service schedule FORD MUSTANG MACH-E 2021 Owners Manual

Storage State of Charge
You can increase the battery life by
maintaining your state of charge below
100%. When you park your vehicle for an
extended period of 30 days or more, we
recommend your battery be at an
approximately 50% state of charge.
Storing your vehicle's high voltage battery
at higher states of charge is less favorable
than storing at lower states of charge.
Note:
To achieve this state of charge for
storage, you can drive your vehicle down to
50% and set a charge limit for your location.
See Setting the Charging Schedule and
Preferences (page 174).
RECYCLING AND DISPOSING
OF THE HIGH VOLTAGE
BATTERY
Please recycle in accordance with local
regulations.
HIGH VOLTAGE BATTERY –
TROUBLESHOOTING
HIGH VOLTAGE BATTERY –
WARNING LAMPS Illuminates when the powertrain
requires service. Have the
system checked as soon as
possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing High Voltage Battery

To charge the high voltage battery:
You must unwrap the mobile charger
completely before charging.
1. Put the vehicle in park (P).
Note:
Your vehicle must be in park (P) to
charge and for the charge status indicator
to illuminate.
2. Press the center right edge of the charge port door and then release to
open the door.
3. Plug the connector into the control box.
Note: To insert the connector, firmly grasp
the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session
or faults.
4. Plug the connector into the wall outlet.
5. Confirm that the mobile charger's indicators illuminate.
6. Plug the charge coupler into the charge
port receptacle on your vehicle. Note:
Make sure the button clicks
confirming that you have completely
engaged the coupler. When you plug in your
vehicle, it starts charging to 100% by default
unless scheduled charging has been set up
for this location. See Setting the Charging
Schedule and Preferences (page 174).
Note: Plug the connector into the wall
outlet before connecting the charge coupler
to your vehicle's charge port.
Note: When the handle is properly engaged
the light ring illuminates. This indicates the
beginning of a normal charge cycle.
Note: There could be a delay in light ring
illumination due to vehicle internal
communications.
Note: If charging for your vehicle fails,
please contact the Customer Relationship
Center, or click on Live chat. To ensure
superior service, please take note of your
serial number when contacting customer
support.
For more information, visit
www . o wner .f or d . c om .
Charging At a Charge Station
1. Put your vehicle in park (P).
Note: Your vehicle must be in park (P) to
charge.
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4. Move the low voltage service
disconnect to the off position. 5.
Locate the manual release mechanism. 6. Between the gap of the hood and
windshield, access the manual release
mechanism and pull the pull ring firmly,
perpendicularly towards the center of
your vehicle. Once pulled, make sure
you do not tangle the pull ring cord as
it resets on the next charge session. 7. Remove the charge coupler from the
charge port. 8. Close the low voltage service
disconnect.
9. Reinstall the inner luggage compartment shields. See Installing
and Removing the Luggage
Compartment Cover
(page 277).
10. Close the hood.
Note: The next time you plug in to charge
your vehicle, the locking mechanism
re-engages and the pull ring resets.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES You can schedule charging to
take advantage of lower-cost
electricity rates during off-peak
hours if you have signed up for a time of
use pricing plan with your utility provider.
You can also set an upper charge limit for
your battery and a departure time and
cabin temperature so your vehicle is ready
to go when you are.
Scheduled charging can be set up in the
on vehicle display or in the FordPass app.
To view your charge settings: Access the vehicle drawer on the
touchscreen.
1. Press
Settings on the touchscreen.
2. Press Charge.
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Severe Climates
If you drive in extremely cold climates:
•
It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection.
• Coolant concentrations above 60%
decrease the overheat protection
characteristics of the coolant and may
cause damage to the electric motor.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• A coolant concentration of 40%
provides improved overheat protection.
• Coolant concentrations below 40%
decrease the overheat and corrosion
protection characteristics of the
coolant and may cause damage to the
electric motor.
Coolant Change
Change the coolant at specific mileage
intervals listed in the scheduled
maintenance information. Add prediluted
coolant approved to the correct
specification. See Cooling System
Capacity and Specification (page 344).
AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See
Scheduled
Maintenance (page 390).
The automatic transmission does not have
a transmission fluid dipstick. Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission
does not consume fluid. However, if you
notice a sign of leaking fluid, contact an
authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
12V BATTERY
CHANGING THE 12V BATTERY
If the 12 volt battery needs servicing, see
your authorized dealer.
CHARGING THE 12V BATTERY
Your vehicle has a high voltage to low
voltage energy transfer feature that keeps
the 12 volt battery charged by the high
voltage battery. If the 12 volt battery level
is low, the high voltage battery transfers
energy to the 12 volt battery when the
vehicle is off.
12V BATTERY –
TROUBLESHOOTING
12V BATTERY – WARNING LAMPS
If it illuminates when the green
ready to drive indicator is
activated, this indicates your
vehicle requires service. Have your vehicle
checked as soon as possible.
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Less Cost to Properly Maintain Your
Vehicle
The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Cabin air filter replacement every
20,000 mi (32,000 km).
Interest Free Finance Options
Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232
Ford Protect Extended Service
Plan (Canada Only)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as: •
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes; first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual.
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.
Why Maintain Your Vehicle at Your
Dealership?
Our Genuine Replacement Parts
Dealerships stock our parts and our
authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use our authorized parts they
may not meet our specifications.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle, make sure you have scheduled
maintenance performed at the designated
intervals.
It is important to rely upon your dealership
to properly diagnose and repair your
vehicle.
We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of fluids to protect your vehicle at the
lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
our genuine manufactured or our
authorized re-manufactured replacement
parts engineered for your vehicle.
Additives and Chemicals
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
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Make sure to change your vehicle
’s fluids
at the specified intervals or in conjunction
with a repair. Flushing is a viable way to
change fluid for many vehicle sub-systems
during scheduled maintenance. It is critical
that systems are flushed only with new
fluid that is the same as that required to fill and operate the system or using our
approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.Check Every Month
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check Every Six Months
12V Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Multi-Point Inspection
Radiator, cooler, heater and air conditioning hoses
12V Battery performance
Suspension components for leaks ordamage
Exterior lamps and hazard warning system
operation
Steering and linkage
Fluid levels; fill if necessary 1
Tires for wear and proper pressure 2
For fluid leaks
Windshield for cracks, chips or pits
Half-shaft dust boots
Washer spray and wiper operation
Horn operation
1 Brake, coolant recovery reservoir and window washer.
2 Your vehicle is equipped with a temporary mobility kit; check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED MAINTENANCE Normal Scheduled Maintenance
1
Rotate tires, inspect tire wear and measure tread depth.
Every 12 months or
10,000 mi (16,000 km).
Perform multi-point inspection (recommended).
Inspect brake pads, shoes, rotors, drums, brake linings,
hoses and parking brake.
Inspect cooling system level, strength and hoses.
Inspect half-shaft boots.
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Normal Scheduled Maintenance
1
Inspect steering linkage, ball joints, suspension and tie-
rod ends.
Inspect wheels and related components for abnormal
noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals. Brake Fluid Maintenance
1
Change brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
Replace cabin air filter. 1
Every 20,000 mi (32,000 km)
Change the transmission fluid.
At 10 years or
150,000 mi
(240,000 km)
Change the coolant.2
At 200,000 mi (322,000 km)
1 Cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles
operated in these conditions require frequent inspection and replacement of the cabin
air filter.
2 Initial replacement at 10 years or
200,000 mi (322,000 km), then every 5 years or
100,000 mi (160,000 km).
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ROLLOVER WARNING
WARNING: Utility vehicles have a
significantly higher rollover rate than
other types of vehicles. WARNING:
Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death. WARNING:
In a rollover crash, an
unbelted person is significantly more
likely to die than a person wearing a
seatbelt. WARNING:
Do not become
overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.
Utility vehicles and trucks handle
differently than passenger cars in the
various driving conditions that are
encountered on streets, highways and
off-road. Utility vehicles and trucks are not
designed for cornering at speeds as high
as passenger cars any more than low-slung
sports cars are designed to perform
satisfactorily under off-road conditions. THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
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