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Page 56 of 356
Note:To scroll, press/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilPhonebookis selected and press OK.
If there are fewer than 255 listings, SYNCwill list them alphabetically in
flat file mode. If there are more than 255 entries listed, SYNCwill
organize them into quick select alphabetical categories (i.e.
AAAAA-MMMMM and MMMMN — ZZZZZ). The number of categories
will vary depending on the number of entries downloaded.
3. If there are more than 255 entries, scroll to cycle through these
categories until the desired category appears in the radio display.
4. Press OK to confirm.
5. Scroll to cycle through the contacts.
6. Once the desired entry is reached, press OK to view the number and
then press OK or PHONE to place the call.
For further information, refer toModifying your phone book.
Note:If the auto download feature is on, SYNCwill automatically
re-download your phone book/call history every time yourBluetooth
enabled cellular phone connects to SYNC.
Text messaging
Note:Downloading and sending text messages viaBluetoothis a phone
dependent feature.
To access the text messaging menu:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK. If SYNCdetects
that yourBluetoothenabled cellular phone does not support
downloading text messaging viaBluetooth,Unsupportedwill appear in
the radio display and SYNCwill return you to the main menu.
3. The display will indicate the number of messages in your inbox.
4. Press OK to have SYNCread your message back to you.
5. Scroll to cycle through:
•Send Text Message?
•Download Unread Msgs
•Delete All Messages?
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•Return
6. Once your desired choice is selected, press OK. Refer to the following
specific section(s) for further details on these options.
Sending new text messages
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
SYNCallows you to send new text messages using a predefined set of
15 messages. To access and choose from these messages:
Note:To scroll, press
/.
1. Press PHONE to enter thePhone Menu.
2. Scroll untilText Messageis selected and press OK. If SYNCdetects
that yourBluetoothenabled cellular phone does not support
downloading text messaging viaBluetooth,Unsupportedwill appear in
the radio display and SYNCwill return you to the main menu.
3. The display will indicate the number of messages in your inbox.
4. Scroll untilSend Text Message?is selected and press OK.
5. Scroll to cycle through the following predefined messages:
•Can’t talk right now•Call me
•Call you later•Be there in 10 minutes
•Be there in 20 minutes•Ye s
•No•Why?
•Thanks•Where R you?
•I need more directions•I love you
•Too funny•Can’t wait to see you
•I’m stuck in traffic
6. When the desired choice is selected, press OK.
7. Now select to whom you would like to send the message by scrolling
to select either:
•Phonebook: Allows you to select a name within your phone book to
send the message.
•Call History: Allows you to select from your recent calls.
•Enter Number: Allows you to audibly enter phone numbers.
8. When the desired choice is selected, press OK and scroll to cycle
through the selections to reach the desired phone number.
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9. When the system asks if you want to send the message, press OK.
SYNCwill take you back to your inbox.
Note:Each text message sent by SYNCwill be followed by the
signature: “This message was sent from my __”. The message will say
either Ford, Lincoln or Mercury, depending on your vehicle.
Downloading your unread text messages
If your phone supports downloading text messages viaBluetoothwireless
technology, you can download your unread text messages to SYNC.
Note:SYNCdoes not download read text messages from your phone.
Note:Once the messages are downloaded, they will be noted as ‘read’ in
yourBluetoothenabled cellular phone.
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK to see the number
of messages in your inbox.
3. Scroll untilDownload Unread Msgsis selected and press OK.
4. Once the downloaded text messages have been retrieved, SYNCwill
take you into your inbox.
Deleting all your text messages
You can delete all your current text messages from SYNC.
Note:This will not delete messages from yourBluetoothenabled cellular
phone.
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK.
The display will indicate the number of messages in your inbox.
3. Press OK to confirm the selection.
4. Scroll untilDelete All Messages?is selected and press OK. The system
will return you to the Text Message menu.
Note:SYNCdoes not automatically download all of your unread text
messages at every connection cycle (as it does with call history and
phone book if automatic download is on).
Phone settings
Note:These are phone dependent features.
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Note:In-band ringing is a phone dependent feature. If your phone
supports in-band ringing, your phone’s ringer will play through the
vehicle audio system whenPhone Ringeris chosen.
Message notification
Note:This is a phone dependent feature.
SYNCgives you the option of choosing if you’d like to hear an audible
tone to notify you of an incoming text message. To turn this feature
on/off:
Note:To scroll, press
/.
1. Press PHONE to accessPhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilMessage Notificationis selected and press OK. The
system will take you to the chosen menu item.
4. Scroll to selectMessage Notification OnorMessage Notification Off
and press OK.
