mai GENESIS G80 SPORT 2020 User's Manual

User’s Manual
Welcome to Genesis Connected Services .........................................1
Genesis Vehicle Owner Privacy Policy .........................................2
Enrolling in Genesis Connected Services .................................... 3
Setting Genesis Connected Services Preferences and Alerts .... 5
Genesis Connected Services Features Overview ....................... 7
Accessing Genesis Connected Services Features
Smart Phone Mobile Application .......................................... 9
Using Genesis Connected Services in Your Car ...................11
Using Genesis Connected Services Online ......................... 12
In-Vehicle Wi-Fi ...................................................................... 13
Amazon Alexa ........................................................................\
. 13
Genesis Connected Services Features
Connected Care Package

Safety Automatic Collision Notification and Assistance ........... 14
SOS Emergency Assistance ............................................. 15
Enhanced Roadside Assistance ...................................... 16

Car Care Monthly Vehicle Health Report ....................................... 17
Automatic Diagnostic Trouble Code Notification .......... 18
Service Link ....................................................................... 18
On-Demand Diagnostics ................................................. 19
Driving Information .......................................................... 19
Maintenance Alert ............................................................ 20
Remote Package

Convenience
Remote Door Unlock/Lock .............................................. 22
Remote Horn/Lights ........................................................ 23
Remote Start with Climate Control* ...............................24
Car Finder........................................................................\
.. 26

Safeguard Stolen Vehicle Recovery .................................................. 27
Stolen Vehicle Slowdown ................................................ 27
Vehicle Immobilization .................................................... 28
Panic Notification ............................................................. 28
Alarm Notification ............................................................ 28
Valet Alert ........................................................................\
.. 29
Geo-Fence ........................................................................\
29
Speed Alert ....................................................................... 30
Curfew Alert ...................................................................... 30
Guidance Package
Destination Search & Download ........................................... 31
Index ........................................................................\
................. 31
Features
accessible via
the Mobile App
* Not available on all models.
TABLE OF CONTENTS
www.genesismotorsusa.com
Genesis Customer Care: 844-340-9741
Genesis Roadside Assistance: 800-340-9742
GENESIS

1 I Genesis Connected Services User’s Manual Genesis Connected Services User’s Manual I 2
GENESIS VEHICLE OWNER PRIVACY POLICY
Your Genesis vehicle may be equipped with technologies and
services that use information collected, generated, recorded or
stored by the vehicle. Genesis has created a Vehicle Owner Privacy
Policy to explain how these technologies and services collect, use,
and share this information.
You may read our Vehicle Owner Privacy Policy on the GenesisMotorsUSA.
com website at http://www.genesismotorsusa.com/privacy-policy.html. If
you would like to receive a hard copy of our Vehicle Owner Privacy Policy,
please contact our Customer Care Center at:
Genesis Customer Care
P.O. Box 20850
Fountain Valley, CA 92728-0850
Genesis Customer Care: 844-340-9741
Genesis Roadside Assistance: 844-340-9742
customercare@genesismotorsusa.com
Hours of operation:
Genesis Customer Care and Genesis Connected Services
Monday - Friday 5:00 AM - 7:00 PM PST
Saturday and Sunday 6:30 AM - 3:00 PM PST (English)
Korean and Spanish
Monday - Friday 6:30 AM - 3:00 PM PST
Genesis Connected Services Safety and Security 24/7/365
Welcome to
GENESIS CONNECTED SERVICES
Genesis Connected Services is a dynamic, connected car technology
that allows Genesis vehicles to send—and receive—important and
useful information.
The system uses an enhanced cellular network, with automatic roaming,
that optimizes connections and prioritizes emergency requests. In your
vehicle, Genesis Connected Services uses voice-response technology,
with the addition of GPS and a live assistance team for selected needs.
With Genesis Connected Services you get:
• Automatic emergency assistance, in the unfortunate event
of a collision.
• The convenience of Destination Search & Download,
as well as the ability to remotely operate various vehicle features.
• The peace of mind that comes with in-vehicle, on-demand
diagnostics, and more.
In addition, selected features incorporate notifications
via your choice
of text messaging or email.
Please note that selected Genesis Connected Services features
and notifications require that you first input information or set
preferences online
. (See Genesis Connected Services Features
Overview, pages 7-8.)
An available smart phone mobile app gives you direct access to selected
Remote features such as Remote Start with Climate Control* and
Remote Door Lock/Unlock.

