INFINITI EX 2011 Owners Manual

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.
SymptomSolution
System fails to interpret the com-
mand correctly. 1. Ensure that the command is valid. (See “INFINITI VOICE RECOGNITION SYSTEM (models with navigation system)”
later in this section; page 4-116.)
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the
vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on). NOTE: If it is
too noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
The system consistently selects the
wrong voicetag. 1. Ensure that the voicetag requested matches what was originally stored. (See “VEHICLE PHONEBOOK” earlier in
this section.)
2. Replace one of the names being confused with a new name.
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WARNING
●Use a phone after stopping your vehicle in a
safe location. If you have to use a phone
while driving, exercise extreme caution at all
times so full attention may be given to ve-
hicle operation.
● If you find yourself unable to devote full at-
tention to vehicle operation while talking on
the phone, pull off the road to a safe location
and stop your vehicle before doing so.
CAUTION
To avoid draining the vehicle battery, use a
phone after starting the engine.
Your vehicle is equipped with Bluetooth
Hands-Free Phone System. If you are an owner
of a Bluetooth enabled cellular phone, you can
set up the wireless connection between your
cellular phone and the in-vehicle phone mod-
ule. With Bluetooth wireless technology, you
can make or receive a telephone call with your
cellular phone in your pocket.
Once your cellular phone is paired to the in-
vehicle phone module, no phone connecting
procedure is required. Your phone is automati-
cally connected with the in-vehicle phone mod- ule when the ignition switch is pushed to the
“ON” position with the registered cellular
phone turned on and carried in the vehicle.
You can register up to 5 different Bluetooth
cellular phones in the in-vehicle phone module.
However, you can talk on only one cellular
phone at a time.
When a call is active, the audio system and
microphone (located in the ceiling in front of the
rearview mirror) are used for the handsfree
communications.
If the audio system is being used at the time,
the audio mode will mute and will stay muted
until the active call is ended.
The INFINITI Voice Recognition system supports
the phone commands, so dialing a phone num-
ber using your voice is possible.
Before using the Bluetooth
Hands-Free Phone
System, refer to the following notes.
● Set up the wireless connection between a
cellular phone and the in-vehicle phone
module before using the Bluetooth Hands-
Free Phone System.
● Some Bluetooth enabled cellular phones
may not be recognized by the in-vehicle
phone module. ●
You will not be able to use a hands-free
phone under the following conditions:
– Your vehicle is outside of the telephone service area.
– Your vehicle is in an area where it is difficult to receive radio waves; such as in
a tunnel, in an underground parking ga-
rage, behind a tall building or in a moun-
tainous area.
– Your cellular phone is locked in order not to be dialed.
● When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice
during a call.
● Immediately after the ignition switch is
pushed to the “ON” position, it may be
impossible to receive a call for a short period
of time.
● Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
● While a cellular phone is connected through
the Bluetooth wireless connection, the bat-
tery power of the cellular phone may dis-
charge quicker than usual.
BLUETOOTH HANDS-FREE PHONE SYSTEM
(models without navigation system) (if so
equipped)
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●If the Bluetooth Hands-Free Phone System
seems to be malfunctioning, please contact
an INFINITI retailer.
● Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.
● Refer to the cellular phone Owner’s Manual
regarding the telephone pairing procedure
specific to your phone, battery charging,
cellular phone antenna, etc.
● The antenna display on the monitor will not
coincide with the antenna display of some
cellular phones.
● Keep the interior of the vehicle as quiet as
possible to hear the caller’s voice clearly as
well as to minimize its echoes.
● If reception between callers is unclear, ad-
justing the incoming or outgoing call volume
may improve the clarity. ●
This wireless hands free car kit is based on
Bluetooth technology,
– Frequency: 2402 MHz - 2480 MHz
– Output Power: 4.14 dBm E.I.R.P
– Modulation: FHSS GFSK 8DPSK, /4DQPSK
– Number of Channels: 79
– This wireless equipment cannot be used for any services related to safety because
there is the possibility of radio interfer-
ence.
REGULATORY INFORMATION
Bluetooth is a trademark
owned by Bluetooth SIG,
Inc., U.S.A.
CONTROL BUTTONS
1. PHONE SENDbutton
Push the button to initiate a VR session or
answer an incoming call. You can also use
the button to skip through system feed-
back and to enter commands during a call.
2. PHONE END
button
Push the button to cancel a VR session or
end a call.
VOICE RECOGNITION SYSTEM
You can also use the Bluetooth hands-free
phone system with Voice Recognition System.
