enabled, this feature will prompt you
to confirm any voice initiated call command
prior to the call being placed.
phone confirmation on
The system will make a best guess; you
may still occasionally be asked to confirm
settings.
phone confirmation off
Changing the Voice Settings
In addition to using voice commands to
change the voice settings, you can also use
the menu in the audio display.
To change the voice settings press the
Menu button then select: Menu Item
SYNC-Settings
Voice settings
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing. •
Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Pairing a Phone for the First Time
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
Note: SYNC can support downloading up
to approximately 4000 entries per
Bluetooth-enabled cellular phone.
Note: Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or first
gear for manual transmission.
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
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