Service FORD MUSTANG MACH-E 2021 User Guide

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
. o wner .f or d . c om .
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the battery shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag or
activate the battery shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a
crash, SYNC will search for and try to
connect to a previously paired cell phone.
SYNC will then attempt to call the
emergency services.
Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call and SYNC
makes a successful call a pre-recorded
message plays for the 911 operator. The
occupants in your vehicle are able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately because not all 911 systems
are capable of receiving this information
electronically.
During an emergency call the system
transmits vehicle data to the emergency
service. EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly
at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth®
enabled and compatible
cell phone to SYNC.
• A connected
Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing 911 Assist

AUTOMATIC HIGH BEAM CONTROL – TROUBLESHOOTING
AUTOMATIC HIGH BEAM CONTROL – INFORMATION MESSAGES
Description
Message
The camera has reduced visibility. Clean the windshield. If
the message continues to appear, have your vehicle checked
as soon as possible.
Front Camera Low Visib-
ility Clean Screen
The camera has malfunctioned. Wait a short period of time
for the camera to cool down. If the message continues to
appear, have your vehicle checked as soon as possible.
Front Camera Tempor-
arily Not Available
The camera has malfunctioned. Have your vehicle checked
as soon as possible.
Front Camera Malfunc-
tion Service Required
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Exterior Lighting

INSTRUMENT CLUSTER
WARNING LAMPS
12V Battery
It illuminates when your vehicle
is first switched on to show it is
properly functioning.
If it illuminates when the motor is running,
this indicates your vehicle requires service.
Have your vehicle checked as soon as
possible.
Driving when this warning lamp is on drains
the 12V battery. If you must drive with this
light on, turn off all accessories.
Anti-Lock Brake System If it illuminates when you are
driving, this indicates the system
requires service. Your vehicle
continues to have normal braking without
the anti-lock brake system function. Have
your vehicle checked as soon as possible.
Brake System It illuminates when you apply the
parking brake and your vehicle is
on. If it illuminates when your
vehicle is moving, make sure the
parking brake is released. If the
parking brake is released, this
indicates low brake fluid level or the brake
system requires service. Have your vehicle
checked as soon as possible.
Note: Lamps may vary depending on region.
Door Ajar It illuminates when your vehicle
is on and remains on if any door
is open. Electric Park Brake It illuminates or flashes when the
electric parking brake requires
service.
Electric Motor Coolant
Temperature If it illuminates, safely stop your
vehicle and switch your vehicle
off.
Fasten Seatbelt It illuminates and a chime
sounds until you fasten the
seatbelts.
High Voltage Battery It illuminates blue under normal
conditions. If it illuminates
amber, then the battery is low
on charge. If it illuminates red, then the
battery is depleted.
Hood Ajar It illuminates when your vehicle
is on and the hood is not
completely closed.
Liftgate Ajar It illuminates when your vehicle
is on and the trunk is not
completely closed.
Low Tire Pressure It illuminates when your tire
pressure is low. If illuminated,
check your tire pressure as soon
as possible. If it begins to flash at anytime,
have the system checked as soon as
possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Instrument Cluster E270480 E323451 E146190 E71880 E335242 E246598 E138633

Low Washer Fluid Level
It illuminates when the washer
fluid is low.
Powertrain Malfunction It illuminates when the
powertrain requires service. Have
the system checked as soon as
possible.
Stop Safely It illuminates if an electrical
component requires service or a
failure that causes your vehicle
to shutdown or enter into a limited
operating mode.
Vehicle Plugged In It illuminates when your vehicle
is plugged in.
WHAT ARE THE INSTRUMENT
CLUSTER INDICATORS
Indicators notify you of various features
that are active on your vehicle.
INSTRUMENT CLUSTER
INDICATORS
Adaptive Cruise Control See Adaptive Cruise Control
(page 222).
Automatic Headlamp High Beam See
Automatic High Beam
Control Indicators (page 109). Auto Hold Active See
Auto Hold (page 198).
Auto Hold Unavailable See
Auto Hold (page 198).
Blind Spot Information System See
Blind Spot Information
System (page 251).
Cruise Control See
Adaptive Cruise Control
(page 222).
Headlamp High Beam See
Using the High Beam
Headlamps (page 105).
Parking Lamps See
Headlamp Indicators
(page 105).
Ready to Drive See
Starting and Powering
Off (page 155).
Stability Control and Traction
Control See
Traction Control (page
199). See Stability Control
(page 201).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Instrument ClusterE132353 E288355 E228962 E144524 E323448 E323449 E323542 E71340 E224090 E138639 E225466