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INFO
●The available voice commands are only ap-
plicable to the relevant language set in the
LANGUAGE setting screen. (See “HOW TO
USE SETTING BUTTON” earlier in this sec-
tion.)
● If the vehicle is in motion, some commands
may not be available so full attention may be
given to vehicle operation.
Using system
Initialization :
When the ignition switch is pushed to the ON
position, Voice Recognition System is initial-
ized, which may take up to one minute. When
completed, the system is ready to accept voice
commands. If the
switch on the steering
wheel is pushed before the initialization com-
pletes, the system will not accept any
command. Before starting :
To get the best performance out of the Voice
Recognition System, observe the following:
●
Keep the interior of the vehicle as quiet as
possible. Close the windows to eliminate the
surrounding noises (traffic noises, vibration
sounds, etc.), which may prevent the system
from recognizing the voice commands cor-
rectly.
● Wait until a tone sounds before speaking a
command.
● Speak a voice command within 5 seconds
after the beep sound. If no voice command is
given, the system will ask you for a number.
If no further command is given, the session
ends.
● Speak in a natural voice without pausing
between words. Giving voice command:
1. Push and release theswitch located
on the steering wheel.
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2. A list of commands appears on thescreen, and the system announces,
“Please say a command after the beep.
Available commands are: Call, Phone-
book, Recent Calls, Connect Phone or
Help”.
3. After the tone sounds and the icon on the screen changes from
to,
speak a command. See the “List of voice
commands” later in this section for the
voice command list. Speak “Call” for ex-
ample.
INFO
Voice commands cannot be recognized as
long as the screen icon is not in the com-
mand recognition mode
.
4. The system acknowledges the command
and announces the next set of available
commands.
5. After the tone sounds, speak the phone number.
6. When you have finished speaking the phone number, the system repeats it back
and announces the available commands.
7. After system responds, speak “Dial” and the system dials the spoken numbers.
Operating tips :
● Voice commands cannot be accepted when
the icon is
.
● If the command is not recognized, the sys-
tem announces, “Please say again”. Repeat
the command in a clear voice.
● Push the
switch or the BACKbutton
once to return to the previous screen.
● If you want to cancel the command, push the
switch. The message “Voice input is
canceled” will be announced. If you want to
adjust the volume of the system feedback,
push the volume control buttons [+] or []
on the steering wheel or use the audio
system volume knob while the system is
making an announcement. How to speak commands :
The Voice Recognition System requires a certain
way to speak voice commands. Speak normally
and clearly in the direction of the microphone
(located in front of the rearview mirror). Every
digit of the number must be spoken individually
and in a normal manner. The hands-free mode
will work best when the telephone number is
spoken in blocks of three to five digits. After
each spoken block is terminated, the system
will repeat the three to five digits and wait for
you to speak the next digit or block of digits
required for the telephone number.
See “List of voice commands” later in this
section for the appropriate commands that can
be spoken for the hands-free mode system.
Example:
In order to initiate a call, speak “Phonebook”.
INFO
●
If you are controlling the telephone system
by voice command for the first time or do not
know the appropriate voice command, speak
“Help”. The system announces the available
commands.
● When you speak numbers, you can speak
both “zero” or “oh” for “0”.
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Personal vocabulary (voicetags) :
Voice Recognition System is equipped with the
function called “voicetags”, which can be asso-
ciated with the phone number and name in the
phonebook. Using the voice tag will automati-
cally generate a speed dial to the registered
number.
See “PHONEBOOK REGISTRATION” earlier in
this section.
You can call the identified number using the
following command: “Dial” followed by the
voice tag.Dialling a name with a voice tag :
It is possible to call up a name via a voice tag
instead of a number, provided the name and
number of your correspondent has been previ-
ously stored in the phonebook.
Dial via a voice tag, according to the following
procedure.
1. Push theswitch.
2. The system replies “please say a com- mand after the beep. Available commands
are: Call, Phonebook, Recent Calls, Con-
nect Phone or Help”.
3. Give your instructions to the system by saying: “Dial John” for example (“John”
must have been previously set as a voice
tag for John’s phone number) or “Dial
One” if John is classified as one in the
phonebook.
If the system cannot understand your com-
mand, repeat it according to the recommen-
dations mentioned in “How to speak com-
mands” earlier in this section.
4. If the given name (voice tag) is correct, the phone system will dial the number
registered for “John”.
INFO
To end the voice command phase at any stage
of the procedure, push the
switch once
in order to activate the cancel command.