NOTICE: THIS VEHICLE MAY UTILIZE 3G WIRELESS TECHNOLOGY, WHICH
IS EXPECTED TO NO LONGER FUNCTION AFTER 2022. YOUR VEHICLE
WILL BE UNABLE TO CONNECT TO GENESIS CONNECTED SERVICES
AFTER 2022 AND MAY NOT BE UPDATED TO SUPPORT
OTHER TECHNOLOGIES.
* Not available on all models.
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Three Genesis Connected Services Packages
Genesis Connected Services come in three packages:
Connected Care
Remote
• Remote Service:
– Remote Door Lock/
Unlock
– Remote Horn/Lights
– Remote Start with
Climate Control
*
– Car Finder**
– Parking Meter Reminder**
• Vehicle Safeguard:
– Stolen Vehicle
Recovery
– Stolen Vehicle
Slowdown
– Vehicle
Immobilization
– Alarm Notification
– Panic Notification • Vehicle Safeguard Alerts:
–
Valet Alert
– Geo-Fence
– Speed Alert
– Curfew Alert
• Safety:
–
Automatic Collison Notification and Assistance
– Enhanced Roadside Assistance
– SOS Emergency Assistance
• Car Care:
– Driving Information
– On-Demand Diagnostics
– Automatic Diagnostics Trouble Code Notification
– Monthly Vehicle Health Report
Guidance***
• Destination Search & Download
• Destination Send-to-Car
Purchasing Packages
Owners can subscribe to Genesis Connected Services packages in the
following groupings after applicable complimentary or trial periods:
• Connected Care
• Connected Care + Remote + Guidance
• Connected Care + Remote
• Connected Care + Guidance
Enrollment begins with creating an account on MyGenesisUSA.com,
the Genesis owner website that you can use to access your
Genesis Connected Services preferences as well as a number of
other ownership tools.
You can do this at your Genesis retailer or at home.
If you have not done so already, go to MyGenesisUSA.com
and select “register”.
On the REGISTRATION screen, you will provide basic information about
you and your vehicle that will be automatically populated into your
Genesis Connected Services Enrollment and Preferences screens. Please
note that you will need your Vehicle Identification Number (VIN) to
complete this step.
After the enrollment process, you can learn about all the
Genesis Connected Services features and the associated packages—
at MyGenesisUSA.com, and try them during your
free trial periods. In order to set up feature preferences, log on to your
Genesis Conneted Services account on MyGenesisUSA.com.
Cancelling Packages
When selling or trading in your vehicle, you are entitled to a refund of any
unused portion of your subscription. Please call Genesis Customer Care
844-340-9741 to cancel your subscription.
ENROLLING IN GENESIS CONNECTED SERVICES
* Not available on all models. ** Available via Mobile App only.
***Only available on models equipped with factory install navigation system.
*Only available on models equipped with factory-install navigation system.
–
Maintenance Alert
– Service Link
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GENESIS CONNECTED SERVICES
FEATURES OVERVIEW
Preferences Access to Feature
Website Mobile App In-Vehicle
Display Mirror Button
CONNECTED CARE
Auto Diagnostic Trouble Code
Notification X
3
Automatic Collision Notification
(ACN)X
X1
Driving Information X
Enhanced Roadside Assistance X1
Maintenance Reminder6XX
Monthly Vehicle Health Report X
On-Demand Diagnostics X
Service Link X
3X1
SOS Emergency AssistanceXXX1
REMOTE
Alarm Notification X
Vehicle Safeguard Alerts
6
Curfew Alert X
Geo-Fence X
Speed Alert X
Valet Alert X
Car Finder
Parking Meter Reminder X
Remote Door Unlock / Lock X
Remote Horn & Lights X
Remote Start with Climate
Control
4X
Stolen Vehicle Recovery X5
Stolen Vehicle Slowdown X5
Vehicle Immobilization X5
GUIDANCE6
Destination Search & Download XX
Destination Send-to-Car X
1) Live Agent Assistance
2) Within 1 mile radius
3) Option to schedule service is provided following an Auto DTC occurrence
4) Remote Start is only available for Push Button Start-equipped vehicles with an
AutomaticTransmission or Dual Clutch Transmission (DCT). Remote Climate
Control requires Fully Automatic Temperature Control.
Features and Packages are subject to change.
Access to Feature
Notifications and Messages
WebsiteMobile App Text Messaging EmailNotification History
X XX
X X X
X X
X XX X
X X X
X X
X X X
X X X
X X X
X X X
X X X
X X X
X
2
X X
X X XX X
X X XX X
X X XX X