Modifying your phone book
Note:This is a phone dependent feature.
SYNCallows you to modify the contents of your downloaded phone
book (i.e. adding/deleting contacts). To access:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilModify Phonebookis selected and press OK.
4. Scroll to cycle through contact(s):
•Add Contacts: Press OK whenAdd Contactsappears in the radio
display to add more contacts from your phone book. ‘Push’ the desired
contact(s) on yourBluetoothenabled cellular phone. The radio
display will read USE PHONE TO SEND.Note:Refer to your phone’s
user guide on how to ‘push’ contact(s).
Note:This is a speed dependent feature and cannot be operated if
the vehicle is traveling at speeds greater than 3 mph (5 km/h).
•Delete Phonebook: Press OK to select whenDelete Phonebookappears
in the display to delete the current phone book and call history. Press
OK when prompted. The system will confirm the entry was deleted
and SYNCwill take you back to thePhone Settingsmenu.
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•Download Phonebook: WhenDownload Phonebookappears in the
radio display, press OK. When Download? will appears in the display,
press OK. The display will indicate when the download is complete.
•Delete Contact: WhenDelete Contactappears in the radio display,
press OK to delete a specific contact. Press OK when SELECT
CONTACT appears and scroll until the desired name appears in the
radio display. Press OK to select.Delete Contact? will appear in the
radio display. Press OK to confirm.
Note:If Automatic download is on, the contact may appear on the
next download from yourBluetoothenabled cellular phone.
Note:This is a speed dependent feature and cannot be operated if
the vehicle is traveling at speeds greater than 3 mph (5 km/h).
•Return: Select to go back.
Automatically downloading your phone book
Note:This is a phone dependent feature.
SYNCallows you to automatically download yourBluetoothenabled
cellular phone’s phone book with location type (i.e., cell, work, other), if
supported, each time your phone connects with SYNC.
Note:Your phone book, call history and text messages can only be
accessed when your specificBluetoothenabled cellular phone is
connected.
Note:To scroll, press
/.
1. Press PHONE to access thePhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilAuto Downloadis selected and press OK.
4. WhenAuto Download On?appears, press OK. Auto Download set to
on will appear and your phone book will be automatically downloaded
each time yourBluetoothenabled cellular phone connects with SYNC.
Or, select Auto Download Off and press OK. Your phone book will not be
automatically downloaded each time your phone connects with SYNC.
Note:Downloading times are phone and quantity dependent.
Note:If you choose to automatically download your cellular phone’s
phone book every time yourBluetoothenabled phone reconnects to
SYNC, any changes, additions or deletions that have been saved since
your last download will be deleted.
Traffic, Directions and Information (if equipped, U.S. only)
Note: Your Traffic, Directions and Information feature requires
activation prior to use. Visit www.SyncMyRide.com to register.
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4. Once your destination is selected, a route is downloaded to your
vehicle.
Turn by Turn Direction features
Once directions are downloaded, you can then access other features
such as: Next turn, Route status, Route summary, cancel route, update
route and also voice guidance.
To access these features through the phone menu:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilServicesis selected and press OK.
3. Scroll to cycle through:
•Next turn:Repeats the next turn instruction.
•Route status:Provides the number of miles and approximate time to
your destination.
•Route summary:Provides the full list of remaining turn instructions.
•Cancel route:Cancels the turn by turn driving directions.
•Update route:Downloads an updated route to your destination.
•Voice guidance on/off:When voice guidance is set to on, the system
will provide spoken directions and a visual display of the directions.
When voice guidance is turned off, the system will provide
turn-by-turn tones and a visual display of the directions without
spoken guidance.
•Guidance display (if equipped):If your vehicle is equipped with a
center integrated display, you can set this feature to ‘Always on’ and
the system will display your next guidance direction in the center
integrated display.
4. When your desired feature appears in the display, press OK to confirm
and initiate the feature.
Note:If you select Voice Guidance, scroll until the desired selection
(YES or NO) appears in the display. Press OK to confirm.
Accessing these features using voice commands:Press
and,
when prompted, say any of the above commands.
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911 ASSIST™ PRIVACY NOTICE: Once 911 Assist™ is enabled
(set to ON), 911 Assist™ may, through any paired and connected
cell phone, disclose to emergency services that the vehicle has
been in a crash involving the deployment of an airbag or, in
certain vehicles, the activation of the fuel pump shut-off. Certain
versions or updates to 911 Assist™ may also be capable of
electronically or verbally disclosing to 911 operators the vehicle
location, and/or other details about the vehicle or crash to assist
911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not
enable (set to ON) the feature.
