navigation system Hyundai Santa Fe 2016 Navigation Manual
Page 61 of 66
Cannot identify the current location. 
(GPS not receiving)
GPS cannot be used indoors and must 
be connected to a power source with 
ACC in a vehicle in a location where 
the signal from the sky can be received 
easily.
When initially connecting the GPS, it 
usually takes about 10 minutes to be 
working normally, but the connection 
speed can differ depending on the 
weather condition, and surrounding 
obstacles. 
If the GPS connection is unstable for a 
long period of time, try the following.
• Check if the product is connected to a 
power source.
• Check if the back of the GPS product 
is in a location where the sky can be 
seen well. 
• If there are high buildings or if you are 
under a tree, move to a location where 
there aren’t any obstacles. 
Cannot hear the voice guide.
The volume is not set correctly, or it is 
turned off. Adjust the volume of voice 
guidance.There is a difference between the driv-
ing road and the road on the map in 
the product. 
Even though GPS is usually very accu-
rate, there is a small margin for error.
When the GPS receiver is installed, 
there can be an error of about 10m. But 
for newly built roads, the problem could 
come from the data update to the map. 
Cannot see the map.
Perhaps you cannot see the map even 
when you have executed the navigation 
menu.
This happens when the data within the 
memory is damaged. Delete all the 
data in the memory and install the data 
again. If the issue persists after installa-
tion, contact the A/S center.
The path guide can be different from 
the actual path. (Path guide error)
• When the road is closely parallel.
• When the splitting road angle is very 
small.
• When there is an adjacent road when 
turning.
• When driving on a road that is narrow-
ing fast.• When driving through the mountain or 
where the road is too curvy.
• When the starting, passing and arriv-
ing locations are too close within 1km.
• When you have set the starting, pass-
ing or arriving location more than 1km 
away from the road.
• When driving through the tunnel.
Map matching
As mentioned, the GPS systems used 
by this Navigation System are suscep-
tible to certain errors. Their calculations 
may on occasion place you in a location 
the map where no road exists. In this 
situation, the processing system under-
stands that vehicles travel only on roads, 
and is able to correct your position by 
adjusting it to a nearby road. This is 
called map matching.
How to update the navigation map and 
software
To update the navigation map and soft-
ware, visit the site (http://www.naviga-
tion.com/hyundai).
61
Troubleshooting
With map matching.With no map 
matching.