Manual command selection :
Commands can be selected manually. While the
commands are displayed on the screen, select a
command by operating the Tune switch, and
then push the
button. Once a command
is manually selected, the voice command func-
tion is cancelled. To return to voice command
mode, push the
button to cancel the
current operation, and then perform the first
procedure of voice command.
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List of voice commands:
COMMANDACTION
“Call/Dial” “<name>” Dials the specified <name>.
“Call/Dial” “Redial” Dials the last number.
“Call” “<number>” Dials the specified <number>.
“Phonebook” “<name>” Displays the specified <name> in the phonebook.
“Phonebook” “List Names” Displays all the names in the phonebook.
“Phonebook” “Transfer Entry” Transfers the phonebook data to the system.
“Phonebook” “Delete Entry” Deletes the phonebook registered in the system.
“Connect Phone” “Software Version” Displays the software version of the system to be connected.
“Connect Phone” “Add Phone” Connects a cellular phone to the system.
“Connect Phone” “Select Phone” Selects a registered cellular phone.
“Connect Phone” “Delete Phone” Deletes a registered cellular phone.
“Connect Phone” “Bluetooth Off” Turns the Bluetooth connection off.
“Connect Phone” “Replace Phone” Changes the registered order of the cellular phones.
“Connect Phone” “Delete Phone” “All Phones” Deletes all registered cellular phones.
“Connect Phone” “Delete Phone” “List Phones” Selects a registered cellular phone and deletes it.
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PAIRING PROCEDURE
Up to 5 cellular phones can be registered.1. Push thebutton on the steering
wheel. The system announces the avail-
able commands.
2. Speak: “Connect Phone”. The system ac- knowledges the command and announces
the next set of available commands. 3. Speak: “Add Phone”. The system ac-
knowledges the command and asks you
to initiate connecting from the phone
handset.
INFO:
The Add Phone command is not available when
the vehicle is moving.
4. When asked to enter a PIN code to con- nect a Bluetooth cellular phone, enter
the code “1234”.
The code is always “1234” regardless of the
number of phones paired.
The connecting procedure of a cellular
phone varies according to each cellular
phone. See the cellular phone Owner’s
Manual for more information.
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5. The system asks the user to speak a namefor the phone.
Speak: “Yes”. The system acknowledges the
command and registers the cellular phone.
If the name is too long or too short, the system
tells the user, then prompts the user for a name
again.
Also, if more than one phone is connected and
the name sounds too much like a name already
used, the system tells the user, then prompts
the user for name again.
PHONEBOOK REGISTRATION
When the cellular phone is connected to the
in-vehicle module, the data stored in the cellu-
lar phone such as phonebook, outgoing call
logs, incoming call logs and missed call logs is
automatically transferred and registered to the
system.
The availability of this function depends on
each cellular phone. The copying procedure
also varies according to each cellular phone.
See cellular phone Owner’s Manual for more
information.
Up to 1,000 phone numbers per registered
cellular phone can be stored in the phonebook.
MAKING A CALL
To make a call, follow the procedures below.1. Push thebutton on the steering
wheel. A tone will sound.
2. Speak: “Call”. The system acknowledges the command and announces the next set
of available commands.
3. Speak the registered person’s name. The system acknowledges the command and
announces the next set of available com-
mands.
4. Speak: “Yes”. The system acknowledges the command and makes the call.
5. Once the call has ended, press the
button on the steering wheel.
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RECEIVING A CALL
When the ring tone is heard, press the button
on the steering wheel.
Once the call has ended, press the button on
the steering wheel.
NOTE:
To reject a call when the ring tone is heard,
press the button on the steering wheel.
DURING A CALL
During a call there are several command op-
tions available. Press thebutton on the
steering wheel to mute the receiving voice and
enter commands.
● “(digits)” — Use the Send command to enter
numbers during a call. For example, if di-
rected to dial an extension by an automated
system:
Speak: “Sending one two three four.”
The system acknowledges the command and
sends the tones associated with the num-
bers. The system then ends the VR session
and returns to the call. ●
“Mute on/off” — Use the Mute command to
mute the user’s voice so the other party
cannot hear it.
Use the mute command again to unmute the
user’s voice.
● “Transfer Handset” — Use the Transfer
Handset command to transfer the call from
the Bluetooth Hands-Free Phone System to
a cellular phone when privacy is desired. The
system announces, “Transfer Handset. The
call is transferred to the handset only.” The
system then ends the VR session.
The Transfer Call command can also be
issued again to return to a hands-free call
through the vehicle.
● “Help” — The system announces the avail-
able commands.
NOTE:
If the other party ends the call or the cellular
phone network connection is lost while the Mute
feature is on, the Mute feature may need to be
reset to “off.”
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