X X
5) Access to all Genesis Connected Services services will remain unavailable while the vehicle is in Stolen Vehicle Recovery mode
6) Only available on models equipped with factory-install navigation system
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Using Genesis Connected Services in Your Car
Rearview Mirror
Controls for Genesis Connected Services in-vehicle voice-response use
are located on the rearview mirror.
• Press the Genesis Connected Services button
or for
access to the voice-response menu of services:

Roadside Assistance

Service Link

Account Assistance
• Press the center button
for Enhanced Navigation services:

Shortcut to Android AutoTM, Carplay® ***

Destination Search & Download**
• Press the button for SOS Emergency Assistance.*
You can end any Genesis Connected Services call by pressing the same
Genesis Connected Services mirror button used to start the call.
* You must be an active Genesis Connected Services subscriber or within
the initial free trial period to receive connected services, including
emergency notification services.
Rearview Mirror
Using Genesis Connected Services Online
Many Genesis Connected Services features can be customized, activated,
or accessed at MyGenesisUSA.com. This is an important link to getting the
most of your connected services system.
• Log on to MyGenesisUSA.com. Depending on which Genesis
Connected Services packages you are enrolled in, you will have
access to some or all of these services:

Preferences for Genesis Connected Services features

Genesis Connected Services feature overviews

Your Monthly Vehicle Health Report

Remote Services, such as Remote Start with Climate Control
Inviting Secondary Drivers
The primary Genesis Connected Services subscriber can invite other drivers
to create a MyGenesisUSA.com account to set their own communication
and feature preferences for a shared Genesis vehicle, giving each driver
their very own Genesis Connected Services experience.
• From the My Vehicles section within My Account select
Manage Drivers. Invite a Secondary Driver and provide their
name and email address.
• Your invited driver will receive an email with more details on how to
accept your invitation and start using Genesis Connected Services.
* *Only available on models equipped with factory-installed navigation system.
***For models with Display Audio
Android Auto is a registered trademark of Google Inc.
CarPlay is a registered trademark of Apple Inc.
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13 I Genesis Connected Services User’s Manual
•
An active Remote Package subscription is required to access the
Genesis Skill.
• To enroll in Genesis Connected Services, visit:

MyGenesisUSA.com
Sample utterances:
• “Alexa, tell Genesis to start my G90 and set the temperature to 72
degrees.”
• “Alexa, tell Genesis to lock my G80.”
•
“Alexa, tell Genesis to flash the lights of my G90.”
Automatic Collision Notification and Assistance
In the event an accident occurs and an airbag deploys, an Automatic
Collision Notification signal will be automatically transmitted to the
Genesis Customer Care Center.
• Upon receipt of an Automatic Collision Notification, a trained
Genesis Connected Services response operator will attempt to
establish voice communication with the vehicle occupants and
dispatch appropriate services.
• If you are unable to answer, the operator will advise you that
emergency assistance has been notified and is on the way.
• The operator will remain on the line until help arrives.
• Emergency Contacts can be notified automatically via text
messaging or email. Additionally, the Call Center agent can
contact your Emergency Contact, if requested.
(Emergency
contacts can be set on MyGenesisUSA.com)
Please note: The Automatic Collision Notification feature is subject to
adequate cellular coverage, signal strength, and battery power, and
only available in the 50 United States. You must be an active Genesis
Connected Services subscriber or within the initial free trial period to
receive Genesis Connected Services, including Automatic Collision
Notification services.
Amazon Alexa and Google Assistant
Genesis Connected Services links the Alexa Service (built into Amazon
Echo, Tap, Dot and Fire TV) as well as Google Assistant (built into Google
Home and Google Assistant Apps) with Genesis vehicles to send remote
commands.
Amazon Alexa Skill for Genesis Features include:
• Remote engine start with climate control
• Remote door lock/unlock
• Remote horn/lights
• Sending a Destination to the vehicle (Exclusive to Google Assistant)
• Log into the Skill using your Genesis Connected Services
Username and Password.
• In order to access remote functions, you must provide
you Connected Services PIN verbally to the Alexa or
Google Assistant enabled device.
• CAUTION: It is recommended to only use this Skill in a secure
and private setting. It is not recommended to use this Skill in
the presence of others, including children. By speaking your
PIN aloud, it will be stored in your ‘Device History’ found under
‘Settings’ in the Alexa Companion Application. The transaction
history, including your PIN, will be visible to anyone with access to
your Amazon account. It is recommended that you do not share
your Amazon account credentials with anyone you do not want
to access this transaction history. You can delete specific voice
interactions associated with your account by going to ‘History’
in ‘Settings’ in the Alexa App, drilling down for a specific entry,
and then tapping the delete button. Or, you can delete all voice
recordings associated with your account for each of your Alexa-
enabled products by selecting the applicable product at the
Manage Your Content and Devices page at
www.amazon.com/
mycd
or contacting Amazon Alexa customer service.