WHAT IS THE WIRELESS
ACCESSORY CHARGER
The wireless accessory charger allows you
to charge one compatible Qi wireless
charging device on the charging area.
WIRELESS ACCESSORY
CHARGER PRECAUTIONS
WARNING: Wireless charging
devices can affect the operation of
implanted medical devices, including
cardiac pacemakers. If you have any
implanted medical devices, we
recommend that you consult with your
physician.
Tests on this equipment show that it
complies with part 18 of the FCC Rules.
• This equipment generates, uses and
can radiate radio frequency energy and
may cause harmful interference to
radio communications. There is no
guarantee that the interference will not
occur in a particular installation. If this
equipment does cause harmful
interference to radio or television
reception, please consult the dealer.
• This product is not end-user
serviceable. WARNING:
Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met. This device complies with Industry Canada
licence-exempt RSS standard(s).
Operation is subject to:
•
This device may not cause interference.
• This device must accept any
interference, including interference that
may cause undesired operation of the
device.
Keep the charging area clean and remove
foreign objects prior to charging a device.
Do not place items with a magnetic strip
or radio-frequency identification chip, for
example passports, parking tickets,
transportation passes or credit cards, near
the charging area when charging a device.
Damage may occur to the magnetic strip
or radio-frequency identification chip.
Do not place metal objects, for example
remote controls, coins and candy
wrappers, on or near the charging area
when charging a device. Metal objects may
heat up and degrade the charging
performance, in addition to causing
interruptions in charging.
Note: During charging, the device and the
charger could heat up, this is normal. If the
battery gets hotter than usual, the device
may stop charging.
LOCATING THE WIRELESS
ACCESSORY CHARGER The charging area is in the front
console below the instrument
panel.
CHARGING A WIRELESS
DEVICE
Place the device on the center of the
charging surface with the charging side
down. The charging stops after your device
reaches a full charge.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Wireless Accessory ChargerE297549

WHAT IS THE HIGH VOLTAGE
BATTERY
The high voltage battery is a highly
sophisticated lithium ion battery system,
used to store electrified energy to power
the vehicle.
HIGH VOLTAGE BATTERY
PRECAUTIONS
WARNING: This battery pack
should only be serviced by an authorized
electric vehicle technician. Improper
handling can result in personal injury or
death. WARNING:
Keep your hands and
clothing clear of the cooling fan.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these components.
PRESERVING YOUR HIGH
VOLTAGE BATTERY
When using the battery at a low state of
charge, your vehicle could start disabling
accessory features to protect battery life.
If your vehicle reaches a 0% state of
charge, recharge your vehicle as soon as
possible.
In everyday use it is acceptable to use the
full state of charge window, however there
are a few best practices we recommend
in order to maintain the health and life of
your battery. Overnight Charging
You can increase the longevity and
performance of your high voltage battery
by using the charge scheduling and
departure and comfort settings on your
touchscreen or in the FordPass app.
With Charge Scheduling you can improve
the high voltage battery's longevity by
delaying the start of charging and setting
a maximum charging limit. It is
recommended to set your preferred
charging times to be at least 2-3 hours
after your typical plug in time. This allows
the battery to cool before charging begins.
Additionally, setting the maximum charge
level to be less than 100% for everyday
usage reduces strain on the battery.
You can improve driving range and
performance by scheduling departure
times and cabin comfort level with the
Departure and Comfort feature. This will
not only warm or cool the cabin but also
condition the battery to ensure best driving
range and performance by the set
departure time.
DC Charging
Frequent use of DC charging could result
in reducing your battery's efficiency and
lifespan. This is more pronounced on the
standard range battery pack versus the
extended range battery pack. See
What
is DC Charging (page 159).
Storage Temperature
Storing your vehicle in temperatures
between
32°F (0°C) and 113°F (45°C) is
the most beneficial for the high voltage
battery.
At temperatures below
39°F (4°C) your
vehicle should be plugged in to maintain
battery performance and maximize driving
range.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing High Voltage Battery

Storage State of Charge
You can increase the battery life by
maintaining your state of charge below
100%. When you park your vehicle for an
extended period of 30 days or more, we
recommend your battery be at an
approximately 50% state of charge.
Storing your vehicle's high voltage battery
at higher states of charge is less favorable
than storing at lower states of charge.
Note:
To achieve this state of charge for
storage, you can drive your vehicle down to
50% and set a charge limit for your location.
See Setting the Charging Schedule and
Preferences (page 174).
RECYCLING AND DISPOSING
OF THE HIGH VOLTAGE
BATTERY
Please recycle in accordance with local
regulations.
HIGH VOLTAGE BATTERY –
TROUBLESHOOTING
HIGH VOLTAGE BATTERY –
WARNING LAMPS Illuminates when the powertrain
requires service. Have the
system checked as soon as
possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing High Voltage Battery