Note:If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNCat vehicle
start up.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, in certain vehicles, SYNCis
designed to assist occupants in attempting to contact emergency services
by dialing 911 through the occupant’s paired and connectedBluetooth
enabled cellular phone. In the event that a connected cellular phone is
damaged or loses connection to SYNC, SYNCwill search for and
connect to any available, previously paired cell phone and attempt to
place the call to 911. Before initiating the call, SYNCprovides a short
window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and
holding
or PHONE on the steering wheel controls or on the audio
system. Before initiating the 911 call for the occupants, SYNCwill say
the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
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The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled and compatible cellular phone is paired and
connected to SYNC.
•A connectedBluetoothenabled cellular phone that has the ability to
make and maintain an outgoing call at the time of the incident.
•A connectedBluetoothenabled cellular phone that has adequate
network coverage, battery power and signal strength.
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
The 911 Assist™ feature is initially set to OFF. To access the setting:
1. Press PHONE to enterPhone Menu.
2. Scroll until911 Assistis selected and press OK.
3. Press
orto toggle betweenOnandOffselections.
4. Press OK when the desired option appears in the display.
Note:Off selections include: Off with reminder and Off without
reminder. Off with reminder provides a display and voice reminder at
phone connection at vehicle start. Off without reminder provides a
display reminder only without a voice reminder.
For more information, please visit www.SyncMyRide.com.
Note: Before enabling (setting to ON), review the 911 Assist™
Privacy Notice.
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your vehicle) and return to your account at www.SyncMyRide.com to
view your report. Cell phone airtime usage may apply when reporting.
To access and run a report (after the vehicle has been running a
minimum of 60 seconds):
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilVehicle Healthis selected and press OK.
3. User Pref will appear in the display. Scroll until ‘Run Report’ is
selected and press OK.
SYNCwill run a health report of vehicle diagnostic systems and send
the results to Ford where it will be combined with scheduled
maintenance information, open recalls and other field service actions and
un-serviced vehicle inspection items from your authorized dealer to
complete your Vehicle Health Report.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
Automatic reports (if equipped, U.S. only)
You can choose to have SYNCautomatically prompt you to run a health
report at certain mileage intervals. To do so, you must first turn on the
automatic report feature. To access:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilVehicle Healthis selected and press OK.
3. WhenUser Preferencesis selected, press OK.
4. Scroll untilAutomatic Reportsis selected and press OK.
5. Scroll to select the desired settingAutomatic Reports On/Off?is
chosen and press OK.
Mileage interval (if equipped, U.S. only)
Once you have turned on the automatic report feature, you can then
choose at which mileage intervals you would like to be prompted to run
a health report. To access:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
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Adding (pairing) a phone
Note:This is a speed dependent feature and cannot be performed when
the vehicle is traveling at speeds greater than 3 mph (5 km/h).
Note:SYNCcan store up to 12 previously paired devices.
To add/pair an additionalBluetoothenabled device(s) to SYNC:
Note:To scroll, press
/.
1. Press PHONE to enter thePhone Menu
2. Scroll untilSystem Settingsis selected and press OK.
3. Scroll untilBluetooth Devicesis selected and press OK.
4. Scroll untilAdd Bluetooth Deviceis selected and press OK.
5. WhenFind SYNCappears in the display, press OK. Follow the
instructions in your device’s user guide to put your phone into discovery
mode. A six digit PIN will appear in the radio display.
6. When prompted on your phone display, enter the six digit PIN.
7. Once pairing is successful, the device name and thenConnectingand
thenConnectedwill appear in the radio display. Depending on the
functionality of your phone, you may be asked additional questions.
8. SYNCwill ask if you would like to set this phone as a Primary phone.
(This means that SYNCwill automatically attempt to connect to this
phone with every connection cycle.) Press OK.
9. Scroll to toggle betweenYe s? and NO?. When the appropriate
response is in the display, press OK. If you chooseYe s,Primary Setwill
appear in the radio display. If you choose NO? , the system will confirm
that the phone was not set as the primary.
10. If you selected this as your primary phone, SYNCmay ask if you
would like to download yourBluetoothenabled cellular phone’s phone
book/call history (if supported).
11. Scroll to toggle betweenYe s? and NO? When the appropriate
response is in the radio display, press OK.
12. If you chooseYe s, the display will indicate that the phone book is
downloading and will confirm when it is downloaded. SYNCwill take
you back to the main menu.
Connecting a phone
To connect a previously pairedBluetoothenabled phone:
Note:To scroll, press
/.
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