CONNECTED CARE PACKAGE
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Enhanced Roadside Assistance
Enhanced Roadside Assistance works in conjunction with your Genesis
Assurance Roadside Assistance coverage and enhances your coverage by
transmitting your vehicle information and location to a specially trained
response center for quicker, more efficient assistance.

Using Enhanced Roadside Assistance
• Customers can press the Genesis Connected Services button
and say “Roadside Assistance” to speak to an agent for Roadside
Assistance.
• A trained Genesis Connected Services operator will come on the
line and ask about the nature of the situation, then dispatch the
appropriate roadside assistance to the scene.
• With Genesis Connected Services, the operator may be able to
inform roadside assistance of your exact location.
• The SOS button can also be used for Enhanced Roadside
Assistance.
Please note: The Enhanced Roadside Assistance feature is subject to adequate
cellular coverage, signal strength, and battery power, and only available in the 50
United States.You must be an active Genesis Connected Services subscriber or
within the initial free trial period to receive connected services, including Enhanced
Roadside Assistance services.
SOS Emergency Assistance
In the event of an emergency, you can request emergency assistance 24/7,
365 days a year, by pressing the dedicated SOS button in your vehicle.

Using SOS Emergency Assistance
• Press the dedicated SOS button.
• A trained Genesis Connected Services operator will come on the
line and ask about the nature of the emergency and then dispatch
the appropriate emergency assistance to the scene.
• If you are unable to answer, the operator will advise you that
emergency assistance has been notified and is on the way.
• The operator will remain on the line until help arrives.
• Emergency Contacts can be notified automatically via text
messaging or email. Additionally, Call Center agent can contact
your Emergency Contact, if requested.
(Emergency contacts can
be set on MyGenesisUSA.com)
Please note: The SOS Emergency Assistance feature is subject to adequate cellular
coverage, signal strength, and battery power, and only available in the 50 United
States. You must be an active Genesis Connected Services subscriber or within the
initial free trial period to receive connected services, including SOS Emergency
Assistance services.
Rearview Mirror Rearview Mirror
Rearview MirrorRearview Mirror
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Features accessible via
the Genesis Intelligent
Assistant App
Automatic Diagnostic Trouble Code Notification
In the event a vehicle system or component malfunction occurs,
Automatic Diagnostic Trouble Code (DTC) Notification correlates vehicle
data and diagnostics to better inform you of a possible vehicle condition.
Using in-vehicle display alerts, it will indicate the significance of the issue
and provide you with instructions, including appropriate next steps. In
addition, this information is also sent to your preferred Genesis retailer in
order to help with the repair process.
•
In order to receive notifications, you must first log on to
MyGenesisUSA.com, select the Blue Link logo for your applicable
vehicle, then select Notification Settings, and set your notification
preference.
•
Should a vehicle component malfunction, you will be
automatically notified by your selected methods.
• If needed, you will have the option to call for Roadside Assistance
and/or schedule a Genesis retailer service appointment.
Service Link
Service Link allows you to schedule a Genesis retailer service appointment.

In order to activate this feature, you must first log on to
MyGenesisUSA.com and confirm your Preferred Genesis retailer.
• Select My Account from the top menu on
MyGenesisUSA.com menu.
• View your current Preferred retailer under “My Preferred Retailer”.
• If desired, select “Change Retailer” to the search for retailers in your
area using the Zip Code/Search functions.
• Select the retailer by clicking the star next to the retailer name.
How to Use Service Link in Your Vehicle
• Press the Genesis Connected Services button or located
on your rearview mirror.
• At the prompt, say “Service Link.”
•
A trained specialist will offer to make a retailer service appointment.


The agent will ask for information needed in order to schedule
the appointment appropriately.
• Your Preferred Genesis retailer will be notified of your appointment
and may contact you if needed.
•
An email reminder with the appointment will also be sent to you.
Monthly Vehicle Health Report
Thirty days after your new Genesis vehicle purchase, you can begin
receiving a comprehensive diagnostic evaluation involving most aspects
of your vehicle’s performance (e.g., systems check, mileage attained,
upcoming maintenance, etc.).
In order to receive your Monthly Vehicle Health Report, you must first
log on to MyGenesisUSA.com then select the Monthly Vehicle Health
Report link from the Vehicle Health page.
• Once set up, you will receive vehicle diagnostic reports
via the email address provided in your MyGenesisUSA.com
Notification settings.