WARNING: Do not replace the plug
on the connector. There are critical
safety devices in the plug, and the
charging equipment will not operate, if
the plug is replaced. Failure to follow this
instruction could result in electric shock,
personal injury, death, or fire. WARNING:
Charging equipment
contains no user modifiable or repairable
parts. If the charging equipment plug
does not properly fit into the wall outlet,
have a qualified electrician install the
correct wall outlet. Failure to follow this
instruction could result in personal injury
or death. WARNING: High voltage is present
in your electric meter housing and power
distribution service panel. Contact with
high voltage can cause death or serious
personal injury. WARNING:
Visually inspect the
charging equipment before each use. Do
not use the charging equipment if it is
damaged. WARNING:
Keep charging
equipment inside when not in use. Stow
the control box on the hanger or all the
charging equipment in the bag after use
to prevent damage to the charging
equipment and personal injury.
Your vehicle comes with a mobile charger
that has a low power connector to use with
a 120V plug NEMA 5-15 and a high power
connector to use with a 240V plug NEMA
14-50. Specification Value
Specification Type
SAE
Charger Model
120-240 VAC
Voltage
32 amps maxcontinuous
Maximum Current
60Hz
Frequency
< 2 Watts
Power draw when
idle
< 4 Watts
Power draw when
charging
Approximately
20 ft
(6.1 m)
Cable length
8.6 lb (3.9 kg)
Weight
-22°F (-30°C)
to
122°F (50°C)
Operating temper-
ature
-22°F (-30°C)
to
185°F (85°C)
Storage temper-
ature
IP67
CCID Environ-
mental
Not required
Ventilation
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

CARE INSTRUCTIONS
Do not use cleaners or solvents as this
could damage your mobile charger. Do not
place stress on the charger cables. If unit
overheats, remove the mobile charger from
direct sunlight.
SAFETY FEATURES
The charger includes the following safety
features to protect against the risk of
electric shock:
•
Service Ground Check: The charger
constantly checks for the presence of
a service ground connection. If the
service ground ever fails, the charger
red indicator turns ON and shuts down
power to the vehicle.
• Thermal Event Sensor: Charger module
senses out-of-ordinary thermal events
and decreases the charging current or
shuts the unit down if required.
• Ground fault circuit interrupter (GFCI)
Protection: The charger has a ground
fault circuit interrupter (GFCI) reaction
system to protect against electric
shock. If the charger module detects
an output ground fault, it shuts down
power to the output cable and
illuminates the red indicator.
• Insulation: The charger module,
connector, cable assembly, and charge
coupler are completely insulated.
There are no exposed live parts, to
protect against electric shock.
• Unintentional Disconnection: The
charge coupler is designed to minimize
unintentional disconnection. A pilot
signal wire in the cable and charge
coupler eliminates the possibility of
electric shock when not connected to
a vehicle or if an unintended disconnect
occurs during a charge. Disconnection
during charging is safe. LOCATING THE CHARGE PORT
The charge port is between the front
left-hand side door and front left-hand
wheel well. To open, press the center
right-hand edge of the charge port door
and then release.
Note:
Do not apply excessive force. Forcing
the door open or closed damages the charge
port.
CHARGE PORT INDICATORS
The charge status indicator is next to the
charging port behind the charge port door.
It indicates the charge status of the high
voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
The charge status indicator displays how
far along the charge is:
• When zone A is pulsing, the charge is
between 0-20 percent.
• When zone A illuminates, and zone B
is pulsing, the charge is between 20-40
percent.
• When zones A and B illuminate and
zone C is pulsing, the charge is between
40-60 percent.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE317346

•
When zones A, B, and C illuminate, and
zone D is pulsing, the charge is between
60-80 percent.
• When zones A, B, C, and D illuminate,
and zone E is pulsing, the charge is
between 80-100 percent.
• When all zones illuminate, the charge
is 100 percent. Note:
When charging stops, the charge
status indicator shows all the completed
zones solidly illuminated up in a blue color
for 30 seconds before turning off. For
example, if charging stops at 70 percent,
then A, B, and C light up solidly to indicate
a battery charge level of at least 60 percent
but less than 80 percent. Charging stops
when complete or when paused due to
charge settings or charge station actions.
Note: If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can turn it Off. Locate the charge port
light under the vehicle settings on your
in-vehicle touchscreen.
There are three charge port indicator light
colors, which indicate a specific action:
White is used as a courtesy light to help
with plugging in and to acknowledge
actions such as plugging in and unplugging. Blue is used when the vehicle is plugged in
and either charging or waiting to charge.
Amber is used to indicate charge faults.
Note:
Charging faults are identified by the
color amber on the charge status indicator.
Faults can occur within the vehicle charging
system or outside the vehicle, such as with
the mobile charger, charge station or
electrical supply.
Note: If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator illuminates solidly in an amber
color for 30 seconds and then turns off. If
this happens, unplug the charge coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle serviced as soon as possible.
Note: If the system detects a fault outside
the vehicle, such as with the charge station
or mobile charger, the entire charge status
indicator flashes amber continuously for 30
seconds and then turns off. If this happens
check the mobile charger, charge station or
electrical supply.
AC CHARGING
CONNECTING THE CHARGER Charging Using the Mobile Charger
CAUTION: TO REDUCE THE RISK OF
FIRE- The plug must be properly
grounded. Use a dedicated circuit. If you
do not use a dedicated circuit, the circuit
breaker could trip or open. If you do not
have a dedicated circuit, contact a licensed
professional electrician for proper
installation.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE
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