By default, you will receive your Monthly Vehicle Report on the
same day of the month as your vehicle purchase.
• To review the report online, log on to MyGenesisUSA.com and click
on “Vehicle Report” in the sub menu.
Monthly Vehicle Health Report (Actual monthly vehicle report may appear differently depending upon vehicle and equipment)
CAR CARE FEATURES
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Maintenance Alert*
This feature helps you keep your Genesis vehicle in optimum running
order by notifying you in advance of regularly scheduled maintenance
intervals. Notification is made via your choice of text messaging or email.
•
In order to activate this feature, you must first log on to
MyGenesisUSA.com, select the Blue Link logo for your applicable
vehicle, then select Notification Settings, and set your alert
preferences.
•
Once activated, you will automatically be notified, by your
selected methods, when your vehicle is due for regularly
scheduled maintenance and be offered assistance in scheduling
an appointment with your local Genesis retailer.On-Demand Diagnostics
This feature provides you with a timely in-vehicle diagnostic evaluation,
adding peace of mind to your drive.
How to Use On-Demand Diagnostics in Your Vehicle
• Access the feature from the Blue Link Menu on your vehicle’s
touchscreen display.
• After the vehicle performs the diagnostic sweep, the system will
notify you if any conditions are found.
• You can view the details of any condition found immediately and
even schedule service with a press of a button.
Driving Information
Driving Information enhances your driving experience by readily
summarizing the data gathered from your most recent trip.
How to Access Driving Information in Your Vehicle
• Access the feature from the Blue Link Menu on your vehicle’s
touchscreen display.
• Data available includes driving distance, driving time, engine
idle time, speed distribution and charts comparing your vehicle’s
acceleration and deceleration.
• All data is a running average and you can view changes during or
after your most recent trip.
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Remote Door Unlock/Lock
With this feature, you can lock or unlock your vehicle doors from virtually
anywhere by using the Genesis Connected Services Mobile Apps, or
using the Genesis Connected Services Owner’s website.
•
To use this feature, you must have a Genesis Connected
Services Personal Identification Number (PIN). To create or
change your PIN, log on to MyGenesisUSA.com. See page 5 of this
manual for more information.
To Activate Remote Door Unlock/Lock
• By Mobile App: Select Remote features and DOOR UNLOCK or
DOOR LOCK, as desired.

Enter your Genesis Connected Services PIN.

The command to lock or unlock your doors will be sent to
your vehicle.
• By website: Log on to MyGenesisUSA.com, select
Genesis Connected Services.

Select Remote Door Unlock/Lock.

Select Lock Doors or Unlock Doors and Input your Genesis
Connected Services PIN.
Please note: After Genesis Connected Services unlocks the doors, they
will remain unlocked for only 30 seconds. This auto relock is designed to
enhance vehicle security by relocking the doors if the doors are
not opened within 30 seconds.
Remote Services are subject to adequate cellular coverage and
signal strength, and only available in the 50 United States.
Features accessible via the
Genesis Mobile App
GENESIS CONNECTED SERVICES
REMOTE PACKAGE
Remote Horn/Lights
This feature may be used to locate your parked vehicle in a large
parking lot or for added safety. This service may be used in coordination
with local authorities to locate a vehicle that has been stolen or in
coordination with emergency services for a vehicle that is in a location
that is not readily visible.
•
To use this feature, you must have a Genesis Connected
Services Personal Identification Number (PIN). To create or change
your PIN, log on to MyGenesisUSA.com. See page 5 of this manual
for more information.
To Activate Remote Lights or Horn/Lights
• By Mobile App: Select Remote features and
REMOTE HORN & LIGHTS.

Enter your Genesis Connected Services PIN.

The command to flash your vehicle’s lights, or flash the lights
and honk the horn, will be sent to your vehicle.
• By website: Log on to MyGenesisUSA.com, select
Connected Services.

Select Remote Horn and Lights.

Select Flash Lights Only or Flash Lights and Horn, then input
your Genesis Connected Services PIN.
Please note: Remote Services are subject to adequate cellular
coverage and signal strength, and only available in the 50 United States.
Features accessible via the
Genesis Mobile App
GENESIS